185 lines
4.1 KiB
Markdown
185 lines
4.1 KiB
Markdown
# Survey Analytics Report
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**Generated:** 2026-02-07T02:07:51.920624+00:00
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**Date Range:** 2025-02-07 to 2026-02-07
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## Executive Summary
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- **Total Survey Templates:** 12
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- **Total Surveys Sent:** 3,949
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- **Total Surveys Completed:** 3,325
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- **Overall Completion Rate:** 84.2%
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- **Overall Average Score:** 4.68/5.0
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- **Total Negative Surveys:** 163 (4.9%)
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### Best Performing Template
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**OPD Patient Experience Survey**
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Average Score: 4.75/5.0
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### Worst Performing Template
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**Outpatient Satisfaction Survey**
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Average Score: 0.0/5.0
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## Appointment Satisfaction Survey
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### Overview
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- **Survey Type:** stage
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- **Scoring Method:** average
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- **Questions:** 10
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- **Total Sent:** 10
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- **Completed:** 0
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- **Completion Rate:** 0.0%
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- **Average Score:** 0.0/5.0 (±0.0)
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- **Negative Surveys:** 0 (0%)
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### Score Distribution
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| Category | Count | Percentage |
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|----------|-------|------------|
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| Excellent | 0 | 0% |
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| Good | 0 | 0% |
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| Average | 0 | 0% |
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| Poor | 0 | 0% |
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### Channel Performance
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| Channel | Sent | Completed | Rate | Avg Score |
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|---------|-------|-----------|-------|----------|
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| Sms | 0 | 0 | 0% | 0.0 |
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| Whatsapp | 0 | 0 | 0% | 0.0 |
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| Email | 0 | 0 | 0% | 0.0 |
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### Question Analysis
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#### Q1: Did the Appointment Section's service exceed your expectations?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q2: Did the doctor explain everything about your case?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q3: Did the pharmacist explain to you the medication clearly?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q4: Did the staff attend your needs in an understandable language?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q5: Was it easy to get an appointment?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q6: Were you satisfied with your interaction with the doctor?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q7: Were you served by Laboratory Receptionists as required?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q8: Were you served by Radiology Receptionists as required?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q9: Were you served by Receptionists as required?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q10: Would you recommend the hospital to your friends and family?
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- **Type:** multiple_choice
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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---
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## Day Case Patient Survey
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### Overview
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- **Survey Type:** stage
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- **Scoring Method:** average
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- **Questions:** 6
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- **Total Sent:** 1
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- **Completed:** 0
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- **Completion Rate:** 0.0%
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- **Average Score:** 0.0/5.0 (±0.0)
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- **Negative Surveys:** 0 (0%)
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### Score Distribution
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| Category | Count | Percentage |
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|----------|-------|------------|
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| Excellent | 0 | 0% |
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| Good | 0 | 0% |
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| Average | 0 | 0% |
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| Poor | 0 | 0% |
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### Channel Performance
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| Channel | Sent | Completed | Rate | Avg Score |
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|---------|-------|-----------|-------|----------|
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| Sms | 0 | 0 | 0% | 0.0 |
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| Whatsapp | 0 | 0 | 0% | 0.0 |
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| Email | 0 | 0 | 0% | 0.0 |
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### Question Analysis
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#### Q1: How satisfied were you with the pre-procedure preparation?
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- **Type:** text
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q2: How satisfied were you with the procedure itself?
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- **Type:** text
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q3: How satisfied were you with the post-procedure care?
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- **Type:** text
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q4: How satisfied were you with the discharge process?
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- **Type:** text
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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#### Q5: How likely are you to recommend this hospital to others?
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- **Type:** rating
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- **Required:** Yes
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- **Response Rate:** 0% (0 responses)
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- **Average Score:** 0.0/5.0 (±0.0)
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**Score Distribution:**
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| Score | Count | % |
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|-------|-------|----|
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