4.1 KiB
4.1 KiB
Survey Analytics Report
Generated: 2026-02-07T02:07:51.920624+00:00
Date Range: 2025-02-07 to 2026-02-07
Executive Summary
- Total Survey Templates: 12
- Total Surveys Sent: 3,949
- Total Surveys Completed: 3,325
- Overall Completion Rate: 84.2%
- Overall Average Score: 4.68/5.0
- Total Negative Surveys: 163 (4.9%)
Best Performing Template
OPD Patient Experience Survey Average Score: 4.75/5.0
Worst Performing Template
Outpatient Satisfaction Survey Average Score: 0.0/5.0
Appointment Satisfaction Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 10
- Total Sent: 10
- Completed: 0
- Completion Rate: 0.0%
- Average Score: 0.0/5.0 (±0.0)
- Negative Surveys: 0 (0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: Did the Appointment Section's service exceed your expectations?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q2: Did the doctor explain everything about your case?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q3: Did the pharmacist explain to you the medication clearly?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q4: Did the staff attend your needs in an understandable language?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q5: Was it easy to get an appointment?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q6: Were you satisfied with your interaction with the doctor?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q7: Were you served by Laboratory Receptionists as required?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q8: Were you served by Radiology Receptionists as required?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q9: Were you served by Receptionists as required?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q10: Would you recommend the hospital to your friends and family?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Day Case Patient Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 6
- Total Sent: 1
- Completed: 0
- Completion Rate: 0.0%
- Average Score: 0.0/5.0 (±0.0)
- Negative Surveys: 0 (0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: How satisfied were you with the pre-procedure preparation?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q2: How satisfied were you with the procedure itself?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q3: How satisfied were you with the post-procedure care?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q4: How satisfied were you with the discharge process?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q5: How likely are you to recommend this hospital to others?
- Type: rating
- Required: Yes
- Response Rate: 0% (0 responses)
- Average Score: 0.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|