162 lines
5.4 KiB
Markdown
162 lines
5.4 KiB
Markdown
# Survey Satisfaction Questions Implementation Complete
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## Summary
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Successfully created three new survey templates with satisfaction scale questions and full bilingual support (English/Arabic).
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## Survey Templates Created
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### 1. Appointment Satisfaction Survey (استبيان رضا المواعيد)
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- **Total Questions:** 10
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- **Question Type:** Multiple Choice (Radio Buttons)
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- **Satisfaction Scale:** 5-point Likert scale
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- **Topics Covered:**
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- Appointment Section service quality
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- Doctor communication
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- Pharmacist medication explanation
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- Staff communication
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- Appointment scheduling ease
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- Doctor interaction satisfaction
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- Laboratory Receptionist service
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- Radiology Receptionist service
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- Receptionist service
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- Hospital recommendation
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### 2. Inpatient Satisfaction Survey (استبيان رضا المرضى المقيمين)
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- **Total Questions:** 12
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- **Question Type:** Multiple Choice (Radio Buttons)
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- **Satisfaction Scale:** 5-point Likert scale
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- **Topics Covered:**
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- Patient Relations/Social Worker accessibility
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- Physician medication information
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- Treatment decision involvement
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- Hospital cleanliness
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- Financial coverage explanation
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- Admission process satisfaction
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- Discharge process satisfaction
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- Doctor's care quality
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- Food services
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- Hospital safety level
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- Nurses' care
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- Hospital recommendation
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### 3. Outpatient Satisfaction Survey (استبيان رضا العيادات الخارجية)
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- **Total Questions:** 8
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- **Question Type:** Multiple Choice (Radio Buttons)
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- **Satisfaction Scale:** 5-point Likert scale
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- **Topics Covered:**
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- Doctor communication
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- Pharmacist medication explanation
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- Staff communication
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- Doctor interaction satisfaction
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- Laboratory Receptionist service
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- Radiology Receptionist service
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- Receptionist service
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- Hospital recommendation
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## Satisfaction Scale Options
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All questions use the same 5-point satisfaction scale with bilingual labels:
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| Value | English | Arabic |
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|-------|---------|---------|
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| 1 | Very Unsatisfied | غير راضٍ جداً |
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| 2 | Poor | ضعيف |
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| 3 | Neutral | محايد |
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| 4 | Good | جيد |
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| 5 | Very Satisfied | راضٍ جداً |
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## Technical Implementation Details
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### Question Type
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- **Type:** `multiple_choice` (renders as radio buttons for single selection)
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- **Required:** Yes (all questions are mandatory)
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- **Choices:** Stored in `choices_json` field with value, label, and label_ar
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### Scoring Configuration
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- **Scoring Method:** Average
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- **Negative Threshold:** 3.0 (scores below 3.0 trigger negative feedback alerts)
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- **Numeric Values:** 1-5 enable scoring calculations and analytics
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### Bilingual Support
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- **Survey Name:** Both English (`name`) and Arabic (`name_ar`) fields
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- **Question Text:** Both English (`text`) and Arabic (`text_ar`) fields
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- **Choice Labels:** Both English (`label`) and Arabic (`label_ar`) in choices_json
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## Database Records Created
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```
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✓ Appointment Satisfaction Survey: 10 questions with satisfaction scale
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✓ Inpatient Satisfaction Survey: 12 questions with satisfaction scale
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✓ Outpatient Satisfaction Survey: 8 questions with satisfaction scale
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Total Questions Created: 30
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Total Templates: 3
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```
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## Management Command
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Created management command: `apps/surveys/management/commands/update_survey_satisfaction_questions.py`
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**Usage:**
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```bash
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python manage.py update_survey_satisfaction_questions
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```
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**Features:**
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- Creates new survey templates if they don't exist
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- Updates existing templates (deletes old questions to avoid duplicates)
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- Uses active hospital from database
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- Provides detailed output of created/updated items
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- Displays comprehensive summary
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## Verification
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All surveys have been verified to include:
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- ✓ Correct number of questions
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- ✓ 5-point satisfaction scale options
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- ✓ Bilingual question text (English/Arabic)
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- ✓ Proper question type (multiple_choice/radio buttons)
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- ✓ Required field flag set
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- ✓ Correct choices JSON format
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## Next Steps
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1. **Review in Django Admin**
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- Navigate to /admin/surveys/surveytemplate/
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- Verify all three survey templates are visible
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- Check questions and satisfaction options
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2. **Test Survey Functionality**
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- Create survey instances using the new templates
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- Verify the satisfaction options appear correctly
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- Test both English and Arabic versions
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3. **Integrate with Patient Journeys**
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- Link surveys to appropriate journey stages
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- Configure automatic survey delivery
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- Test survey sending to patients
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4. **Monitor Analytics**
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- Collect satisfaction responses
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- Review scoring calculations
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- Analyze patient satisfaction trends
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## File Locations
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- **Management Command:** `apps/surveys/management/commands/update_survey_satisfaction_questions.py`
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- **Survey Templates:** Database table `surveys_surveytemplate`
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- **Survey Questions:** Database table `surveys_surveyquestion`
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- **Models Definition:** `apps/surveys/models.py`
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## Notes
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- The command can be run multiple times without causing duplicates
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- Existing surveys with the same name will be updated (questions replaced)
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- All surveys are set to `is_active=True`
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- Hospital association is automatically assigned to the active hospital
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- Satisfaction scale is consistent across all questions for easier analytics
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## Implementation Status
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✅ **COMPLETE** - All survey templates with satisfaction questions have been successfully created and verified in the database. |