HH/SURVEY_SATISFACTION_QUESTIONS_UPDATE.md

Survey Satisfaction Questions Implementation Complete

Summary

Successfully created three new survey templates with satisfaction scale questions and full bilingual support (English/Arabic).

Survey Templates Created

1. Appointment Satisfaction Survey (استبيان رضا المواعيد)

• Total Questions: 10
• Question Type: Multiple Choice (Radio Buttons)
• Satisfaction Scale: 5-point Likert scale
• Topics Covered:
  • Appointment Section service quality
  • Doctor communication
  • Pharmacist medication explanation
  • Staff communication
  • Appointment scheduling ease
  • Doctor interaction satisfaction
  • Laboratory Receptionist service
  • Radiology Receptionist service
  • Receptionist service
  • Hospital recommendation

2. Inpatient Satisfaction Survey (استبيان رضا المرضى المقيمين)

• Total Questions: 12
• Question Type: Multiple Choice (Radio Buttons)
• Satisfaction Scale: 5-point Likert scale
• Topics Covered:
  • Patient Relations/Social Worker accessibility
  • Physician medication information
  • Treatment decision involvement
  • Hospital cleanliness
  • Financial coverage explanation
  • Admission process satisfaction
  • Discharge process satisfaction
  • Doctor's care quality
  • Food services
  • Hospital safety level
  • Nurses' care
  • Hospital recommendation

3. Outpatient Satisfaction Survey (استبيان رضا العيادات الخارجية)

• Total Questions: 8
• Question Type: Multiple Choice (Radio Buttons)
• Satisfaction Scale: 5-point Likert scale
• Topics Covered:
  • Doctor communication
  • Pharmacist medication explanation
  • Staff communication
  • Doctor interaction satisfaction
  • Laboratory Receptionist service
  • Radiology Receptionist service
  • Receptionist service
  • Hospital recommendation

Satisfaction Scale Options

All questions use the same 5-point satisfaction scale with bilingual labels:

Value	English	Arabic
1	Very Unsatisfied	غير راضٍ جداً
2	Poor	ضعيف
3	Neutral	محايد
4	Good	جيد
5	Very Satisfied	راضٍ جداً

Technical Implementation Details

Question Type

• Type: multiple_choice (renders as radio buttons for single selection)
• Required: Yes (all questions are mandatory)
• Choices: Stored in choices_json field with value, label, and label_ar

Scoring Configuration

• Scoring Method: Average
• Negative Threshold: 3.0 (scores below 3.0 trigger negative feedback alerts)
• Numeric Values: 1-5 enable scoring calculations and analytics

Bilingual Support

• Survey Name: Both English (name) and Arabic (name_ar) fields
• Question Text: Both English (text) and Arabic (text_ar) fields
• Choice Labels: Both English (label) and Arabic (label_ar) in choices_json

Database Records Created

✓ Appointment Satisfaction Survey: 10 questions with satisfaction scale
✓ Inpatient Satisfaction Survey: 12 questions with satisfaction scale
✓ Outpatient Satisfaction Survey: 8 questions with satisfaction scale

Total Questions Created: 30
Total Templates: 3

Management Command

Created management command: apps/surveys/management/commands/update_survey_satisfaction_questions.py

Usage:

python manage.py update_survey_satisfaction_questions

Features:

• Creates new survey templates if they don't exist
• Updates existing templates (deletes old questions to avoid duplicates)
• Uses active hospital from database
• Provides detailed output of created/updated items
• Displays comprehensive summary

Verification

All surveys have been verified to include:

• ✓ Correct number of questions
• ✓ 5-point satisfaction scale options
• ✓ Bilingual question text (English/Arabic)
• ✓ Proper question type (multiple_choice/radio buttons)
• ✓ Required field flag set
• ✓ Correct choices JSON format

Next Steps

1. Review in Django Admin

   • Navigate to /admin/surveys/surveytemplate/
   • Verify all three survey templates are visible
   • Check questions and satisfaction options

2. Test Survey Functionality

   • Create survey instances using the new templates
   • Verify the satisfaction options appear correctly
   • Test both English and Arabic versions

3. Integrate with Patient Journeys

   • Link surveys to appropriate journey stages
   • Configure automatic survey delivery
   • Test survey sending to patients

4. Monitor Analytics

   • Collect satisfaction responses
   • Review scoring calculations
   • Analyze patient satisfaction trends

File Locations

• Management Command: apps/surveys/management/commands/update_survey_satisfaction_questions.py
• Survey Templates: Database table surveys_surveytemplate
• Survey Questions: Database table surveys_surveyquestion
• Models Definition: apps/surveys/models.py

Notes

• The command can be run multiple times without causing duplicates
• Existing surveys with the same name will be updated (questions replaced)
• All surveys are set to is_active=True
• Hospital association is automatically assigned to the active hospital
• Satisfaction scale is consistent across all questions for easier analytics

Implementation Status

✅ COMPLETE - All survey templates with satisfaction questions have been successfully created and verified in the database.