# Survey Satisfaction Questions Implementation Complete

## Summary

Successfully created three new survey templates with satisfaction scale questions and full bilingual support (English/Arabic).

## Survey Templates Created

### 1. Appointment Satisfaction Survey (استبيان رضا المواعيد)
- **Total Questions:** 10
- **Question Type:** Multiple Choice (Radio Buttons)
- **Satisfaction Scale:** 5-point Likert scale
- **Topics Covered:**
  - Appointment Section service quality
  - Doctor communication
  - Pharmacist medication explanation
  - Staff communication
  - Appointment scheduling ease
  - Doctor interaction satisfaction
  - Laboratory Receptionist service
  - Radiology Receptionist service
  - Receptionist service
  - Hospital recommendation

### 2. Inpatient Satisfaction Survey (استبيان رضا المرضى المقيمين)
- **Total Questions:** 12
- **Question Type:** Multiple Choice (Radio Buttons)
- **Satisfaction Scale:** 5-point Likert scale
- **Topics Covered:**
  - Patient Relations/Social Worker accessibility
  - Physician medication information
  - Treatment decision involvement
  - Hospital cleanliness
  - Financial coverage explanation
  - Admission process satisfaction
  - Discharge process satisfaction
  - Doctor's care quality
  - Food services
  - Hospital safety level
  - Nurses' care
  - Hospital recommendation

### 3. Outpatient Satisfaction Survey (استبيان رضا العيادات الخارجية)
- **Total Questions:** 8
- **Question Type:** Multiple Choice (Radio Buttons)
- **Satisfaction Scale:** 5-point Likert scale
- **Topics Covered:**
  - Doctor communication
  - Pharmacist medication explanation
  - Staff communication
  - Doctor interaction satisfaction
  - Laboratory Receptionist service
  - Radiology Receptionist service
  - Receptionist service
  - Hospital recommendation

## Satisfaction Scale Options

All questions use the same 5-point satisfaction scale with bilingual labels:

| Value | English | Arabic |
|-------|---------|---------|
| 1 | Very Unsatisfied | غير راضٍ جداً |
| 2 | Poor | ضعيف |
| 3 | Neutral | محايد |
| 4 | Good | جيد |
| 5 | Very Satisfied | راضٍ جداً |

## Technical Implementation Details

### Question Type
- **Type:** `multiple_choice` (renders as radio buttons for single selection)
- **Required:** Yes (all questions are mandatory)
- **Choices:** Stored in `choices_json` field with value, label, and label_ar

### Scoring Configuration
- **Scoring Method:** Average
- **Negative Threshold:** 3.0 (scores below 3.0 trigger negative feedback alerts)
- **Numeric Values:** 1-5 enable scoring calculations and analytics

### Bilingual Support
- **Survey Name:** Both English (`name`) and Arabic (`name_ar`) fields
- **Question Text:** Both English (`text`) and Arabic (`text_ar`) fields
- **Choice Labels:** Both English (`label`) and Arabic (`label_ar`) in choices_json

## Database Records Created

```
✓ Appointment Satisfaction Survey: 10 questions with satisfaction scale
✓ Inpatient Satisfaction Survey: 12 questions with satisfaction scale
✓ Outpatient Satisfaction Survey: 8 questions with satisfaction scale

Total Questions Created: 30
Total Templates: 3
```

## Management Command

Created management command: `apps/surveys/management/commands/update_survey_satisfaction_questions.py`

**Usage:**
```bash
python manage.py update_survey_satisfaction_questions
```

**Features:**
- Creates new survey templates if they don't exist
- Updates existing templates (deletes old questions to avoid duplicates)
- Uses active hospital from database
- Provides detailed output of created/updated items
- Displays comprehensive summary

## Verification

All surveys have been verified to include:
- ✓ Correct number of questions
- ✓ 5-point satisfaction scale options
- ✓ Bilingual question text (English/Arabic)
- ✓ Proper question type (multiple_choice/radio buttons)
- ✓ Required field flag set
- ✓ Correct choices JSON format

## Next Steps

1. **Review in Django Admin**
   - Navigate to /admin/surveys/surveytemplate/
   - Verify all three survey templates are visible
   - Check questions and satisfaction options

2. **Test Survey Functionality**
   - Create survey instances using the new templates
   - Verify the satisfaction options appear correctly
   - Test both English and Arabic versions

3. **Integrate with Patient Journeys**
   - Link surveys to appropriate journey stages
   - Configure automatic survey delivery
   - Test survey sending to patients

4. **Monitor Analytics**
   - Collect satisfaction responses
   - Review scoring calculations
   - Analyze patient satisfaction trends

## File Locations

- **Management Command:** `apps/surveys/management/commands/update_survey_satisfaction_questions.py`
- **Survey Templates:** Database table `surveys_surveytemplate`
- **Survey Questions:** Database table `surveys_surveyquestion`
- **Models Definition:** `apps/surveys/models.py`

## Notes

- The command can be run multiple times without causing duplicates
- Existing surveys with the same name will be updated (questions replaced)
- All surveys are set to `is_active=True`
- Hospital association is automatically assigned to the active hospital
- Satisfaction scale is consistent across all questions for easier analytics

## Implementation Status

✅ **COMPLETE** - All survey templates with satisfaction questions have been successfully created and verified in the database.