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# Survey Analytics Report
**Generated:** 2026-02-07T02:39:22.558257+00:00
**Date Range:** 2025-02-07 to 2026-02-07
## Executive Summary
- **Total Survey Templates:** 12
- **Total Surveys Sent:** 3,949
- **Total Surveys Completed:** 3,325
- **Overall Completion Rate:** 84.2%
- **Overall Average Score:** 4.68/5.0
- **Total Negative Surveys:** 163 (4.9%)
### Best Performing Template
**OPD Patient Experience Survey**
Average Score: 4.75/5.0
### Worst Performing Template
**Outpatient Satisfaction Survey**
Average Score: 0.0/5.0
## Appointment Satisfaction Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 10
- **Total Sent:** 10
- **Completed:** 0
- **Completion Rate:** 0.0%
- **Average Score:** 0.0/5.0 (±0.0)
- **Negative Surveys:** 0 (0%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 0 | 0 | 0% | 0.0 |
| Whatsapp | 0 | 0 | 0% | 0.0 |
| Email | 0 | 0 | 0% | 0.0 |
### Question Analysis
#### Q1: Did the Appointment Section's service exceed your expectations?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q2: Did the doctor explain everything about your case?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q3: Did the pharmacist explain to you the medication clearly?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q4: Did the staff attend your needs in an understandable language?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q5: Was it easy to get an appointment?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q6: Were you satisfied with your interaction with the doctor?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q7: Were you served by Laboratory Receptionists as required?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q8: Were you served by Radiology Receptionists as required?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q9: Were you served by Receptionists as required?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q10: Would you recommend the hospital to your friends and family?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
---
## Day Case Patient Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 6
- **Total Sent:** 1
- **Completed:** 0
- **Completion Rate:** 0.0%
- **Average Score:** 0.0/5.0 (±0.0)
- **Negative Surveys:** 0 (0%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 0 | 0 | 0% | 0.0 |
| Whatsapp | 0 | 0 | 0% | 0.0 |
| Email | 0 | 0 | 0% | 0.0 |
### Question Analysis
#### Q1: How satisfied were you with the pre-procedure preparation?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q2: How satisfied were you with the procedure itself?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q3: How satisfied were you with the post-procedure care?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q4: How satisfied were you with the discharge process?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q5: How likely are you to recommend this hospital to others?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
- **Average Score:** 0.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0% |
| 2 | 0 | 0% |
| 3 | 0 | 0% |
| 4 | 0 | 0% |
| 5 | 0 | 0% |
#### Q6: Any additional comments or suggestions?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
---
## Day Case Patient Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 5
- **Total Sent:** 976
- **Completed:** 828
- **Completion Rate:** 84.84%
- **Average Score:** 4.72/5.0 (±1.03)
- **Negative Surveys:** 47 (5.68%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 552 | 66.67% |
| Good | 162 | 19.57% |
| Average | 67 | 8.09% |
| Poor | 47 | 5.68% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 312 | 265 | 84.94% | 4.74 |
| Whatsapp | 325 | 283 | 87.08% | 4.71 |
| Email | 339 | 280 | 82.6% | 4.72 |
### Question Analysis
#### Q1: How satisfied were you with the pre-procedure preparation?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (828 responses)
- **Average Score:** 4.13/5.0 (±0.69)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.24% |
| 3 | 11 | 1.33% |
| 4 | 24 | 2.9% |
| 5 | 42 | 5.07% |
#### Q2: How satisfied were you with the procedure itself?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (828 responses)
- **Average Score:** 4.11/5.0 (±0.71)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 3 | 0.36% |
| 3 | 5 | 0.6% |
| 4 | 32 | 3.86% |
| 5 | 35 | 4.23% |
#### Q3: How satisfied were you with the post-procedure care?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (828 responses)
- **Average Score:** 4.11/5.0 (±0.7)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 1 | 0.12% |
| 3 | 11 | 1.33% |
| 4 | 35 | 4.23% |
| 5 | 21 | 2.54% |
#### Q4: How satisfied were you with the discharge process?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (828 responses)
- **Average Score:** 4.11/5.0 (±0.69)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 4 | 0.48% |
| 3 | 11 | 1.33% |
| 4 | 34 | 4.11% |
| 5 | 22 | 2.66% |
#### Q5: How likely are you to recommend this hospital to others?
- **Type:** nps
- **Required:** Yes
- **Response Rate:** 100.0% (828 responses)
- **Average Score:** 7.16/5.0 (±2.47)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 14 | 1.69% |
| 2 | 16 | 1.93% |
| 3 | 33 | 3.99% |
| 4 | 34 | 4.11% |
| 5 | 77 | 9.3% |
---
## EMS Emergency Services Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 6
- **Total Sent:** 2
- **Completed:** 0
- **Completion Rate:** 0.0%
- **Average Score:** 0.0/5.0 (±0.0)
- **Negative Surveys:** 0 (0%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 0 | 0 | 0% | 0.0 |
| Whatsapp | 0 | 0 | 0% | 0.0 |
| Email | 0 | 0 | 0% | 0.0 |
### Question Analysis
#### Q1: How satisfied were you with the ambulance response time?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q2: How satisfied were you with the paramedic care?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q3: How satisfied were you with the emergency department care?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q4: How satisfied were you with the communication from staff?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q5: How likely are you to recommend this hospital to others?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
- **Average Score:** 0.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0% |
| 2 | 0 | 0% |
| 3 | 0 | 0% |
| 4 | 0 | 0% |
| 5 | 0 | 0% |
#### Q6: Any additional comments or suggestions?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
---
## EMS Emergency Services Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 5
- **Total Sent:** 952
- **Completed:** 812
- **Completion Rate:** 85.29%
- **Average Score:** 4.67/5.0 (±1.0)
- **Negative Surveys:** 37 (4.56%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 512 | 63.05% |
| Good | 183 | 22.54% |
| Average | 81 | 9.98% |
| Poor | 36 | 4.43% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 346 | 287 | 82.95% | 4.71 |
| Whatsapp | 305 | 260 | 85.25% | 4.71 |
| Email | 301 | 265 | 88.04% | 4.58 |
### Question Analysis
#### Q1: How satisfied were you with the ambulance response time?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (812 responses)
- **Average Score:** 4.08/5.0 (±0.67)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 1 | 0.12% |
| 3 | 4 | 0.49% |
| 4 | 32 | 3.94% |
| 5 | 24 | 2.96% |
#### Q2: How satisfied were you with the paramedic care?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (812 responses)
- **Average Score:** 4.07/5.0 (±0.67)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 1 | 0.12% |
| 3 | 12 | 1.48% |
| 4 | 35 | 4.31% |
| 5 | 31 | 3.82% |
#### Q3: How satisfied were you with the emergency department care?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (812 responses)
- **Average Score:** 4.07/5.0 (±0.69)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.25% |
| 3 | 14 | 1.72% |
| 4 | 23 | 2.83% |
| 5 | 27 | 3.33% |
#### Q4: How satisfied were you with the communication from staff?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (812 responses)
- **Average Score:** 4.09/5.0 (±0.65)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 3 | 0.37% |
| 3 | 7 | 0.86% |
| 4 | 25 | 3.08% |
| 5 | 33 | 4.06% |
#### Q5: How likely are you to recommend this hospital to others?
- **Type:** nps
- **Required:** Yes
- **Response Rate:** 100.0% (812 responses)
- **Average Score:** 7.01/5.0 (±2.42)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 9 | 1.11% |
| 2 | 13 | 1.6% |
| 3 | 49 | 6.03% |
| 4 | 31 | 3.82% |
| 5 | 86 | 10.59% |
---
## Inpatient Post-Discharge Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 7
- **Total Sent:** 3
- **Completed:** 0
- **Completion Rate:** 0.0%
- **Average Score:** 0.0/5.0 (±0.0)
- **Negative Surveys:** 0 (0%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 0 | 0 | 0% | 0.0 |
| Whatsapp | 0 | 0 | 0% | 0.0 |
| Email | 0 | 0 | 0% | 0.0 |
### Question Analysis
#### Q1: How satisfied were you with the nursing care?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q2: How satisfied were you with the doctor's care?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q3: How clean was your room?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q4: How satisfied were you with the food quality?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q5: How well were you informed about your treatment?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q6: How likely are you to recommend this hospital to others?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
- **Average Score:** 0.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0% |
| 2 | 0 | 0% |
| 3 | 0 | 0% |
| 4 | 0 | 0% |
| 5 | 0 | 0% |
#### Q7: Any additional comments or suggestions?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
---
## Inpatient Post-Discharge Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 6
- **Total Sent:** 990
- **Completed:** 852
- **Completion Rate:** 86.06%
- **Average Score:** 4.59/5.0 (±0.95)
- **Negative Surveys:** 41 (4.81%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 554 | 65.02% |
| Good | 182 | 21.36% |
| Average | 75 | 8.8% |
| Poor | 41 | 4.81% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 349 | 294 | 84.24% | 4.61 |
| Whatsapp | 315 | 276 | 87.62% | 4.56 |
| Email | 326 | 282 | 86.5% | 4.61 |
### Question Analysis
#### Q1: How satisfied were you with the nursing care?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (852 responses)
- **Average Score:** 4.1/5.0 (±0.69)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 5 | 0.59% |
| 3 | 10 | 1.17% |
| 4 | 33 | 3.87% |
| 5 | 28 | 3.29% |
#### Q2: How satisfied were you with the doctor's care?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (852 responses)
- **Average Score:** 4.11/5.0 (±0.67)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 7 | 0.82% |
| 3 | 11 | 1.29% |
| 4 | 23 | 2.7% |
| 5 | 33 | 3.87% |
#### Q3: How clean was your room?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (852 responses)
- **Average Score:** 4.09/5.0 (±0.7)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.23% |
| 3 | 13 | 1.53% |
| 4 | 39 | 4.58% |
| 5 | 37 | 4.34% |
#### Q4: How satisfied were you with the food quality?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (852 responses)
- **Average Score:** 4.1/5.0 (±0.68)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 4 | 0.47% |
| 3 | 12 | 1.41% |
| 4 | 32 | 3.76% |
| 5 | 30 | 3.52% |
#### Q5: How well were you informed about your treatment?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (852 responses)
- **Average Score:** 4.1/5.0 (±0.7)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 3 | 0.35% |
| 3 | 8 | 0.94% |
| 4 | 31 | 3.64% |
| 5 | 36 | 4.23% |
#### Q6: How likely are you to recommend this hospital to others?
- **Type:** nps
- **Required:** Yes
- **Response Rate:** 100.0% (852 responses)
- **Average Score:** 7.07/5.0 (±2.4)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 13 | 1.53% |
| 2 | 12 | 1.41% |
| 3 | 35 | 4.11% |
| 4 | 40 | 4.69% |
| 5 | 94 | 11.03% |
---
## Inpatient Satisfaction Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 12
- **Total Sent:** 9
- **Completed:** 0
- **Completion Rate:** 0.0%
- **Average Score:** 0.0/5.0 (±0.0)
- **Negative Surveys:** 0 (0%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 0 | 0 | 0% | 0.0 |
| Whatsapp | 0 | 0 | 0% | 0.0 |
| Email | 0 | 0 | 0% | 0.0 |
### Question Analysis
#### Q1: Are the Patient Relations Coordinators/ Social Workers approachable and accessible?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q2: Did the physician give you clear information about your medications?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q3: Did your physician exerted efforts to include you in making the decisions about your treatment?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q4: Is the cleanliness level of the hospital exceeding your expectations?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q5: Was there a clear explanation given to you regarding your financial coverage and payment responsibility?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q6: Were you satisfied with our admission time and process?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q7: Were you satisfied with our discharge time and process?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q8: Were you satisfied with the doctor's care?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q9: Were you satisfied with the food services?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q10: Were you satisfied with the level of safety at the hospital?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q11: Were you satisfied with the nurses' care?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
#### Q12: Would you recommend the hospital to your friends and family?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 0% (0 responses)
---
## OPD Patient Experience Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 6
- **Total Sent:** 5
- **Completed:** 1
- **Completion Rate:** 20.0%
- **Average Score:** 3.4/5.0 (±0.0)
- **Negative Surveys:** 0 (0.0%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 0 | 0.0% |
| Good | 0 | 0.0% |
| Average | 1 | 100.0% |
| Poor | 0 | 0.0% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 0 | 0 | 0% | 0.0 |
| Whatsapp | 0 | 0 | 0% | 0.0 |
| Email | 0 | 0 | 0% | 0.0 |
### Question Analysis
#### Q1: How satisfied were you with the registration process?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (1 responses)
- **Average Score:** 4.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 0 | 0.0% |
| 4 | 1 | 100.0% |
| 5 | 0 | 0.0% |
#### Q2: How satisfied were you with the waiting time?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (1 responses)
- **Average Score:** 3.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 1 | 100.0% |
| 4 | 0 | 0.0% |
| 5 | 0 | 0.0% |
#### Q3: How satisfied were you with the doctor's consultation?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (1 responses)
- **Average Score:** 3.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 1 | 100.0% |
| 4 | 0 | 0.0% |
| 5 | 0 | 0.0% |
#### Q4: How satisfied were you with the pharmacy service?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (1 responses)
- **Average Score:** 4.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 0 | 0.0% |
| 4 | 1 | 100.0% |
| 5 | 0 | 0.0% |
#### Q5: How likely are you to recommend this hospital to others?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (1 responses)
- **Average Score:** 3.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 1 | 100.0% |
| 4 | 0 | 0.0% |
| 5 | 0 | 0.0% |
#### Q6: Any additional comments or suggestions?
- **Type:** text
- **Required:** Yes
- **Response Rate:** 100% (1 responses)
---
## OPD Patient Experience Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 5
- **Total Sent:** 982
- **Completed:** 829
- **Completion Rate:** 84.42%
- **Average Score:** 4.75/5.0 (±0.98)
- **Negative Surveys:** 37 (4.46%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 558 | 67.31% |
| Good | 165 | 19.9% |
| Average | 69 | 8.32% |
| Poor | 37 | 4.46% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 333 | 279 | 83.78% | 4.86 |
| Whatsapp | 318 | 273 | 85.85% | 4.65 |
| Email | 331 | 277 | 83.69% | 4.74 |
### Question Analysis
#### Q1: How satisfied were you with the registration process?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (829 responses)
- **Average Score:** 4.13/5.0 (±0.66)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.24% |
| 3 | 8 | 0.97% |
| 4 | 32 | 3.86% |
| 5 | 26 | 3.14% |
#### Q2: How satisfied were you with the waiting time?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (829 responses)
- **Average Score:** 4.13/5.0 (±0.67)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 3 | 0.36% |
| 3 | 9 | 1.09% |
| 4 | 27 | 3.26% |
| 5 | 32 | 3.86% |
#### Q3: How satisfied were you with the doctor's consultation?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (829 responses)
- **Average Score:** 4.13/5.0 (±0.67)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.24% |
| 3 | 7 | 0.84% |
| 4 | 29 | 3.5% |
| 5 | 36 | 4.34% |
#### Q4: How satisfied were you with the pharmacy service?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (829 responses)
- **Average Score:** 4.13/5.0 (±0.67)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 5 | 0.6% |
| 3 | 13 | 1.57% |
| 4 | 31 | 3.74% |
| 5 | 28 | 3.38% |
#### Q5: How likely are you to recommend this hospital to others?
- **Type:** nps
- **Required:** Yes
- **Response Rate:** 100.0% (829 responses)
- **Average Score:** 7.23/5.0 (±2.35)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 16 | 1.93% |
| 2 | 13 | 1.57% |
| 3 | 31 | 3.74% |
| 4 | 38 | 4.58% |
| 5 | 77 | 9.29% |
---
## Outpatient Satisfaction Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 8
- **Total Sent:** 14
- **Completed:** 1
- **Completion Rate:** 7.14%
- **Average Score:** 0.0/5.0 (±0.0)
- **Negative Surveys:** 1 (100.0%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 0 | 0.0% |
| Good | 0 | 0.0% |
| Average | 0 | 0.0% |
| Poor | 1 | 100.0% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 0 | 0 | 0% | 0.0 |
| Whatsapp | 0 | 0 | 0% | 0.0 |
| Email | 0 | 0 | 0% | 0.0 |
### Question Analysis
#### Q1: Did the doctor explained everything about your case?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 100% (1 responses)
#### Q2: Did the pharmacist explained to you the medication clearly?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 100% (1 responses)
#### Q3: Did the staff attended your needs in an understandable language?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 100% (1 responses)
#### Q4: Were you satisfied with your interaction with the doctor?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 100% (1 responses)
#### Q5: Were you served by Laboratory Receptionists as required?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 100% (1 responses)
#### Q6: Were you served by Radiology Receptionists as required?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 100% (1 responses)
#### Q7: Were you served by Receptionists as required?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 100% (1 responses)
#### Q8: Would you recommend the hospital to your friends and family?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 100% (1 responses)
---
## Patient Experience Demo Survey
### Overview
- **Survey Type:** stage
- **Scoring Method:** average
- **Questions:** 5
- **Total Sent:** 5
- **Completed:** 2
- **Completion Rate:** 40.0%
- **Average Score:** 4.0/5.0 (±0.0)
- **Negative Surveys:** 0 (0.0%)
### Score Distribution
| Category | Count | Percentage |
|----------|-------|------------|
| Excellent | 0 | 0.0% |
| Good | 2 | 100.0% |
| Average | 0 | 0.0% |
| Poor | 0 | 0.0% |
### Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---------|-------|-----------|-------|----------|
| Sms | 0 | 0 | 0% | 0.0 |
| Whatsapp | 0 | 0 | 0% | 0.0 |
| Email | 0 | 0 | 0% | 0.0 |
### Question Analysis
#### Q1: Please share any additional comments about your stay
- **Type:** text
- **Required:** No
- **Response Rate:** 50% (1 responses)
#### Q2: How would you rate the quality of nursing care?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (2 responses)
- **Average Score:** 4.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 0 | 0.0% |
| 4 | 2 | 100.0% |
| 5 | 0 | 0.0% |
#### Q3: Which department did you visit?
- **Type:** multiple_choice
- **Required:** Yes
- **Response Rate:** 100% (2 responses)
#### Q4: What aspects of your experience were satisfactory? (Select all that apply)
- **Type:** rating
- **Required:** No
- **Response Rate:** 100.0% (2 responses)
- **Average Score:** 0.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0% |
| 2 | 0 | 0% |
| 3 | 0 | 0% |
| 4 | 0 | 0% |
| 5 | 0 | 0% |
#### Q5: How would you rate the hospital facilities?
- **Type:** rating
- **Required:** Yes
- **Response Rate:** 100.0% (2 responses)
- **Average Score:** 4.0/5.0 (±0.0)
**Score Distribution:**
| Score | Count | % |
|-------|-------|----|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 0 | 0.0% |
| 4 | 2 | 100.0% |
| 5 | 0 | 0.0% |
---
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