26 KiB
Survey Analytics Report
Generated: 2026-02-07T02:39:22.558257+00:00
Date Range: 2025-02-07 to 2026-02-07
Executive Summary
- Total Survey Templates: 12
- Total Surveys Sent: 3,949
- Total Surveys Completed: 3,325
- Overall Completion Rate: 84.2%
- Overall Average Score: 4.68/5.0
- Total Negative Surveys: 163 (4.9%)
Best Performing Template
OPD Patient Experience Survey Average Score: 4.75/5.0
Worst Performing Template
Outpatient Satisfaction Survey Average Score: 0.0/5.0
Appointment Satisfaction Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 10
- Total Sent: 10
- Completed: 0
- Completion Rate: 0.0%
- Average Score: 0.0/5.0 (±0.0)
- Negative Surveys: 0 (0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: Did the Appointment Section's service exceed your expectations?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q2: Did the doctor explain everything about your case?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q3: Did the pharmacist explain to you the medication clearly?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q4: Did the staff attend your needs in an understandable language?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q5: Was it easy to get an appointment?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q6: Were you satisfied with your interaction with the doctor?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q7: Were you served by Laboratory Receptionists as required?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q8: Were you served by Radiology Receptionists as required?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q9: Were you served by Receptionists as required?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q10: Would you recommend the hospital to your friends and family?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Day Case Patient Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 6
- Total Sent: 1
- Completed: 0
- Completion Rate: 0.0%
- Average Score: 0.0/5.0 (±0.0)
- Negative Surveys: 0 (0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: How satisfied were you with the pre-procedure preparation?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q2: How satisfied were you with the procedure itself?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q3: How satisfied were you with the post-procedure care?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q4: How satisfied were you with the discharge process?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q5: How likely are you to recommend this hospital to others?
- Type: rating
- Required: Yes
- Response Rate: 0% (0 responses)
- Average Score: 0.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0% |
| 2 | 0 | 0% |
| 3 | 0 | 0% |
| 4 | 0 | 0% |
| 5 | 0 | 0% |
Q6: Any additional comments or suggestions?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Day Case Patient Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 5
- Total Sent: 976
- Completed: 828
- Completion Rate: 84.84%
- Average Score: 4.72/5.0 (±1.03)
- Negative Surveys: 47 (5.68%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 552 | 66.67% |
| Good | 162 | 19.57% |
| Average | 67 | 8.09% |
| Poor | 47 | 5.68% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 312 | 265 | 84.94% | 4.74 |
| 325 | 283 | 87.08% | 4.71 | |
| 339 | 280 | 82.6% | 4.72 |
Question Analysis
Q1: How satisfied were you with the pre-procedure preparation?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (828 responses)
- Average Score: 4.13/5.0 (±0.69)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.24% |
| 3 | 11 | 1.33% |
| 4 | 24 | 2.9% |
| 5 | 42 | 5.07% |
Q2: How satisfied were you with the procedure itself?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (828 responses)
- Average Score: 4.11/5.0 (±0.71)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 3 | 0.36% |
| 3 | 5 | 0.6% |
| 4 | 32 | 3.86% |
| 5 | 35 | 4.23% |
Q3: How satisfied were you with the post-procedure care?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (828 responses)
- Average Score: 4.11/5.0 (±0.7)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 1 | 0.12% |
| 3 | 11 | 1.33% |
| 4 | 35 | 4.23% |
| 5 | 21 | 2.54% |
Q4: How satisfied were you with the discharge process?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (828 responses)
- Average Score: 4.11/5.0 (±0.69)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 4 | 0.48% |
| 3 | 11 | 1.33% |
| 4 | 34 | 4.11% |
| 5 | 22 | 2.66% |
Q5: How likely are you to recommend this hospital to others?
- Type: nps
- Required: Yes
- Response Rate: 100.0% (828 responses)
- Average Score: 7.16/5.0 (±2.47)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 14 | 1.69% |
| 2 | 16 | 1.93% |
| 3 | 33 | 3.99% |
| 4 | 34 | 4.11% |
| 5 | 77 | 9.3% |
EMS Emergency Services Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 6
- Total Sent: 2
- Completed: 0
- Completion Rate: 0.0%
- Average Score: 0.0/5.0 (±0.0)
- Negative Surveys: 0 (0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: How satisfied were you with the ambulance response time?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q2: How satisfied were you with the paramedic care?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q3: How satisfied were you with the emergency department care?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q4: How satisfied were you with the communication from staff?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Q5: How likely are you to recommend this hospital to others?
- Type: rating
- Required: Yes
- Response Rate: 0% (0 responses)
- Average Score: 0.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0% |
| 2 | 0 | 0% |
| 3 | 0 | 0% |
| 4 | 0 | 0% |
| 5 | 0 | 0% |
Q6: Any additional comments or suggestions?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
EMS Emergency Services Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 5
- Total Sent: 952
- Completed: 812
- Completion Rate: 85.29%
- Average Score: 4.67/5.0 (±1.0)
- Negative Surveys: 37 (4.56%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 512 | 63.05% |
| Good | 183 | 22.54% |
| Average | 81 | 9.98% |
| Poor | 36 | 4.43% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 346 | 287 | 82.95% | 4.71 |
| 305 | 260 | 85.25% | 4.71 | |
| 301 | 265 | 88.04% | 4.58 |
Question Analysis
Q1: How satisfied were you with the ambulance response time?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (812 responses)
- Average Score: 4.08/5.0 (±0.67)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 1 | 0.12% |
| 3 | 4 | 0.49% |
| 4 | 32 | 3.94% |
| 5 | 24 | 2.96% |
Q2: How satisfied were you with the paramedic care?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (812 responses)
- Average Score: 4.07/5.0 (±0.67)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 1 | 0.12% |
| 3 | 12 | 1.48% |
| 4 | 35 | 4.31% |
| 5 | 31 | 3.82% |
Q3: How satisfied were you with the emergency department care?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (812 responses)
- Average Score: 4.07/5.0 (±0.69)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.25% |
| 3 | 14 | 1.72% |
| 4 | 23 | 2.83% |
| 5 | 27 | 3.33% |
Q4: How satisfied were you with the communication from staff?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (812 responses)
- Average Score: 4.09/5.0 (±0.65)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 3 | 0.37% |
| 3 | 7 | 0.86% |
| 4 | 25 | 3.08% |
| 5 | 33 | 4.06% |
Q5: How likely are you to recommend this hospital to others?
- Type: nps
- Required: Yes
- Response Rate: 100.0% (812 responses)
- Average Score: 7.01/5.0 (±2.42)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 9 | 1.11% |
| 2 | 13 | 1.6% |
| 3 | 49 | 6.03% |
| 4 | 31 | 3.82% |
| 5 | 86 | 10.59% |
Inpatient Post-Discharge Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 7
- Total Sent: 3
- Completed: 0
- Completion Rate: 0.0%
- Average Score: 0.0/5.0 (±0.0)
- Negative Surveys: 0 (0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: How satisfied were you with the nursing care?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q2: How satisfied were you with the doctor's care?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q3: How clean was your room?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q4: How satisfied were you with the food quality?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q5: How well were you informed about your treatment?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q6: How likely are you to recommend this hospital to others?
- Type: rating
- Required: Yes
- Response Rate: 0% (0 responses)
- Average Score: 0.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0% |
| 2 | 0 | 0% |
| 3 | 0 | 0% |
| 4 | 0 | 0% |
| 5 | 0 | 0% |
Q7: Any additional comments or suggestions?
- Type: text
- Required: Yes
- Response Rate: 0% (0 responses)
Inpatient Post-Discharge Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 6
- Total Sent: 990
- Completed: 852
- Completion Rate: 86.06%
- Average Score: 4.59/5.0 (±0.95)
- Negative Surveys: 41 (4.81%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 554 | 65.02% |
| Good | 182 | 21.36% |
| Average | 75 | 8.8% |
| Poor | 41 | 4.81% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 349 | 294 | 84.24% | 4.61 |
| 315 | 276 | 87.62% | 4.56 | |
| 326 | 282 | 86.5% | 4.61 |
Question Analysis
Q1: How satisfied were you with the nursing care?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (852 responses)
- Average Score: 4.1/5.0 (±0.69)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 5 | 0.59% |
| 3 | 10 | 1.17% |
| 4 | 33 | 3.87% |
| 5 | 28 | 3.29% |
Q2: How satisfied were you with the doctor's care?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (852 responses)
- Average Score: 4.11/5.0 (±0.67)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 7 | 0.82% |
| 3 | 11 | 1.29% |
| 4 | 23 | 2.7% |
| 5 | 33 | 3.87% |
Q3: How clean was your room?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (852 responses)
- Average Score: 4.09/5.0 (±0.7)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.23% |
| 3 | 13 | 1.53% |
| 4 | 39 | 4.58% |
| 5 | 37 | 4.34% |
Q4: How satisfied were you with the food quality?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (852 responses)
- Average Score: 4.1/5.0 (±0.68)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 4 | 0.47% |
| 3 | 12 | 1.41% |
| 4 | 32 | 3.76% |
| 5 | 30 | 3.52% |
Q5: How well were you informed about your treatment?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (852 responses)
- Average Score: 4.1/5.0 (±0.7)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 3 | 0.35% |
| 3 | 8 | 0.94% |
| 4 | 31 | 3.64% |
| 5 | 36 | 4.23% |
Q6: How likely are you to recommend this hospital to others?
- Type: nps
- Required: Yes
- Response Rate: 100.0% (852 responses)
- Average Score: 7.07/5.0 (±2.4)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 13 | 1.53% |
| 2 | 12 | 1.41% |
| 3 | 35 | 4.11% |
| 4 | 40 | 4.69% |
| 5 | 94 | 11.03% |
Inpatient Satisfaction Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 12
- Total Sent: 9
- Completed: 0
- Completion Rate: 0.0%
- Average Score: 0.0/5.0 (±0.0)
- Negative Surveys: 0 (0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0% |
| Good | 0 | 0% |
| Average | 0 | 0% |
| Poor | 0 | 0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: Are the Patient Relations Coordinators/ Social Workers approachable and accessible?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q2: Did the physician give you clear information about your medications?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q3: Did your physician exerted efforts to include you in making the decisions about your treatment?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q4: Is the cleanliness level of the hospital exceeding your expectations?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q5: Was there a clear explanation given to you regarding your financial coverage and payment responsibility?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q6: Were you satisfied with our admission time and process?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q7: Were you satisfied with our discharge time and process?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q8: Were you satisfied with the doctor's care?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q9: Were you satisfied with the food services?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q10: Were you satisfied with the level of safety at the hospital?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q11: Were you satisfied with the nurses' care?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
Q12: Would you recommend the hospital to your friends and family?
- Type: multiple_choice
- Required: Yes
- Response Rate: 0% (0 responses)
OPD Patient Experience Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 6
- Total Sent: 5
- Completed: 1
- Completion Rate: 20.0%
- Average Score: 3.4/5.0 (±0.0)
- Negative Surveys: 0 (0.0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0.0% |
| Good | 0 | 0.0% |
| Average | 1 | 100.0% |
| Poor | 0 | 0.0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: How satisfied were you with the registration process?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (1 responses)
- Average Score: 4.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 0 | 0.0% |
| 4 | 1 | 100.0% |
| 5 | 0 | 0.0% |
Q2: How satisfied were you with the waiting time?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (1 responses)
- Average Score: 3.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 1 | 100.0% |
| 4 | 0 | 0.0% |
| 5 | 0 | 0.0% |
Q3: How satisfied were you with the doctor's consultation?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (1 responses)
- Average Score: 3.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 1 | 100.0% |
| 4 | 0 | 0.0% |
| 5 | 0 | 0.0% |
Q4: How satisfied were you with the pharmacy service?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (1 responses)
- Average Score: 4.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 0 | 0.0% |
| 4 | 1 | 100.0% |
| 5 | 0 | 0.0% |
Q5: How likely are you to recommend this hospital to others?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (1 responses)
- Average Score: 3.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 1 | 100.0% |
| 4 | 0 | 0.0% |
| 5 | 0 | 0.0% |
Q6: Any additional comments or suggestions?
- Type: text
- Required: Yes
- Response Rate: 100% (1 responses)
OPD Patient Experience Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 5
- Total Sent: 982
- Completed: 829
- Completion Rate: 84.42%
- Average Score: 4.75/5.0 (±0.98)
- Negative Surveys: 37 (4.46%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 558 | 67.31% |
| Good | 165 | 19.9% |
| Average | 69 | 8.32% |
| Poor | 37 | 4.46% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 333 | 279 | 83.78% | 4.86 |
| 318 | 273 | 85.85% | 4.65 | |
| 331 | 277 | 83.69% | 4.74 |
Question Analysis
Q1: How satisfied were you with the registration process?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (829 responses)
- Average Score: 4.13/5.0 (±0.66)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.24% |
| 3 | 8 | 0.97% |
| 4 | 32 | 3.86% |
| 5 | 26 | 3.14% |
Q2: How satisfied were you with the waiting time?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (829 responses)
- Average Score: 4.13/5.0 (±0.67)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 3 | 0.36% |
| 3 | 9 | 1.09% |
| 4 | 27 | 3.26% |
| 5 | 32 | 3.86% |
Q3: How satisfied were you with the doctor's consultation?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (829 responses)
- Average Score: 4.13/5.0 (±0.67)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 2 | 0.24% |
| 3 | 7 | 0.84% |
| 4 | 29 | 3.5% |
| 5 | 36 | 4.34% |
Q4: How satisfied were you with the pharmacy service?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (829 responses)
- Average Score: 4.13/5.0 (±0.67)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 5 | 0.6% |
| 3 | 13 | 1.57% |
| 4 | 31 | 3.74% |
| 5 | 28 | 3.38% |
Q5: How likely are you to recommend this hospital to others?
- Type: nps
- Required: Yes
- Response Rate: 100.0% (829 responses)
- Average Score: 7.23/5.0 (±2.35)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 16 | 1.93% |
| 2 | 13 | 1.57% |
| 3 | 31 | 3.74% |
| 4 | 38 | 4.58% |
| 5 | 77 | 9.29% |
Outpatient Satisfaction Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 8
- Total Sent: 14
- Completed: 1
- Completion Rate: 7.14%
- Average Score: 0.0/5.0 (±0.0)
- Negative Surveys: 1 (100.0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0.0% |
| Good | 0 | 0.0% |
| Average | 0 | 0.0% |
| Poor | 1 | 100.0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: Did the doctor explained everything about your case?
- Type: multiple_choice
- Required: Yes
- Response Rate: 100% (1 responses)
Q2: Did the pharmacist explained to you the medication clearly?
- Type: multiple_choice
- Required: Yes
- Response Rate: 100% (1 responses)
Q3: Did the staff attended your needs in an understandable language?
- Type: multiple_choice
- Required: Yes
- Response Rate: 100% (1 responses)
Q4: Were you satisfied with your interaction with the doctor?
- Type: multiple_choice
- Required: Yes
- Response Rate: 100% (1 responses)
Q5: Were you served by Laboratory Receptionists as required?
- Type: multiple_choice
- Required: Yes
- Response Rate: 100% (1 responses)
Q6: Were you served by Radiology Receptionists as required?
- Type: multiple_choice
- Required: Yes
- Response Rate: 100% (1 responses)
Q7: Were you served by Receptionists as required?
- Type: multiple_choice
- Required: Yes
- Response Rate: 100% (1 responses)
Q8: Would you recommend the hospital to your friends and family?
- Type: multiple_choice
- Required: Yes
- Response Rate: 100% (1 responses)
Patient Experience Demo Survey
Overview
- Survey Type: stage
- Scoring Method: average
- Questions: 5
- Total Sent: 5
- Completed: 2
- Completion Rate: 40.0%
- Average Score: 4.0/5.0 (±0.0)
- Negative Surveys: 0 (0.0%)
Score Distribution
| Category | Count | Percentage |
|---|---|---|
| Excellent | 0 | 0.0% |
| Good | 2 | 100.0% |
| Average | 0 | 0.0% |
| Poor | 0 | 0.0% |
Channel Performance
| Channel | Sent | Completed | Rate | Avg Score |
|---|---|---|---|---|
| Sms | 0 | 0 | 0% | 0.0 |
| 0 | 0 | 0% | 0.0 | |
| 0 | 0 | 0% | 0.0 |
Question Analysis
Q1: Please share any additional comments about your stay
- Type: text
- Required: No
- Response Rate: 50% (1 responses)
Q2: How would you rate the quality of nursing care?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (2 responses)
- Average Score: 4.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 0 | 0.0% |
| 4 | 2 | 100.0% |
| 5 | 0 | 0.0% |
Q3: Which department did you visit?
- Type: multiple_choice
- Required: Yes
- Response Rate: 100% (2 responses)
Q4: What aspects of your experience were satisfactory? (Select all that apply)
- Type: rating
- Required: No
- Response Rate: 100.0% (2 responses)
- Average Score: 0.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0% |
| 2 | 0 | 0% |
| 3 | 0 | 0% |
| 4 | 0 | 0% |
| 5 | 0 | 0% |
Q5: How would you rate the hospital facilities?
- Type: rating
- Required: Yes
- Response Rate: 100.0% (2 responses)
- Average Score: 4.0/5.0 (±0.0)
Score Distribution:
| Score | Count | % |
|---|---|---|
| 1 | 0 | 0.0% |
| 2 | 0 | 0.0% |
| 3 | 0 | 0.0% |
| 4 | 2 | 100.0% |
| 5 | 0 | 0.0% |