HH/COMPLAINT_DETAIL_I18N_UPDATE.md

Complaint Detail Template Internationalization Update

Summary

Updated the complaint detail template (templates/complaints/complaint_detail.html) to display all information captured by the public complaint form with proper internationalization support.

Changes Made

1. Contact Information Section

Added a new section that displays contact information for public complaints:

• Full Name: Displays contact_name field
• Email Address: Displays contact_email field
• Phone Number: Displays contact_phone field
• Visibility: Only shown for public complaints (when creator_type == 'public')

2. Location Information Section

Enhanced the existing location section to display hierarchical location data:

• Region: Displays region field
• City: Displays city field
• Branch: Displays branch field
• Visibility: Only shown for public complaints (when creator_type == 'public')

3. Additional Information Section

Added a new section for additional details captured from public forms:

• Date of Incident: Displays incident_date field
• Expected Result: Displays expected_result field
• Visibility: Only shown when these fields have values

Internationalization Implementation

All new sections use Django's internationalization framework:

• All labels use {% trans %} template tags for translation
• Labels are consistent with the public form implementation
• Translations are defined in locale/en/LC_MESSAGES/django.po and locale/ar/LC_MESSAGES/django.po

Translation Keys Added

{% trans "Contact Information" %}
{% trans "Full Name" %}
{% trans "Email Address" %}
{% trans "Phone Number" %}
{% trans "Location Information" %}
{% trans "Region" %}
{% trans "City" %}
{% trans "Branch" %}
{% trans "Additional Information" %}
{% trans "Date of Incident" %}
{% trans "Expected Result" %}

Template Structure

The updated template now includes:

{# Contact Information Section (Public only) #}
{% if complaint.creator_type == 'public' %}
  <h4 class="font-semibold text-lg mb-3">{% trans "Contact Information" %}</h4>
  <!-- Contact details grid -->
{% endif %}

{# Location Information Section (Public only) #}
{% if complaint.creator_type == 'public' %}
  <h4 class="font-semibold text-lg mb-3">{% trans "Location Information" %}</h4>
  <!-- Location details grid -->
{% endif %}

{# Additional Information Section (Conditional) #}
{% if complaint.incident_date or complaint.expected_result %}
  <h4 class="font-semibold text-lg mb-3">{% trans "Additional Information" %}</h4>
  <!-- Additional details -->
{% endif %}

Verification

Template Validation

✅ Template loads successfully with Django's template loader ✅ No syntax errors detected ✅ All template tags are properly closed ✅ Custom math template tag library is available

Internationalization Status

✅ All new text uses {% trans %} tags ✅ Translation keys are consistent with public form ✅ Bilingual support (English/Arabic) maintained

Benefits

1. Complete Information Display: All data captured from public forms is now visible in the detail view
2. Consistent User Experience: Public complaint submitters can see all information they provided
3. Better Tracking: Staff can view contact information for follow-up
4. Location Context: Hierarchical location data provides better context for investigations
5. Internationalization Ready: All new content is properly internationalized

Testing Checklist

• Verify template loads without errors
• Test with public complaint (creator_type='public')
• Test with internal complaint (creator_type='internal')
• Verify Contact Information section displays for public complaints
• Verify Location Information section displays for public complaints
• Verify Additional Information section displays when data exists
• Test English language rendering
• Test Arabic language rendering
• Verify responsive layout on mobile and desktop

Files Modified

1. templates/complaints/complaint_detail.html - Added three new sections with i18n support

Related Files

• templates/complaints/public_complaint_form.html - Source form that captures this data
• apps/complaints/models.py - Complaint model with field definitions
• locale/en/LC_MESSAGES/django.po - English translations
• locale/ar/LC_MESSAGES/django.po - Arabic translations

Deployment Notes

No database migrations required - all fields already exist in the Complaint model. No configuration changes required - uses existing i18n infrastructure.

Template changes are backward compatible and will not affect existing internal complaints.