865 lines
43 KiB
HTML
865 lines
43 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% load static %}
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{% load math %}
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{% block title %}Complaint #{{ complaint.id|slice:":8" }} - PX360{% endblock %}
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{% block extra_css %}
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<style>
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.complaint-header {
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background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
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color: white;
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padding: 30px;
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border-radius: 12px;
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margin-bottom: 30px;
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}
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.sla-countdown {
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background: rgba(255,255,255,0.2);
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padding: 15px;
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border-radius: 8px;
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text-align: center;
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}
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.sla-countdown.overdue {
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background: #d32f2f;
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}
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.status-badge {
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padding: 6px 16px;
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border-radius: 20px;
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font-size: 0.9rem;
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font-weight: 600;
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}
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.status-open { background: #e3f2fd; color: #1976d2; }
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.status-in_progress { background: #fff3e0; color: #f57c00; }
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.status-resolved { background: #e8f5e9; color: #388e3c; }
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.status-closed { background: #f5f5f5; color: #616161; }
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.status-cancelled { background: #ffebee; color: #d32f2f; }
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.severity-badge {
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padding: 6px 16px;
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border-radius: 20px;
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font-size: 0.9rem;
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font-weight: 600;
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}
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.severity-low { background: #e8f5e9; color: #388e3c; }
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.severity-medium { background: #fff3e0; color: #f57c00; }
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.severity-high { background: #ffebee; color: #d32f2f; }
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.severity-critical { background: #880e4f; color: #fff; }
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.timeline {
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position: relative;
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padding-left: 30px;
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}
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.timeline::before {
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content: '';
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position: absolute;
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left: 8px;
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top: 0;
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bottom: 0;
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width: 2px;
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background: #dee2e6;
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}
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.timeline-item {
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position: relative;
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padding-bottom: 30px;
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}
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.timeline-item::before {
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content: '';
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position: absolute;
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left: -26px;
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top: 5px;
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width: 16px;
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height: 16px;
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border-radius: 50%;
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background: #fff;
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border: 3px solid #667eea;
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z-index: 1;
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}
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.timeline-item.status_change::before {
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border-color: #f57c00;
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}
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.timeline-item.assignment::before {
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border-color: #1976d2;
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}
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.timeline-item.escalation::before {
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border-color: #d32f2f;
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}
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.timeline-item.note::before {
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border-color: #388e3c;
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}
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.action-card {
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border-left: 4px solid #667eea;
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transition: transform 0.2s;
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}
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.action-card:hover {
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transform: translateX(5px);
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}
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.info-label {
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font-weight: 600;
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color: #6c757d;
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font-size: 0.85rem;
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text-transform: uppercase;
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letter-spacing: 0.5px;
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}
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.info-value {
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font-size: 1rem;
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color: #212529;
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margin-top: 4px;
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}
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</style>
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{% endblock %}
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{% block content %}
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<div class="container-fluid">
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<!-- Back Button -->
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<div class="mb-3">
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<a href="{% url 'complaints:complaint_list' %}" class="btn btn-outline-secondary btn-sm">
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<i class="bi bi-arrow-left me-1"></i> {{ _("Back to Complaints")}}
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</a>
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</div>
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<!-- Complaint Header -->
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<div class="complaint-header">
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<div class="row align-items-center">
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<div class="col-md-8">
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<div class="d-flex align-items-center mb-2">
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<h3 class="mb-0 me-3">{{ complaint.title }}</h3>
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<span class="status-badge status-{{ complaint.status }}">
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{{ complaint.get_status_display }}
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</span>
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<span class="severity-badge severity-{{ complaint.severity }} ms-2">
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{{ complaint.get_severity_display }}
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</span>
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</div>
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<p class="mb-2">
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<i class="bi bi-hash me-1"></i>
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<strong>{{ _("ID") }}:</strong> {{ complaint.id|slice:":8" }}
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<span class="mx-2">|</span>
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<i class="bi bi-person-fill me-1"></i>
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<strong>{{ _("Patient") }}:</strong> {{ complaint.patient.get_full_name }} ({{ _("MRN") }}: {{ complaint.patient.mrn }})
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</p>
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<p class="mb-0">
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<i class="bi bi-hospital me-1"></i>
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<strong>{{ _("Hospital") }}:</strong> {{ complaint.hospital.name_en }}
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{% if complaint.department %}
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<span class="mx-2">|</span>
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<i class="bi bi-building me-1"></i>
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<strong>{{ _("Department") }}:</strong> {{ complaint.department.name_en }}
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{% endif %}
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</p>
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</div>
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<div class="col-md-4">
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<div class="sla-countdown {% if complaint.is_overdue %}overdue{% endif %}">
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<div class="mb-1">
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<i class="bi bi-clock-history me-1"></i>
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<strong>{{ _("SLA Deadline")}}</strong>
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</div>
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<h4 class="mb-0">{{ complaint.due_at|date:"M d, Y H:i" }}</h4>
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{% if complaint.is_overdue %}
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<div class="mt-2">
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<i class="bi bi-exclamation-triangle-fill me-1"></i>
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<strong>{{ _("OVERDUE") }}</strong>
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</div>
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{% else %}
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<small>{{ complaint.due_at|timeuntil }} {{ _("remaining") }}</small>
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{% endif %}
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</div>
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</div>
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</div>
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</div>
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<div class="row">
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<!-- Main Content -->
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<div class="col-lg-8">
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<!-- Tabs -->
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<ul class="nav nav-tabs mb-3" id="complaintTabs" role="tablist">
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<li class="nav-item" role="presentation">
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<button class="nav-link active" id="details-tab" data-bs-toggle="tab"
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data-bs-target="#details" type="button" role="tab">
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<i class="bi bi-info-circle me-1"></i> {{ _("Details") }}
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</button>
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</li>
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<li class="nav-item" role="presentation">
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<button class="nav-link" id="timeline-tab" data-bs-toggle="tab"
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data-bs-target="#timeline" type="button" role="tab">
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<i class="bi bi-clock-history me-1"></i> {{ _("Timeline") }} ({{ timeline.count }})
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</button>
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</li>
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<li class="nav-item" role="presentation">
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<button class="nav-link" id="attachments-tab" data-bs-toggle="tab"
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data-bs-target="#attachments" type="button" role="tab">
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<i class="bi bi-paperclip me-1"></i> {{ _("Attachments") }} ({{ attachments.count }})
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</button>
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</li>
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<li class="nav-item" role="presentation">
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<button class="nav-link" id="actions-tab" data-bs-toggle="tab"
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data-bs-target="#actions" type="button" role="tab">
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<i class="bi bi-lightning-fill me-1"></i> {{ _("PX Actions")}} ({{ px_actions.count }})
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</button>
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</li>
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</ul>
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<!-- Tab Content -->
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<div class="tab-content" id="complaintTabsContent">
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<!-- Details Tab -->
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<div class="tab-pane fade show active" id="details" role="tabpanel">
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<div class="card">
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<div class="card-body">
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<h5 class="card-title mb-4">{% trans "Complaint Details" %}</h5>
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<div class="row mb-3">
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<div class="col-md-6">
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<div class="info-label">{{ _("Category") }}</div>
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<div class="info-value">
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<span class="badge bg-secondary">{{ complaint.get_category_display }}</span>
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{% if complaint.subcategory %}
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<span class="text-muted ms-2">/ {{ complaint.subcategory }}</span>
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{% endif %}
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</div>
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</div>
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<div class="col-md-6">
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<div class="info-label">{{ _("Source") }}</div>
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<div class="info-value">{{ complaint.get_source_display }}</div>
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</div>
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</div>
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<div class="row mb-3">
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<div class="col-md-6">
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<div class="info-label">{{ _("Priority") }}</div>
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<div class="info-value">
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<span class="badge bg-info">{{ complaint.get_priority_display }}</span>
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</div>
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</div>
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<div class="col-md-6">
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<div class="info-label">{{ _("Encounter ID")}}</div>
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<div class="info-value">
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{% if complaint.encounter_id %}
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{{ complaint.encounter_id }}
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{% else %}
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<span class="text-muted">{{ _("N/A")}}</span>
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{% endif %}
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</div>
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</div>
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</div>
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{% if complaint.physician %}
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<div class="row mb-3">
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<div class="col-md-12">
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<div class="info-label">{{ _("Physician") }}</div>
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<div class="info-value">
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Dr. {{ complaint.physician.first_name }} {{ complaint.physician.last_name }}
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<span class="text-muted">({{ complaint.physician.specialty }})</span>
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</div>
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</div>
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</div>
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{% endif %}
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{% if complaint.department %}
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<div class="row mb-3">
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<div class="col-md-12">
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<div class="info-label">{{ _("Department") }}</div>
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<div class="info-value">
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<div class="d-flex align-items-center">
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<i class="bi bi-building me-2"></i>
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<div>
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<strong>{{ complaint.department.name_en }}</strong>
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{% if complaint.department.name_ar %}
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<span class="text-muted ms-2">({{ complaint.department.name_ar }})</span>
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{% endif %}
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</div>
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{% if complaint.metadata.ai_analysis.old_department %}
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<span class="badge bg-info ms-auto">
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<i class="bi bi-robot me-1"></i>AI Mapped
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</span>
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{% endif %}
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</div>
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</div>
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</div>
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</div>
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{% endif %}
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{% if complaint.staff %}
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<div class="row mb-3">
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<div class="col-md-12">
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<div class="info-label">{{ _("Staff Member") }}</div>
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<div class="info-value">
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<div class="d-flex align-items-center">
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<i class="bi bi-person-badge me-2"></i>
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<div>
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<strong>{{ complaint.staff.first_name }} {{ complaint.staff.last_name }}</strong>
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{% if complaint.staff.first_name_ar or complaint.staff.last_name_ar %}
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<span class="text-muted ms-2">({{ complaint.staff.first_name_ar }} {{ complaint.staff.last_name_ar }})</span>
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{% endif %}
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{% if complaint.staff.job_title %}
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<div class="text-muted">{{ complaint.staff.job_title }}</div>
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{% endif %}
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</div>
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<span class="badge bg-success ms-auto">
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<i class="bi bi-robot me-1"></i>AI Matched
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</span>
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</div>
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{% if complaint.metadata.ai_analysis.extracted_staff_name %}
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<small class="text-muted mt-1 d-block">
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<i class="bi bi-lightning me-1"></i>
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Extracted from complaint: "{{ complaint.metadata.ai_analysis.extracted_staff_name }}"
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{% if complaint.metadata.ai_analysis.staff_confidence %}
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(confidence: {{ complaint.metadata.ai_analysis.staff_confidence|floatformat:0 }}%)
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{% endif %}
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</small>
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{% endif %}
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</div>
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</div>
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</div>
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{% endif %}
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<hr>
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<div class="mb-3">
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<div class="info-label">{{ _("Description") }}</div>
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<div class="info-value mt-2">
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<p class="mb-0">{{ complaint.description|linebreaks }}</p>
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</div>
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</div>
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<!-- AI Analysis Section -->
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{% if complaint.short_description or complaint.suggested_action %}
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<hr>
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<div class="mb-3">
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<div class="d-flex align-items-center mb-3">
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<div class="info-label mb-0 me-2">
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<i class="bi bi-robot me-1"></i>AI Analysis
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</div>
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<span class="badge bg-info">AI Generated</span>
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</div>
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<!-- Emotion Analysis -->
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{% if complaint.emotion %}
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<div class="mb-3">
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<div class="info-label" style="font-size: 0.8rem;">Emotion Analysis</div>
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<div class="card mb-0" style="background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%); border-left: 4px solid #6c757d;">
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<div class="card-body py-2">
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<div class="row align-items-center mb-2">
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<div class="col-md-6">
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<span class="badge bg-{{ complaint.get_emotion_badge_class }} me-2">
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<i class="bi bi-emoji-frown me-1"></i>{{ complaint.get_emotion_display }}
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</span>
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</div>
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<div class="col-md-6 text-md-end">
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<small class="text-muted">Confidence: {{ complaint.emotion_confidence|floatformat:0 }}%</small>
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</div>
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</div>
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<div class="mb-1">
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<div class="d-flex justify-content-between mb-1">
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<small class="text-muted">Intensity</small>
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<small>{{ complaint.emotion_intensity|floatformat:2 }} / 1.0</small>
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</div>
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<div class="progress" style="height: 6px;">
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{% if complaint.emotion == 'anger' %}
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<div class="progress-bar bg-danger" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
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{% elif complaint.emotion == 'sadness' %}
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<div class="progress-bar bg-primary" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
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{% elif complaint.emotion == 'confusion' %}
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<div class="progress-bar bg-warning" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
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{% elif complaint.emotion == 'fear' %}
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<div class="progress-bar bg-info" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
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{% else %}
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<div class="progress-bar bg-secondary" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
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{% endif %}
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</div>
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</div>
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</div>
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</div>
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</div>
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{% endif %}
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{% if complaint.short_description %}
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<div class="mb-3">
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<div class="info-label" style="font-size: 0.8rem;">Summary</div>
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<div class="alert alert-light border-info mb-0" style="background: linear-gradient(135deg, #e3f2fd 0%, #f3e5f5 100%);">
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<i class="bi bi-info-circle me-1 text-info"></i>
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<small>{{ complaint.short_description }}</small>
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</div>
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</div>
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{% endif %}
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{% if complaint.suggested_action %}
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<div class="mb-0">
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<div class="info-label" style="font-size: 0.8rem;">Suggested Action</div>
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<div class="alert alert-success mb-0" style="background: linear-gradient(135deg, #e8f5e9 0%, #e1f5fe 100%); border-color: #4caf50;">
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<i class="bi bi-lightning me-1 text-success"></i>
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<small>{{ complaint.suggested_action }}</small>
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</div>
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<button type="button" class="btn btn-sm btn-primary mt-2" data-bs-toggle="modal" data-bs-target="#createActionModal">
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<i class="bi bi-plus-circle me-1"></i> Create PX Action
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</button>
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</div>
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{% endif %}
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</div>
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{% endif %}
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{% if complaint.resolution %}
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<hr>
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<div class="mb-3">
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<div class="info-label">{{ _("Resolution") }}</div>
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<div class="info-value mt-2">
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<div class="alert alert-success">
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<p class="mb-2">{{ complaint.resolution|linebreaks }}</p>
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<small class="text-muted">
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{{ _("Resolved by")}} {{ complaint.resolved_by.get_full_name }}
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{{ _("on") }} {{ complaint.resolved_at|date:"M d, Y H:i" }}
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</small>
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</div>
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</div>
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</div>
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{% endif %}
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<hr>
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<div class="row">
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<div class="col-md-6">
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<div class="info-label">{{ _("Created") }}</div>
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<div class="info-value">{{ complaint.created_at|date:"M d, Y H:i" }}</div>
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</div>
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<div class="col-md-6">
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<div class="info-label">{{ _("Last Updated")}}</div>
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<div class="info-value">{{ complaint.updated_at|date:"M d, Y H:i" }}</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<!-- Timeline Tab -->
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<div class="tab-pane fade" id="timeline" role="tabpanel">
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<div class="card">
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<div class="card-body">
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<h5 class="card-title mb-4">{% trans "Activity Timeline" %}</h5>
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{% if timeline %}
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<div class="timeline">
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{% for update in timeline %}
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<div class="timeline-item {{ update.update_type }}">
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<div class="card mb-3">
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<div class="card-body">
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<div class="d-flex justify-content-between align-items-start mb-2">
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<div>
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<span class="badge bg-primary">{{ update.get_update_type_display }}</span>
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{% if update.created_by %}
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<span class="text-muted ms-2">
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by {{ update.created_by.get_full_name }}
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</span>
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{% endif %}
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</div>
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<small class="text-muted">
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{{ update.created_at|date:"M d, Y H:i" }}
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</small>
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</div>
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<p class="mb-0">{{ update.message }}</p>
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{% if update.old_status and update.new_status %}
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|
<div class="mt-2">
|
|
<span class="status-badge status-{{ update.old_status }}">
|
|
{{ update.old_status }}
|
|
</span>
|
|
<i class="bi bi-arrow-right mx-2"></i>
|
|
<span class="status-badge status-{{ update.new_status }}">
|
|
{{ update.new_status }}
|
|
</span>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endfor %}
|
|
</div>
|
|
{% else %}
|
|
<div class="text-center py-5">
|
|
<i class="bi bi-clock-history" style="font-size: 3rem; color: #ccc;"></i>
|
|
<p class="text-muted mt-3">{{ _("No timeline entries yet")}}</p>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Attachments Tab -->
|
|
<div class="tab-pane fade" id="attachments" role="tabpanel">
|
|
<div class="card">
|
|
<div class="card-body">
|
|
<h5 class="card-title mb-4">{% trans "Attachments" %}</h5>
|
|
|
|
{% if attachments %}
|
|
<div class="list-group">
|
|
{% for attachment in attachments %}
|
|
<div class="list-group-item">
|
|
<div class="d-flex justify-content-between align-items-center">
|
|
<div>
|
|
<i class="bi bi-file-earmark me-2"></i>
|
|
<strong>{{ attachment.filename }}</strong>
|
|
<br>
|
|
<small class="text-muted">
|
|
Uploaded by {{ attachment.uploaded_by.get_full_name }}
|
|
on {{ attachment.created_at|date:"M d, Y H:i" }}
|
|
({{ attachment.file_size|filesizeformat }})
|
|
</small>
|
|
{% if attachment.description %}
|
|
<br>
|
|
<small>{{ attachment.description }}</small>
|
|
{% endif %}
|
|
</div>
|
|
<a href="{{ attachment.file.url }}" class="btn btn-sm btn-outline-primary"
|
|
target="_blank" download>
|
|
<i class="bi bi-download"></i>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
{% endfor %}
|
|
</div>
|
|
{% else %}
|
|
<div class="text-center py-5">
|
|
<i class="bi bi-paperclip" style="font-size: 3rem; color: #ccc;"></i>
|
|
<p class="text-muted mt-3">{{ _("No attachments")}}</p>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- PX Actions Tab -->
|
|
<div class="tab-pane fade" id="actions" role="tabpanel">
|
|
<div class="card">
|
|
<div class="card-body">
|
|
<h5 class="card-title mb-4">{% trans "Related PX Actions" %}</h5>
|
|
|
|
{% if px_actions %}
|
|
{% for action in px_actions %}
|
|
<div class="card action-card mb-3">
|
|
<div class="card-body">
|
|
<div class="d-flex justify-content-between align-items-start">
|
|
<div>
|
|
<h6 class="mb-1">{{ action.title }}</h6>
|
|
<p class="text-muted mb-2">{{ action.description|truncatewords:20 }}</p>
|
|
<div>
|
|
<span class="badge bg-{{ action.status }}">{{ action.get_status_display }}</span>
|
|
<span class="badge bg-secondary ms-1">{{ action.get_priority_display }}</span>
|
|
</div>
|
|
</div>
|
|
<a href="{% url 'actions:action_detail' action.id %}"
|
|
class="btn btn-sm btn-outline-primary">
|
|
{{ _("View") }} <i class="bi bi-arrow-right ms-1"></i>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endfor %}
|
|
{% else %}
|
|
<div class="text-center py-5">
|
|
<i class="bi bi-lightning" style="font-size: 3rem; color: #ccc;"></i>
|
|
<p class="text-muted mt-3">{{ _("No PX actions created yet")}}</p>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Sidebar Actions -->
|
|
<div class="col-lg-4">
|
|
<!-- Quick Actions -->
|
|
{% if can_edit %}
|
|
<div class="card mb-3">
|
|
<div class="card-header bg-primary text-white">
|
|
<h6 class="mb-0"><i class="bi bi-lightning-fill me-2"></i>{% trans "Quick Actions" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
<!-- Assign -->
|
|
<form method="post" action="{% url 'complaints:complaint_assign' complaint.id %}" class="mb-3">
|
|
{% csrf_token %}
|
|
<label class="form-label">{% trans "Assign To" %}</label>
|
|
<div class="input-group">
|
|
<select name="user_id" class="form-select" required>
|
|
<option value="">{{ _("Select user...")}}</option>
|
|
{% for user_obj in assignable_users %}
|
|
<option value="{{ user_obj.id }}"
|
|
{% if complaint.assigned_to and complaint.assigned_to.id == user_obj.id %}selected{% endif %}>
|
|
{{ user_obj.get_full_name }}
|
|
</option>
|
|
{% endfor %}
|
|
</select>
|
|
<button type="submit" class="btn btn-primary">
|
|
<i class="bi bi-person-check"></i>
|
|
</button>
|
|
</div>
|
|
</form>
|
|
|
|
<!-- Change Status -->
|
|
<form method="post" action="{% url 'complaints:complaint_change_status' complaint.id %}" class="mb-3">
|
|
{% csrf_token %}
|
|
<label class="form-label">{% trans "Change Status" %}</label>
|
|
<select name="status" class="form-select mb-2" required>
|
|
{% for value, label in status_choices %}
|
|
<option value="{{ value }}" {% if complaint.status == value %}selected{% endif %}>
|
|
{{ label }}
|
|
</option>
|
|
{% endfor %}
|
|
</select>
|
|
<textarea name="note" class="form-control mb-2" rows="2"
|
|
placeholder="{% trans 'Optional note...' %}"></textarea>
|
|
<button type="submit" class="btn btn-primary w-100">
|
|
<i class="bi bi-arrow-repeat me-1"></i> {{ _("Update Status")}}
|
|
</button>
|
|
</form>
|
|
|
|
<!-- Escalate -->
|
|
<button type="button" class="btn btn-danger w-100" data-bs-toggle="modal"
|
|
data-bs-target="#escalateModal">
|
|
<i class="bi bi-exclamation-triangle me-1"></i> {{ _("Escalate") }}
|
|
</button>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
<!-- Add Note -->
|
|
<div class="card mb-3">
|
|
<div class="card-header bg-success text-white">
|
|
<h6 class="mb-0"><i class="bi bi-chat-left-text me-2"></i>{% trans "Add Note" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
<form method="post" action="{% url 'complaints:complaint_add_note' complaint.id %}">
|
|
{% csrf_token %}
|
|
<textarea name="note" class="form-control mb-2" rows="3"
|
|
placeholder="{% trans 'Enter your note...' %}" required></textarea>
|
|
<button type="submit" class="btn btn-success w-100">
|
|
<i class="bi bi-plus-circle me-1"></i> {{ _("Add Note")}}
|
|
</button>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Assignment Info -->
|
|
<div class="card mb-3">
|
|
<div class="card-header">
|
|
<h6 class="mb-0"><i class="bi bi-info-circle me-2"></i>{% trans "Assignment Info" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Assigned To")}}</div>
|
|
<div class="info-value">
|
|
{% if complaint.assigned_to %}
|
|
{{ complaint.assigned_to.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">
|
|
Assigned {{ complaint.assigned_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
{% else %}
|
|
<span class="text-muted">{{ _("Unassigned") }}</span>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
{% if complaint.resolved_by %}
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Resolved By")}}</div>
|
|
<div class="info-value">
|
|
{{ complaint.resolved_by.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">
|
|
{{ complaint.resolved_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if complaint.closed_by %}
|
|
<div class="mb-0">
|
|
<div class="info-label">{{ _("Closed By")}}</div>
|
|
<div class="info-value">
|
|
{{ complaint.closed_by.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">
|
|
{{ complaint.closed_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Resolution Survey -->
|
|
{% if complaint.resolution_survey %}
|
|
<div class="card">
|
|
<div class="card-header bg-info text-white">
|
|
<h6 class="mb-0"><i class="bi bi-clipboard-check me-2"></i>{% trans "Resolution Survey" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
<p class="mb-2">
|
|
<strong>{{ _("Status") }}:</strong>
|
|
<span class="badge bg-{{ complaint.resolution_survey.status }}">
|
|
{{ complaint.resolution_survey.get_status_display }}
|
|
</span>
|
|
</p>
|
|
{% if complaint.resolution_survey.score %}
|
|
<p class="mb-2">
|
|
<strong>{{ _("Score") }}:</strong> {{ complaint.resolution_survey.score }}/100
|
|
</p>
|
|
{% endif %}
|
|
<a href="{% url 'surveys:survey_instance_detail' complaint.resolution_survey.id %}"
|
|
class="btn btn-sm btn-outline-info">
|
|
{{ _("View Survey")}} <i class="bi bi-arrow-right ms-1"></i>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Escalate Modal -->
|
|
<div class="modal fade" id="escalateModal" tabindex="-1">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
<form method="post" action="{% url 'complaints:complaint_escalate' complaint.id %}">
|
|
{% csrf_token %}
|
|
<div class="modal-header">
|
|
<h5 class="modal-title">{% trans "Escalate Complaint" %}</h5>
|
|
<button type="button" class="btn-close" data-bs-dismiss="modal"></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<div class="alert alert-warning">
|
|
<i class="bi bi-exclamation-triangle me-2"></i>
|
|
{{ _("This will escalate")}} complaint to higher management}}.
|
|
</div>
|
|
<div class="mb-3">
|
|
<label class="form-label">{% trans "Reason for Escalation" %}</label>
|
|
<textarea name="reason" class="form-control" rows="3"
|
|
placeholder="{% trans 'Explain why this complaint needs escalation...' %}" required></textarea>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">{% trans "Cancel" %}</button>
|
|
<button type="submit" class="btn btn-danger">
|
|
<i class="bi bi-exclamation-triangle me-1"></i> {{ _("Escalate") }}
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Create PX Action Modal -->
|
|
<div class="modal fade" id="createActionModal" tabindex="-1">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title">
|
|
<i class="bi bi-lightning-fill me-2"></i>Create PX Action from AI Suggestion
|
|
</h5>
|
|
<button type="button" class="btn-close" data-bs-dismiss="modal"></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<div class="alert alert-info">
|
|
<i class="bi bi-info-circle me-2"></i>
|
|
This will create a PX Action based on the AI-suggested action for this complaint.
|
|
</div>
|
|
|
|
<div class="mb-3">
|
|
<label class="form-label">Auto-mapped Category</label>
|
|
<div class="input-group">
|
|
<span class="input-group-text">
|
|
<i class="bi bi-tag"></i>
|
|
</span>
|
|
<input type="text" id="autoMappedCategory" class="form-control" readonly
|
|
value="{% if complaint.category %}{{ complaint.category.name_en }}{% else %}Other{% endif %}">
|
|
</div>
|
|
<small class="text-muted">Category automatically mapped from complaint category</small>
|
|
</div>
|
|
|
|
<div class="mb-3">
|
|
<label class="form-label">Assign To (Optional)</label>
|
|
<select id="actionAssignTo" class="form-select">
|
|
<option value="">Leave unassigned</option>
|
|
{% for user_obj in assignable_users %}
|
|
<option value="{{ user_obj.id }}">{{ user_obj.get_full_name }}</option>
|
|
{% endfor %}
|
|
</select>
|
|
<small class="text-muted">If left unassigned, you can assign the action later.</small>
|
|
</div>
|
|
|
|
<div class="mb-0">
|
|
<label class="form-label">Action Description</label>
|
|
<div class="alert alert-success mb-0">
|
|
<small>{{ complaint.suggested_action }}</small>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Cancel</button>
|
|
<button type="button" id="createActionBtn" class="btn btn-primary" onclick="createAction()">
|
|
<i class="bi bi-plus-circle me-1"></i>Create Action
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<script>
|
|
function createAction() {
|
|
const assignTo = document.getElementById('actionAssignTo').value;
|
|
const btn = document.getElementById('createActionBtn');
|
|
|
|
const data = {};
|
|
|
|
if (assignTo) {
|
|
data.assigned_to = assignTo;
|
|
}
|
|
|
|
btn.disabled = true;
|
|
btn.innerHTML = '<span class="spinner-border spinner-border-sm me-2"></span>Creating...';
|
|
|
|
fetch(`/api/complaints/{{ complaint.id }}/create_action_from_ai/`, {
|
|
method: 'POST',
|
|
headers: {
|
|
'Content-Type': 'application/json',
|
|
'X-CSRFToken': getCookie('csrftoken')
|
|
},
|
|
body: JSON.stringify(data)
|
|
})
|
|
.then(response => response.json())
|
|
.then(data => {
|
|
if (data.action_id) {
|
|
// Redirect to action detail page
|
|
window.location.href = `/actions/${data.action_id}/`;
|
|
} else {
|
|
alert('Error: ' + (data.error || 'Unknown error'));
|
|
btn.disabled = false;
|
|
btn.innerHTML = '<i class="bi bi-plus-circle me-1"></i>Create Action';
|
|
}
|
|
})
|
|
.catch(error => {
|
|
console.error('Error:', error);
|
|
alert('Failed to create action. Please try again.');
|
|
btn.disabled = false;
|
|
btn.innerHTML = '<i class="bi bi-plus-circle me-1"></i>Create Action';
|
|
});
|
|
}
|
|
|
|
function getCookie(name) {
|
|
let cookieValue = null;
|
|
if (document.cookie && document.cookie !== '') {
|
|
const cookies = document.cookie.split(';');
|
|
for (let i = 0; i < cookies.length; i++) {
|
|
const cookie = cookies[i].trim();
|
|
if (cookie.substring(0, name.length + 1) === (name + '=')) {
|
|
cookieValue = decodeURIComponent(cookie.substring(name.length + 1));
|
|
break;
|
|
}
|
|
}
|
|
}
|
|
return cookieValue;
|
|
}
|
|
</script>
|
|
{% endblock %}
|