update in forms

apps/complaints/serializers.py

@@ -9,7 +9,7 @@ from .models import Complaint, ComplaintAttachment, ComplaintUpdate, Inquiry
 class ComplaintAttachmentSerializer(serializers.ModelSerializer):
     """Complaint attachment serializer"""
     uploaded_by_name = serializers.SerializerMethodField()
-    
+
     class Meta:
         model = ComplaintAttachment
         fields = [
@@ -18,7 +18,7 @@ class ComplaintAttachmentSerializer(serializers.ModelSerializer):
             'created_at', 'updated_at'
         ]
         read_only_fields = ['id', 'file_size', 'created_at', 'updated_at']
-    
+
     def get_uploaded_by_name(self, obj):
         """Get uploader name"""
         if obj.uploaded_by:
@@ -29,7 +29,7 @@ class ComplaintAttachmentSerializer(serializers.ModelSerializer):
 class ComplaintUpdateSerializer(serializers.ModelSerializer):
     """Complaint update serializer"""
     created_by_name = serializers.SerializerMethodField()
-    
+
     class Meta:
         model = ComplaintUpdate
         fields = [
@@ -39,7 +39,7 @@ class ComplaintUpdateSerializer(serializers.ModelSerializer):
             'created_at', 'updated_at'
         ]
         read_only_fields = ['id', 'created_at', 'updated_at']
-    
+
     def get_created_by_name(self, obj):
         """Get creator name"""
         if obj.created_by:
@@ -58,7 +58,7 @@ class ComplaintSerializer(serializers.ModelSerializer):
     attachments = ComplaintAttachmentSerializer(many=True, read_only=True)
     updates = ComplaintUpdateSerializer(many=True, read_only=True)
     sla_status = serializers.SerializerMethodField()
-    
+
     class Meta:
         model = Complaint
         fields = [
@@ -82,28 +82,85 @@ class ComplaintSerializer(serializers.ModelSerializer):
             'resolved_at', 'closed_at', 'resolution_survey_sent_at',
             'created_at', 'updated_at'
         ]
-    
+
+    def create(self, validated_data):
+        """
+        Create complaint with auto-setting of department from AI analysis.
+
+        If metadata contains AI analysis with department name,
+        automatically set the department field by querying the database.
+        """
+        from apps.organizations.models import Department
+        import logging
+        logger = logging.getLogger(__name__)
+
+        # Extract metadata if present
+        metadata = validated_data.get('metadata', {})
+
+        # Check if department is not already set and AI analysis contains department info
+        if not validated_data.get('department') and metadata.get('ai_analysis'):
+            ai_analysis = metadata['ai_analysis']
+            department_name = ai_analysis.get('department')
+
+            # If AI identified a department, try to match it in the database
+            if department_name:
+                hospital = validated_data.get('hospital')
+
+                if hospital:
+                    try:
+                        # Try exact match first
+                        department = Department.objects.filter(
+                            hospital=hospital,
+                            status='active',
+                            name__iexact=department_name
+                        ).first()
+
+                        # If no exact match, try partial match
+                        if not department:
+                            department = Department.objects.filter(
+                                hospital=hospital,
+                                status='active',
+                                name__icontains=department_name
+                            ).first()
+
+                        if department:
+                            validated_data['department'] = department
+                            logger.info(
+                                f"Auto-set department '{department.name}' from AI analysis "
+                                f"for complaint (matched from '{department_name}')"
+                            )
+                        else:
+                            logger.warning(
+                                f"AI suggested department '{department_name}' but no match found "
+                                f"in hospital '{hospital.name}'"
+                            )
+                    except Exception as e:
+                        logger.error(f"Error auto-setting department: {e}")
+
+        # Create the complaint
+        return super().create(validated_data)
+
     def get_physician_name(self, obj):
         """Get physician name"""
         if obj.physician:
             return obj.physician.get_full_name()
         return None
-    
+
     def get_assigned_to_name(self, obj):
         """Get assigned user name"""
         if obj.assigned_to:
             return obj.assigned_to.get_full_name()
         return None
-    
+
     def get_sla_status(self, obj):
         """Get SLA status"""
         if obj.is_overdue:
             return 'overdue'
-        
+
         from django.utils import timezone
         time_remaining = obj.due_at - timezone.now()
         hours_remaining = time_remaining.total_seconds() / 3600
-        
+
         if hours_remaining < 4:
             return 'due_soon'
         return 'on_time'
@@ -114,7 +171,7 @@ class ComplaintListSerializer(serializers.ModelSerializer):
     patient_name = serializers.CharField(source='patient.get_full_name', read_only=True)
     hospital_name = serializers.CharField(source='hospital.name', read_only=True)
     sla_status = serializers.SerializerMethodField()
-    
+
     class Meta:
         model = Complaint
         fields = [
@@ -122,16 +179,16 @@ class ComplaintListSerializer(serializers.ModelSerializer):
             'category', 'severity', 'status', 'sla_status',
             'assigned_to', 'created_at'
         ]
-    
+
     def get_sla_status(self, obj):
         """Get SLA status"""
         if obj.is_overdue:
             return 'overdue'
-        
+
         from django.utils import timezone
         time_remaining = obj.due_at - timezone.now()
         hours_remaining = time_remaining.total_seconds() / 3600
-        
+
         if hours_remaining < 4:
             return 'due_soon'
         return 'on_time'
@@ -143,7 +200,7 @@ class InquirySerializer(serializers.ModelSerializer):
     hospital_name = serializers.CharField(source='hospital.name', read_only=True)
     department_name = serializers.CharField(source='department.name', read_only=True)
     assigned_to_name = serializers.SerializerMethodField()
-    
+
     class Meta:
         model = Inquiry
         fields = [
@@ -156,7 +213,7 @@ class InquirySerializer(serializers.ModelSerializer):
             'created_at', 'updated_at'
         ]
         read_only_fields = ['id', 'responded_at', 'created_at', 'updated_at']
-    
+
     def get_assigned_to_name(self, obj):
         """Get assigned user name"""
         if obj.assigned_to:

apps/complaints/tasks.py

@@ -9,6 +9,7 @@ This module contains tasks for:
 - AI-powered complaint analysis
 """
 import logging
+from typing import Optional, Dict, Any, Tuple
 
 from celery import shared_task
 from django.db import transaction
@@ -18,6 +19,119 @@ from django.utils import timezone
 logger = logging.getLogger(__name__)
 
 
+def match_staff_from_name(staff_name: str, hospital_id: str, department_name: Optional[str] = None) -> Tuple[Optional[str], float, str]:
+    """
+    Match staff member from extracted name using multiple matching strategies.
+
+    Args:
+        staff_name: Name extracted from complaint (without titles)
+        hospital_id: Hospital ID to search within
+        department_name: Optional department name to prioritize matching
+
+    Returns:
+        Tuple of (staff_id, confidence_score, matching_method)
+        - staff_id: UUID of matched staff or None
+        - confidence_score: Float from 0.0 to 1.0
+        - matching_method: Description of how staff was matched
+    """
+    from apps.organizations.models import Staff, Department
+
+    if not staff_name or not staff_name.strip():
+        return None, 0.0, "No staff name provided"
+
+    staff_name = staff_name.strip()
+
+    # Build base query - staff from this hospital, active status
+    base_query = Staff.objects.filter(
+        hospital_id=hospital_id,
+        status='active'
+    )
+
+    # If department is specified, prioritize staff in that department
+    dept_id = None
+    if department_name:
+        department = Department.objects.filter(
+            hospital_id=hospital_id,
+            name__iexact=department_name,
+            status='active'
+        ).first()
+        if department:
+            dept_id = department.id
+
+    # Layer 1: Exact English match (full name)
+    # Try "first_name last_name" format
+    words = staff_name.split()
+    if len(words) >= 2:
+        first_name = words[0]
+        last_name = ' '.join(words[1:])
+
+        # Exact match in correct department
+        exact_query = base_query.filter(
+            Q(first_name__iexact=first_name) & Q(last_name__iexact=last_name)
+        )
+        if dept_id:
+            exact_query = exact_query.filter(department_id=dept_id)
+
+        staff = exact_query.first()
+        if staff:
+            confidence = 0.95 if dept_id else 0.90
+            method = f"Exact English match in {'correct' if dept_id else 'any'} department"
+            logger.info(f"Matched staff using exact English match: {staff.first_name} {staff.last_name} (confidence: {confidence})")
+            return str(staff.id), confidence, method
+
+    # Layer 2: Exact Arabic match
+    arabic_query = base_query.filter(
+        Q(first_name_ar__iexact=staff_name) | Q(last_name_ar__iexact=staff_name)
+    )
+    if dept_id:
+        arabic_query = arabic_query.filter(department_id=dept_id)
+
+    # Try full Arabic name match
+    for staff in arabic_query:
+        full_arabic_name = f"{staff.first_name_ar} {staff.last_name_ar}".strip()
+        if full_arabic_name == staff_name:
+            confidence = 0.95 if dept_id else 0.90
+            method = f"Exact Arabic match in {'correct' if dept_id else 'any'} department"
+            logger.info(f"Matched staff using exact Arabic match: {staff.first_name_ar} {staff.last_name_ar} (confidence: {confidence})")
+            return str(staff.id), confidence, method
+
+    # Layer 3: Partial match (first name or last name)
+    partial_query = base_query.filter(
+        Q(first_name__icontains=staff_name) |
+        Q(last_name__icontains=staff_name) |
+        Q(first_name_ar__icontains=staff_name) |
+        Q(last_name_ar__icontains=staff_name)
+    )
+    if dept_id:
+        partial_query = partial_query.filter(department_id=dept_id)
+
+    staff = partial_query.first()
+    if staff:
+        confidence = 0.70 if dept_id else 0.60
+        method = f"Partial match in {'correct' if dept_id else 'any'} department"
+        logger.info(f"Matched staff using partial match: {staff.first_name} {staff.last_name} (confidence: {confidence})")
+        return str(staff.id), confidence, method
+
+    # Layer 4: Fuzzy match using individual words
+    # Handle cases like "Dr. Ahmed" or "Nurse Sarah"
+    word_query = base_query.filter(
+        Q(first_name__in=words) | Q(first_name_ar__in=words)
+    )
+    if dept_id:
+        word_query = word_query.filter(department_id=dept_id)
+
+    staff = word_query.first()
+    if staff:
+        confidence = 0.50 if dept_id else 0.45
+        method = f"Word match in {'correct' if dept_id else 'any'} department"
+        logger.info(f"Matched staff using word match: {staff.first_name} {staff.last_name} (confidence: {confidence})")
+        return str(staff.id), confidence, method
+
+    # No match found
+    logger.warning(f"No staff match found for name: {staff_name}")
+    return None, 0.0, "No match found"
+
+
 @shared_task
 def check_overdue_complaints():
     """
@@ -541,7 +655,8 @@ def analyze_complaint_with_ai(complaint_id):
             analysis = AIService.analyze_complaint(
                 title=complaint.title,
                 description=complaint.description,
-                category=category_name
+                category=category_name,
+                hospital_id=complaint.hospital.id
             )
 
             # Analyze emotion using AI service
@@ -566,11 +681,24 @@ def analyze_complaint_with_ai(complaint_id):
             department_name = analysis.get('department', '')
             if department_name:
                 from apps.organizations.models import Department
+                # Try exact match first (case-insensitive)
                 if department := Department.objects.filter(
                     hospital_id=complaint.hospital.id,
-                    name=department_name
+                    name__iexact=department_name,
+                    status='active'
                 ).first():
                     complaint.department = department
+                    logger.info(f"Matched department exactly: {department.name}")
+                # If no exact match, try partial match
+                elif department := Department.objects.filter(
+                    hospital_id=complaint.hospital.id,
+                    name__icontains=department_name,
+                    status='active'
+                ).first():
+                    complaint.department = department
+                    logger.info(f"Matched department partially: {department.name} from '{department_name}'")
+                else:
+                    logger.warning(f"AI suggested department '{department_name}' but no match found in hospital '{complaint.hospital.name}'")
 
             # Update title from AI analysis (use English version)
             if analysis.get('title_en'):
@@ -578,12 +706,62 @@ def analyze_complaint_with_ai(complaint_id):
             elif analysis.get('title'):
                 complaint.title = analysis['title']
 
+            # Get staff_name from analyze_complaint result (already extracted by AI)
+            staff_name = analysis.get('staff_name', '').strip()
+
+            matched_staff_id = None
+            staff_confidence = 0.0
+            staff_matching_method = None
+
+            # Capture old staff before matching
+            old_staff = complaint.staff
+
+            if staff_name:
+                logger.info(f"AI extracted staff name: {staff_name}")
+
+                # Try matching WITH department filter first (higher confidence if match found)
+                matched_staff_id, staff_confidence, staff_matching_method = match_staff_from_name(
+                    staff_name=staff_name,
+                    hospital_id=str(complaint.hospital.id),
+                    department_name=department_name
+                )
+
+                # If no match found with department, try WITHOUT department filter
+                if not matched_staff_id:
+                    logger.info(f"No match found with department filter '{department_name}', trying without department filter...")
+                    matched_staff_id, staff_confidence, staff_matching_method = match_staff_from_name(
+                        staff_name=staff_name,
+                        hospital_id=str(complaint.hospital.id),
+                        department_name=None  # Search all departments
+                    )
+
+                # Only assign staff if confidence is above threshold (0.6)
+                if matched_staff_id and staff_confidence >= 0.6:
+                    from apps.organizations.models import Staff
+                    try:
+                        staff = Staff.objects.get(id=matched_staff_id)
+                        complaint.staff = staff
+                        logger.info(
+                            f"Assigned staff {staff.first_name} {staff.last_name} "
+                            f"to complaint {complaint_id} "
+                            f"(confidence: {staff_confidence:.2f}, method: {staff_matching_method})"
+                        )
+                    except Staff.DoesNotExist:
+                        logger.warning(f"Staff {matched_staff_id} not found in database")
+                else:
+                    logger.info(
+                        f"Staff match confidence {staff_confidence:.2f} below threshold 0.6, "
+                        f"or no match found. Not assigning staff."
+                    )
+
             # Save reasoning in metadata
             # Use JSON-serializable values instead of model objects
             old_category_name = old_category.name_en if old_category else None
             old_category_id = str(old_category.id) if old_category else None
             old_department_name = old_department.name if old_department else None
             old_department_id = str(old_department.id) if old_department else None
+            old_staff_name = f"{old_staff.first_name} {old_staff.last_name}" if old_staff else None
+            old_staff_id = str(old_staff.id) if old_staff else None
 
             # Initialize metadata if needed
             if not complaint.metadata:
@@ -608,10 +786,16 @@ def analyze_complaint_with_ai(complaint_id):
                 'old_category': old_category_name,
                 'old_category_id': old_category_id,
                 'old_department': old_department_name,
-                'old_department_id': old_department_id
+                'old_department_id': old_department_id,
+                'old_staff': old_staff_name,
+                'old_staff_id': old_staff_id,
+                'extracted_staff_name': staff_name,
+                'matched_staff_id': matched_staff_id,
+                'staff_confidence': staff_confidence,
+                'staff_matching_method': staff_matching_method
             }
 
-            complaint.save(update_fields=['severity', 'priority', 'category', 'department', 'title', 'metadata'])
+            complaint.save(update_fields=['severity', 'priority', 'category', 'department', 'staff', 'title', 'metadata'])
 
             # Re-calculate SLA due date based on new severity
             complaint.due_at = complaint.calculate_sla_due_date()
@@ -624,8 +808,19 @@ def analyze_complaint_with_ai(complaint_id):
             emotion_display = emotion_analysis.get('emotion', 'neutral')
             emotion_intensity = emotion_analysis.get('intensity', 0.0)
 
-            message_en = f"AI analysis complete: Severity={analysis['severity']}, Priority={analysis['priority']}, Category={analysis.get('category', 'N/A')}, Department={department_name or 'N/A'}, Emotion={emotion_display} (Intensity: {emotion_intensity:.2f})"
-            message_ar = f"اكتمل تحليل الذكاء الاصطناعي: الشدة={analysis['severity']}, الأولوية={analysis['priority']}, الفئة={analysis.get('category', 'N/A')}, القسم={department_name or 'N/A'}, العاطفة={emotion_display} (الشدة: {emotion_intensity:.2f})"
+            # Build English message
+            message_en = f"AI analysis complete: Severity={analysis['severity']}, Priority={analysis['priority']}, Category={analysis.get('category', 'N/A')}, Department={department_name or 'N/A'}"
+            if matched_staff_id:
+                message_en += f", Staff={f'{complaint.staff.first_name} {complaint.staff.last_name}' if complaint.staff else 'N/A'} (confidence: {staff_confidence:.2f})"
+            message_en += f", Emotion={emotion_display} (Intensity: {emotion_intensity:.2f})"
+
+            # Build Arabic message
+            message_ar = f"اكتمل تحليل الذكاء الاصطناعي: الشدة={analysis['severity']}, الأولوية={analysis['priority']}, الفئة={analysis.get('category', 'N/A')}, القسم={department_name or 'N/A'}"
+            if matched_staff_id and complaint.staff:
+                staff_name_ar = complaint.staff.first_name_ar if complaint.staff.first_name_ar else complaint.staff.first_name
+                message_ar += f", الموظف={staff_name_ar} {complaint.staff.last_name_ar if complaint.staff.last_name_ar else complaint.staff.last_name} (الثقة: {staff_confidence:.2f})"
+            message_ar += f", العاطفة={emotion_display} (الشدة: {emotion_intensity:.2f})"
+
             message = f"{message_en}\n\n{message_ar}"
 
             ComplaintUpdate.objects.create(

apps/complaints/views.py

@@ -19,6 +19,82 @@ from .serializers import (
 )
 
 
+def map_complaint_category_to_action_category(complaint_category_code):
+    """
+    Map complaint category code to PX Action category.
+
+    Provides intelligent mapping from complaint categories to PX Action categories.
+    Returns 'other' as fallback if no match found.
+    """
+    if not complaint_category_code:
+        return 'other'
+
+    mapping = {
+        # Clinical issues
+        'clinical': 'clinical_quality',
+        'medical': 'clinical_quality',
+        'diagnosis': 'clinical_quality',
+        'treatment': 'clinical_quality',
+        'medication': 'clinical_quality',
+        'care': 'clinical_quality',
+
+        # Safety issues
+        'safety': 'patient_safety',
+        'risk': 'patient_safety',
+        'incident': 'patient_safety',
+        'infection': 'patient_safety',
+        'harm': 'patient_safety',
+
+        # Service quality
+        'service': 'service_quality',
+        'communication': 'service_quality',
+        'wait': 'service_quality',
+        'response': 'service_quality',
+        'customer_service': 'service_quality',
+        'timeliness': 'service_quality',
+        'waiting_time': 'service_quality',
+
+        # Staff behavior
+        'staff': 'staff_behavior',
+        'behavior': 'staff_behavior',
+        'attitude': 'staff_behavior',
+        'professionalism': 'staff_behavior',
+        'rude': 'staff_behavior',
+        'respect': 'staff_behavior',
+
+        # Facility
+        'facility': 'facility',
+        'environment': 'facility',
+        'cleanliness': 'facility',
+        'equipment': 'facility',
+        'infrastructure': 'facility',
+        'parking': 'facility',
+        'accessibility': 'facility',
+
+        # Process
+        'process': 'process_improvement',
+        'administrative': 'process_improvement',
+        'billing': 'process_improvement',
+        'procedure': 'process_improvement',
+        'workflow': 'process_improvement',
+        'registration': 'process_improvement',
+        'appointment': 'process_improvement',
+    }
+
+    # Try exact match first
+    category_lower = complaint_category_code.lower()
+    if category_lower in mapping:
+        return mapping[category_lower]
+
+    # Try partial match (contains the keyword)
+    for keyword, action_category in mapping.items():
+        if keyword in category_lower:
+            return action_category
+
+    # Fallback to 'other'
+    return 'other'
+
+
 class ComplaintViewSet(viewsets.ModelViewSet):
     """
     ViewSet for Complaints with workflow actions.
@@ -205,6 +281,122 @@ class ComplaintViewSet(viewsets.ModelViewSet):
         serializer = ComplaintUpdateSerializer(update)
         return Response(serializer.data, status=status.HTTP_201_CREATED)
 
+    @action(detail=True, methods=['post'])
+    def create_action_from_ai(self, request, pk=None):
+        """Create PX Action from AI-suggested action"""
+        complaint = self.get_object()
+
+        # Check if complaint has suggested action
+        suggested_action = request.data.get('suggested_action')
+        if not suggested_action and complaint.metadata and 'ai_analysis' in complaint.metadata:
+            suggested_action = complaint.metadata['ai_analysis'].get('suggested_action_en')
+
+        if not suggested_action:
+            return Response(
+                {'error': 'No suggested action available for this complaint'},
+                status=status.HTTP_400_BAD_REQUEST
+            )
+
+        # Get category (optional - will be auto-mapped from complaint category if not provided)
+        category = request.data.get('category')
+
+        # If category not provided, auto-map from complaint category
+        if not category:
+            if complaint.category:
+                category = map_complaint_category_to_action_category(complaint.category.code)
+            else:
+                category = 'other'
+
+        # Validate category choice if manually provided
+        valid_categories = [
+            'clinical_quality', 'patient_safety', 'service_quality',
+            'staff_behavior', 'facility', 'process_improvement', 'other'
+        ]
+        if category not in valid_categories:
+            return Response(
+                {'error': f'Invalid category. Valid options: {", ".join(valid_categories)}'},
+                status=status.HTTP_400_BAD_REQUEST
+            )
+
+        # Get optional assigned_to
+        assigned_to_id = request.data.get('assigned_to')
+        assigned_to = None
+        if assigned_to_id:
+            from apps.accounts.models import User
+            try:
+                assigned_to = User.objects.get(id=assigned_to_id)
+            except User.DoesNotExist:
+                return Response(
+                    {'error': 'Assigned user not found'},
+                    status=status.HTTP_404_NOT_FOUND
+                )
+
+        # Create PX Action
+        from apps.px_action_center.models import PXAction, PXActionLog
+        from django.contrib.contenttypes.models import ContentType
+
+        complaint_content_type = ContentType.objects.get_for_model(Complaint)
+
+        action = PXAction.objects.create(
+            source_type='complaint',
+            content_type=complaint_content_type,
+            object_id=complaint.id,
+            title=f"Action from Complaint: {complaint.title}",
+            description=suggested_action,
+            hospital=complaint.hospital,
+            department=complaint.department,
+            category=category,
+            priority=complaint.priority,
+            severity=complaint.severity,
+            assigned_to=assigned_to,
+            status='open',
+            metadata={
+                'source_complaint_id': str(complaint.id),
+                'source_complaint_title': complaint.title,
+                'ai_generated': True,
+                'created_from_ai_suggestion': True
+            }
+        )
+
+        # Create action log entry
+        PXActionLog.objects.create(
+            action=action,
+            log_type='note',
+            message=f"Action created from AI-suggested action for complaint: {complaint.title}",
+            created_by=request.user,
+            metadata={
+                'complaint_id': str(complaint.id),
+                'ai_generated': True
+            }
+        )
+
+        # Create complaint update
+        ComplaintUpdate.objects.create(
+            complaint=complaint,
+            update_type='note',
+            message=f"PX Action created from AI-suggested action (Action #{action.id})",
+            created_by=request.user,
+            metadata={'action_id': str(action.id)}
+        )
+
+        # Log audit
+        AuditService.log_from_request(
+            event_type='action_created_from_ai',
+            description=f"PX Action created from AI-suggested action for complaint: {complaint.title}",
+            request=request,
+            content_object=action,
+            metadata={
+                'complaint_id': str(complaint.id),
+                'category': category,
+                'ai_generated': True
+            }
+        )
+
+        return Response({
+            'action_id': str(action.id),
+            'message': 'Action created successfully from AI-suggested action'
+        }, status=status.HTTP_201_CREATED)
+
 
 class ComplaintAttachmentViewSet(viewsets.ModelViewSet):
     """ViewSet for Complaint Attachments"""

apps/core/ai_service.py

@@ -280,7 +280,11 @@ class AIService:
             5. If a category has no subcategories, leave the subcategory field empty
             6. Select the most appropriate department from the hospital's departments (if available)
             7. If no departments are available or department is unclear, leave the department field empty
-            8. Generate a suggested_action (2-3 sentences) with specific, actionable steps to address this complaint in BOTH English and Arabic
+            8. Extract any staff members mentioned in the complaint (physicians, nurses, etc.)
+            9. Return the staff name WITHOUT titles (Dr., Nurse, دكتور, ممرض, etc.)
+            10. If multiple staff are mentioned, return the PRIMARY one
+            11. If no staff is mentioned, leave the staff_name field empty
+            12. Generate a suggested_action (2-3 sentences) with specific, actionable steps to address this complaint in BOTH English and Arabic
 
             IMPORTANT: ALL TEXT FIELDS MUST BE PROVIDED IN BOTH ENGLISH AND ARABIC
             - title: Provide in both English and Arabic
@@ -299,6 +303,7 @@ class AIService:
                 "category": "exact category name from the list above",
                 "subcategory": "exact subcategory name from the chosen category, or empty string if not applicable",
                 "department": "exact department name from the hospital's departments, or empty string if not applicable",
+                "staff_name": "name of staff member mentioned (without titles like Dr., Nurse, etc.), or empty string if no staff mentioned",
                 "suggested_action_en": "2-3 specific, actionable steps in English to address this complaint",
                 "suggested_action_ar": "خطوات محددة وعمليه بالعربية",
                 "reasoning_en": "Brief explanation in English of your classification (2-3 sentences)",
@@ -361,6 +366,7 @@ class AIService:
                 'category': 'other',
                 'subcategory': '',
                 'department': '',
+                'staff_name': '',
                 'reasoning': 'AI analysis failed, using default values'
             }
         except AIServiceError as e:
@@ -372,6 +378,7 @@ class AIService:
                 'category': 'other',
                 'subcategory': '',
                 'department': '',
+                'staff_name': '',
                 'reasoning': f'AI service unavailable: {str(e)}'
             }
 

apps/core/urls.py

@@ -3,15 +3,34 @@ Core app URLs
 """
 from django.urls import path
 
-from .views import health_check, select_hospital, no_hospital_assigned
+from .views import (
+    health_check,
+    select_hospital,
+    no_hospital_assigned,
+    public_submit_landing,
+    public_inquiry_submit,
+    public_observation_submit,
+    api_hospitals,
+    api_observation_categories
+)
 from . import config_views
 
 app_name = 'core'
 
 urlpatterns = [
+    # Health check
     path('', health_check, name='health'),
+
+    # Hospital selection
     path('select-hospital/', select_hospital, name='select_hospital'),
     path('no-hospital/', no_hospital_assigned, name='no_hospital_assigned'),
+
+    # Public submission pages
+    path('public/submit/', public_submit_landing, name='public_submit_landing'),
+    path('public/inquiry/submit/', public_inquiry_submit, name='public_inquiry_submit'),
+    path('public/observation/submit/', public_observation_submit, name='public_observation_submit'),
+    path('api/hospitals/', api_hospitals, name='api_hospitals'),
+    path('api/observation-categories/', api_observation_categories, name='api_observation_categories'),
 ]
 
 # Configuration URLs (separate app_name)

apps/core/views.py

@@ -90,3 +90,239 @@ def no_hospital_assigned(request):
     Users without a hospital assignment cannot access the system.
     """
     return render(request, 'core/no_hospital_assigned.html', status=403)
+
+
+# ============================================================================
+# PUBLIC SUBMISSION VIEWS
+# ============================================================================
+
+@require_GET
+def public_submit_landing(request):
+    """
+    Landing page for public submissions.
+
+    Allows users to choose between Complaint, Observation, or Inquiry.
+    No authentication required.
+    """
+    from apps.organizations.models import Hospital
+
+    hospitals = Hospital.objects.all().order_by('name')
+
+    context = {
+        'hospitals': hospitals,
+    }
+
+    return render(request, 'core/public_submit.html', context)
+
+
+@require_POST
+def public_inquiry_submit(request):
+    """
+    Handle public inquiry submissions.
+
+    Creates an inquiry from public submission.
+    Returns JSON response with reference number.
+    """
+    from apps.complaints.models import Inquiry
+    from apps.organizations.models import Hospital
+    import uuid
+
+    # Get form data
+    name = request.POST.get('name', '').strip()
+    email = request.POST.get('email', '').strip()
+    phone = request.POST.get('phone', '').strip()
+    hospital_id = request.POST.get('hospital')
+    category = request.POST.get('category', '').strip()
+    subject = request.POST.get('subject', '').strip()
+    message = request.POST.get('message', '').strip()
+
+    # Validation
+    errors = []
+
+    if not name:
+        errors.append('Name is required')
+    if not email:
+        errors.append('Email is required')
+    if not phone:
+        errors.append('Phone number is required')
+    if not hospital_id:
+        errors.append('Hospital selection is required')
+    if not subject:
+        errors.append('Subject is required')
+    if not message:
+        errors.append('Message is required')
+
+    if errors:
+        return JsonResponse({
+            'success': False,
+            'errors': errors
+        }, status=400)
+
+    try:
+        # Validate hospital
+        hospital = Hospital.objects.get(id=hospital_id)
+
+        # Create inquiry (using correct field names from model)
+        inquiry = Inquiry.objects.create(
+            hospital=hospital,
+            contact_name=name,
+            contact_email=email,
+            contact_phone=phone,
+            subject=subject,
+            message=message,
+            category=category,
+            status='open'
+        )
+
+        # Generate a simple reference for display
+        reference_number = f"INQ-{str(inquiry.id)[:8].upper()}"
+
+        # Send notification email (optional)
+        try:
+            from django.core.mail import send_mail
+            from django.conf import settings
+            send_mail(
+                f'New Public Inquiry - {reference_number}',
+                f'Inquiry from {name}\n\nSubject: {subject}\n\nMessage:\n{message}',
+                settings.DEFAULT_FROM_EMAIL,
+                [settings.DEFAULT_FROM_EMAIL],  # Send to admin
+                fail_silently=True,
+            )
+        except Exception:
+            pass  # Don't fail if email doesn't send
+
+        return JsonResponse({
+            'success': True,
+            'reference_number': reference_number,
+            'inquiry_id': str(inquiry.id)
+        })
+
+    except Hospital.DoesNotExist:
+        return JsonResponse({
+            'success': False,
+            'errors': ['Invalid hospital selected']
+        }, status=400)
+    except Exception as e:
+        return JsonResponse({
+            'success': False,
+            'errors': [str(e)]
+        }, status=500)
+
+
+@require_GET
+def api_hospitals(request):
+    """
+    API endpoint to get hospitals list.
+
+    Used by public submission forms to populate hospital dropdown.
+    """
+    from apps.organizations.models import Hospital
+
+    hospitals = Hospital.objects.all().order_by('name').values('id', 'name')
+
+    return JsonResponse({
+        'success': True,
+        'hospitals': list(hospitals)
+    })
+
+
+@require_GET
+def api_observation_categories(request):
+    """
+    API endpoint to get observation categories list.
+
+    Used by public observation form to populate category dropdown.
+    """
+    from apps.observations.models import ObservationCategory
+
+    categories = ObservationCategory.objects.filter(is_active=True).order_by('sort_order', 'name_en').values('id', 'name_en', 'name_ar')
+
+    return JsonResponse({
+        'success': True,
+        'categories': list(categories)
+    })
+
+
+@require_POST
+def public_observation_submit(request):
+    """
+    Handle public observation submissions.
+
+    Creates an observation from public submission.
+    Returns JSON response with tracking code.
+    """
+    from apps.observations.models import Observation, ObservationAttachment
+    from apps.observations.services import ObservationService
+    import mimetypes
+
+    # Get form data
+    category_id = request.POST.get('category')
+    severity = request.POST.get('severity', 'medium')
+    title = request.POST.get('title', '').strip()
+    description = request.POST.get('description', '').strip()
+    location_text = request.POST.get('location_text', '').strip()
+    incident_datetime = request.POST.get('incident_datetime', '')
+    reporter_staff_id = request.POST.get('reporter_staff_id', '').strip()
+    reporter_name = request.POST.get('reporter_name', '').strip()
+    reporter_phone = request.POST.get('reporter_phone', '').strip()
+    reporter_email = request.POST.get('reporter_email', '').strip()
+
+    # Validation
+    errors = []
+
+    if not description:
+        errors.append('Description is required')
+
+    if severity not in ['low', 'medium', 'high', 'critical']:
+        errors.append('Invalid severity selected')
+
+    if errors:
+        return JsonResponse({
+            'success': False,
+            'errors': errors
+        }, status=400)
+
+    try:
+        # Get client info
+        def get_client_ip(req):
+            x_forwarded_for = req.META.get('HTTP_X_FORWARDED_FOR')
+            if x_forwarded_for:
+                ip = x_forwarded_for.split(',')[0].strip()
+            else:
+                ip = req.META.get('REMOTE_ADDR')
+            return ip
+
+        client_ip = get_client_ip(request)
+        user_agent = request.META.get('HTTP_USER_AGENT', '')
+
+        # Handle file uploads
+        attachments = request.FILES.getlist('attachments')
+
+        # Create observation using service
+        observation = ObservationService.create_observation(
+            description=description,
+            severity=severity,
+            category_id=category_id if category_id else None,
+            title=title,
+            location_text=location_text,
+            incident_datetime=incident_datetime if incident_datetime else None,
+            reporter_staff_id=reporter_staff_id,
+            reporter_name=reporter_name,
+            reporter_phone=reporter_phone,
+            reporter_email=reporter_email,
+            client_ip=client_ip,
+            user_agent=user_agent,
+            attachments=attachments,
+        )
+
+        return JsonResponse({
+            'success': True,
+            'tracking_code': observation.tracking_code,
+            'observation_id': str(observation.id)
+        })
+
+    except Exception as e:
+        return JsonResponse({
+            'success': False,
+            'errors': [str(e)]
+        }, status=500)

apps/organizations/migrations/0003_patient_department.py

@@ -0,0 +1,19 @@
+# Generated by Django 5.0.14 on 2026-01-06 11:55
+
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('organizations', '0002_hospital_metadata'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='patient',
+            name='department',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to='organizations.department'),
+        ),
+    ]

apps/organizations/migrations/0004_remove_patient_department.py

@@ -0,0 +1,17 @@
+# Generated by Django 5.0.14 on 2026-01-06 11:56
+
+from django.db import migrations
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('organizations', '0003_patient_department'),
+    ]
+
+    operations = [
+        migrations.RemoveField(
+            model_name='patient',
+            name='department',
+        ),
+    ]

config/urls.py

@@ -11,16 +11,19 @@ from drf_spectacular.views import SpectacularAPIView, SpectacularRedocView, Spec
 urlpatterns = [
     # Language switching
     path('i18n/', include('django.conf.urls.i18n')),
-    
+
     # Admin
     path('admin/', admin.site.urls),
-    
+
     # Dashboard
     path('', include('apps.dashboard.urls')),
-    
+
     # Health check endpoint
     path('health/', include('apps.core.urls')),
-    
+
+    # Core pages (public submissions, hospital selection)
+    path('core/', include('apps.core.urls')),
+
     # UI Pages
     path('complaints/', include('apps.complaints.urls')),
     path('feedback/', include('apps.feedback.urls')),
@@ -37,14 +40,14 @@ urlpatterns = [
     path('ai-engine/', include('apps.ai_engine.urls')),
     path('appreciation/', include('apps.appreciation.urls', namespace='appreciation')),
     path('observations/', include('apps.observations.urls', namespace='observations')),
-    
+
     # API endpoints
     path('api/auth/', include('apps.accounts.urls')),
     path('api/physicians/', include('apps.physicians.urls')),
     path('api/integrations/', include('apps.integrations.urls')),
     path('api/notifications/', include('apps.notifications.urls')),
     path('api/v1/appreciation/', include('apps.appreciation.urls', namespace='api_appreciation')),
-    
+
     # OpenAPI/Swagger documentation
     path('api/schema/', SpectacularAPIView.as_view(), name='schema'),
     path('api/docs/', SpectacularSwaggerView.as_view(url_name='schema'), name='swagger-ui'),

generate_saudi_data.py

@@ -1588,34 +1588,36 @@ def main():
     print("="*60 + "\n")
 
     # Clear existing data first
-    clear_existing_data()
+    # clear_existing_data()
 
     # Create base data
-    hospitals = create_hospitals()
+    # hospitals = create_hospitals()
+    hospitals = Hospital.objects.all()
+
     departments = create_departments(hospitals)
     staff = create_staff(hospitals, departments)
     patients = create_patients(hospitals)
-    create_users(hospitals)
+    # create_users(hospitals)
 
     # Get all users for assignments
-    users = list(User.objects.all())
+    # users = list(User.objects.all())
 
     # Create complaint categories first
-    categories = create_complaint_categories(hospitals)
+    # categories = create_complaint_categories(hospitals)
 
     # Create operational data
-    complaints = create_complaints(patients, hospitals, physicians, users)
-    inquiries = create_inquiries(patients, hospitals, users)
-    feedbacks = create_feedback(patients, hospitals, physicians, users)
-    create_survey_templates(hospitals)
-    create_journey_templates(hospitals)
-    projects = create_qi_projects(hospitals)
-    actions = create_px_actions(complaints, hospitals, users)
-    journey_instances = create_journey_instances(None, patients)
-    survey_instances = create_survey_instances(None, patients, physicians)
-    call_interactions = create_call_center_interactions(patients, hospitals, users)
-    social_mentions = create_social_mentions(hospitals)
-    physician_ratings = create_physician_monthly_ratings(physicians)
+    # complaints = create_complaints(patients, hospitals, physicians, users)
+    # inquiries = create_inquiries(patients, hospitals, users)
+    # feedbacks = create_feedback(patients, hospitals, physicians, users)
+    # create_survey_templates(hospitals)
+    # create_journey_templates(hospitals)
+    # projects = create_qi_projects(hospitals)
+    # actions = create_px_actions(complaints, hospitals, users)
+    # journey_instances = create_journey_instances(None, patients)
+    # survey_instances = create_survey_instances(None, patients, physicians)
+    # call_interactions = create_call_center_interactions(patients, hospitals, users)
+    # social_mentions = create_social_mentions(hospitals)
+    # physician_ratings = create_physician_monthly_ratings(physicians)
 
     print("\n" + "="*60)
     print("Data Generation Complete!")
@@ -1625,21 +1627,21 @@ def main():
     print(f"  - {len(departments)} Departments")
     print(f"  - {len(staff)} Staff")
     print(f"  - {len(patients)} Patients")
-    print(f"  - {len(users)} Users")
-    print(f"  - {len(complaints)} Complaints (2 years)")
-    print(f"  - {len(inquiries)} Inquiries (2 years)")
-    print(f"  - {len(feedbacks)} Feedback Items")
-    print(f"  - {len(actions)} PX Actions")
-    print(f"  - {len(journey_instances)} Journey Instances")
-    print(f"  - {len(survey_instances)} Survey Instances")
-    print(f"  - {len(call_interactions)} Call Center Interactions")
-    print(f"  - {len(social_mentions)} Social Media Mentions")
-    print(f"  - {len(projects)} QI Projects")
-    print(f"  - {len(staff_ratings)} Staff Monthly Ratings")
-    print(f"  - {len(appreciations)} Appreciations (2 years)")
-    print(f"  - {len(user_badges)} Badges Awarded")
-    print(f"  - {len(appreciation_stats)} Appreciation Statistics")
-    print(f"  - {len(observations)} Observations (2 years)")
+    # print(f"  - {len(users)} Users")
+    # print(f"  - {len(complaints)} Complaints (2 years)")
+    # print(f"  - {len(inquiries)} Inquiries (2 years)")
+    # print(f"  - {len(feedbacks)} Feedback Items")
+    # print(f"  - {len(actions)} PX Actions")
+    # print(f"  - {len(journey_instances)} Journey Instances")
+    # print(f"  - {len(survey_instances)} Survey Instances")
+    # print(f"  - {len(call_interactions)} Call Center Interactions")
+    # print(f"  - {len(social_mentions)} Social Media Mentions")
+    # print(f"  - {len(projects)} QI Projects")
+    # print(f"  - {len(staff_ratings)} Staff Monthly Ratings")
+    # print(f"  - {len(appreciations)} Appreciations (2 years)")
+    # print(f"  - {len(user_badges)} Badges Awarded")
+    # print(f"  - {len(appreciation_stats)} Appreciation Statistics")
+    # print(f"  - {len(observations)} Observations (2 years)")
     print(f"\nYou can now login with:")
     print(f"  Username: px_admin")
     print(f"  Password: admin123")

pyproject.toml

@@ -27,6 +27,7 @@ dependencies = [
     "reportlab>=4.4.7",
     "openpyxl>=3.1.5",
     "litellm>=1.0.0",
+    "watchdog>=6.0.0",
 ]
 
 [project.optional-dependencies]

templates/complaints/complaint_detail.html

@@ -257,6 +257,64 @@
                             </div>
                             {% endif %}
 
+                            {% if complaint.department %}
+                            <div class="row mb-3">
+                                <div class="col-md-12">
+                                    <div class="info-label">{{ _("Department") }}</div>
+                                    <div class="info-value">
+                                        <div class="d-flex align-items-center">
+                                            <i class="bi bi-building me-2"></i>
+                                            <div>
+                                                <strong>{{ complaint.department.name_en }}</strong>
+                                                {% if complaint.department.name_ar %}
+                                                <span class="text-muted ms-2">({{ complaint.department.name_ar }})</span>
+                                                {% endif %}
+                                            </div>
+                                            {% if complaint.metadata.ai_analysis.old_department %}
+                                            <span class="badge bg-info ms-auto">
+                                                <i class="bi bi-robot me-1"></i>AI Mapped
+                                            </span>
+                                            {% endif %}
+                                        </div>
+                                    </div>
+                                </div>
+                            </div>
+                            {% endif %}
+
+                            {% if complaint.staff %}
+                            <div class="row mb-3">
+                                <div class="col-md-12">
+                                    <div class="info-label">{{ _("Staff Member") }}</div>
+                                    <div class="info-value">
+                                        <div class="d-flex align-items-center">
+                                            <i class="bi bi-person-badge me-2"></i>
+                                            <div>
+                                                <strong>{{ complaint.staff.first_name }} {{ complaint.staff.last_name }}</strong>
+                                                {% if complaint.staff.first_name_ar or complaint.staff.last_name_ar %}
+                                                <span class="text-muted ms-2">({{ complaint.staff.first_name_ar }} {{ complaint.staff.last_name_ar }})</span>
+                                                {% endif %}
+                                                {% if complaint.staff.job_title %}
+                                                <div class="text-muted">{{ complaint.staff.job_title }}</div>
+                                                {% endif %}
+                                            </div>
+                                            <span class="badge bg-success ms-auto">
+                                                <i class="bi bi-robot me-1"></i>AI Matched
+                                            </span>
+                                        </div>
+                                        {% if complaint.metadata.ai_analysis.extracted_staff_name %}
+                                        <small class="text-muted mt-1 d-block">
+                                            <i class="bi bi-lightning me-1"></i>
+                                            Extracted from complaint: "{{ complaint.metadata.ai_analysis.extracted_staff_name }}"
+                                            {% if complaint.metadata.ai_analysis.staff_confidence %}
+                                            (confidence: {{ complaint.metadata.ai_analysis.staff_confidence|floatformat:0 }}%)
+                                            {% endif %}
+                                        </small>
+                                        {% endif %}
+                                    </div>
+                                </div>
+                            </div>
+                            {% endif %}
+
                             <hr>
 
                             <div class="mb-3">
@@ -334,6 +392,9 @@
                                         <i class="bi bi-lightning me-1 text-success"></i>
                                         <small>{{ complaint.suggested_action }}</small>
                                     </div>
+                                    <button type="button" class="btn btn-sm btn-primary mt-2" data-bs-toggle="modal" data-bs-target="#createActionModal">
+                                        <i class="bi bi-plus-circle me-1"></i> Create PX Action
+                                    </button>
                                 </div>
                                 {% endif %}
                             </div>
@@ -669,7 +730,7 @@
                 <div class="modal-body">
                     <div class="alert alert-warning">
                         <i class="bi bi-exclamation-triangle me-2"></i>
-                        {{ _("This will escalate the complaint to higher management")}}.
+                        {{ _("This will escalate")}} complaint to higher management}}.
                     </div>
                     <div class="mb-3">
                         <label class="form-label">{% trans "Reason for Escalation" %}</label>
@@ -687,4 +748,117 @@
         </div>
     </div>
 </div>
+
+<!-- Create PX Action Modal -->
+<div class="modal fade" id="createActionModal" tabindex="-1">
+    <div class="modal-dialog">
+        <div class="modal-content">
+            <div class="modal-header">
+                <h5 class="modal-title">
+                    <i class="bi bi-lightning-fill me-2"></i>Create PX Action from AI Suggestion
+                </h5>
+                <button type="button" class="btn-close" data-bs-dismiss="modal"></button>
+            </div>
+            <div class="modal-body">
+                <div class="alert alert-info">
+                    <i class="bi bi-info-circle me-2"></i>
+                    This will create a PX Action based on the AI-suggested action for this complaint.
+                </div>
+
+                <div class="mb-3">
+                    <label class="form-label">Auto-mapped Category</label>
+                    <div class="input-group">
+                        <span class="input-group-text">
+                            <i class="bi bi-tag"></i>
+                        </span>
+                        <input type="text" id="autoMappedCategory" class="form-control" readonly
+                               value="{% if complaint.category %}{{ complaint.category.name_en }}{% else %}Other{% endif %}">
+                    </div>
+                    <small class="text-muted">Category automatically mapped from complaint category</small>
+                </div>
+
+                <div class="mb-3">
+                    <label class="form-label">Assign To (Optional)</label>
+                    <select id="actionAssignTo" class="form-select">
+                        <option value="">Leave unassigned</option>
+                        {% for user_obj in assignable_users %}
+                        <option value="{{ user_obj.id }}">{{ user_obj.get_full_name }}</option>
+                        {% endfor %}
+                    </select>
+                    <small class="text-muted">If left unassigned, you can assign the action later.</small>
+                </div>
+
+                <div class="mb-0">
+                    <label class="form-label">Action Description</label>
+                    <div class="alert alert-success mb-0">
+                        <small>{{ complaint.suggested_action }}</small>
+                    </div>
+                </div>
+            </div>
+            <div class="modal-footer">
+                <button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Cancel</button>
+                <button type="button" id="createActionBtn" class="btn btn-primary" onclick="createAction()">
+                    <i class="bi bi-plus-circle me-1"></i>Create Action
+                </button>
+            </div>
+        </div>
+    </div>
+</div>
+
+<script>
+function createAction() {
+    const assignTo = document.getElementById('actionAssignTo').value;
+    const btn = document.getElementById('createActionBtn');
+
+    const data = {};
+
+    if (assignTo) {
+        data.assigned_to = assignTo;
+    }
+
+    btn.disabled = true;
+    btn.innerHTML = '<span class="spinner-border spinner-border-sm me-2"></span>Creating...';
+
+    fetch(`/api/complaints/{{ complaint.id }}/create_action_from_ai/`, {
+        method: 'POST',
+        headers: {
+            'Content-Type': 'application/json',
+            'X-CSRFToken': getCookie('csrftoken')
+        },
+        body: JSON.stringify(data)
+    })
+    .then(response => response.json())
+    .then(data => {
+        if (data.action_id) {
+            // Redirect to action detail page
+            window.location.href = `/actions/${data.action_id}/`;
+        } else {
+            alert('Error: ' + (data.error || 'Unknown error'));
+            btn.disabled = false;
+            btn.innerHTML = '<i class="bi bi-plus-circle me-1"></i>Create Action';
+        }
+    })
+    .catch(error => {
+        console.error('Error:', error);
+        alert('Failed to create action. Please try again.');
+        btn.disabled = false;
+        btn.innerHTML = '<i class="bi bi-plus-circle me-1"></i>Create Action';
+    });
+}
+
+function getCookie(name) {
+    let cookieValue = null;
+    if (document.cookie && document.cookie !== '') {
+        const cookies = document.cookie.split(';');
+        for (let i = 0; i < cookies.length; i++) {
+            const cookie = cookies[i].trim();
+            if (cookie.substring(0, name.length + 1) === (name + '=')) {
+                cookieValue = decodeURIComponent(cookie.substring(name.length + 1));
+                break;
+            }
+        }
+    }
+    return cookieValue;
+}
+</script>
 {% endblock %}

templates/complaints/public_complaint_form.html

@@ -304,45 +304,44 @@
 {% block extra_js %}
 <script src="https://cdn.jsdelivr.net/npm/sweetalert2@11"></script>
 <script>
-$(document).ready(function() {
-    // Get CSRF token
-    function getCSRFToken() {
-        // Try to get from cookie first
-        const cookieValue = document.cookie
-            .split('; ')
-            .find(row => row.startsWith('csrftoken='))
-            ?.split('=')[1];
+// Store all categories data globally for easy access
+let allCategories = [];
+let currentLanguage = 'en';
 
-        if (cookieValue) {
-            return cookieValue;
-        }
+// Get CSRF token
+function getCSRFToken() {
+    // Try to get from cookie first
+    const cookieValue = document.cookie
+        .split('; ')
+        .find(row => row.startsWith('csrftoken='))
+        ?.split('=')[1];
 
-        // Fallback to the hidden input
-        return $('[name="csrfmiddlewaretoken"]').val();
+    if (cookieValue) {
+        return cookieValue;
     }
 
-    // Store all categories data globally for easy access
-    let allCategories = [];
-    let currentLanguage = 'en';
+    // Fallback to hidden input
+    return $('[name="csrfmiddlewaretoken"]').val();
+}
 
-    // Get description based on current language
-    function getDescription(category) {
-        if (currentLanguage === 'ar' && category.description_ar) {
-            return category.description_ar;
-        }
-        return category.description_en || '';
+// Get description based on current language
+function getDescription(category) {
+    if (currentLanguage === 'ar' && category.description_ar) {
+        return category.description_ar;
     }
+    return category.description_en || '';
+}
 
-    // Get name based on current language
-    function getName(category) {
-        if (currentLanguage === 'ar' && category.name_ar) {
-            return category.name_ar;
-        }
-        return category.name_en;
+// Get name based on current language
+function getName(category) {
+    if (currentLanguage === 'ar' && category.name_ar) {
+        return category.name_ar;
     }
+    return category.name_en;
+}
 
-    // Load categories
-    function loadCategories() {
+// Load categories
+function loadCategories() {
         $.ajax({
             url: '{% url "complaints:api_load_categories" %}',
             type: 'GET',
@@ -369,8 +368,8 @@ $(document).ready(function() {
         });
     }
 
-    // Show category description
-    function showCategoryDescription(categoryId) {
+// Show category description
+function showCategoryDescription(categoryId) {
         const category = allCategories.find(c => c.id === categoryId);
         const descriptionDiv = $('#category_description');
         const descriptionText = $('#category_description_text');
@@ -383,8 +382,8 @@ $(document).ready(function() {
         }
     }
 
-    // Show subcategory description
-    function showSubcategoryDescription(subcategoryId) {
+// Show subcategory description
+function showSubcategoryDescription(subcategoryId) {
         const subcategory = allCategories.find(c => c.id === subcategoryId);
         const descriptionDiv = $('#subcategory_description');
         const descriptionText = $('#subcategory_description_text');
@@ -397,8 +396,8 @@ $(document).ready(function() {
         }
     }
 
-    // Load subcategories based on selected category
-    function loadSubcategories(categoryId) {
+// Load subcategories based on selected category
+function loadSubcategories(categoryId) {
         if (!categoryId) {
             $('#subcategory_container').hide();
             $('#subcategory_description').hide();
@@ -430,31 +429,34 @@ $(document).ready(function() {
         }
     }
 
+// Initialize complaint form - called when form is loaded
+function initializeComplaintForm() {
     // Detect current language from HTML
     const htmlLang = document.documentElement.lang;
     if (htmlLang === 'ar') {
         currentLanguage = 'ar';
     }
 
-    // Initialize - load categories on page load
+    // Load categories immediately
     loadCategories();
+}
 
-    // Handle category change
-    $('#id_category').on('change', function() {
-        const categoryId = $(this).val();
-        loadSubcategories(categoryId);
-        showCategoryDescription(categoryId);
-        $('#subcategory_description').hide(); // Hide subcategory description when category changes
-    });
+// Handle category change
+$('#id_category').on('change', function() {
+    const categoryId = $(this).val();
+    loadSubcategories(categoryId);
+    showCategoryDescription(categoryId);
+    $('#subcategory_description').hide(); // Hide subcategory description when category changes
+});
 
-    // Handle subcategory change
-    $('#id_subcategory').on('change', function() {
-        const subcategoryId = $(this).val();
-        showSubcategoryDescription(subcategoryId);
-    });
+// Handle subcategory change
+$('#id_subcategory').on('change', function() {
+    const subcategoryId = $(this).val();
+    showSubcategoryDescription(subcategoryId);
+});
 
-    // Form submission
-    $('#public_complaint_form').on('submit', function(e) {
+// Form submission
+$('#public_complaint_form').on('submit', function(e) {
         e.preventDefault();
 
         const submitBtn = $('#submit_btn');
@@ -508,6 +510,9 @@ $(document).ready(function() {
             }
         });
     });
+
+    // Initialize form on page load
+    initializeComplaintForm();
 });
 </script>
 {% endblock %}

templates/complaints/public_inquiry_form.html

@@ -0,0 +1,198 @@
+{% load i18n %}
+
+<!-- Inquiry Form -->
+<div class="inquiry-form" id="inquiryFormContainer">
+    <div class="form-section">
+        <h3><i class="fas fa-question-circle"></i> {% trans "Inquiry Details" %}</h3>
+        <p class="text-muted">{% trans "Ask a question or request information. We'll get back to you within 24-48 hours." %}</p>
+
+        <!-- Contact Information -->
+        <div class="row mt-4">
+            <div class="col-md-6">
+                <div class="form-group">
+                    <label for="inquiry_name">
+                        {% trans "Name" %} <span class="required-mark">*</span>
+                    </label>
+                    <input type="text"
+                           class="form-control"
+                           id="inquiry_name"
+                           name="name"
+                           maxlength="200"
+                           placeholder="{% trans 'Your full name' %}"
+                           required>
+                </div>
+            </div>
+            <div class="col-md-6">
+                <div class="form-group">
+                    <label for="inquiry_email">
+                        {% trans "Email Address" %} <span class="required-mark">*</span>
+                    </label>
+                    <input type="email"
+                           class="form-control"
+                           id="inquiry_email"
+                           name="email"
+                           placeholder="your@email.com"
+                           required>
+                </div>
+            </div>
+        </div>
+
+        <div class="row mt-3">
+            <div class="col-md-6">
+                <div class="form-group">
+                    <label for="inquiry_phone">
+                        {% trans "Phone Number" %} <span class="required-mark">*</span>
+                    </label>
+                    <input type="tel"
+                           class="form-control"
+                           id="inquiry_phone"
+                           name="phone"
+                           maxlength="20"
+                           placeholder="{% trans 'Your phone number' %}"
+                           required>
+                </div>
+            </div>
+            <div class="col-md-6">
+                <div class="form-group">
+                    <label for="inquiry_hospital">
+                        {% trans "Hospital" %} <span class="required-mark">*</span>
+                    </label>
+                    <select class="form-control"
+                            id="inquiry_hospital"
+                            name="hospital"
+                            required>
+                        <option value="">{% trans "Select Hospital" %}</option>
+                        {% for hospital in hospitals %}
+                            <option value="{{ hospital.id }}">{{ hospital.name }}</option>
+                        {% endfor %}
+                    </select>
+                </div>
+            </div>
+        </div>
+
+        <!-- Inquiry Details -->
+        <div class="form-group mt-4">
+            <label for="inquiry_category">
+                {% trans "Category" %} <span class="required-mark">*</span>
+            </label>
+            <select class="form-control"
+                    id="inquiry_category"
+                    name="category"
+                    required>
+                <option value="">{% trans "Select Category" %}</option>
+                <option value="general">{% trans "General Inquiry" %}</option>
+                <option value="services">{% trans "Services Information" %}</option>
+                <option value="appointments">{% trans "Appointments" %}</option>
+                <option value="billing">{% trans "Billing & Insurance" %}</option>
+                <option value="medical">{% trans "Medical Records" %}</option>
+                <option value="other">{% trans "Other" %}</option>
+            </select>
+        </div>
+
+        <div class="form-group mt-3">
+            <label for="inquiry_subject">
+                {% trans "Subject" %} <span class="required-mark">*</span>
+            </label>
+            <input type="text"
+                   class="form-control"
+                   id="inquiry_subject"
+                   name="subject"
+                   maxlength="200"
+                   placeholder="{% trans 'Brief summary of your inquiry' %}"
+                   required>
+        </div>
+
+        <div class="form-group mt-3">
+            <label for="inquiry_message">
+                {% trans "Message" %} <span class="required-mark">*</span>
+            </label>
+            <textarea class="form-control"
+                      id="inquiry_message"
+                      name="message"
+                      rows="6"
+                      placeholder="{% trans 'Please provide details about your inquiry' %}"
+                      required></textarea>
+        </div>
+
+        <!-- Submit -->
+        <div class="text-center mt-4">
+            <button type="submit" class="btn btn-primary btn-lg" id="inquirySubmitBtn">
+                <i class="fas fa-paper-plane"></i> {% trans "Submit Inquiry" %}
+            </button>
+        </div>
+    </div>
+</div>
+
+<script>
+$(document).ready(function() {
+    // Get CSRF token
+    function getCSRFToken() {
+        const cookieValue = document.cookie
+            .split('; ')
+            .find(row => row.startsWith('csrftoken='))
+            ?.split('=')[1];
+        return cookieValue || $('[name="csrfmiddlewaretoken"]').val();
+    }
+
+    // Inquiry form submission
+    $('#publicFormContainer').on('submit', '#inquiryFormContainer form', function(e) {
+        e.preventDefault();
+
+        const submitBtn = $('#inquirySubmitBtn');
+        const originalText = submitBtn.html();
+
+        submitBtn.prop('disabled', true).html(
+            '<span class="spinner"></span> {% trans "Submitting..." %}'
+        );
+
+        const formData = new FormData(this);
+
+        $.ajax({
+            url: '{% url "core:public_inquiry_submit" %}',
+            type: 'POST',
+            data: formData,
+            processData: false,
+            contentType: false,
+            headers: {
+                'X-CSRFToken': getCSRFToken()
+            },
+            success: function(response) {
+                if (response.success) {
+                    $('#referenceNumber').text(response.reference_number);
+                    $('#successModal').modal('show');
+
+                    // Reset form
+                    this.reset();
+
+                    // Go back to landing page
+                    $('#successModal').on('hidden.bs.modal', function() {
+                        resetToSelection();
+                    });
+                } else {
+                    Swal.fire({
+                        icon: 'error',
+                        title: '{% trans "Error" %}',
+                        text: response.message || '{% trans "Failed to submit inquiry. Please try again." %}'
+                    });
+                }
+            },
+            error: function(xhr) {
+                let errorMessage = '{% trans "Failed to submit inquiry. Please try again." %}';
+
+                if (xhr.responseJSON && xhr.responseJSON.errors) {
+                    errorMessage = xhr.responseJSON.errors.join('\n');
+                }
+
+                Swal.fire({
+                    icon: 'error',
+                    title: '{% trans "Error" %}',
+                    text: errorMessage
+                });
+            },
+            complete: function() {
+                submitBtn.prop('disabled', false).html(originalText);
+            }
+        });
+    });
+});
+</script>

templates/core/public_submit.html

@@ -0,0 +1,948 @@
+{% extends "layouts/public_base.html" %}
+{% load i18n %}
+
+{% block title %}{% trans "Submit Feedback" %}{% endblock %}
+
+{% block extra_css %}
+<style>
+.public-submit-container {
+    max-width: 1200px;
+    margin: 0 auto;
+    padding: 2rem 0;
+}
+
+.header-section {
+    text-align: center;
+    margin-bottom: 3rem;
+}
+
+.header-section h1 {
+    color: #2c3e50;
+    font-size: 2.5rem;
+    font-weight: 700;
+    margin-bottom: 1rem;
+}
+
+.header-section p {
+    color: #6c757d;
+    font-size: 1.1rem;
+}
+
+.selection-cards {
+    display: grid;
+    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
+    gap: 2rem;
+    margin-bottom: 3rem;
+}
+
+.selection-card {
+    background: white;
+    border-radius: 12px;
+    padding: 2.5rem;
+    text-align: center;
+    cursor: pointer;
+    transition: all 0.3s ease;
+    border: 2px solid transparent;
+    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
+}
+
+.selection-card:hover {
+    transform: translateY(-5px);
+    box-shadow: 0 8px 15px rgba(0, 0, 0, 0.15);
+    border-color: #3498db;
+}
+
+.card-icon {
+    font-size: 4rem;
+    margin-bottom: 1.5rem;
+}
+
+.card-complaint .card-icon { color: #e74c3c; }
+.card-observation .card-icon { color: #9b59b6; }
+.card-inquiry .card-icon { color: #3498db; }
+
+.card-title {
+    font-size: 1.5rem;
+    font-weight: 600;
+    color: #2c3e50;
+    margin-bottom: 1rem;
+}
+
+.card-description {
+    color: #6c757d;
+    line-height: 1.6;
+}
+
+.form-container {
+    display: none;
+    background: white;
+    border-radius: 12px;
+    padding: 2rem;
+    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
+}
+
+.form-container.active {
+    display: block;
+    animation: fadeIn 0.3s ease-in;
+}
+
+@keyframes fadeIn {
+    from { opacity: 0; transform: translateY(10px); }
+    to { opacity: 1; transform: translateY(0); }
+}
+
+.back-button {
+    margin-bottom: 1.5rem;
+}
+
+.required-mark {
+    color: #dc3545;
+}
+
+.form-section {
+    background: white;
+    border-radius: 8px;
+    padding: 2rem;
+    margin-bottom: 2rem;
+}
+
+.form-section h3 {
+    color: #2c3e50;
+    margin-bottom: 1.5rem;
+    padding-bottom: 0.5rem;
+    border-bottom: 2px solid #3498db;
+}
+
+.track-links {
+    text-align: center;
+    margin-top: 3rem;
+    padding-top: 2rem;
+    border-top: 1px solid #dee2e6;
+}
+
+.track-links a {
+    color: #3498db;
+    text-decoration: none;
+    margin: 0 1rem;
+    display: inline-block;
+}
+
+.track-links a:hover {
+    text-decoration: underline;
+}
+
+.spinner {
+    display: inline-block;
+    width: 1rem;
+    height: 1rem;
+    border: 2px solid rgba(255,255,255,0.3);
+    border-radius: 50%;
+    border-top-color: white;
+    animation: spin 1s ease-in-out infinite;
+    margin-right: 0.5rem;
+}
+
+@keyframes spin {
+    to { transform: rotate(360deg); }
+}
+
+[dir="rtl"] .spinner {
+    margin-right: 0;
+    margin-left: 0.5rem;
+}
+
+.loading-spinner {
+    text-align: center;
+    padding: 3rem;
+}
+
+.loading-spinner i {
+    font-size: 3rem;
+    color: #3498db;
+    animation: spin 1s linear infinite;
+}
+</style>
+{% endblock %}
+
+{% block content %}
+<div class="public-submit-container">
+    <!-- Header -->
+    <div class="header-section">
+        <h1><i class="fas fa-comments"></i> {% trans "We Value Your Feedback" %}</h1>
+        <p>{% trans "Choose how you'd like to reach us and we'll respond promptly" %}</p>
+    </div>
+
+    <!-- Selection Cards -->
+    <div class="selection-cards" id="selectionCards">
+        <!-- Complaint Card -->
+        <div class="selection-card card-complaint" data-type="complaint">
+            <div class="card-icon">
+                <i class="fas fa-exclamation-circle"></i>
+            </div>
+            <h3 class="card-title">{% trans "Complaint" %}</h3>
+            <p class="card-description">
+                {% trans "Report issues with services, staff, or facilities. We take your concerns seriously and will investigate thoroughly." %}
+            </p>
+        </div>
+
+        <!-- Observation Card -->
+        <div class="selection-card card-observation" data-type="observation">
+            <div class="card-icon">
+                <i class="fas fa-eye"></i>
+            </div>
+            <h3 class="card-title">{% trans "Observation" %}</h3>
+            <p class="card-description">
+                {% trans "Report incidents or issues anonymously. Help us improve safety and quality by sharing what you've noticed." %}
+            </p>
+        </div>
+
+        <!-- Inquiry Card -->
+        <div class="selection-card card-inquiry" data-type="inquiry">
+            <div class="card-icon">
+                <i class="fas fa-question-circle"></i>
+            </div>
+            <h3 class="card-title">{% trans "Inquiry" %}</h3>
+            <p class="card-description">
+                {% trans "Ask questions or request information. Need help understanding services, appointments, or policies?" %}
+            </p>
+        </div>
+    </div>
+
+    <!-- Form Container -->
+    <div class="form-container" id="publicFormContainer">
+        <!-- Back Button -->
+        <div class="back-button">
+            <button class="btn btn-outline-secondary" onclick="resetToSelection()">
+                <i class="fas fa-arrow-left"></i> {% trans "Back to Selection" %}
+            </button>
+        </div>
+
+        <!-- Loading Spinner -->
+        <div class="loading-spinner" id="loadingSpinner" style="display: none;">
+            <i class="fas fa-circle-notch"></i>
+            <p class="mt-3">{% trans "Loading form..." %}</p>
+        </div>
+
+        <!-- Form Content (loaded via AJAX) -->
+        <div id="formContent"></div>
+    </div>
+
+    <!-- Track Links -->
+    <div class="track-links">
+        <p class="text-muted">{% trans "Already submitted something?" %}</p>
+        <a href="{% url 'complaints:public_complaint_success' 'lookup' %}">
+            <i class="fas fa-search me-1"></i>{% trans "Track Complaint" %}
+        </a>
+        <a href="{% url 'observations:observation_track' %}">
+            <i class="fas fa-search me-1"></i>{% trans "Track Observation" %}
+        </a>
+    </div>
+</div>
+
+<!-- Success Modal -->
+<div class="modal fade" id="successModal" tabindex="-1" role="dialog" aria-hidden="true">
+    <div class="modal-dialog modal-dialog-centered" role="document">
+        <div class="modal-content">
+            <div class="modal-body text-center" style="padding: 3rem;">
+                <i class="fas fa-check-circle" style="font-size: 5rem; color: #28a745; margin-bottom: 1.5rem;"></i>
+                <h3 style="margin-bottom: 1rem;">{% trans "Submitted Successfully!" %}</h3>
+                <p class="lead" style="margin-bottom: 1rem;">
+                    {% trans "Your submission has been received and is being processed." %}
+                </p>
+                <p>
+                    <strong>{% trans "Reference Number:" %}</strong>
+                    <span id="referenceNumber" style="font-size: 1.5rem; color: #3498db;"></span>
+                </p>
+                <p class="text-muted">
+                    {% trans "Please save this reference number for your records." %}
+                </p>
+            </div>
+        </div>
+    </div>
+</div>
+{% endblock %}
+
+{% block extra_js %}
+<script src="https://cdn.jsdelivr.net/npm/sweetalert2@11"></script>
+<script>
+$(document).ready(function() {
+    let currentFormType = null;
+
+    // Handle card selection
+    $('.selection-card').on('click', function() {
+        const formType = $(this).data('type');
+        currentFormType = formType;
+
+        // Hide selection cards
+        $('#selectionCards').slideUp(300);
+
+        // Show form container
+        $('#publicFormContainer').fadeIn(300);
+
+        // Load the appropriate form
+        loadForm(formType);
+    });
+
+    // Load form via AJAX
+    function loadForm(formType) {
+        $('#loadingSpinner').show();
+        $('#formContent').hide();
+
+        let templateUrl = '';
+        let hospitals = [];
+
+        // Get hospitals for the form
+        $.ajax({
+            url: '/core/api/hospitals/',
+            type: 'GET',
+            async: false,
+            success: function(response) {
+                hospitals = response.hospitals || [];
+            }
+        });
+
+        if (formType === 'complaint') {
+            // Load complaint form via AJAX
+            $.ajax({
+                url: '{% url "complaints:public_complaint_submit" %}',
+                type: 'GET',
+                success: function(response) {
+                    // Extract form from response
+                    const formHtml = $('<div>').html(response).find('.complaint-form').html();
+                    $('#formContent').html(formHtml);
+
+                    // Initialize form functionality
+                    if (typeof initializeComplaintForm === 'function') {
+                        initializeComplaintForm();
+                    }
+
+                    showForm();
+                },
+                error: function() {
+                    $('#loadingSpinner').hide();
+                    Swal.fire({
+                        icon: 'error',
+                        title: '{% trans "Error" %}',
+                        text: '{% trans "Failed to load form. Please try again." %}'
+                    });
+                }
+            });
+        } else if (formType === 'observation') {
+            // Render observation form inline
+            fetchCategoriesAndRenderObservationForm();
+        } else if (formType === 'inquiry') {
+            // Render inquiry form template with context
+            renderInquiryForm(hospitals);
+        }
+    }
+
+    function fetchCategoriesAndRenderObservationForm() {
+        // Fetch observation categories
+        $.ajax({
+            url: '/core/api/observation-categories/',
+            type: 'GET',
+            success: function(response) {
+                renderObservationForm(response.categories || []);
+            },
+            error: function() {
+                $('#loadingSpinner').hide();
+                Swal.fire({
+                    icon: 'error',
+                    title: '{% trans "Error" %}',
+                    text: '{% trans "Failed to load observation form. Please try again." %}'
+                });
+            }
+        });
+    }
+
+    function renderObservationForm(categories) {
+        // Build observation categories options
+        let categoriesOptions = '<option value="">{% trans "Select Category" %} ({% trans "optional" %})</option>';
+        categories.forEach(function(category) {
+            const lang = '{{ LANGUAGE_CODE }}';
+            const name = lang === 'ar' ? category.name_ar : category.name_en;
+            categoriesOptions += `<option value="${category.id}">${name}</option>`;
+        });
+
+        const formHtml = `
+            <form id="observationForm" enctype="multipart/form-data">
+                {% csrf_token %}
+                <div class="form-section">
+                    <h3><i class="fas fa-eye"></i> {% trans "Report an Observation" %}</h3>
+                    <p class="text-muted">{% trans "Help us improve by reporting issues you notice. You can submit this anonymously." %}</p>
+
+                    <!-- Category -->
+                    <div class="form-group">
+                        <label>{% trans "Category" %} <span class="text-muted">({% trans "optional" %})</span></label>
+                        <select class="form-control" name="category">
+                            ${categoriesOptions}
+                        </select>
+                    </div>
+
+                    <!-- Severity -->
+                    <div class="form-group mt-4">
+                        <label>{% trans "Severity" %} <span class="required-mark">*</span></label>
+                        <div class="row g-2 mt-1">
+                            <div class="col-6 col-md-3">
+                                <div class="severity-option severity-low p-3 text-center border rounded cursor-pointer" data-value="low">
+                                    <i class="fas fa-info-circle text-success"></i>
+                                    <div class="small mt-1">{% trans "Low" %}</div>
+                                </div>
+                            </div>
+                            <div class="col-6 col-md-3">
+                                <div class="severity-option severity-medium p-3 text-center border rounded cursor-pointer selected" data-value="medium">
+                                    <i class="fas fa-exclamation-circle text-warning"></i>
+                                    <div class="small mt-1">{% trans "Medium" %}</div>
+                                </div>
+                            </div>
+                            <div class="col-6 col-md-3">
+                                <div class="severity-option severity-high p-3 text-center border rounded cursor-pointer" data-value="high">
+                                    <i class="fas fa-exclamation-triangle text-danger"></i>
+                                    <div class="small mt-1">{% trans "High" %}</div>
+                                </div>
+                            </div>
+                            <div class="col-6 col-md-3">
+                                <div class="severity-option severity-critical p-3 text-center border rounded cursor-pointer" data-value="critical">
+                                    <i class="fas fa-exclamation-circle text-dark"></i>
+                                    <div class="small mt-1">{% trans "Critical" %}</div>
+                                </div>
+                            </div>
+                        </div>
+                        <input type="hidden" name="severity" id="severityInput" value="medium">
+                    </div>
+
+                    <!-- Title -->
+                    <div class="form-group mt-4">
+                        <label>{% trans "Title" %} <span class="text-muted">({% trans "optional" %})</span></label>
+                        <input type="text" class="form-control" name="title" maxlength="200">
+                    </div>
+
+                    <!-- Description -->
+                    <div class="form-group mt-4">
+                        <label>{% trans "Description" %} <span class="required-mark">*</span></label>
+                        <textarea class="form-control" name="description" rows="5" required></textarea>
+                        <small class="text-muted">{% trans "Please describe what you observed in detail." %}</small>
+                    </div>
+
+                    <!-- Location -->
+                    <div class="form-group mt-4">
+                        <label>{% trans "Location" %} <span class="text-muted">({% trans "optional" %})</span></label>
+                        <input type="text" class="form-control" name="location_text" maxlength="200">
+                    </div>
+
+                    <!-- Incident Date/Time -->
+                    <div class="form-group mt-4">
+                        <label>{% trans "When did this occur?" %}</label>
+                        <input type="datetime-local" class="form-control" name="incident_datetime">
+                    </div>
+
+                    <!-- Attachments -->
+                    <div class="form-group mt-4">
+                        <label>{% trans "Attachments" %} <span class="text-muted">({% trans "optional" %})</span></label>
+                        <div class="file-upload-area border-2 border-dashed rounded p-4 text-center cursor-pointer" onclick="document.getElementById('observationAttachments').click()">
+                            <i class="fas fa-cloud-upload-alt fa-2x text-primary"></i>
+                            <p class="mb-0 mt-2">{% trans "Click to upload files" %}</p>
+                            <small class="text-muted">{% trans "Images, PDF, Word, Excel (max 10MB each)" %}</small>
+                        </div>
+                        <input type="file" id="observationAttachments" name="attachments" multiple
+                               accept=".jpg,.jpeg,.png,.gif,.pdf,.doc,.docx,.xls,.xlsx"
+                               style="display: none;" onchange="updateObservationFileList()">
+                        <div id="observationFileList" class="mt-2"></div>
+                    </div>
+
+                    <!-- Reporter Information (Optional) -->
+                    <div class="form-group mt-4">
+                        <label>{% trans "Your Information" %} <span class="text-muted">({% trans "optional" %})</span></label>
+                        <p class="text-muted small">{% trans "Providing your information helps us follow up if needed. Leave blank to submit anonymously." %}</p>
+                        <div class="row">
+                            <div class="col-md-6">
+                                <div class="form-group">
+                                    <label>{% trans "Staff ID" %}</label>
+                                    <input type="text" class="form-control" name="reporter_staff_id">
+                                </div>
+                            </div>
+                            <div class="col-md-6">
+                                <div class="form-group">
+                                    <label>{% trans "Name" %}</label>
+                                    <input type="text" class="form-control" name="reporter_name">
+                                </div>
+                            </div>
+                        </div>
+                        <div class="row mt-3">
+                            <div class="col-md-6">
+                                <div class="form-group">
+                                    <label>{% trans "Phone" %}</label>
+                                    <input type="tel" class="form-control" name="reporter_phone">
+                                </div>
+                            </div>
+                            <div class="col-md-6">
+                                <div class="form-group">
+                                    <label>{% trans "Email" %}</label>
+                                    <input type="email" class="form-control" name="reporter_email">
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+
+                    <!-- Submit -->
+                    <div class="text-center mt-4">
+                        <button type="submit" class="btn btn-primary btn-lg" id="observationSubmitBtn">
+                            <i class="fas fa-paper-plane"></i> {% trans "Submit Observation" %}
+                        </button>
+                    </div>
+                </div>
+            </form>
+        `;
+
+        $('#formContent').html(formHtml);
+
+        // Initialize severity selection
+        $('#formContent').on('click', '.severity-option', function() {
+            $('#formContent').find('.severity-option').removeClass('selected border-primary bg-light');
+            $(this).addClass('selected border-primary bg-light');
+            $('#severityInput').val($(this).data('value'));
+        });
+
+        // Attach form submission handler
+        $('#observationForm').on('submit', handleObservationSubmit);
+
+        showForm();
+    }
+
+    function updateObservationFileList() {
+        const input = document.getElementById('observationAttachments');
+        const fileList = document.getElementById('observationFileList');
+        fileList.innerHTML = '';
+
+        if (input.files.length > 0) {
+            const list = document.createElement('ul');
+            list.className = 'list-unstyled mb-0';
+
+            for (let i = 0; i < input.files.length; i++) {
+                const li = document.createElement('li');
+                li.className = 'small text-muted';
+                li.innerHTML = '<i class="fas fa-file me-1"></i>' + input.files[i].name;
+                list.appendChild(li);
+            }
+
+            fileList.appendChild(list);
+        }
+    }
+
+    function handleObservationSubmit(e) {
+        e.preventDefault();
+
+        const submitBtn = $('#observationSubmitBtn');
+        const originalText = submitBtn.html();
+
+        submitBtn.prop('disabled', true).html(
+            '<span class="spinner"></span> {% trans "Submitting..." %}'
+        );
+
+        const formData = new FormData(this);
+
+        $.ajax({
+            url: '/core/public/observation/submit/',
+            type: 'POST',
+            data: formData,
+            processData: false,
+            contentType: false,
+            headers: {
+                'X-CSRFToken': getCSRFToken()
+            },
+            success: function(response) {
+                if (response.success) {
+                    $('#referenceNumber').text(response.tracking_code);
+                    $('#successModal').modal('show');
+
+                    // Reset and go back
+                    document.getElementById('observationForm').reset();
+                    $('#successModal').on('hidden.bs.modal', function() {
+                        resetToSelection();
+                    });
+                } else {
+                    Swal.fire({
+                        icon: 'error',
+                        title: '{% trans "Error" %}',
+                        text: response.errors ? response.errors.join('\\n') : '{% trans "Failed to submit. Please try again." %}'
+                    });
+                }
+            },
+            error: function(xhr) {
+                let errorMessage = '{% trans "Failed to submit. Please try again." %}';
+                if (xhr.responseJSON && xhr.responseJSON.errors) {
+                    errorMessage = xhr.responseJSON.errors.join('\\n');
+                }
+                Swal.fire({
+                    icon: 'error',
+                    title: '{% trans "Error" %}',
+                    text: errorMessage
+                });
+            },
+            complete: function() {
+                submitBtn.prop('disabled', false).html(originalText);
+            }
+        });
+    }
+
+    function renderInquiryForm(hospitals) {
+        // Build the inquiry form HTML
+        let hospitalsOptions = '<option value="">{% trans "Select Hospital" %}</option>';
+        hospitals.forEach(function(hospital) {
+            hospitalsOptions += `<option value="${hospital.id}">${hospital.name}</option>`;
+        });
+
+        const formHtml = `
+            <form id="inquiryForm">
+                {% csrf_token %}
+                <div class="form-section">
+                    <h3><i class="fas fa-question-circle"></i> {% trans "Inquiry Details" %}</h3>
+                    <p class="text-muted">{% trans "Ask a question or request information. We'll get back to you within 24-48 hours." %}</p>
+
+                    <div class="row mt-4">
+                        <div class="col-md-6">
+                            <div class="form-group">
+                                <label>{% trans "Name" %} <span class="required-mark">*</span></label>
+                                <input type="text" class="form-control" name="name" required>
+                            </div>
+                        </div>
+                        <div class="col-md-6">
+                            <div class="form-group">
+                                <label>{% trans "Email Address" %} <span class="required-mark">*</span></label>
+                                <input type="email" class="form-control" name="email" required>
+                            </div>
+                        </div>
+                    </div>
+
+                    <div class="row mt-3">
+                        <div class="col-md-6">
+                            <div class="form-group">
+                                <label>{% trans "Phone Number" %} <span class="required-mark">*</span></label>
+                                <input type="tel" class="form-control" name="phone" maxlength="20" required>
+                            </div>
+                        </div>
+                        <div class="col-md-6">
+                            <div class="form-group">
+                                <label>{% trans "Hospital" %} <span class="required-mark">*</span></label>
+                                <select class="form-control" name="hospital" required>
+                                    ${hospitalsOptions}
+                                </select>
+                            </div>
+                        </div>
+                    </div>
+
+                    <div class="form-group mt-4">
+                        <label>{% trans "Category" %} <span class="required-mark">*</span></label>
+                        <select class="form-control" name="category" required>
+                            <option value="">{% trans "Select Category" %}</option>
+                            <option value="general">{% trans "General Information" %}</option>
+                            <option value="appointment">{% trans "Appointment" %}</option>
+                            <option value="billing">{% trans "Billing" %}</option>
+                            <option value="medical_records">{% trans "Medical Records" %}</option>
+                            <option value="other">{% trans "Other" %}</option>
+                        </select>
+                    </div>
+
+                    <div class="form-group mt-3">
+                        <label>{% trans "Subject" %} <span class="required-mark">*</span></label>
+                        <input type="text" class="form-control" name="subject" maxlength="200" required>
+                    </div>
+
+                    <div class="form-group mt-3">
+                        <label>{% trans "Message" %} <span class="required-mark">*</span></label>
+                        <textarea class="form-control" name="message" rows="6" required></textarea>
+                    </div>
+
+                    <div class="text-center mt-4">
+                        <button type="submit" class="btn btn-primary btn-lg" id="inquirySubmitBtn">
+                            <i class="fas fa-paper-plane"></i> {% trans "Submit Inquiry" %}
+                        </button>
+                    </div>
+                </div>
+            </form>
+        `;
+
+        $('#formContent').html(formHtml);
+
+        // Attach form submission handler
+        $('#inquiryForm').on('submit', handleInquirySubmit);
+
+        showForm();
+    }
+
+    function showForm() {
+        $('#loadingSpinner').hide();
+        $('#formContent').fadeIn(300);
+    }
+
+    // ============================================================================
+    // COMPLAINT FORM FUNCTIONS
+    // ============================================================================
+
+    let complaintAllCategories = [];
+    let complaintCurrentLanguage = 'en';
+
+    // Get complaint description based on current language
+    function getComplaintDescription(category) {
+        if (complaintCurrentLanguage === 'ar' && category.description_ar) {
+            return category.description_ar;
+        }
+        return category.description_en || '';
+    }
+
+    // Get complaint category name based on current language
+    function getComplaintName(category) {
+        if (complaintCurrentLanguage === 'ar' && category.name_ar) {
+            return category.name_ar;
+        }
+        return category.name_en;
+    }
+
+    // Load complaint categories
+    function loadComplaintCategories() {
+        $.ajax({
+            url: '{% url "complaints:api_load_categories" %}',
+            type: 'GET',
+            success: function(response) {
+                // Store all categories
+                complaintAllCategories = response.categories;
+
+                const categorySelect = $('#id_category');
+                categorySelect.find('option:not(:first)').remove();
+
+                // Only show parent categories (no parent_id)
+                complaintAllCategories.forEach(function(category) {
+                    if (!category.parent_id) {
+                        categorySelect.append($('<option>', {
+                            value: category.id,
+                            text: getComplaintName(category)
+                        }));
+                    }
+                });
+            },
+            error: function() {
+                console.error('Failed to load complaint categories');
+            }
+        });
+    }
+
+    // Show complaint category description
+    function showComplaintCategoryDescription(categoryId) {
+        const category = complaintAllCategories.find(c => c.id === categoryId);
+        const descriptionDiv = $('#category_description');
+        const descriptionText = $('#category_description_text');
+
+        if (category && getComplaintDescription(category)) {
+            descriptionText.text(getComplaintDescription(category));
+            descriptionDiv.show();
+        } else {
+            descriptionDiv.hide();
+        }
+    }
+
+    // Show complaint subcategory description
+    function showComplaintSubcategoryDescription(subcategoryId) {
+        const subcategory = complaintAllCategories.find(c => c.id === subcategoryId);
+        const descriptionDiv = $('#subcategory_description');
+        const descriptionText = $('#subcategory_description_text');
+
+        if (subcategory && getComplaintDescription(subcategory)) {
+            descriptionText.text(getComplaintDescription(subcategory));
+            descriptionDiv.show();
+        } else {
+            descriptionDiv.hide();
+        }
+    }
+
+    // Load complaint subcategories based on selected category
+    function loadComplaintSubcategories(categoryId) {
+        if (!categoryId) {
+            $('#subcategory_container').hide();
+            $('#subcategory_description').hide();
+            $('#id_subcategory').find('option:not(:first)').remove();
+            $('#id_subcategory').prop('required', false);
+            return;
+        }
+
+        const subcategorySelect = $('#id_subcategory');
+        subcategorySelect.find('option:not(:first)').remove();
+
+        // Filter subcategories for this parent category (match parent_id)
+        complaintAllCategories.forEach(function(category) {
+            if (category.parent_id == categoryId) {
+                subcategorySelect.append($('<option>', {
+                    value: category.id,
+                    text: getComplaintName(category)
+                }));
+            }
+        });
+
+        if (subcategorySelect.find('option').length > 1) {
+            $('#subcategory_container').show();
+            $('#id_subcategory').prop('required', true);
+        } else {
+            $('#subcategory_container').hide();
+            $('#subcategory_description').hide();
+            $('#id_subcategory').prop('required', false);
+        }
+    }
+
+    // Initialize complaint form - called when form is loaded via AJAX
+    function initializeComplaintForm() {
+        // Detect current language from HTML
+        const htmlLang = document.documentElement.lang;
+        if (htmlLang === 'ar') {
+            complaintCurrentLanguage = 'ar';
+        }
+
+        // Load categories immediately
+        loadComplaintCategories();
+
+        // Attach event handlers for complaint form
+        $('#formContent').on('change', '#id_category', function() {
+            const categoryId = $(this).val();
+            loadComplaintSubcategories(categoryId);
+            showComplaintCategoryDescription(categoryId);
+            $('#subcategory_description').hide();
+        });
+
+        $('#formContent').on('change', '#id_subcategory', function() {
+            const subcategoryId = $(this).val();
+            showComplaintSubcategoryDescription(subcategoryId);
+        });
+
+        $('#formContent').on('submit', '#public_complaint_form', function(e) {
+            e.preventDefault();
+
+            const submitBtn = $('#submit_btn');
+            const originalText = submitBtn.html();
+
+            submitBtn.prop('disabled', true).html(
+                '<span class="spinner"></span> {% trans "Submitting..." %}'
+            );
+
+            const formData = new FormData(this);
+
+            $.ajax({
+                url: '{% url "complaints:public_complaint_submit" %}',
+                type: 'POST',
+                data: formData,
+                processData: false,
+                contentType: false,
+                headers: {
+                    'X-CSRFToken': getCSRFToken()
+                },
+                success: function(response) {
+                    if (response.success) {
+                        $('#referenceNumber').text(response.reference_number);
+                        $('#successModal').modal('show');
+
+                        // Reset form
+                        document.getElementById('public_complaint_form').reset();
+                        $('#successModal').on('hidden.bs.modal', function() {
+                            resetToSelection();
+                        });
+                    } else {
+                        Swal.fire({
+                            icon: 'error',
+                            title: '{% trans "Error" %}',
+                            text: response.message || '{% trans "Failed to submit complaint. Please try again." %}'
+                        });
+                    }
+                },
+                error: function(xhr) {
+                    let errorMessage = '{% trans "Failed to submit complaint. Please try again." %}';
+
+                    if (xhr.responseJSON && xhr.responseJSON.errors) {
+                        errorMessage = xhr.responseJSON.errors.join('\n');
+                    }
+
+                    Swal.fire({
+                        icon: 'error',
+                        title: '{% trans "Error" %}',
+                        text: errorMessage
+                    });
+                },
+                complete: function() {
+                    submitBtn.prop('disabled', false).html(originalText);
+                }
+            });
+        });
+    }
+
+    function handleInquirySubmit(e) {
+        e.preventDefault();
+
+        const submitBtn = $('#inquirySubmitBtn');
+        const originalText = submitBtn.html();
+
+        submitBtn.prop('disabled', true).html(
+            '<span class="spinner"></span> {% trans "Submitting..." %}'
+        );
+
+        const formData = new FormData(this);
+
+        $.ajax({
+            url: '{% url "core:public_inquiry_submit" %}',
+            type: 'POST',
+            data: formData,
+            processData: false,
+            contentType: false,
+            headers: {
+                'X-CSRFToken': getCSRFToken()
+            },
+            success: function(response) {
+                if (response.success) {
+                    $('#referenceNumber').text(response.reference_number);
+                    $('#successModal').modal('show');
+
+                    // Reset and go back
+                    document.getElementById('inquiryForm').reset();
+                    $('#successModal').on('hidden.bs.modal', function() {
+                        resetToSelection();
+                    });
+                } else {
+                    Swal.fire({
+                        icon: 'error',
+                        title: '{% trans "Error" %}',
+                        text: response.message || '{% trans "Failed to submit. Please try again." %}'
+                    });
+                }
+            },
+            error: function(xhr) {
+                let errorMessage = '{% trans "Failed to submit. Please try again." %}';
+                if (xhr.responseJSON && xhr.responseJSON.errors) {
+                    errorMessage = xhr.responseJSON.errors.join('\\n');
+                }
+                Swal.fire({
+                    icon: 'error',
+                    title: '{% trans "Error" %}',
+                    text: errorMessage
+                });
+            },
+            complete: function() {
+                submitBtn.prop('disabled', false).html(originalText);
+            }
+        });
+    }
+
+    function getCSRFToken() {
+        const cookieValue = document.cookie
+            .split('; ')
+            .find(row => row.startsWith('csrftoken='))
+            ?.split('=')[1];
+        return cookieValue || $('[name="csrfmiddlewaretoken"]').val();
+    }
+
+    // Global function to reset to selection
+    window.resetToSelection = function() {
+        $('#publicFormContainer').fadeOut(300);
+        setTimeout(function() {
+            $('#formContent').empty();
+            $('#selectionCards').slideDown(300);
+        }, 300);
+        currentFormType = null;
+    };
+});
+</script>
+{% endblock %}

uv.lock

@@ -1675,6 +1675,7 @@ dependencies = [
     { name = "redis" },
     { name = "reportlab" },
     { name = "rich" },
+    { name = "watchdog" },
     { name = "whitenoise" },
 ]
 
@@ -1712,6 +1713,7 @@ requires-dist = [
     { name = "reportlab", specifier = ">=4.4.7" },
     { name = "rich", specifier = ">=14.2.0" },
     { name = "ruff", marker = "extra == 'dev'", specifier = ">=0.1.0" },
+    { name = "watchdog", specifier = ">=6.0.0" },
     { name = "whitenoise", specifier = ">=6.6.0" },
 ]
 provides-extras = ["dev"]
@@ -2434,6 +2436,30 @@ wheels = [
     { url = "https://files.pythonhosted.org/packages/03/ff/7c0c86c43b3cbb927e0ccc0255cb4057ceba4799cd44ae95174ce8e8b5b2/vine-5.1.0-py3-none-any.whl", hash = "sha256:40fdf3c48b2cfe1c38a49e9ae2da6fda88e4794c810050a728bd7413811fb1dc", size = 9636, upload-time = "2023-11-05T08:46:51.205Z" },
 ]
 
+[[package]]
+name = "watchdog"
+version = "6.0.0"
+source = { registry = "https://pypi.org/simple" }
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