32 KiB
32 KiB
| 1 | channel | purpose | subject | content | example |
|---|---|---|---|---|---|
| 2 | Appointment confirmation | — | {patient_name} , {patient_name} {appointment_id} {appointment_date} {appointment_time} {department} {doctor_name} {location} - - - {hospital_phone} {hospital_email} | Ahmed Al Rashid , Ahmed Al Rashid APT-2026-001 Jul 8, 2026 Jul 8, 2026 Emergency Department Dr. Khalid Al Subaie Outpatient Clinics - - - +966 55 123 4567 patient@example.com | |
| 3 | Communication request notification | — | {reason} {patient_name} {source_user_name} {message} {request_id} | Quality concern Ahmed Al Rashid Ahmed Al Rashid Please review and respond at your earliest convenience. REQ-2026-0042 | |
| 4 | Explanation reminder | — | {staff.first_name} {staff.last_name} , #{complaint.id} {complaint.title} {complaint.description} {hours_remaining} ({due_date}) تذكير: طلب شرح - شكوى #{complaint.id} هذا تذكير بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية. موعد تقديم الشرح يتبقى {hours_remaining} ساعة (الموعد النهائي: {due_date}). يرجى تقديم الشرح قبل الموعد النهائي لتجنب التصعيد إلى مديرك المباشر. | Sara Al Otaibi , #CMP-202607-0007 Long wait time in OPD Patient waited over an hour beyond the scheduled appointment time. 24 (Jul 8, 2026) تذكير: طلب شرح - شكوى #CMP-202607-0007 هذا تذكير بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية. موعد تقديم الشرح يتبقى 24 ساعة (الموعد النهائي: Jul 8, 2026). يرجى تقديم الشرح قبل الموعد النهائي لتجنب التصعيد إلى مديرك المباشر. | |
| 5 | Explanation request | — | {staff_name} , {custom_message} #{complaint_id} {complaint_title} {patient_name} {department_name} {due_date} {description} | Dr. Sara Al Otaibi , Kindly provide a detailed explanation. #<value> Long wait time in OPD Ahmed Al Rashid Emergency Department Jul 8, 2026 Patient waited over an hour beyond the scheduled appointment time. | |
| 6 | Explanation second reminder | — | {staff.first_name} {staff.last_name} , #{complaint.id} {complaint.title} {complaint.description} {hours_remaining} ({due_date}) تذكير نهائي وعاجل: طلب شرح - شكوى #{complaint.id} هذا تذكيرك النهائي بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية. مهم: إذا لم تقدم شرحك قبل الموعد النهائي، سيتم تصعيد هذا الأمر إلى مديرك المباشر لاتخاذ الإجراء اللازم. يرجى تقديم الشرح فوراً لتجنب التصعيد. | Sara Al Otaibi , #CMP-202607-0007 Long wait time in OPD Patient waited over an hour beyond the scheduled appointment time. 24 (Jul 8, 2026) تذكير نهائي وعاجل: طلب شرح - شكوى #CMP-202607-0007 هذا تذكيرك النهائي بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية. مهم: إذا لم تقدم شرحك قبل الموعد النهائي، سيتم تصعيد هذا الأمر إلى مديرك المباشر لاتخاذ الإجراء اللازم. يرجى تقديم الشرح فوراً لتجنب التصعيد. | |
| 7 | Implementation status | Email Templates - Implementation Status | Email Templates - Implementation Status 🏥 Email Template System Al Hammadi Hospital - Unified Brand Identity 🎨 Brand Color Palette Primary Navy #005696 Accent Blue #007bbd Light Background #eef6fb Slate Gray #64748b 👥 Patient-Facing Templates Emails sent to patients Survey Invitation templates/emails/survey_invitation.html Usage: Sent after patient visits for feedback collection Appointment Confirmation templates/emails/appointment_confirmation.html Usage: Sent when appointments are booked Survey Results Notification templates/emails/survey_results_notification.html Usage: Department heads notified of survey results 👨⚕️ Staff/Admin Templates Internal communication emails Explanation Request INTEGRATED templates/emails/explanation_request.html Integration: apps/complaints/tasks.py Function: send_explanation_request_email() User Invitation INTEGRATED templates/accounts/onboarding/invitation_email.html Integration: apps/accounts/services.py Function: EmailService.send_invitation_email() Invitation Reminder INTEGRATED templates/accounts/onboarding/reminder_email.html Integration: apps/accounts/services.py Function: EmailService.send_reminder_email() Onboarding Completion INTEGRATED templates/accounts/onboarding/completion_email.html Integration: apps/accounts/services.py Function: EmailService.send_completion_notification() Password Reset INTEGRATED templates/accounts/email/password_reset_email.html Integration: Django Authentication System 🔌 Integration Points Complaints System apps/complaints/tasks.py send_explanation_request_email(explanation_id) Sends branded explanation request emails to staff when complaints are filed. Accounts Service apps/accounts/services.py EmailService.send_*_email() All onboarding emails (invitation, reminder, completion) use branded templates. Notifications Service apps/notifications/services.py NotificationService.send_email() Unified email service with HTML support and database logging. Base Template templates/emails/ All email templates extend the base template for consistent branding. Al Hammadi Hospital Email Template System Patient Experience Management Department Created on March 12, 2026 Documentation: templates/emails/README_EMAIL_TEMPLATES.md | Email Templates - Implementation Status 🏥 Email Template System Al Hammadi Hospital - Unified Brand Identity 🎨 Brand Color Palette Primary Navy #005696 Accent Blue #007bbd Light Background #eef6fb Slate Gray #64748b 👥 Patient-Facing Templates Emails sent to patients Survey Invitation templates/emails/survey_invitation.html Usage: Sent after patient visits for feedback collection Appointment Confirmation templates/emails/appointment_confirmation.html Usage: Sent when appointments are booked Survey Results Notification templates/emails/survey_results_notification.html Usage: Department heads notified of survey results 👨⚕️ Staff/Admin Templates Internal communication emails Explanation Request INTEGRATED templates/emails/explanation_request.html Integration: apps/complaints/tasks.py Function: send_explanation_request_email() User Invitation INTEGRATED templates/accounts/onboarding/invitation_email.html Integration: apps/accounts/services.py Function: EmailService.send_invitation_email() Invitation Reminder INTEGRATED templates/accounts/onboarding/reminder_email.html Integration: apps/accounts/services.py Function: EmailService.send_reminder_email() Onboarding Completion INTEGRATED templates/accounts/onboarding/completion_email.html Integration: apps/accounts/services.py Function: EmailService.send_completion_notification() Password Reset INTEGRATED templates/accounts/email/password_reset_email.html Integration: Django Authentication System 🔌 Integration Points Complaints System apps/complaints/tasks.py send_explanation_request_email(explanation_id) Sends branded explanation request emails to staff when complaints are filed. Accounts Service apps/accounts/services.py EmailService.send_*_email() All onboarding emails (invitation, reminder, completion) use branded templates. Notifications Service apps/notifications/services.py NotificationService.send_email() Unified email service with HTML support and database logging. Base Template templates/emails/ All email templates extend the base template for consistent branding. Al Hammadi Hospital Email Template System Patient Experience Management Department Created on March 12, 2026 Documentation: templates/emails/README_EMAIL_TEMPLATES.md | |
| 8 | Inquiry dept response escalation | — | {recipient_name} , {inquiry.reference_number} {inquiry.subject} {department_name} {sla_due_at} {hours_overdue} تصعيد - رد القسم متأخر - {inquiry.reference_number} موعد الاستحقاق: {sla_due_at} - ساعات التأخير: {hours_overdue} | Dr. Sara Al Otaibi , INQ-202607-0003 Long wait time in OPD Emergency Department Jul 8, 2026 6 تصعيد - رد القسم متأخر - INQ-202607-0003 موعد الاستحقاق: Jul 8, 2026 - ساعات التأخير: 6 | |
| 9 | Inquiry dept response reminder | — | {recipient_name} , {inquiry.reference_number} {inquiry.subject} {department_name} {sla_due_at} {hours_remaining} تذكير - مطلوب رد القسم - {inquiry.reference_number} موعد الاستحقاق: {sla_due_at} - الوقت المتبقي: {hours_remaining} ساعة | Dr. Sara Al Otaibi , INQ-202607-0003 Long wait time in OPD Emergency Department Jul 8, 2026 24 تذكير - مطلوب رد القسم - INQ-202607-0003 موعد الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة | |
| 10 | Inquiry explanation request | — | {staff_name}, #{inquiry_reference} {inquiry_subject} {inquiry_message} {request_message} {explanation_url} | Dr. Sara Al Otaibi, #CMP-202607-0007 Long wait time in OPD Please review and respond. Please review and respond. https://px360.app/explain/abc123 | |
| 11 | Invitation expired | — | {user.first_name} , | Ahmed , | |
| 12 | New appreciation notification | — | {recipient_name} , : APR-{reference} : {sender_name} : {hospital_name} : {department_name} : {category} : {message_en} : {message_ar} {notification_type} {current_time} | Dr. Sara Al Otaibi , : APR-CMP-202607-0007 : Ahmed Al Rashid : Al Hammadi Hospital : Emergency Department : Wait Time : Please review and respond. : Please review and respond. Complaint Update Jul 8, 2026 | |
| 13 | New complaint admin notification | — | {priority_badge} complaint: {complaint_title} {admin_name} >, : {reference_number} : {complaint_title} : {priority} : {severity} : {patient_name} : {hospital_name} : {department_name} : {description} {notification_type} {current_time} | high complaint: Long wait time in OPD Mohammed Al Harbi >, : CMP-202607-0007 : Long wait time in OPD : high : medium : Ahmed Al Rashid : Al Hammadi Hospital : Emergency Department : Patient waited over an hour beyond the scheduled appointment time. Complaint Update Jul 8, 2026 | |
| 14 | New inquiry notification | — | {recipient_name} , : {reference_number} : {subject} : {category} : {priority} : {contact_name} : {hospital_name} : {department_name} : {message} {notification_type} {current_time} | Dr. Sara Al Otaibi , : CMP-202607-0007 : Long wait time in OPD : Wait Time : high : Ahmed Al Rashid : Al Hammadi Hospital : Emergency Department : Please review and respond at your earliest convenience. Complaint Update Jul 8, 2026 | |
| 15 | New observation notification | — | {recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_status_display} {observation.assigned_department.name} | Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A in_progress Ahmed Al Rashid | |
| 16 | New suggestion notification | — | {recipient_name} , : SG-{reference} : {title} : {category} : {priority} : {contact_name} : {hospital_name} : {department_name} : {message} {notification_type} {current_time} | Dr. Sara Al Otaibi , : SG-CMP-202607-0007 : Long wait time in OPD : Wait Time : high : Ahmed Al Rashid : Al Hammadi Hospital : Emergency Department : Please review and respond at your earliest convenience. Complaint Update Jul 8, 2026 | |
| 17 | Observation assigned | — | {recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_severity_display} {observation.location_text} {observation.hospital.name} {observation.assigned_department.name} {observation.due_at} {observation.description} - - - تم تعيين ملاحظة لك - {observation.tracking_code} تم تعيين ملاحظة لكم للمراجعة واتخاذ الإجراء اللازم. يرجى الاطلاع على التفاصيل أدناه. | Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A high Outpatient Clinics Ahmed Al Rashid Ahmed Al Rashid Jul 11, 2026 Patient waited over an hour beyond the scheduled appointment time. - - - تم تعيين ملاحظة لك - OBS-202607-0012 تم تعيين ملاحظة لكم للمراجعة واتخاذ الإجراء اللازم. يرجى الاطلاع على التفاصيل أدناه. | |
| 18 | Observation dept response escalation | — | {recipient_name} , {observation.tracking_code} {observation.title} {department_name} {sla_due_at} {hours_overdue} تصعيد - رد القسم متأخر - {observation.tracking_code} موعد الاستحقاق: {sla_due_at} - ساعات التأخير: {hours_overdue} | Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Emergency Department Jul 8, 2026 6 تصعيد - رد القسم متأخر - OBS-202607-0012 موعد الاستحقاق: Jul 8, 2026 - ساعات التأخير: 6 | |
| 19 | Observation dept response reminder | — | {recipient_name} , {observation.tracking_code} {observation.title} {department_name} {sla_due_at} {hours_remaining} تذكير - مطلوب رد القسم - {observation.tracking_code} موعد الاستحقاق: {sla_due_at} - الوقت المتبقي: {hours_remaining} ساعة | Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Emergency Department Jul 8, 2026 24 تذكير - مطلوب رد القسم - OBS-202607-0012 موعد الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة | |
| 20 | Observation monthly followup | — | {recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_status_display} {observation.assigned_department.name} {observation.resolved_at} {observation.resolution_notes} - - - متابعة شهرية مطلوبة - {observation.tracking_code} ملاحظة سابقة الحل تحتاج إلى مراجعة المتابعة الشهرية. يرجى التحقق من استمرار فعالية الإجراءات التصحيحية. | Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A in_progress Ahmed Al Rashid Jul 8, 2026 Please review and respond. - - - متابعة شهرية مطلوبة - OBS-202607-0012 ملاحظة سابقة الحل تحتاج إلى مراجعة المتابعة الشهرية. يرجى التحقق من استمرار فعالية الإجراءات التصحيحية. | |
| 21 | Observation resolved | — | {recipient_name} , An observation assigned to you has been {status}. Please review the resolution details below. {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_status_display} {observation.assigned_department.name} {observation.resolved_at} {observation.resolution_notes} تم {status_display_ar} الملاحظة - {observation.tracking_code} تم تحديث حالة الملاحظة. يرجى مراجعة تفاصيل الحل. | Dr. Sara Al Otaibi , An observation assigned to you has been in_progress. Please review the resolution details below. OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A in_progress Ahmed Al Rashid Jul 8, 2026 Please review and respond. تم in_progress الملاحظة - OBS-202607-0012 تم تحديث حالة الملاحظة. يرجى مراجعة تفاصيل الحل. | |
| 22 | Observation sla reminder | — | {recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_severity_display} {observation.get_status_display} {observation.location_text} {due_date} {hours_remaining} - - - تذكير بموعد الاستحقاق - {observation.tracking_code} هام: هذه ملاحظة غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها في أقرب وقت ممكن. تاريخ الاستحقاق: {due_date} - الوقت المتبقي: {hours_remaining} ساعة | Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A high in_progress Outpatient Clinics Jul 8, 2026 24 - - - تذكير بموعد الاستحقاق - OBS-202607-0012 هام: هذه ملاحظة غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها في أقرب وقت ممكن. تاريخ الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة | |
| 23 | Observation sla second reminder | — | {recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_severity_display} {observation.get_status_display} {due_date} {hours_remaining} - - - - تذكير نهائي عاجل - {observation.tracking_code} هذا هو التذكير النهائي. الملاحظة على وشك تجاوز الموعد النهائي. يرجى اتخاذ الإجراء فوراً. تاريخ الاستحقاق: {due_date} - الوقت المتبقي: {hours_remaining} ساعة | Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A high in_progress Jul 8, 2026 24 - - - - تذكير نهائي عاجل - OBS-202607-0012 هذا هو التذكير النهائي. الملاحظة على وشك تجاوز الموعد النهائي. يرجى اتخاذ الإجراء فوراً. تاريخ الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة | |
| 24 | Public inquiry notification | — | {reference_number} {name} {subject} {message} | CMP-202607-0007 Ahmed Al Rashid Long wait time in OPD Please review and respond at your earliest convenience. | |
| 25 | Px digest weekly | — | PX360 {period_label} Digest PX360 WeeklyMonthly Digest - {period_label} PX360 WeeklyMonthly Digest {hospital_name} - {period_label} {period_label} {summary.summary_en} - {f} Risk Level: {summary.risk_level} {metrics.total_complaints} Complaints {metrics.sla_compliance}% SLA Compliance {metrics.nps_score} NPS Score {metrics.avg_survey_score} Avg Survey {metrics.total_actions} Actions {metrics.avg_resolution_hours}h Avg Resolution Department Risk Level Signals {dept.department_name} {dept.risk_score}% CriticalHighMediumLow {dept.active_signals}/5 {rec.category} ({rec.complaint_count} complaints) {rec.problem_summary_en} - {action} الملخص العربي {summary.summary_ar} - {f} This report was automatically generated by PX360 - Patient Experience Analytics Platform | PX360 July 2026 Digest PX360 WeeklyMonthly Digest - July 2026 PX360 WeeklyMonthly Digest Al Hammadi Hospital - July 2026 July 2026 5 complaints, 3 resolved this period. - <value> Risk Level: Medium 42 Complaints 92%% SLA Compliance 4/5 NPS Score 4/5 Avg Survey 12 Actions 28h Avg Resolution Department Risk Level Signals Emergency Department 4/5% CriticalHighMediumLow 3/5 Wait Time (12 complaints) OPD wait times exceeding target. - Follow-up call scheduled الملخص العربي ٥ شكاوى، ٣ تم حلها. - <value> This report was automatically generated by PX360 - Patient Experience Analytics Platform | |
| 26 | Simple email | — | {subject} {content_html} | Long wait time in OPD <value> | |
| 27 | Sla reminder | — | {recipient.get_full_name} , #{complaint.id} {complaint.title} {complaint.get_severity_display} {complaint.get_priority_display} {complaint.category.get_localized_name}N/A {complaint.department.get_localized_name}N/A {complaint.patient.get_full_name} (MRN: {complaint.patient.mrn})N/A {due_date} {hours_remaining} {complaint.get_status_display} - - - تذكير اتفاقية مستوى الخدمة - شكوى #{complaint.id} هام: هذا تذكير بشكوى غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها لأحد أعضاء الفريق المناسبين في أقرب وقت ممكن. معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق {due_date} - الوقت المتبقي: {hours_remaining} ساعة يرجى مراجعة هذه الشكوى واتخاذ الإجراء المناسب قبل الموعد النهائي لتجنب تجاوزها. | Ahmed Al Rashid , #CMP-202607-0007 Long wait time in OPD high high Ahmed Al RashidN/A Ahmed Al RashidN/A Ahmed Al Rashid (MRN: MRN123456)N/A Jul 8, 2026 24 in_progress - - - تذكير اتفاقية مستوى الخدمة - شكوى #CMP-202607-0007 هام: هذا تذكير بشكوى غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها لأحد أعضاء الفريق المناسبين في أقرب وقت ممكن. معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق Jul 8, 2026 - الوقت المتبقي: 24 ساعة يرجى مراجعة هذه الشكوى واتخاذ الإجراء المناسب قبل الموعد النهائي لتجنب تجاوزها. | |
| 28 | Sla second reminder | — | {recipient.get_full_name} , #{complaint.id} {complaint.title} {complaint.get_severity_display} {complaint.get_priority_display} {complaint.category.get_localized_name}N/A {complaint.department.get_localized_name}N/A {complaint.patient.get_full_name} (MRN: {complaint.patient.mrn})N/A {due_date} {hours_remaining} {complaint.get_status_display} - - - - - - عاجل - تذكير ثاني من اتفاقية مستوى الخدمة - شكوى #{complaint.id} تنبيه هام: هذا تذكير عاجل بشكوى غير معينة تتطلب اهتماماً فورياً. هذا التذكير النهائي قبل التصعيد التلقائي. معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق {due_date} - الوقت المتبقي: {hours_remaining} ساعة يرجى المراجعة واتخاذ إجراء فوري لتجنب التصعيد وعواقب تجاوز الموعد. | Ahmed Al Rashid , #CMP-202607-0007 Long wait time in OPD high high Ahmed Al RashidN/A Ahmed Al RashidN/A Ahmed Al Rashid (MRN: MRN123456)N/A Jul 8, 2026 24 in_progress - - - - - - عاجل - تذكير ثاني من اتفاقية مستوى الخدمة - شكوى #CMP-202607-0007 تنبيه هام: هذا تذكير عاجل بشكوى غير معينة تتطلب اهتماماً فورياً. هذا التذكير النهائي قبل التصعيد التلقائي. معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق Jul 8, 2026 - الوقت المتبقي: 24 ساعة يرجى المراجعة واتخاذ إجراء فوري لتجنب التصعيد وعواقب تجاوز الموعد. | |
| 29 | Survey invitation | — | {patient_name} >, Thank you for choosing Al Hammadi Hospital for your healthcare needs. We hope your recent visit on {visit} met your expectations. | Ahmed Al Rashid >, Thank you for choosing Al Hammadi Hospital for your healthcare needs. We hope your recent visit on <value> met your expectations. | |
| 30 | Survey results notification | — | {recipient_name} , The patient experience survey results for {dept} are now available for review. {overall_score} {total_responses} {response_rate} {strengths} {improvements} {survey_period} Please review the detailed results and prepare an action plan to address identified areas for improvement by {deadline}. {report_date} {survey_type} {access_level} | Dr. Sara Al Otaibi , The patient experience survey results for Emergency Department are now available for review. 4.2/5 156 78% <value> <value> July 2026 Please review the detailed results and prepare an action plan to address identified areas for improvement by Jul 15, 2026. Jul 8, 2026 <value> Medium | |
| 31 | Activation error | {% trans "Activation Failed" %} | {error_message} | Please review and respond. | |
| 32 | Bulk invite | {% trans "Send Bulk Invitations" %} | -- -- {role.name} -- -- {hospital.get_localized_name} 1 2 3 | -- -- Ahmed Al Rashid -- -- Ahmed Al Rashid 1 2 3 | |
| 33 | Category list | {% trans "Categories" %} | {cat.name_en} {cat.name_ar} {cat.code} {cat.checklist_items.count} {cat.description} * * | Ahmed Al Rashid Ahmed Al Rashid 378752 12 Patient waited over an hour beyond the scheduled appointment time. * * | |
| 34 | Checklist list | — | {item.get_localized_text} {item.code} {item.description_en} {item.category.get_localized_name} {item.content.get_localized_title} - {item.order} {item.created_at} * {cat.name_en} {content_item.title_en} * * * | Long wait time in OPD 378752 Please review and respond. Ahmed Al Rashid Long wait time in OPD - <value> Jul 8, 2026 * Ahmed Al Rashid Long wait time in OPD * * * | |
| 35 | Complete | {% trans "Congratulations!" %} | |||
| 36 | Completion email | — | {user.get_full_name} {user.email} {role_display} {user.department.name} {completed_at} - - - - | Ahmed Al Rashid patient@example.com <value> Ahmed Al Rashid Jul 8, 2026 - - - - | |
| 37 | Content list | {% trans "Onboarding Content" %} | {item.get_localized_title} {item.get_localized_description} {item.code} {item.category.get_localized_name} {item.created_at} * * {cat.name_en} * * | Long wait time in OPD Please review and respond. 378752 Ahmed Al Rashid Jul 8, 2026 * * Ahmed Al Rashid * * | |
| 38 | Dashboard | {% trans "Onboarding & Acknowledgements" %} | {stats.total_invited} {stats.completed} {stats.in_progress} {stats.not_started} {activity.get_full_name} • {activity.acknowledgement_completed_at} {role_data.role} {role_data.rate}% {role_data.completed} completed {role_data.pending} pending {user.first_name}{user.last_name} {user.get_full_name} {user.email} {user.groups.first.name} {user.days_remaining} - | <value> <value> <value> <value> Ahmed Al Rashid • Jul 8, 2026 <value> 78%% <value> completed <value> pending AhmedAhmed Al Rashid Ahmed Al Rashid patient@example.com Ahmed Al Rashid <value> - | |
| 39 | Invitation email | — | Hello {name} , - - - - | Hello Ahmed Al Rashid , - - - - | |
| 40 | Preview wizard | {% trans "Preview Onboarding Flow" %} | {role.name} {role.description} {content.get_localized_title} {content.get_localized_description} {item.get_localized_text} {selected_role.name} | Ahmed Al Rashid Patient waited over an hour beyond the scheduled appointment time. Long wait time in OPD Please review and respond. Long wait time in OPD Ahmed Al Rashid | |
| 41 | Progress detail | {{ account.get_full_name|default:account.email }} | {account.first_name} {account.get_full_name} {account.email} {account.email} {account.created_at} {progress.overall_percentage}% {progress.checklist_completed}/{progress.checklist_total} {progress.content_viewed}/{progress.content_total} {progress.current_step} 1 {progress.activation_completed_at} 2 {progress.checklist_completed_at} 3 {progress.content_completed_at} {item.name} {item.completed_at} | Ahmed Ahmed Al Rashid patient@example.com patient@example.com Jul 8, 2026 78%% <value>/<value> <value>/<value> <value> 1 Jul 8, 2026 2 Jul 8, 2026 3 Jul 8, 2026 Ahmed Al Rashid Jul 8, 2026 | |
| 42 | Provisional list | {% trans "Provisional Accounts" %} | {total_count} {completed_count} {in_progress_count} {account.first_name}{account.last_name} {account.get_full_name} {account.email} {account.groups.first.name} {account.created_at} {account.invitation_expires_at} - * * * {hospital.get_localized_name} {department.name} * {role.display_name} | 12 12 12 AhmedAhmed Al Rashid Ahmed Al Rashid patient@example.com Ahmed Al Rashid Jul 8, 2026 Jul 8, 2026 - * * * Ahmed Al Rashid Emergency Department * Ahmed Al Rashid | |
| 43 | Reminder email | — | Hello {name} , {days_remaining} . | Hello Ahmed Al Rashid , <value> . | |
| 44 | Step activation | {% trans "Create Your Account" %} | * * * * | * * * * | |
| 45 | Step checklist | {% trans "Acknowledgement Checklist" %} | {acknowledged_count} {total_count} {progress_percentage}% {category.get_localized_name} ({items}) {item.get_localized_text} {item.code} {item.get_localized_description} | 12 12 78%% Ahmed Al Rashid (<value>) Long wait time in OPD 378752 Please review and respond. | |
| 46 | Step content | {{ current_content.get_localized_title }} | {current_content.get_localized_title} {current_content.get_localized_description} {step} {content} {progress_percentage}% {forloop.counter} {forloop.counter} {current_content.get_localized_content} | Long wait time in OPD Please review and respond. <value> <value> 78%% 12 12 <value> | |
| 47 | Welcome | {% trans "Welcome to PX360!" %} | |||
| 48 | Password reset email | — | {user.email} , {protocol}://{domain} | patient@example.com , <value>://<value> | |
| 49 | sms | send_complaint_link | <dynamic: message> | <dynamic: message> | |
| 50 | sms | send_post_discharge_survey | Your experience survey is ready: {…} | Your experience survey is ready: <value> | |
| 51 | sms | notify_admins_new_complaint | <dynamic: sms_message> | <dynamic: sms_message> | |
| 52 | sms | notify_staff_new_item | <dynamic: sms_message> | <dynamic: sms_message> | |
| 53 | sms | send_complaint_creation_sms_task | <dynamic: sms_message> | <dynamic: sms_message> | |
| 54 | sms | send_complaint_status_change_task | <dynamic: sms_message> | <dynamic: sms_message> | |
| 55 | sms | send_department_notification_task | PX360: Complaint #{reference_number} sent to {department_name}. Review: {review_link} | PX360: Complaint #CMP-202607-0007 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007 | |
| 56 | sms | complaint_explanation_form | PX360: Your verification code is {code}. Enter this to submit your response for complaint #{complaint.reference_number}. | PX360: Your verification code is 378752. Enter this to submit your response for complaint #CMP-202607-0007. | |
| 57 | sms | champion_start_investigation | You have feedback to provide for complaint #{complaint.reference_number}. Please respond at: {respond_url} | You have feedback to provide for complaint #CMP-202607-0007. Please respond at: https://px360.app/r/CMP-202607-0007 | |
| 58 | sms | champion_review_answers | PX360: Your verification code is {code}. Enter this to submit your response for complaint #{complaint.reference_number}. | PX360: Your verification code is 378752. Enter this to submit your response for complaint #CMP-202607-0007. | |
| 59 | sms | inquiry_respond_with_token | PX360: Your inquiry {inquiry.reference_number} has been responded to. View: {track_url} | PX360: Your inquiry INQ-202607-0003 has been responded to. View: https://px360.app/t/INQ-202607-0003 | |
| 60 | sms | inquiry_respond | PX360: Your inquiry #{inquiry.reference_number} has been responded to. View details: {track_url} | PX360: Your inquiry #INQ-202607-0003 has been responded to. View details: https://px360.app/t/INQ-202607-0003 | |
| 61 | sms | inquiry_send_to | PX360: Inquiry #{inquiry.reference_number} sent to {department.name}. Review: {link} | PX360: Inquiry #INQ-202607-0003 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007 | |
| 62 | sms | inquiry_department_response | PX360: Your inquiry {inquiry.reference_number} has been responded to. View: {track_url} | PX360: Your inquiry INQ-202607-0003 has been responded to. View: https://px360.app/t/INQ-202607-0003 | |
| 63 | sms | involved_department_response | PX360: Your complaint {complaint.reference_number} has been responded to. View: {track_url} | PX360: Your complaint CMP-202607-0007 has been responded to. View: https://px360.app/t/INQ-202607-0003 | |
| 64 | sms | observation_send_to | PX360: Observation #{observation.reference_number} sent to {department.name}. Review: {link} | PX360: Observation #CMP-202607-0007 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007 | |
| 65 | sms | observation_department_response | PX360: Your observation {observation.tracking_code} has been responded to. View details: {track_url} | PX360: Your observation OBS-202607-0012 has been responded to. View details: https://px360.app/t/INQ-202607-0003 | |
| 66 | sms | observation_respond_with_token | PX360: Your observation {observation.tracking_code} has been responded to. View: {track_url} | PX360: Your observation OBS-202607-0012 has been responded to. View: https://px360.app/t/INQ-202607-0003 | |
| 67 | sms | SurveyDeliveryService.send_survey_sms | <dynamic: message> | <dynamic: message> | |
| 68 | sms | feedback_send_to | PX360: Feedback '{feedback.title or 'Untitled'}' logged for {department.name}. {link} | PX360: Feedback 'Long wait time in OPD' logged for Emergency Department. https://px360.app/r/CMP-202607-0007 | |
| 69 | sms | NotificationService.send_notification | <dynamic: sms_message> | <dynamic: sms_message> | |
| 70 | sms | NotificationService.send_survey_invitation | <dynamic: message> | <dynamic: message> | |
| 71 | sms | send_sms | <dynamic: message> | <dynamic: message> | |
| 72 | sms | _send_deferred_sms | <dynamic: message> | <dynamic: message> | |
| 73 | sms | NotificationServiceWithSettings._defer_sms_if_quiet_hours | <dynamic: message> | <dynamic: message> | |
| 74 | sms | NotificationServiceWithSettings.send_explanation_overdue | PX360 ESCALATION: Explanation overdue for Complaint #{complaint.id} by {staff_name} | PX360 ESCALATION: Explanation overdue for Complaint #CMP-202607-0007 by Dr. Sara Al Otaibi | |
| 75 | sms | test_notification | PX360 Test: Your SMS notifications are configured correctly. | PX360 Test: Your SMS notifications are configured correctly. | |
| 76 | sms | send_sms_direct | <dynamic: message> | <dynamic: message> | |
| 77 | sms | send_appreciation_notification | <dynamic: message_en> | <dynamic: message_en> | |
| 78 | sms | appreciation_send_to | PX360: Appreciation #{appreciation.reference_number} sent to {department.name}. {link} | PX360: Appreciation #CMP-202607-0007 sent to Emergency Department. https://px360.app/r/CMP-202607-0007 |