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HH/exports/communication_templates.csv
ismail 6baa34dec3 update and nug fixes
2026-07-11 19:24:28 +03:00

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channel,purpose,subject,content,example
email,Appointment confirmation,—,"{patient_name} ,
{patient_name}
{appointment_id}
{appointment_date}
{appointment_time}
{department}
{doctor_name}
{location}
-
-
-
{hospital_phone}
{hospital_email}","Ahmed Al Rashid ,
Ahmed Al Rashid
APT-2026-001
Jul 8, 2026
Jul 8, 2026
Emergency Department
Dr. Khalid Al Subaie
Outpatient Clinics
-
-
-
+966 55 123 4567
patient@example.com"
email,Communication request notification,—,"{reason}
{patient_name}
{source_user_name}
{message}
{request_id}","Quality concern
Ahmed Al Rashid
Ahmed Al Rashid
Please review and respond at your earliest convenience.
REQ-2026-0042"
email,Explanation reminder,—,"{staff.first_name} {staff.last_name} ,
#{complaint.id}
{complaint.title}
{complaint.description}
{hours_remaining} ({due_date})
تذكير: طلب شرح - شكوى #{complaint.id}
هذا تذكير بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية.
موعد تقديم الشرح يتبقى {hours_remaining} ساعة (الموعد النهائي: {due_date}).
يرجى تقديم الشرح قبل الموعد النهائي لتجنب التصعيد إلى مديرك المباشر.","Sara Al Otaibi ,
#CMP-202607-0007
Long wait time in OPD
Patient waited over an hour beyond the scheduled appointment time.
24 (Jul 8, 2026)
تذكير: طلب شرح - شكوى #CMP-202607-0007
هذا تذكير بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية.
موعد تقديم الشرح يتبقى 24 ساعة (الموعد النهائي: Jul 8, 2026).
يرجى تقديم الشرح قبل الموعد النهائي لتجنب التصعيد إلى مديرك المباشر."
email,Explanation request,—,"{staff_name} ,
{custom_message}
#{complaint_id}
{complaint_title}
{patient_name}
{department_name}
{due_date}
{description}","Dr. Sara Al Otaibi ,
Kindly provide a detailed explanation.
#<value>
Long wait time in OPD
Ahmed Al Rashid
Emergency Department
Jul 8, 2026
Patient waited over an hour beyond the scheduled appointment time."
email,Explanation second reminder,—,"{staff.first_name} {staff.last_name} ,
#{complaint.id}
{complaint.title}
{complaint.description}
{hours_remaining} ({due_date})
تذكير نهائي وعاجل: طلب شرح - شكوى #{complaint.id}
هذا تذكيرك النهائي بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية.
مهم: إذا لم تقدم شرحك قبل الموعد النهائي، سيتم تصعيد هذا الأمر إلى مديرك المباشر لاتخاذ الإجراء اللازم.
يرجى تقديم الشرح فوراً لتجنب التصعيد.","Sara Al Otaibi ,
#CMP-202607-0007
Long wait time in OPD
Patient waited over an hour beyond the scheduled appointment time.
24 (Jul 8, 2026)
تذكير نهائي وعاجل: طلب شرح - شكوى #CMP-202607-0007
هذا تذكيرك النهائي بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية.
مهم: إذا لم تقدم شرحك قبل الموعد النهائي، سيتم تصعيد هذا الأمر إلى مديرك المباشر لاتخاذ الإجراء اللازم.
يرجى تقديم الشرح فوراً لتجنب التصعيد."
email,Implementation status,Email Templates - Implementation Status,"Email Templates - Implementation Status
🏥 Email Template System
Al Hammadi Hospital - Unified Brand Identity
🎨 Brand Color Palette
Primary Navy
#005696
Accent Blue
#007bbd
Light Background
#eef6fb
Slate Gray
#64748b
👥 Patient-Facing Templates
Emails sent to patients
Survey Invitation
templates/emails/survey_invitation.html
Usage: Sent after patient visits for feedback collection
Appointment Confirmation
templates/emails/appointment_confirmation.html
Usage: Sent when appointments are booked
Survey Results Notification
templates/emails/survey_results_notification.html
Usage: Department heads notified of survey results
👨‍⚕️ Staff/Admin Templates
Internal communication emails
Explanation Request INTEGRATED
templates/emails/explanation_request.html
Integration: apps/complaints/tasks.py
Function: send_explanation_request_email()
User Invitation INTEGRATED
templates/accounts/onboarding/invitation_email.html
Integration: apps/accounts/services.py
Function: EmailService.send_invitation_email()
Invitation Reminder INTEGRATED
templates/accounts/onboarding/reminder_email.html
Integration: apps/accounts/services.py
Function: EmailService.send_reminder_email()
Onboarding Completion INTEGRATED
templates/accounts/onboarding/completion_email.html
Integration: apps/accounts/services.py
Function: EmailService.send_completion_notification()
Password Reset INTEGRATED
templates/accounts/email/password_reset_email.html
Integration: Django Authentication System
🔌 Integration Points
Complaints System
apps/complaints/tasks.py
send_explanation_request_email(explanation_id)
Sends branded explanation request emails to staff when complaints are filed.
Accounts Service
apps/accounts/services.py
EmailService.send_*_email()
All onboarding emails (invitation, reminder, completion) use branded templates.
Notifications Service
apps/notifications/services.py
NotificationService.send_email()
Unified email service with HTML support and database logging.
Base Template
templates/emails/
All email templates extend the base template for consistent branding.
Al Hammadi Hospital Email Template System
Patient Experience Management Department
Created on March 12, 2026
Documentation: templates/emails/README_EMAIL_TEMPLATES.md","Email Templates - Implementation Status
🏥 Email Template System
Al Hammadi Hospital - Unified Brand Identity
🎨 Brand Color Palette
Primary Navy
#005696
Accent Blue
#007bbd
Light Background
#eef6fb
Slate Gray
#64748b
👥 Patient-Facing Templates
Emails sent to patients
Survey Invitation
templates/emails/survey_invitation.html
Usage: Sent after patient visits for feedback collection
Appointment Confirmation
templates/emails/appointment_confirmation.html
Usage: Sent when appointments are booked
Survey Results Notification
templates/emails/survey_results_notification.html
Usage: Department heads notified of survey results
👨‍⚕️ Staff/Admin Templates
Internal communication emails
Explanation Request INTEGRATED
templates/emails/explanation_request.html
Integration: apps/complaints/tasks.py
Function: send_explanation_request_email()
User Invitation INTEGRATED
templates/accounts/onboarding/invitation_email.html
Integration: apps/accounts/services.py
Function: EmailService.send_invitation_email()
Invitation Reminder INTEGRATED
templates/accounts/onboarding/reminder_email.html
Integration: apps/accounts/services.py
Function: EmailService.send_reminder_email()
Onboarding Completion INTEGRATED
templates/accounts/onboarding/completion_email.html
Integration: apps/accounts/services.py
Function: EmailService.send_completion_notification()
Password Reset INTEGRATED
templates/accounts/email/password_reset_email.html
Integration: Django Authentication System
🔌 Integration Points
Complaints System
apps/complaints/tasks.py
send_explanation_request_email(explanation_id)
Sends branded explanation request emails to staff when complaints are filed.
Accounts Service
apps/accounts/services.py
EmailService.send_*_email()
All onboarding emails (invitation, reminder, completion) use branded templates.
Notifications Service
apps/notifications/services.py
NotificationService.send_email()
Unified email service with HTML support and database logging.
Base Template
templates/emails/
All email templates extend the base template for consistent branding.
Al Hammadi Hospital Email Template System
Patient Experience Management Department
Created on March 12, 2026
Documentation: templates/emails/README_EMAIL_TEMPLATES.md"
email,Inquiry dept response escalation,—,"{recipient_name} ,
{inquiry.reference_number}
{inquiry.subject}
{department_name}
{sla_due_at}
{hours_overdue}
تصعيد - رد القسم متأخر - {inquiry.reference_number}
موعد الاستحقاق: {sla_due_at} - ساعات التأخير: {hours_overdue}","Dr. Sara Al Otaibi ,
INQ-202607-0003
Long wait time in OPD
Emergency Department
Jul 8, 2026
6
تصعيد - رد القسم متأخر - INQ-202607-0003
موعد الاستحقاق: Jul 8, 2026 - ساعات التأخير: 6"
email,Inquiry dept response reminder,—,"{recipient_name} ,
{inquiry.reference_number}
{inquiry.subject}
{department_name}
{sla_due_at}
{hours_remaining}
تذكير - مطلوب رد القسم - {inquiry.reference_number}
موعد الاستحقاق: {sla_due_at} - الوقت المتبقي: {hours_remaining} ساعة","Dr. Sara Al Otaibi ,
INQ-202607-0003
Long wait time in OPD
Emergency Department
Jul 8, 2026
24
تذكير - مطلوب رد القسم - INQ-202607-0003
موعد الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة"
email,Inquiry explanation request,—,"{staff_name},
#{inquiry_reference}
{inquiry_subject}
{inquiry_message}
{request_message}
{explanation_url}","Dr. Sara Al Otaibi,
#CMP-202607-0007
Long wait time in OPD
Please review and respond.
Please review and respond.
https://px360.app/explain/abc123"
email,Invitation expired,—,"{user.first_name} ,","Ahmed ,"
email,New appreciation notification,—,"{recipient_name} ,
: APR-{reference}
: {sender_name}
: {hospital_name}
: {department_name}
: {category}
:
{message_en}
:
{message_ar}
{notification_type}
{current_time}","Dr. Sara Al Otaibi ,
: APR-CMP-202607-0007
: Ahmed Al Rashid
: Al Hammadi Hospital
: Emergency Department
: Wait Time
:
Please review and respond.
:
Please review and respond.
Complaint Update
Jul 8, 2026"
email,New complaint admin notification,—,"{priority_badge} complaint: {complaint_title}
{admin_name} >,
: {reference_number}
: {complaint_title}
: {priority}
: {severity}
: {patient_name}
: {hospital_name}
: {department_name}
:
{description}
{notification_type}
{current_time}","high complaint: Long wait time in OPD
Mohammed Al Harbi >,
: CMP-202607-0007
: Long wait time in OPD
: high
: medium
: Ahmed Al Rashid
: Al Hammadi Hospital
: Emergency Department
:
Patient waited over an hour beyond the scheduled appointment time.
Complaint Update
Jul 8, 2026"
email,New inquiry notification,—,"{recipient_name} ,
: {reference_number}
: {subject}
: {category}
: {priority}
: {contact_name}
: {hospital_name}
: {department_name}
:
{message}
{notification_type}
{current_time}","Dr. Sara Al Otaibi ,
: CMP-202607-0007
: Long wait time in OPD
: Wait Time
: high
: Ahmed Al Rashid
: Al Hammadi Hospital
: Emergency Department
:
Please review and respond at your earliest convenience.
Complaint Update
Jul 8, 2026"
email,New observation notification,—,"{recipient_name} ,
{observation.tracking_code}
{observation.title}
{observation.category.name_en}N/A
{observation.get_status_display}
{observation.assigned_department.name}","Dr. Sara Al Otaibi ,
OBS-202607-0012
Long wait time in OPD
Ahmed Al RashidN/A
in_progress
Ahmed Al Rashid"
email,New suggestion notification,—,"{recipient_name} ,
: SG-{reference}
: {title}
: {category}
: {priority}
: {contact_name}
: {hospital_name}
: {department_name}
:
{message}
{notification_type}
{current_time}","Dr. Sara Al Otaibi ,
: SG-CMP-202607-0007
: Long wait time in OPD
: Wait Time
: high
: Ahmed Al Rashid
: Al Hammadi Hospital
: Emergency Department
:
Please review and respond at your earliest convenience.
Complaint Update
Jul 8, 2026"
email,Observation assigned,—,"{recipient_name} ,
{observation.tracking_code}
{observation.title}
{observation.category.name_en}N/A
{observation.get_severity_display}
{observation.location_text}
{observation.hospital.name}
{observation.assigned_department.name}
{observation.due_at}
{observation.description}
-
-
-
تم تعيين ملاحظة لك - {observation.tracking_code}
تم تعيين ملاحظة لكم للمراجعة واتخاذ الإجراء اللازم. يرجى الاطلاع على التفاصيل أدناه.","Dr. Sara Al Otaibi ,
OBS-202607-0012
Long wait time in OPD
Ahmed Al RashidN/A
high
Outpatient Clinics
Ahmed Al Rashid
Ahmed Al Rashid
Jul 11, 2026
Patient waited over an hour beyond the scheduled appointment time.
-
-
-
تم تعيين ملاحظة لك - OBS-202607-0012
تم تعيين ملاحظة لكم للمراجعة واتخاذ الإجراء اللازم. يرجى الاطلاع على التفاصيل أدناه."
email,Observation dept response escalation,—,"{recipient_name} ,
{observation.tracking_code}
{observation.title}
{department_name}
{sla_due_at}
{hours_overdue}
تصعيد - رد القسم متأخر - {observation.tracking_code}
موعد الاستحقاق: {sla_due_at} - ساعات التأخير: {hours_overdue}","Dr. Sara Al Otaibi ,
OBS-202607-0012
Long wait time in OPD
Emergency Department
Jul 8, 2026
6
تصعيد - رد القسم متأخر - OBS-202607-0012
موعد الاستحقاق: Jul 8, 2026 - ساعات التأخير: 6"
email,Observation dept response reminder,—,"{recipient_name} ,
{observation.tracking_code}
{observation.title}
{department_name}
{sla_due_at}
{hours_remaining}
تذكير - مطلوب رد القسم - {observation.tracking_code}
موعد الاستحقاق: {sla_due_at} - الوقت المتبقي: {hours_remaining} ساعة","Dr. Sara Al Otaibi ,
OBS-202607-0012
Long wait time in OPD
Emergency Department
Jul 8, 2026
24
تذكير - مطلوب رد القسم - OBS-202607-0012
موعد الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة"
email,Observation monthly followup,—,"{recipient_name} ,
{observation.tracking_code}
{observation.title}
{observation.category.name_en}N/A
{observation.get_status_display}
{observation.assigned_department.name}
{observation.resolved_at}
{observation.resolution_notes}
-
-
-
متابعة شهرية مطلوبة - {observation.tracking_code}
ملاحظة سابقة الحل تحتاج إلى مراجعة المتابعة الشهرية. يرجى التحقق من استمرار فعالية الإجراءات التصحيحية.","Dr. Sara Al Otaibi ,
OBS-202607-0012
Long wait time in OPD
Ahmed Al RashidN/A
in_progress
Ahmed Al Rashid
Jul 8, 2026
Please review and respond.
-
-
-
متابعة شهرية مطلوبة - OBS-202607-0012
ملاحظة سابقة الحل تحتاج إلى مراجعة المتابعة الشهرية. يرجى التحقق من استمرار فعالية الإجراءات التصحيحية."
email,Observation resolved,—,"{recipient_name} ,
An observation assigned to you has been {status}. Please review the resolution details below.
{observation.tracking_code}
{observation.title}
{observation.category.name_en}N/A
{observation.get_status_display}
{observation.assigned_department.name}
{observation.resolved_at}
{observation.resolution_notes}
تم {status_display_ar} الملاحظة - {observation.tracking_code}
تم تحديث حالة الملاحظة. يرجى مراجعة تفاصيل الحل.","Dr. Sara Al Otaibi ,
An observation assigned to you has been in_progress. Please review the resolution details below.
OBS-202607-0012
Long wait time in OPD
Ahmed Al RashidN/A
in_progress
Ahmed Al Rashid
Jul 8, 2026
Please review and respond.
تم in_progress الملاحظة - OBS-202607-0012
تم تحديث حالة الملاحظة. يرجى مراجعة تفاصيل الحل."
email,Observation sla reminder,—,"{recipient_name} ,
{observation.tracking_code}
{observation.title}
{observation.category.name_en}N/A
{observation.get_severity_display}
{observation.get_status_display}
{observation.location_text}
{due_date}
{hours_remaining}
-
-
-
تذكير بموعد الاستحقاق - {observation.tracking_code}
هام: هذه ملاحظة غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها في أقرب وقت ممكن.
تاريخ الاستحقاق: {due_date} - الوقت المتبقي: {hours_remaining} ساعة","Dr. Sara Al Otaibi ,
OBS-202607-0012
Long wait time in OPD
Ahmed Al RashidN/A
high
in_progress
Outpatient Clinics
Jul 8, 2026
24
-
-
-
تذكير بموعد الاستحقاق - OBS-202607-0012
هام: هذه ملاحظة غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها في أقرب وقت ممكن.
تاريخ الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة"
email,Observation sla second reminder,—,"{recipient_name} ,
{observation.tracking_code}
{observation.title}
{observation.category.name_en}N/A
{observation.get_severity_display}
{observation.get_status_display}
{due_date}
{hours_remaining}
-
-
-
-
تذكير نهائي عاجل - {observation.tracking_code}
هذا هو التذكير النهائي. الملاحظة على وشك تجاوز الموعد النهائي. يرجى اتخاذ الإجراء فوراً.
تاريخ الاستحقاق: {due_date} - الوقت المتبقي: {hours_remaining} ساعة","Dr. Sara Al Otaibi ,
OBS-202607-0012
Long wait time in OPD
Ahmed Al RashidN/A
high
in_progress
Jul 8, 2026
24
-
-
-
-
تذكير نهائي عاجل - OBS-202607-0012
هذا هو التذكير النهائي. الملاحظة على وشك تجاوز الموعد النهائي. يرجى اتخاذ الإجراء فوراً.
تاريخ الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة"
email,Public inquiry notification,—,"{reference_number}
{name}
{subject}
{message}","CMP-202607-0007
Ahmed Al Rashid
Long wait time in OPD
Please review and respond at your earliest convenience."
email,Px digest weekly,—,"PX360 {period_label} Digest
PX360 WeeklyMonthly Digest - {period_label}
PX360 WeeklyMonthly Digest
{hospital_name} - {period_label}
{period_label}
{summary.summary_en}
- {f}
Risk Level: {summary.risk_level}
{metrics.total_complaints} Complaints
{metrics.sla_compliance}% SLA Compliance
{metrics.nps_score} NPS Score
{metrics.avg_survey_score} Avg Survey
{metrics.total_actions} Actions
{metrics.avg_resolution_hours}h Avg Resolution
Department
Risk
Level
Signals
{dept.department_name}
{dept.risk_score}%
CriticalHighMediumLow
{dept.active_signals}/5
{rec.category} ({rec.complaint_count} complaints)
{rec.problem_summary_en}
- {action}
الملخص العربي
{summary.summary_ar}
- {f}
This report was automatically generated by PX360 - Patient Experience Analytics Platform","PX360 July 2026 Digest
PX360 WeeklyMonthly Digest - July 2026
PX360 WeeklyMonthly Digest
Al Hammadi Hospital - July 2026
July 2026
5 complaints, 3 resolved this period.
- <value>
Risk Level: Medium
42 Complaints
92%% SLA Compliance
4/5 NPS Score
4/5 Avg Survey
12 Actions
28h Avg Resolution
Department
Risk
Level
Signals
Emergency Department
4/5%
CriticalHighMediumLow
3/5
Wait Time (12 complaints)
OPD wait times exceeding target.
- Follow-up call scheduled
الملخص العربي
٥ شكاوى، ٣ تم حلها.
- <value>
This report was automatically generated by PX360 - Patient Experience Analytics Platform"
email,Simple email,—,"{subject}
{content_html}","Long wait time in OPD
<value>"
email,Sla reminder,—,"{recipient.get_full_name} ,
#{complaint.id}
{complaint.title}
{complaint.get_severity_display}
{complaint.get_priority_display}
{complaint.category.get_localized_name}N/A
{complaint.department.get_localized_name}N/A
{complaint.patient.get_full_name} (MRN: {complaint.patient.mrn})N/A
{due_date}
{hours_remaining}
{complaint.get_status_display}
-
-
-
تذكير اتفاقية مستوى الخدمة - شكوى #{complaint.id}
هام: هذا تذكير بشكوى غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها لأحد أعضاء الفريق المناسبين في أقرب وقت ممكن.
معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق {due_date} - الوقت المتبقي: {hours_remaining} ساعة
يرجى مراجعة هذه الشكوى واتخاذ الإجراء المناسب قبل الموعد النهائي لتجنب تجاوزها.","Ahmed Al Rashid ,
#CMP-202607-0007
Long wait time in OPD
high
high
Ahmed Al RashidN/A
Ahmed Al RashidN/A
Ahmed Al Rashid (MRN: MRN123456)N/A
Jul 8, 2026
24
in_progress
-
-
-
تذكير اتفاقية مستوى الخدمة - شكوى #CMP-202607-0007
هام: هذا تذكير بشكوى غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها لأحد أعضاء الفريق المناسبين في أقرب وقت ممكن.
معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق Jul 8, 2026 - الوقت المتبقي: 24 ساعة
يرجى مراجعة هذه الشكوى واتخاذ الإجراء المناسب قبل الموعد النهائي لتجنب تجاوزها."
email,Sla second reminder,—,"{recipient.get_full_name} ,
#{complaint.id}
{complaint.title}
{complaint.get_severity_display}
{complaint.get_priority_display}
{complaint.category.get_localized_name}N/A
{complaint.department.get_localized_name}N/A
{complaint.patient.get_full_name} (MRN: {complaint.patient.mrn})N/A
{due_date}
{hours_remaining}
{complaint.get_status_display}
-
-
-
-
-
-
عاجل - تذكير ثاني من اتفاقية مستوى الخدمة - شكوى #{complaint.id}
تنبيه هام: هذا تذكير عاجل بشكوى غير معينة تتطلب اهتماماً فورياً. هذا التذكير النهائي قبل التصعيد التلقائي.
معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق {due_date} - الوقت المتبقي: {hours_remaining} ساعة
يرجى المراجعة واتخاذ إجراء فوري لتجنب التصعيد وعواقب تجاوز الموعد.","Ahmed Al Rashid ,
#CMP-202607-0007
Long wait time in OPD
high
high
Ahmed Al RashidN/A
Ahmed Al RashidN/A
Ahmed Al Rashid (MRN: MRN123456)N/A
Jul 8, 2026
24
in_progress
-
-
-
-
-
-
عاجل - تذكير ثاني من اتفاقية مستوى الخدمة - شكوى #CMP-202607-0007
تنبيه هام: هذا تذكير عاجل بشكوى غير معينة تتطلب اهتماماً فورياً. هذا التذكير النهائي قبل التصعيد التلقائي.
معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق Jul 8, 2026 - الوقت المتبقي: 24 ساعة
يرجى المراجعة واتخاذ إجراء فوري لتجنب التصعيد وعواقب تجاوز الموعد."
email,Survey invitation,—,"{patient_name} >,
Thank you for choosing Al Hammadi Hospital for your healthcare needs. We hope your recent visit on {visit} met your expectations.","Ahmed Al Rashid >,
Thank you for choosing Al Hammadi Hospital for your healthcare needs. We hope your recent visit on <value> met your expectations."
email,Survey results notification,—,"{recipient_name} ,
The patient experience survey results for {dept} are now available for review.
{overall_score}
{total_responses}
{response_rate}
{strengths}
{improvements}
{survey_period}
Please review the detailed results and prepare an action plan to address identified areas for improvement by {deadline}.
{report_date}
{survey_type}
{access_level}","Dr. Sara Al Otaibi ,
The patient experience survey results for Emergency Department are now available for review.
4.2/5
156
78%
<value>
<value>
July 2026
Please review the detailed results and prepare an action plan to address identified areas for improvement by Jul 15, 2026.
Jul 8, 2026
<value>
Medium"
email,Activation error,"{% trans ""Activation Failed"" %}",{error_message},Please review and respond.
email,Bulk invite,"{% trans ""Send Bulk Invitations"" %}","-- --
{role.name}
-- --
{hospital.get_localized_name}
1
2
3","-- --
Ahmed Al Rashid
-- --
Ahmed Al Rashid
1
2
3"
email,Category list,"{% trans ""Categories"" %}","{cat.name_en}
{cat.name_ar}
{cat.code}
{cat.checklist_items.count}
{cat.description}
*
*","Ahmed Al Rashid
Ahmed Al Rashid
378752
12
Patient waited over an hour beyond the scheduled appointment time.
*
*"
email,Checklist list,—,"{item.get_localized_text}
{item.code}
{item.description_en}
{item.category.get_localized_name}
{item.content.get_localized_title}
-
{item.order}
{item.created_at}
*
{cat.name_en}
{content_item.title_en}
*
*
*","Long wait time in OPD
378752
Please review and respond.
Ahmed Al Rashid
Long wait time in OPD
-
<value>
Jul 8, 2026
*
Ahmed Al Rashid
Long wait time in OPD
*
*
*"
email,Complete,"{% trans ""Congratulations!"" %}",,
email,Completion email,—,"{user.get_full_name}
{user.email}
{role_display}
{user.department.name}
{completed_at}
-
-
-
-","Ahmed Al Rashid
patient@example.com
<value>
Ahmed Al Rashid
Jul 8, 2026
-
-
-
-"
email,Content list,"{% trans ""Onboarding Content"" %}","{item.get_localized_title}
{item.get_localized_description}
{item.code}
{item.category.get_localized_name}
{item.created_at}
*
*
{cat.name_en}
*
*","Long wait time in OPD
Please review and respond.
378752
Ahmed Al Rashid
Jul 8, 2026
*
*
Ahmed Al Rashid
*
*"
email,Dashboard,"{% trans ""Onboarding & Acknowledgements"" %}","{stats.total_invited}
{stats.completed}
{stats.in_progress}
{stats.not_started}
{activity.get_full_name}
• {activity.acknowledgement_completed_at}
{role_data.role}
{role_data.rate}%
{role_data.completed} completed
{role_data.pending} pending
{user.first_name}{user.last_name}
{user.get_full_name}
{user.email}
{user.groups.first.name}
{user.days_remaining}
-","<value>
<value>
<value>
<value>
Ahmed Al Rashid
• Jul 8, 2026
<value>
78%%
<value> completed
<value> pending
AhmedAhmed Al Rashid
Ahmed Al Rashid
patient@example.com
Ahmed Al Rashid
<value>
-"
email,Invitation email,—,"Hello {name} ,
-
-
-
-","Hello Ahmed Al Rashid ,
-
-
-
-"
email,Preview wizard,"{% trans ""Preview Onboarding Flow"" %}","{role.name}
{role.description}
{content.get_localized_title}
{content.get_localized_description}
{item.get_localized_text}
{selected_role.name}","Ahmed Al Rashid
Patient waited over an hour beyond the scheduled appointment time.
Long wait time in OPD
Please review and respond.
Long wait time in OPD
Ahmed Al Rashid"
email,Progress detail,{{ account.get_full_name|default:account.email }},"{account.first_name}
{account.get_full_name}
{account.email}
{account.email}
{account.created_at}
{progress.overall_percentage}%
{progress.checklist_completed}/{progress.checklist_total}
{progress.content_viewed}/{progress.content_total}
{progress.current_step}
1
{progress.activation_completed_at}
2
{progress.checklist_completed_at}
3
{progress.content_completed_at}
{item.name}
{item.completed_at}","Ahmed
Ahmed Al Rashid
patient@example.com
patient@example.com
Jul 8, 2026
78%%
<value>/<value>
<value>/<value>
<value>
1
Jul 8, 2026
2
Jul 8, 2026
3
Jul 8, 2026
Ahmed Al Rashid
Jul 8, 2026"
email,Provisional list,"{% trans ""Provisional Accounts"" %}","{total_count}
{completed_count}
{in_progress_count}
{account.first_name}{account.last_name}
{account.get_full_name}
{account.email}
{account.groups.first.name}
{account.created_at}
{account.invitation_expires_at}
-
*
*
*
{hospital.get_localized_name}
{department.name}
*
{role.display_name}","12
12
12
AhmedAhmed Al Rashid
Ahmed Al Rashid
patient@example.com
Ahmed Al Rashid
Jul 8, 2026
Jul 8, 2026
-
*
*
*
Ahmed Al Rashid
Emergency Department
*
Ahmed Al Rashid"
email,Reminder email,—,"Hello {name} ,
{days_remaining} .","Hello Ahmed Al Rashid ,
<value> ."
email,Step activation,"{% trans ""Create Your Account"" %}","*
*
*
*","*
*
*
*"
email,Step checklist,"{% trans ""Acknowledgement Checklist"" %}","{acknowledged_count} {total_count}
{progress_percentage}%
{category.get_localized_name}
({items})
{item.get_localized_text}
{item.code}
{item.get_localized_description}","12 12
78%%
Ahmed Al Rashid
(<value>)
Long wait time in OPD
378752
Please review and respond."
email,Step content,{{ current_content.get_localized_title }},"{current_content.get_localized_title}
{current_content.get_localized_description}
{step} {content}
{progress_percentage}%
{forloop.counter}
{forloop.counter}
{current_content.get_localized_content}","Long wait time in OPD
Please review and respond.
<value> <value>
78%%
12
12
<value>"
email,Welcome,"{% trans ""Welcome to PX360!"" %}",,
email,Password reset email,—,"{user.email} ,
{protocol}://{domain}","patient@example.com ,
<value>://<value>"
sms,send_complaint_link,,<dynamic: message>,<dynamic: message>
sms,send_post_discharge_survey,,Your experience survey is ready: {…},Your experience survey is ready: <value>
sms,notify_admins_new_complaint,,<dynamic: sms_message>,<dynamic: sms_message>
sms,notify_staff_new_item,,<dynamic: sms_message>,<dynamic: sms_message>
sms,send_complaint_creation_sms_task,,<dynamic: sms_message>,<dynamic: sms_message>
sms,send_complaint_status_change_task,,<dynamic: sms_message>,<dynamic: sms_message>
sms,send_department_notification_task,,PX360: Complaint #{reference_number} sent to {department_name}. Review: {review_link},PX360: Complaint #CMP-202607-0007 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007
sms,complaint_explanation_form,,PX360: Your verification code is {code}. Enter this to submit your response for complaint #{complaint.reference_number}.,PX360: Your verification code is 378752. Enter this to submit your response for complaint #CMP-202607-0007.
sms,champion_start_investigation,,You have feedback to provide for complaint #{complaint.reference_number}. Please respond at: {respond_url},You have feedback to provide for complaint #CMP-202607-0007. Please respond at: https://px360.app/r/CMP-202607-0007
sms,champion_review_answers,,PX360: Your verification code is {code}. Enter this to submit your response for complaint #{complaint.reference_number}.,PX360: Your verification code is 378752. Enter this to submit your response for complaint #CMP-202607-0007.
sms,inquiry_respond_with_token,,PX360: Your inquiry {inquiry.reference_number} has been responded to. View: {track_url},PX360: Your inquiry INQ-202607-0003 has been responded to. View: https://px360.app/t/INQ-202607-0003
sms,inquiry_respond,,PX360: Your inquiry #{inquiry.reference_number} has been responded to. View details: {track_url},PX360: Your inquiry #INQ-202607-0003 has been responded to. View details: https://px360.app/t/INQ-202607-0003
sms,inquiry_send_to,,PX360: Inquiry #{inquiry.reference_number} sent to {department.name}. Review: {link},PX360: Inquiry #INQ-202607-0003 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007
sms,inquiry_department_response,,PX360: Your inquiry {inquiry.reference_number} has been responded to. View: {track_url},PX360: Your inquiry INQ-202607-0003 has been responded to. View: https://px360.app/t/INQ-202607-0003
sms,involved_department_response,,PX360: Your complaint {complaint.reference_number} has been responded to. View: {track_url},PX360: Your complaint CMP-202607-0007 has been responded to. View: https://px360.app/t/INQ-202607-0003
sms,observation_send_to,,PX360: Observation #{observation.reference_number} sent to {department.name}. Review: {link},PX360: Observation #CMP-202607-0007 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007
sms,observation_department_response,,PX360: Your observation {observation.tracking_code} has been responded to. View details: {track_url},PX360: Your observation OBS-202607-0012 has been responded to. View details: https://px360.app/t/INQ-202607-0003
sms,observation_respond_with_token,,PX360: Your observation {observation.tracking_code} has been responded to. View: {track_url},PX360: Your observation OBS-202607-0012 has been responded to. View: https://px360.app/t/INQ-202607-0003
sms,SurveyDeliveryService.send_survey_sms,,<dynamic: message>,<dynamic: message>
sms,feedback_send_to,,PX360: Feedback '{feedback.title or 'Untitled'}' logged for {department.name}. {link},PX360: Feedback 'Long wait time in OPD' logged for Emergency Department. https://px360.app/r/CMP-202607-0007
sms,NotificationService.send_notification,,<dynamic: sms_message>,<dynamic: sms_message>
sms,NotificationService.send_survey_invitation,,<dynamic: message>,<dynamic: message>
sms,send_sms,,<dynamic: message>,<dynamic: message>
sms,_send_deferred_sms,,<dynamic: message>,<dynamic: message>
sms,NotificationServiceWithSettings._defer_sms_if_quiet_hours,,<dynamic: message>,<dynamic: message>
sms,NotificationServiceWithSettings.send_explanation_overdue,,PX360 ESCALATION: Explanation overdue for Complaint #{complaint.id} by {staff_name},PX360 ESCALATION: Explanation overdue for Complaint #CMP-202607-0007 by Dr. Sara Al Otaibi
sms,test_notification,,PX360 Test: Your SMS notifications are configured correctly.,PX360 Test: Your SMS notifications are configured correctly.
sms,send_sms_direct,,<dynamic: message>,<dynamic: message>
sms,send_appreciation_notification,,<dynamic: message_en>,<dynamic: message_en>
sms,appreciation_send_to,,PX360: Appreciation #{appreciation.reference_number} sent to {department.name}. {link},PX360: Appreciation #CMP-202607-0007 sent to Emergency Department. https://px360.app/r/CMP-202607-0007
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