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HH/.opencode/plans/fix-department-detail-complaints.md
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feat: unified reference numbers + feedback modules QA audit 
Reference numbers (unified scheme PREFIX-YYYYMM-HOSP-NNNN, e.g. CMP-202606-HHN-0001):
- new ReferenceSequence model + generate_reference() helper (apps/core)
- Complaint/Inquiry/Observation/Appreciation/Suggestion emit unified refs via save()
- prefix-based auto-routing in public track API (CMP/INQ/OBS trackable; APR/SGT internal-only)
- removed legacy CMP-/INQ- generators in ui_views, integrations, px_sources
- migrations: core.0003_referencesequence, appreciation.0006, feedback.0008, observations.0012
- unit tests (format, sanitization, monthly reset, 40-thread concurrency)

QA audit:
- isolated E2E hospital sandbox mirroring HH-N + 10 role users (create_e2e_isolated_env)
- feedback-modules-audit.spec.ts + audit helper (headed, run-to-completion)
- reports/feedback-modules-qa-report.md

Also bundles accumulated in-progress work across complaints, observations,
organizations, templates, and other modules.
2026-06-14 14:29:23 +03:00

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Fix: Department Detail Shows No Complaints + Template Field References

Root Cause

All 2163 complaints have sent_to_department=False. The department detail view queries filter by sent_to_department=True, so zero complaints/observations/inquiries appear. The import scripts (import_all_complaints.py, import_historical_complaints.py) explicitly set sent_to_department=False, overwriting the backfill migration from May 16.

Changes

1. NEW FILE: apps/complaints/management/commands/backfill_sent_to_department.py

Create management command that sets sent_to_department=True on:

  • Complaint.objects.filter(department__isnull=False, sent_to_department=False).update(sent_to_department=True, sent_to_department_at=F('created_at'))
  • Observation.objects.filter(assigned_department__isnull=False, sent_to_department=False).update(sent_to_department=True, sent_to_department_at=F('created_at'))
  • Inquiry.objects.filter(department__isnull=False, sent_to_department=False).update(sent_to_department=True, sent_to_department_at=F('created_at'))
  • ComplaintInvolvedDepartment.objects.filter(sent=False, complaint__department__isnull=False).update(sent=True)

2. EDIT: apps/complaints/management/commands/import_all_complaints.py

  • Change sent_to_department=False → sent_to_department=True

3. EDIT: apps/complaints/management/commands/import_historical_complaints.py

  • Change sent_to_department=False → sent_to_department=True

4. EDIT: templates/organizations/orgsection_list.html

  • Remove point_of_contact column (Section model no longer has this field)

5. EDIT: templates/organizations/orgsection_form.html

  • Remove point_of_contact form field (lines 136-140)

6. EDIT: templates/complaints/government_ticket_form.html

  • Line 295: change sec.name → sec.name_en || sec.name (API returns name_en, not name)

7. EDIT: templates/px_sources/source_user_create_complaint.html

  • Line 303: change sec.name → sec.name_en || sec.name

8. RUN: python manage.py backfill_sent_to_department

  • Expected: 2163 complaints, 3 observations, 2 inquiries updated

9. VERIFY: python manage.py check + tests

What was ALREADY fixed in previous session

  • department_detail.html: sub_subsections → subsections, removed floor/poc columns, added champion/supervisor/deputy columns
  • orgsection_detail.html: removed point_of_contact from header
  • ui_views.py:2173: added supervisor/deputy_supervisor to select_related