7142 lines
208 KiB
JSON
7142 lines
208 KiB
JSON
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{
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{
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{
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{
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{
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{
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"correlation": 0.974
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{
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{
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{
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{
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},
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{
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"message": "Below average performance (0.0/5.0). Review worst performing questions for improvement opportunities."
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{
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},
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{
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},
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{
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"question": "Did the staff attended your needs in an understandable language?",
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},
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{
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},
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{
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},
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{
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},
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{
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},
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{
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|
"message": "High negative survey rate (100.0%). Immediate action required to address patient concerns."
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},
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{
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"category": "Distribution",
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"severity": "medium",
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|
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},
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{
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"category": "Follow-up",
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|
"severity": "medium",
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}
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]
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},
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{
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"template_id": "6f318127-d295-434e-8b2a-e52a2457c855",
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},
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},
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}
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},
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},
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{
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},
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{
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},
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{
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},
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{
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{
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{
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},
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{
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|
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|
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},
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{
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}
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},
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{
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}
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},
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|
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|
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|
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}
|
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],
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{
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{
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|
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"avg_score": 0.0
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},
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"whatsapp": {
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"response_count": 0,
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|
"avg_score": 0.0
|
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},
|
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|
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|
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}
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},
|
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|
|
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|
|
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|
|
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|
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}
|
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],
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},
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{
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|
"avg_score": 4.0,
|
|
"std_deviation": 0.0,
|
|
"skewness": 0.0,
|
|
"kurtosis": 0.0,
|
|
"correlation_with_overall": 0.0,
|
|
"score_distribution": {
|
|
"score_1": 0,
|
|
"score_2": 0,
|
|
"score_3": 0,
|
|
"score_4": 2,
|
|
"score_5": 0,
|
|
"score_1_percent": 0.0,
|
|
"score_2_percent": 0.0,
|
|
"score_3_percent": 0.0,
|
|
"score_4_percent": 100.0,
|
|
"score_5_percent": 0.0
|
|
},
|
|
"channel_performance": {
|
|
"sms": {
|
|
"response_count": 0,
|
|
"avg_score": 0.0
|
|
},
|
|
"whatsapp": {
|
|
"response_count": 0,
|
|
"avg_score": 0.0
|
|
},
|
|
"email": {
|
|
"response_count": 0,
|
|
"avg_score": 0.0
|
|
}
|
|
},
|
|
"monthly_trends": [
|
|
{
|
|
"month": "2026-01",
|
|
"month_name": "January 2026",
|
|
"count": 2,
|
|
"avg_score": 4.0
|
|
}
|
|
],
|
|
"has_text_responses": false
|
|
}
|
|
],
|
|
"rankings": {
|
|
"top_5_by_score": [
|
|
{
|
|
"question": "How would you rate the quality of nursing care?",
|
|
"order": 2,
|
|
"avg_score": 4.0
|
|
},
|
|
{
|
|
"question": "How would you rate the hospital facilities?",
|
|
"order": 5,
|
|
"avg_score": 4.0
|
|
},
|
|
{
|
|
"question": "What aspects of your experience were satisfactory? (Select all that apply)",
|
|
"order": 4,
|
|
"avg_score": 0.0
|
|
}
|
|
],
|
|
"bottom_5_by_score": [
|
|
{
|
|
"question": "How would you rate the quality of nursing care?",
|
|
"order": 2,
|
|
"avg_score": 4.0
|
|
},
|
|
{
|
|
"question": "How would you rate the hospital facilities?",
|
|
"order": 5,
|
|
"avg_score": 4.0
|
|
},
|
|
{
|
|
"question": "What aspects of your experience were satisfactory? (Select all that apply)",
|
|
"order": 4,
|
|
"avg_score": 0.0
|
|
}
|
|
],
|
|
"top_5_by_correlation": [
|
|
{
|
|
"question": "How would you rate the quality of nursing care?",
|
|
"order": 2,
|
|
"correlation": 0.0
|
|
},
|
|
{
|
|
"question": "What aspects of your experience were satisfactory? (Select all that apply)",
|
|
"order": 4,
|
|
"correlation": 0.0
|
|
},
|
|
{
|
|
"question": "How would you rate the hospital facilities?",
|
|
"order": 5,
|
|
"correlation": 0.0
|
|
}
|
|
],
|
|
"most_skipped_5": [
|
|
{
|
|
"question": "Please share any additional comments about your stay",
|
|
"order": 1,
|
|
"response_rate": 50
|
|
},
|
|
{
|
|
"question": "How would you rate the quality of nursing care?",
|
|
"order": 2,
|
|
"response_rate": 100.0
|
|
},
|
|
{
|
|
"question": "Which department did you visit?",
|
|
"order": 3,
|
|
"response_rate": 100
|
|
},
|
|
{
|
|
"question": "What aspects of your experience were satisfactory? (Select all that apply)",
|
|
"order": 4,
|
|
"response_rate": 100.0
|
|
},
|
|
{
|
|
"question": "How would you rate the hospital facilities?",
|
|
"order": 5,
|
|
"response_rate": 100.0
|
|
}
|
|
]
|
|
},
|
|
"insights": [
|
|
{
|
|
"category": "Engagement",
|
|
"severity": "high",
|
|
"message": "Low completion rate (40.0%). Consider improving survey timing and delivery channels."
|
|
},
|
|
{
|
|
"category": "Quality",
|
|
"severity": "positive",
|
|
"message": "Low negative survey rate (0.0%). Excellent patient satisfaction."
|
|
},
|
|
{
|
|
"category": "Questions",
|
|
"severity": "low",
|
|
"message": "Question 1: \"Please share any additional comments about your stay\" has a low response rate (50%). Consider making it optional or improving clarity."
|
|
}
|
|
]
|
|
}
|
|
],
|
|
"summary": {
|
|
"total_templates": 12,
|
|
"total_surveys_sent": 3949,
|
|
"total_surveys_completed": 3325,
|
|
"overall_completion_rate": 84.2,
|
|
"overall_avg_score": 4.68,
|
|
"total_negative_surveys": 163,
|
|
"overall_negative_rate": 4.9,
|
|
"best_performing_template": {
|
|
"name": "OPD Patient Experience Survey",
|
|
"avg_score": 4.75
|
|
},
|
|
"worst_performing_template": {
|
|
"name": "Outpatient Satisfaction Survey",
|
|
"avg_score": 0.0
|
|
}
|
|
}
|
|
} |