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Excellent patient satisfaction." }, { "category": "Questions", "severity": "low", "message": "Question 1: \"Please share any additional comments about your stay\" has a low response rate (50%). Consider making it optional or improving clarity." } ] } ], "summary": { "total_templates": 12, "total_surveys_sent": 3949, "total_surveys_completed": 3325, "overall_completion_rate": 84.2, "overall_avg_score": 4.68, "total_negative_surveys": 163, "overall_negative_rate": 4.9, "best_performing_template": { "name": "OPD Patient Experience Survey", "avg_score": 4.75 }, "worst_performing_template": { "name": "Outpatient Satisfaction Survey", "avg_score": 0.0 } } }