HH/SURVEY_SATISFACTION_OPTIONS_UPDATE_COMPLETE.md

Survey Satisfaction Options Update - Complete

Overview

Updated all satisfaction surveys (Inpatient, Outpatient, and Appointment) to ensure they have the required satisfaction options with bilingual labels.

Required Satisfaction Options

All surveys now include these 5 satisfaction levels:

1. Very Unsatisfied (غير راضٍ جداً)
2. Poor (ضعيف)
3. Neutral (محايد)
4. Good (جيد)
5. Very Satisfied (راضٍ جداً)

Question Type Clarification

Important: These are NOT checkbox questions. They are radio button (single-select) questions.

• Type: multiple_choice (renders as radio buttons for single selection)
• Reason: Satisfaction scales require patients to select ONE satisfaction level, not multiple options
• Format: Each option has both English and Arabic labels for bilingual support

Survey Status

✅ Appointment Satisfaction Survey

• Questions: 10
• Status: All questions have satisfaction options
• Type: All are multiple_choice with 5 satisfaction levels

✅ Inpatient Post-Discharge Survey

• Questions: 7
• Status:
  • Questions 1-5: Updated from text to multiple_choice with satisfaction options
  • Question 6: rating type (NPS-style recommendation question)
  • Question 7: text type (open-ended comments/suggestions)
• Changes Made: Converted 5 text questions to multiple_choice questions

✅ Inpatient Satisfaction Survey

• Questions: 12
• Status: All questions have satisfaction options
• Type: All are multiple_choice with 5 satisfaction levels

✅ Outpatient Satisfaction Survey

• Questions: 8
• Status: All questions have satisfaction options
• Type: All are multiple_choice with 5 satisfaction levels

Summary Statistics

• Total Surveys Updated: 4
• Total Questions with Satisfaction Options: 35
• Questions Converted from Text to Multiple Choice: 5 (Inpatient Post-Discharge Survey)
• Questions Left as Other Types: 2 (1 rating, 1 text - appropriate for their purpose)

Scripts Created

1. check_satisfaction_options.py: Script to verify satisfaction options across all surveys
2. update_inpatient_post_discharge_survey.py: Script to convert text questions to multiple_choice with satisfaction options

Verification

Run the verification script to confirm all surveys have the required options:

python manage.py shell < check_satisfaction_options.py

Database Changes

• Model Updated: SurveyQuestion model
• Fields Modified:
  • question_type: Changed from 'text' to 'multiple_choice'
  • choices_json: Added satisfaction options array with bilingual labels
• No Schema Changes: Only data modifications, no database migrations required

Technical Details

Each satisfaction option is stored as:

{
  "value": "1",
  "label": "Very Unsatisfied",
  "label_ar": "غير راضٍ جداً"
}

The value field allows for easy scoring and analysis of survey responses.

Date Completed

2026-02-07

Notes

• All satisfaction questions are now consistent across all survey types
• Bilingual support ensures both English and Arabic patients can respond
• The satisfaction scale follows standard patient experience survey methodology
• Questions that require different input types (rating scales, open-ended text) were appropriately left unchanged