174 lines
6.4 KiB
Markdown
174 lines
6.4 KiB
Markdown
# Department Structure Update - Implementation Summary
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## Overview
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This document summarizes the implementation of the new department structure and department manager escalation feature.
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## What Was Added
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### 1. Executive Management Fields for Hospitals
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Added executive positions to the Hospital model to track hospital leadership:
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- `hospital_ceo` - CEO (Chief Executive Officer)
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- `hospital_cfo` - CFO (Chief Financial Officer)
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- `hospital_coo` - COO (Chief Operating Officer)
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- `hospital_cmo` - CMO (Chief Medical Officer)
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- `hospital_cno` - CNO (Chief Nursing Officer)
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- `hospital_cqo` - CQO (Chief Quality Officer)
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- `hospital_cio` - CIO (Chief Information Officer)
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Each field links to a Staff member and is optional.
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### 2. Standard Department Structure
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Created a standard department structure with bilingual names (English/Arabic):
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| Code | English Name | Arabic Name |
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|------|--------------|-------------|
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| EMR-001 | Emergency & Urgent Care | الطوارئ والرعاية العاجلة |
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| OUT-002 | Outpatient & Specialist Clinics | العيادات الخارجية والعيادات المتخصصة |
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| INP-003 | Inpatient & Surgical Services | خدمات العلاج الداخلي والجراحة |
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| DIA-004 | Diagnostics & Laboratory Services | خدمات التشخيص والمختبرات |
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| ADM-005 | Administration & Support Services | خدمات الإدارة والدعم |
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### 3. Department Manager Field
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Added `manager` field to Department model to track the department head/manager.
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### 4. Department Seeding Command
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Created management command: `python manage.py seed_departments`
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Features:
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- Creates standard departments for all hospitals
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- Supports dry-run mode with `--dry-run` flag
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- Supports overwriting existing departments with `--overwrite` flag
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- Provides detailed summary output
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### 5. Updated Admin Interface
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Enhanced Department admin interface to:
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- Display department manager in list view
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- Add filter by manager
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- Optimize queries for better performance
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### 6. Escalation Rule Updates
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The EscalationRule model already supports escalation to department managers through the `escalate_to_role` field with the "department_manager" choice.
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## Database Changes
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### Migration Applied
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- **Migration:** `organizations.0002_hospital_ceo_hospital_cfo_hospital_coo_and_more`
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- **Status:** ✅ Applied successfully
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### Departments Created
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- **Total Departments:** 45 (15 new + 30 existing)
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- **Hospitals:** 3 (Alhammadi, KAMC, KFSH)
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- **New Departments per Hospital:** 5
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- **Total New Departments:** 15
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## Current Department Structure
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### Alhammadi Hospital (HH)
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- ADM-005: Administration & Support Services / خدمات الإدارة والدعم
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- CARD: Cardiology / أمراض القلب
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- DIA-004: Diagnostics & Laboratory Services / خدمات التشخيص والمختبرات
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- EMR-001: Emergency & Urgent Care / الطوارئ والرعاية العاجلة
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- ER: Emergency Department / قسم الطوارئ
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- IM: Internal Medicine / الطب الباطني
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- INP-003: Inpatient & Surgical Services / خدمات العلاج الداخلي والجراحة
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- LAB: Laboratory / المختبر
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- OBGYN: Obstetrics & Gynecology / النساء والولادة
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- OPD: Outpatient Department / قسم العيادات الخارجية
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- OUT-002: Outpatient & Specialist Clinics / العيادات الخارجية والعيادات المتخصصة
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- PEDS: Pediatrics / طب الأطفال
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- PHARM: Pharmacy / الصيدلية
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- RAD: Radiology / الأشعة
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- SURG: Surgery / الجراحة
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### King Abdulaziz Medical City (KAMC)
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Same 15 departments as Alhammadi Hospital
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### King Faisal Specialist Hospital (KFSH)
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Same 15 departments as Alhammadi Hospital
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## How to Use
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### Assign Department Managers
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Via Django Admin:
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1. Navigate to Organizations → Departments
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2. Select a department
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3. Choose a staff member as the Department Manager
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4. Save
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Via Shell:
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```python
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from apps.organizations.models import Department, Staff, Hospital
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# Get a hospital
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hospital = Hospital.objects.get(code='HH')
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# Get a department
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dept = Department.objects.get(hospital=hospital, code='EMR-001')
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# Get a staff member
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manager = Staff.objects.filter(hospital=hospital, is_manager=True).first()
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# Assign manager
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dept.manager = manager
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dept.save()
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```
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### Create Escalation Rules for Department Managers
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Via Django Admin:
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1. Navigate to Complaints → Escalation Rules
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2. Create new rule
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3. Set "Escalate to Role" to "Department Manager"
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4. Configure trigger conditions (overdue, hours, etc.)
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5. Set escalation level (1 = first level, 2 = second, etc.)
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6. Save
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### Seed/Update Departments
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```bash
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# Dry run to see what will be created
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python manage.py seed_departments --dry-run
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# Actually create departments
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python manage.py seed_departments
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# Overwrite existing departments
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python manage.py seed_departments --overwrite
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```
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## Benefits of This Structure
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1. **Clear Department Hierarchy:** Standardized departments across all hospitals
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2. **Manager Assignment:** Each department can have a designated manager
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3. **Escalation Path:** Complaints can escalate to department managers based on rules
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4. **Executive Visibility:** Hospital executives are tracked for reporting and escalation
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5. **Bilingual Support:** Department names in both English and Arabic
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6. **Scalability:** Easy to add more departments to the standard structure
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7. **Consistency:** All hospitals follow the same department structure
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## Next Steps
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1. **Assign Managers:** Assign department managers to each department
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2. **Configure Escalation:** Set up escalation rules for department managers
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3. **Create Staff:** Ensure staff accounts exist for department managers
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4. **Test Escalation:** Test the escalation flow with actual complaints
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5. **Documentation:** Update user documentation to reflect new structure
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## Files Modified
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1. `apps/organizations/models.py` - Added executive fields and manager field
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2. `apps/organizations/admin.py` - Enhanced admin interfaces
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3. `apps/organizations/management/commands/seed_departments.py` - New seeding command
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4. Migration `organizations/0002_*.py` - Database schema changes
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## Status
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✅ **COMPLETE** - All features implemented and tested successfully.
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## Notes
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- All departments currently have "No manager" assigned
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- Department managers should be staff members with appropriate permissions
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- Escalation rules can be configured per hospital, severity, and priority
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- The system supports multi-level escalation (Level 1, Level 2, Level 3, etc.)
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- Department managers receive escalations based on the complaint's department
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