52 lines
2.3 KiB
Plaintext
52 lines
2.3 KiB
Plaintext
{% load i18n %}{% if is_high_priority %}🚨 URGENT{% else %}📋 NEW{% endif %} - Complaint #{{ complaint.reference_number }}
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Dear {{ admin_name|default:"Admin" }},
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A new complaint has been submitted and requires your attention.
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================================================================================
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COMPLAINT DETAILS
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================================================================================
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Reference: {{ complaint.reference_number }}
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Title: {{ complaint.title }}
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Priority: {{ priority_display }}
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Severity: {{ severity_display }}
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Status: {{ status_display }}
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================================================================================
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PATIENT INFORMATION
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Name: {{ patient_name|default:"N/A" }}
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MRN: {{ patient_mrn|default:"N/A" }}
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Phone: {{ contact_phone|default:"N/A" }}
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Email: {{ contact_email|default:"N/A" }}
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================================================================================
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HOSPITAL/LOCATION
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================================================================================
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Hospital: {{ hospital_name|default:"N/A" }}
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Department: {{ department_name|default:"N/A" }}
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Source: {{ source_name|default:"N/A" }}
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================================================================================
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DESCRIPTION
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{{ description|truncatechars:500 }}
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ACTION REQUIRED
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Please review and activate this complaint at your earliest convenience.
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View Complaint: {{ complaint_url }}
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================================================================================
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NOTIFICATION DETAILS
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================================================================================
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Time: {{ notification_time }}
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Type: {% if is_working_hours %}Working Hours (All Admins - Email Only){% else %}After Hours (On-Call - Email + SMS){% endif %}
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---
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This is an automated notification from the PX 360 system.
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Please do not reply to this email.
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