{% load i18n %}{% if is_high_priority %}🚨 URGENT{% else %}📋 NEW{% endif %} - Complaint #{{ complaint.reference_number }} Dear {{ admin_name|default:"Admin" }}, A new complaint has been submitted and requires your attention. ================================================================================ COMPLAINT DETAILS ================================================================================ Reference: {{ complaint.reference_number }} Title: {{ complaint.title }} Priority: {{ priority_display }} Severity: {{ severity_display }} Status: {{ status_display }} ================================================================================ PATIENT INFORMATION ================================================================================ Name: {{ patient_name|default:"N/A" }} MRN: {{ patient_mrn|default:"N/A" }} Phone: {{ contact_phone|default:"N/A" }} Email: {{ contact_email|default:"N/A" }} ================================================================================ HOSPITAL/LOCATION ================================================================================ Hospital: {{ hospital_name|default:"N/A" }} Department: {{ department_name|default:"N/A" }} Source: {{ source_name|default:"N/A" }} ================================================================================ DESCRIPTION ================================================================================ {{ description|truncatechars:500 }} ================================================================================ ACTION REQUIRED ================================================================================ Please review and activate this complaint at your earliest convenience. View Complaint: {{ complaint_url }} ================================================================================ NOTIFICATION DETAILS ================================================================================ Time: {{ notification_time }} Type: {% if is_working_hours %}Working Hours (All Admins - Email Only){% else %}After Hours (On-Call - Email + SMS){% endif %} --- This is an automated notification from the PX 360 system. Please do not reply to this email.