501 lines
21 KiB
HTML
501 lines
21 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% block title %}{{ title }} - {% translate "SLA Configurations" %} - PX360{% endblock %}
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{% block extra_css %}
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<style>
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.page-header-gradient {
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background: linear-gradient(135deg, #005696 0%, #0069a8 50%, #007bbd 100%);
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color: white;
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padding: 1.5rem 2rem;
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border-radius: 1rem;
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margin-bottom: 1.5rem;
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box-shadow: 0 10px 15px -3px rgba(0, 86, 150, 0.2);
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}
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.form-section {
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background: #fff;
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border: 2px solid #e2e8f0;
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border-radius: 1rem;
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padding: 1.5rem;
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margin-bottom: 1.5rem;
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transition: all 0.3s ease;
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}
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.form-section:hover {
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border-color: #005696;
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box-shadow: 0 4px 12px rgba(0, 86, 150, 0.1);
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}
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.form-label {
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display: block;
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font-size: 0.875rem;
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font-weight: 600;
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color: #1e293b;
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margin-bottom: 0.5rem;
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}
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.form-control, .form-select {
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width: 100%;
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padding: 0.75rem 1rem;
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border: 2px solid #e2e8f0;
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border-radius: 0.75rem;
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font-size: 0.875rem;
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transition: all 0.2s ease;
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}
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.form-control:focus, .form-select:focus {
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outline: none;
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border-color: #005696;
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box-shadow: 0 0 0 3px rgba(0, 86, 150, 0.1);
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}
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.btn-primary {
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display: inline-flex;
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align-items: center;
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gap: 0.5rem;
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padding: 0.75rem 1.5rem;
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background: #005696;
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color: white;
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border-radius: 0.75rem;
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font-weight: 600;
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transition: all 0.2s ease;
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border: none;
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cursor: pointer;
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}
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.btn-primary:hover {
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background: #007bbd;
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}
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.btn-secondary {
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display: inline-flex;
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align-items: center;
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gap: 0.5rem;
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padding: 0.75rem 1.5rem;
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background: white;
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color: #64748b;
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border: 2px solid #e2e8f0;
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border-radius: 0.75rem;
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font-weight: 600;
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transition: all 0.2s ease;
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}
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.btn-secondary:hover {
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background: #f1f5f9;
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border-color: #005696;
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}
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.form-text {
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font-size: 0.75rem;
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color: #64748b;
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margin-top: 0.25rem;
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}
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.form-check {
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display: flex;
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align-items: center;
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gap: 0.75rem;
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}
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.form-check-input {
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width: 2.5rem;
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height: 1.25rem;
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appearance: none;
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background: #e2e8f0;
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border-radius: 9999px;
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position: relative;
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cursor: pointer;
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transition: all 0.2s ease;
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}
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.form-check-input:checked {
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background: #005696;
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}
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.form-check-input::after {
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content: '';
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position: absolute;
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top: 2px;
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left: 2px;
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width: 1rem;
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height: 1rem;
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background: white;
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border-radius: 50%;
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transition: all 0.2s ease;
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}
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.form-check-input:checked::after {
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left: calc(100% - 1.125rem);
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}
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.invalid-feedback {
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color: #dc2626;
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font-size: 0.75rem;
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margin-top: 0.25rem;
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}
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.timing-section {
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background: #f8fafc;
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border-radius: 0.75rem;
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padding: 1rem;
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margin-bottom: 1rem;
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}
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.timing-section h4 {
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color: #1e293b;
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font-weight: 600;
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margin-bottom: 0.75rem;
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display: flex;
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align-items: center;
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gap: 0.5rem;
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}
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.timing-section h4 i {
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color: #005696;
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}
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</style>
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{% endblock %}
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{% block content %}
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<!-- Header -->
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<div class="page-header-gradient">
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<div class="flex items-center justify-between">
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<div>
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<h1 class="text-2xl font-bold flex items-center gap-3">
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<i data-lucide="clock" class="w-7 h-7"></i>
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{{ title }}
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</h1>
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<p class="text-white/80 mt-1">
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{% if sla_config %}
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{% translate "Edit SLA configuration" %}
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{% else %}
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{% translate "Create new SLA configuration" %}
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{% endif %}
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</p>
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</div>
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<a href="{% url 'complaints:sla_config_list' %}" class="btn-secondary">
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<i data-lucide="arrow-left" class="w-4 h-4"></i>
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{% translate "Back to List" %}
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</a>
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</div>
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</div>
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<div class="grid grid-cols-1 lg:grid-cols-3 gap-6">
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<div class="lg:col-span-2">
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<div class="form-section">
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<form method="post" class="space-y-6">
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{% csrf_token %}
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<!-- Hospital (hidden for non-admins, visible for admins) -->
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{% if not form.hospital.is_hidden %}
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<div>
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<label for="id_hospital" class="form-label">
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{% translate "Hospital" %} <span class="text-red-500">*</span>
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</label>
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<select name="hospital" id="id_hospital" class="form-select" required>
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<option value="">{% translate "Select Hospital" %}</option>
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{% for hospital in hospitals %}
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<option value="{{ hospital.id }}"
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{% if form.hospital.value == hospital.id|stringformat:"s" %}selected{% endif %}>
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{{ hospital.name }}
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</option>
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{% endfor %}
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</select>
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{% if form.hospital.errors %}
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<div class="invalid-feedback">
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{{ form.hospital.errors.0 }}
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</div>
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{% endif %}
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</div>
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{% else %}
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{{ form.hospital }}
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{% endif %}
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<!-- Source -->
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<div>
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<label for="id_source" class="form-label">
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{% translate "Complaint Source" %}
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</label>
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<select name="source" id="id_source" class="form-select">
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<option value="">{% translate "Any Source" %}</option>
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{% for source in sources %}
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<option value="{{ source.id }}"
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{% if form.source.value == source.id|stringformat:"s" %}selected{% endif %}>
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{{ source.name_en }}
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</option>
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{% endfor %}
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</select>
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<div class="form-text">
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{% translate "Select a specific source for source-based SLA, or leave blank for severity/priority-based SLA" %}
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</div>
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{% if form.source.errors %}
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<div class="invalid-feedback">
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{{ form.source.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div class="grid grid-cols-1 md:grid-cols-2 gap-6">
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<div>
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<label for="id_severity" class="form-label">
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{% translate "Severity" %}
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</label>
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<select name="severity" id="id_severity" class="form-select">
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<option value="">{% translate "Any Severity" %}</option>
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{% for value, label in form.severity.field.choices %}
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<option value="{{ value }}"
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{% if form.severity.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.severity.errors %}
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<div class="invalid-feedback">
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{{ form.severity.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div>
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<label for="id_priority" class="form-label">
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{% translate "Priority" %}
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</label>
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<select name="priority" id="id_priority" class="form-select">
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<option value="">{% translate "Any Priority" %}</option>
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{% for value, label in form.priority.field.choices %}
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<option value="{{ value }}"
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{% if form.priority.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.priority.errors %}
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<div class="invalid-feedback">
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{{ form.priority.errors.0 }}
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</div>
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{% endif %}
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</div>
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</div>
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<div>
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<label for="id_sla_hours" class="form-label">
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{% translate "SLA Deadline (Hours)" %} <span class="text-red-500">*</span>
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</label>
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<input type="number"
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name="sla_hours"
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id="id_sla_hours"
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class="form-control"
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value="{{ form.sla_hours.value|default:'' }}"
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min="1"
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step="0.5"
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required
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placeholder="{% translate 'e.g., 24' %}">
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{% if form.sla_hours.errors %}
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<div class="invalid-feedback">
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{{ form.sla_hours.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Total hours from complaint creation until SLA deadline" %}
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</div>
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{% endif %}
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</div>
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<!-- Reminder Timing Section -->
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<div class="timing-section">
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<h4>
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<i data-lucide="bell" class="w-5 h-5"></i>
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{% translate "Reminder Timing (Source-Based)" %}
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</h4>
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<p class="text-sm text-slate-600 mb-4">
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{% translate "Configure when reminders are sent after complaint creation. Set to 0 to use legacy timing (hours before deadline)." %}
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</p>
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<div class="grid grid-cols-1 md:grid-cols-2 gap-6">
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<div>
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<label for="id_first_reminder_hours_after" class="form-label">
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{% translate "First Reminder (Hours After Creation)" %}
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</label>
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<input type="number"
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name="first_reminder_hours_after"
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id="id_first_reminder_hours_after"
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class="form-control"
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value="{{ form.first_reminder_hours_after.value|default:'' }}"
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min="0"
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step="0.5"
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placeholder="{% translate 'e.g., 12' %}">
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{% if form.first_reminder_hours_after.errors %}
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<div class="invalid-feedback">
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{{ form.first_reminder_hours_after.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Send first reminder X hours after complaint creation (0 = use legacy timing)" %}
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</div>
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{% endif %}
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</div>
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<div>
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<label for="id_second_reminder_hours_after" class="form-label">
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{% translate "Second Reminder (Hours After Creation)" %}
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</label>
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<input type="number"
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name="second_reminder_hours_after"
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id="id_second_reminder_hours_after"
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class="form-control"
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value="{{ form.second_reminder_hours_after.value|default:'' }}"
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min="0"
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step="0.5"
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placeholder="{% translate 'e.g., 18' %}">
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{% if form.second_reminder_hours_after.errors %}
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<div class="invalid-feedback">
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{{ form.second_reminder_hours_after.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Send second reminder X hours after complaint creation (0 = use legacy timing)" %}
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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<!-- Legacy Timing Section -->
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<div class="timing-section bg-gray-50">
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<h4>
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<i data-lucide="history" class="w-5 h-5"></i>
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{% translate "Legacy Reminder Timing (Before Deadline)" %}
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</h4>
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<p class="text-sm text-slate-500 mb-4">
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{% translate "These settings are used when the new source-based timing is set to 0. Kept for backward compatibility." %}
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</p>
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<div class="grid grid-cols-1 md:grid-cols-3 gap-4">
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<div>
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<label for="id_reminder_hours_before" class="form-label">
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{% translate "First Reminder (Hours Before)" %}
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</label>
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<input type="number"
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name="reminder_hours_before"
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id="id_reminder_hours_before"
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class="form-control"
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value="{{ form.reminder_hours_before.value|default:'24' }}"
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min="0"
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step="0.5"
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placeholder="{% translate 'e.g., 24' %}">
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{% if form.reminder_hours_before.errors %}
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<div class="invalid-feedback">
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{{ form.reminder_hours_before.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div>
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<div class="form-check mb-2">
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<input type="checkbox"
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name="second_reminder_enabled"
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id="id_second_reminder_enabled"
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class="form-check-input"
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{% if form.second_reminder_enabled.value %}checked{% endif %}>
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<label class="form-label mb-0" for="id_second_reminder_enabled">
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{% translate "Enable Second Reminder" %}
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</label>
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</div>
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<label for="id_second_reminder_hours_before" class="form-label">
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{% translate "Second Reminder (Hours Before)" %}
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</label>
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<input type="number"
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name="second_reminder_hours_before"
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id="id_second_reminder_hours_before"
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class="form-control"
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value="{{ form.second_reminder_hours_before.value|default:'6' }}"
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min="0"
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step="0.5"
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placeholder="{% translate 'e.g., 6' %}">
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</div>
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</div>
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</div>
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<div class="flex items-center justify-between p-4 bg-[#f8fafc] rounded-lg">
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<div>
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<label class="form-label mb-0">{% translate "Active" %}</label>
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<div class="form-text">
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{% translate "Only active configurations will be applied to complaints" %}
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</div>
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</div>
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<div class="form-check">
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<input type="checkbox"
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name="is_active"
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id="id_is_active"
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class="form-check-input"
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{% if form.is_active.value == 'on' or form.is_active.value or not form.is_active.value %}checked{% endif %}>
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</div>
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</div>
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<div class="flex items-center gap-3 pt-4 border-t border-[#e2e8f0]">
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<button type="submit" class="btn-primary">
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<i data-lucide="save" class="w-4 h-4"></i>
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{{ action }}
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</button>
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<a href="{% url 'complaints:sla_config_list' %}" class="btn-secondary">
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<i data-lucide="x" class="w-4 h-4"></i>
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{% translate "Cancel" %}
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</a>
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</div>
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</form>
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</div>
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</div>
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<div class="lg:col-span-1">
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<div class="form-section bg-[#f8fafc]">
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<h5 class="font-bold text-[#1e293b] flex items-center gap-2 mb-3">
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<i data-lucide="info" class="w-5 h-5 text-[#005696]"></i>
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{% translate "Help" %}
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</h5>
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<h6 class="text-sm font-semibold text-[#64748b] mb-3">
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{% translate "Understanding SLA Configuration" %}
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</h6>
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<p class="text-sm text-[#64748b] mb-4">
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{% translate "SLA configurations define deadlines for complaints based on source, severity, and priority." %}
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</p>
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<h6 class="text-sm font-semibold text-[#64748b] mb-3">
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{% translate "Source-Based vs Severity/Priority-Based" %}
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</h6>
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<ul class="space-y-2 mb-4 text-sm text-[#64748b]">
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<li class="flex items-start gap-2">
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<i data-lucide="radio" class="w-4 h-4 text-blue-500 mt-1"></i>
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<span><strong>{% translate "Source-Based:" %}</strong> {% translate "Use when different complaint sources (MOH, CCHI, Internal) need different SLAs" %}</span>
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</li>
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<li class="flex items-start gap-2">
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<i data-lucide="sliders" class="w-4 h-4 text-green-500 mt-1"></i>
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<span><strong>{% translate "Severity/Priority-Based:" %}</strong> {% translate "Use for general SLA based on complaint characteristics" %}</span>
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</li>
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</ul>
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<h6 class="text-sm font-semibold text-[#64748b] mb-3">
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{% translate "Reminder Timing" %}
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</h6>
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<ul class="space-y-2 mb-4 text-sm text-[#64748b]">
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<li class="flex items-start gap-2">
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<i data-lucide "clock" class="w-4 h-4 text-amber-500 mt-1"></i>
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<span><strong>{% translate "Source-Based Timing:" %}</strong> {% translate "Set reminder hours after creation (e.g., remind 12h after creation for 24h SLA)" %}</span>
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</li>
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<li class="flex items-start gap-2">
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<i data-lucide="history" class="w-4 h-4 text-slate-400 mt-1"></i>
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<span><strong>{% translate "Legacy Timing:" %}</strong> {% translate "Set reminder hours before deadline (e.g., remind 6h before deadline)" %}</span>
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</li>
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</ul>
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<h6 class="text-sm font-semibold text-[#64748b] mb-3">
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{% translate "Best Practices" %}
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</h6>
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<ul class="space-y-2">
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<li class="flex items-center gap-2 text-sm text-[#64748b]">
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<i data-lucide="lightbulb" class="w-4 h-4 text-amber-500"></i>
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{% translate "Set first reminder at ~50% of SLA time" %}
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</li>
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<li class="flex items-center gap-2 text-sm text-[#64748b]">
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<i data-lucide="lightbulb" class="w-4 h-4 text-amber-500"></i>
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{% translate "Set second reminder at ~75% of SLA time or or 6h before deadline" %}
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</li>
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<li class="flex items-center gap-2 text-sm text-[#64748b]">
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<i data-lucide="lightbulb" class="w-4 h-4 text-amber-500"></i>
|
|
{% translate "Ensure at least one admin/coordinator exists per hospital" %}
|
|
</li>
|
|
</ul>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<script>
|
|
document.addEventListener('DOMContentLoaded', function() {
|
|
lucide.createIcons();
|
|
});
|
|
</script>
|
|
{% endblock %}
|