582 lines
27 KiB
HTML
582 lines
27 KiB
HTML
{% extends base_layout %}
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{% load i18n %}
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{% load static %}
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{% block title %}Inquiry #{{ inquiry.id|slice:":8" }} - PX360{% endblock %}
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{% block extra_css %}
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<style>
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.inquiry-header {
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background: linear-gradient(135deg, #17a2b8 0%, #138496 100%);
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color: white;
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padding: 30px;
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border-radius: 12px;
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margin-bottom: 30px;
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}
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.due-date-badge {
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background: rgba(255,255,255,0.2);
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padding: 15px;
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border-radius: 8px;
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text-align: center;
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}
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.due-date-badge.overdue {
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background: #d32f2f;
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}
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.status-badge {
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padding: 6px 16px;
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border-radius: 20px;
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font-size: 0.9rem;
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font-weight: 600;
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}
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.status-open { background: #e3f2fd; color: #1976d2; }
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.status-in_progress { background: #fff3e0; color: #f57c00; }
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.status-resolved { background: #e8f5e9; color: #388e3c; }
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.status-closed { background: #f5f5f5; color: #616161; }
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.priority-badge {
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padding: 6px 16px;
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border-radius: 20px;
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font-size: 0.9rem;
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font-weight: 600;
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}
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.priority-low { background: #e8f5e9; color: #388e3c; }
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.priority-medium { background: #fff3e0; color: #f57c00; }
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.priority-high { background: #ffebee; color: #d32f2f; }
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.priority-urgent { background: #880e4f; color: #fff; }
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.timeline {
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position: relative;
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padding-left: 30px;
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}
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.timeline::before {
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content: '';
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position: absolute;
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left: 8px;
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top: 0;
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bottom: 0;
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width: 2px;
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background: #dee2e6;
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}
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.timeline-item {
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position: relative;
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padding-bottom: 30px;
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}
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.timeline-item::before {
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content: '';
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position: absolute;
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left: -26px;
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top: 5px;
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width: 16px;
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height: 16px;
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border-radius: 50%;
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background: #fff;
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border: 3px solid #17a2b8;
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z-index: 1;
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}
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.timeline-item.status_change::before {
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border-color: #f57c00;
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}
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.timeline-item.response::before {
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border-color: #388e3c;
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}
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.timeline-item.note::before {
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border-color: #1976d2;
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}
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.info-label {
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font-weight: 600;
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color: #6c757d;
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font-size: 0.85rem;
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text-transform: uppercase;
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letter-spacing: 0.5px;
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}
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.info-value {
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font-size: 1rem;
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color: #212529;
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margin-top: 4px;
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}
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</style>
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{% endblock %}
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{% block content %}
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<div class="container-fluid">
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<!-- Back Button -->
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<div class="mb-3">
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{% if source_user %}
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<a href="{% url 'px_sources:source_user_inquiry_list' %}" class="btn btn-outline-secondary btn-sm">
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<i class="bi bi-arrow-left me-1"></i> {{ _("Back to My Inquiries")}}
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</a>
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{% else %}
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<a href="{% url 'complaints:inquiry_list' %}" class="btn btn-outline-secondary btn-sm">
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<i class="bi bi-arrow-left me-1"></i> {{ _("Back to Inquiries")}}
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</a>
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{% endif %}
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</div>
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<!-- Inquiry Header -->
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<div class="card p-3">
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<div class="row align-items-center">
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<div class="col-md-8">
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<div class="d-flex align-items-center mb-2">
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<h3 class="mb-0 me-3">{{ inquiry.subject }}</h3>
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<span class="status-badge status-{{ inquiry.status }}">
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{{ inquiry.get_status_display }}
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</span>
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{% if inquiry.priority %}
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<span class="priority-badge priority-{{ inquiry.priority }} ms-2">
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{{ inquiry.get_priority_display }}
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</span>
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{% endif %}
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</div>
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<p class="mb-2">
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<i class="bi bi-hash me-1"></i>
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<strong>{{ _("ID") }}:</strong> {{ inquiry.id|slice:":8" }}
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{% if inquiry.patient %}
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<span class="mx-2">|</span>
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<i class="bi bi-person-fill me-1"></i>
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<strong>{{ _("Patient") }}:</strong> {{ inquiry.patient.get_full_name }} ({{ _("MRN") }}: {{ inquiry.patient.mrn }})
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{% else %}
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<span class="mx-2">|</span>
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<i class="bi bi-person me-1"></i>
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<strong>{{ _("Contact") }}:</strong> {{ inquiry.contact_name|default:inquiry.contact_email }}
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{% endif %}
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</p>
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<p class="mb-0">
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<i class="bi bi-hospital me-1"></i>
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<strong>{{ _("Hospital") }}:</strong> {{ inquiry.hospital.name_en }}
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{% if inquiry.department %}
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<span class="mx-2">|</span>
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<i class="bi bi-building me-1"></i>
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<strong>{{ _("Department") }}:</strong> {{ inquiry.department.name_en }}
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{% endif %}
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</p>
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</div>
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<div class="col-md-4">
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{% if inquiry.due_date %}
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<div class="due-date-badge {% if inquiry.is_overdue %}overdue{% endif %}">
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<div class="mb-1">
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<i class="bi bi-clock-history me-1"></i>
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<strong>{{ _("Due Date")}}</strong>
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</div>
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<h4 class="mb-0">{{ inquiry.due_date|date:"M d, Y H:i" }}</h4>
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{% if inquiry.is_overdue %}
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<div class="mt-2">
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<i class="bi bi-exclamation-triangle-fill me-1"></i>
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<strong>{{ _("OVERDUE") }}</strong>
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</div>
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{% else %}
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<small>{{ inquiry.due_date|timeuntil }} {{ _("remaining") }}</small>
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{% endif %}
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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<div class="row">
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<!-- Main Content -->
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<div class="col-lg-8">
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<!-- Tabs -->
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<ul class="nav nav-tabs mb-3" id="inquiryTabs" role="tablist">
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<li class="nav-item" role="presentation">
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<button class="nav-link active" id="details-tab" data-bs-toggle="tab"
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data-bs-target="#details" type="button" role="tab">
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<i class="bi bi-info-circle me-1"></i> {{ _("Details") }}
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</button>
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</li>
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<li class="nav-item" role="presentation">
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<button class="nav-link" id="timeline-tab" data-bs-toggle="tab"
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data-bs-target="#timeline" type="button" role="tab">
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<i class="bi bi-clock-history me-1"></i> {{ _("Timeline") }} ({{ timeline.count }})
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</button>
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</li>
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<li class="nav-item" role="presentation">
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<button class="nav-link" id="attachments-tab" data-bs-toggle="tab"
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data-bs-target="#attachments" type="button" role="tab">
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<i class="bi bi-paperclip me-1"></i> {{ _("Attachments") }} ({{ attachments.count }})
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</button>
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</li>
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</ul>
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<!-- Tab Content -->
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<div class="tab-content" id="inquiryTabsContent">
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<!-- Details Tab -->
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<div class="tab-pane fade show active" id="details" role="tabpanel">
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<div class="card">
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<div class="card-body">
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<h5 class="card-title mb-4">{% trans "Inquiry Details" %}</h5>
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<div class="row mb-3">
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<div class="col-md-6">
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<div class="info-label">{{ _("Category") }}</div>
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<div class="info-value">
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<span class="badge bg-secondary">{{ inquiry.get_category_display }}</span>
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</div>
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</div>
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<div class="col-md-6">
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<div class="info-label">{{ _("Source") }}</div>
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<div class="info-value">
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{% if inquiry.source %}
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{{ inquiry.get_source_display }}
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{% else %}
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<span class="text-muted">{{ _("N/A")}}</span>
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{% endif %}
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</div>
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</div>
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</div>
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<div class="row mb-3">
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<div class="col-md-6">
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<div class="info-label">{{ _("Channel") }}</div>
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<div class="info-value">
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{% if inquiry.channel %}
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{{ inquiry.get_channel_display }}
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{% else %}
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<span class="text-muted">{{ _("N/A")}}</span>
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{% endif %}
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</div>
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</div>
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<div class="col-md-6">
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<div class="info-label">{{ _("Assigned To")}}</div>
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<div class="info-value">
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{% if inquiry.assigned_to %}
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{{ inquiry.assigned_to.get_full_name }}
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{% else %}
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<span class="text-muted">{{ _("Unassigned") }}</span>
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{% endif %}
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</div>
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</div>
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</div>
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<hr>
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<div class="mb-3">
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<div class="info-label">{{ _("Message") }}</div>
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<div class="info-value mt-2">
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<p class="mb-0">{{ inquiry.message|linebreaks }}</p>
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</div>
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</div>
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{% if inquiry.response %}
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<hr>
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<div class="mb-3">
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<div class="info-label">{{ _("Response") }}</div>
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<div class="info-value mt-2">
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<div class="alert alert-success">
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<p class="mb-2">{{ inquiry.response|linebreaks }}</p>
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<small class="text-muted">
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{{ _("Responded by")}} {{ inquiry.responded_by.get_full_name }}
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{{ _("on") }} {{ inquiry.responded_at|date:"M d, Y H:i" }}
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</small>
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</div>
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</div>
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</div>
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{% endif %}
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<hr>
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<div class="row">
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<div class="col-md-6">
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<div class="info-label">{{ _("Created") }}</div>
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<div class="info-value">{{ inquiry.created_at|date:"M d, Y H:i" }}</div>
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</div>
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<div class="col-md-6">
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<div class="info-label">{{ _("Last Updated")}}</div>
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<div class="info-value">{{ inquiry.updated_at|date:"M d, Y H:i" }}</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<!-- Timeline Tab -->
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<div class="tab-pane fade" id="timeline" role="tabpanel">
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<div class="card">
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<div class="card-body">
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<h5 class="card-title mb-4">{% trans "Activity Timeline" %}</h5>
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{% if timeline %}
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<div class="timeline">
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{% for update in timeline %}
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<div class="timeline-item {{ update.update_type }}">
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<div class="card mb-3">
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<div class="card-body">
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<div class="d-flex justify-content-between align-items-start mb-2">
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<div>
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<span class="badge bg-primary">{{ update.get_update_type_display }}</span>
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{% if update.created_by %}
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<span class="text-muted ms-2">
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by {{ update.created_by.get_full_name }}
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</span>
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{% endif %}
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</div>
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<small class="text-muted">
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{{ update.created_at|date:"M d, Y H:i" }}
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</small>
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</div>
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<p class="mb-0">{{ update.message }}</p>
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{% if update.old_status and update.new_status %}
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<div class="mt-2">
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<span class="status-badge status-{{ update.old_status }}">
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{{ update.old_status }}
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</span>
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<i class="bi bi-arrow-right mx-2"></i>
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<span class="status-badge status-{{ update.new_status }}">
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{{ update.new_status }}
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</span>
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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{% endfor %}
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</div>
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{% else %}
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<div class="text-center py-5">
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<i class="bi bi-clock-history" style="font-size: 3rem; color: #ccc;"></i>
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<p class="text-muted mt-3">{{ _("No timeline entries yet")}}</p>
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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<!-- Attachments Tab -->
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<div class="tab-pane fade" id="attachments" role="tabpanel">
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<div class="card">
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<div class="card-body">
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<h5 class="card-title mb-4">{% trans "Attachments" %}</h5>
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{% if attachments %}
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<div class="list-group">
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{% for attachment in attachments %}
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<div class="list-group-item">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<i class="bi bi-file-earmark me-2"></i>
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<strong>{{ attachment.filename }}</strong>
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<br>
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<small class="text-muted">
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Uploaded by {{ attachment.uploaded_by.get_full_name }}
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on {{ attachment.created_at|date:"M d, Y H:i" }}
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({{ attachment.file_size|filesizeformat }})
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</small>
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{% if attachment.description %}
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<br>
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<small>{{ attachment.description }}</small>
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{% endif %}
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</div>
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<a href="{{ attachment.file.url }}" class="btn btn-sm btn-outline-primary"
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target="_blank" download>
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<i class="bi bi-download"></i>
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</a>
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</div>
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</div>
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{% endfor %}
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</div>
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{% else %}
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<div class="text-center py-5">
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<i class="bi bi-paperclip" style="font-size: 3rem; color: #ccc;"></i>
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<p class="text-muted mt-3">{{ _("No attachments")}}</p>
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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</div>
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</div>
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<!-- Sidebar Actions -->
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<div class="col-lg-4">
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<!-- Quick Actions -->
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{% if can_edit %}
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<div class="card mb-3">
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<div class="card-header bg-info text-white">
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<h6 class="mb-0"><i class="bi bi-lightning-fill me-2"></i>{% trans "Quick Actions" %}</h6>
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</div>
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<div class="card-body">
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<!-- Assign -->
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<form method="post" action="{% url 'complaints:inquiry_assign' inquiry.id %}" class="mb-3">
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{% csrf_token %}
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<label class="form-label">{% trans "Assign To" %}</label>
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<div class="input-group">
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<select name="user_id" class="form-select" required>
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<option value="">{{ _("Select user...")}}</option>
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{% for user_obj in assignable_users %}
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<option value="{{ user_obj.id }}"
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{% if inquiry.assigned_to and inquiry.assigned_to.id == user_obj.id %}selected{% endif %}>
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{{ user_obj.get_full_name }}
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</option>
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{% endfor %}
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</select>
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<button type="submit" class="btn btn-info">
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<i class="bi bi-person-check"></i>
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</button>
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</div>
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</form>
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<!-- Change Status -->
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<form method="post" action="{% url 'complaints:inquiry_change_status' inquiry.id %}" class="mb-3">
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{% csrf_token %}
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<label class="form-label">{% trans "Change Status" %}</label>
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<select name="status" class="form-select mb-2" required>
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{% for value, label in status_choices %}
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<option value="{{ value }}" {% if inquiry.status == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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<textarea name="note" class="form-control mb-2" rows="2"
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placeholder="{% trans 'Optional note...' %}"></textarea>
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<button type="submit" class="btn btn-info w-100">
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<i class="bi bi-arrow-repeat me-1"></i> {{ _("Update Status")}}
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</button>
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</form>
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</div>
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</div>
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{% endif %}
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<!-- Add Note -->
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<div class="card mb-3">
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<div class="card-header bg-success text-white">
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<h6 class="mb-0"><i class="bi bi-chat-left-text me-2"></i>{% trans "Add Note" %}</h6>
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</div>
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<div class="card-body">
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<form method="post" action="{% url 'complaints:inquiry_add_note' inquiry.id %}">
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{% csrf_token %}
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<textarea name="note" class="form-control mb-2" rows="3"
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placeholder="{% trans 'Enter your note...' %}" required></textarea>
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<button type="submit" class="btn btn-success w-100">
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<i class="bi bi-plus-circle me-1"></i> {{ _("Add Note")}}
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</button>
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</form>
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</div>
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</div>
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<!-- Response Form -->
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{% if can_edit and inquiry.status != 'resolved' and inquiry.status != 'closed' %}
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<div class="card mb-3">
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<div class="card-header bg-primary text-white">
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<h6 class="mb-0"><i class="bi bi-reply-fill me-2"></i>{% trans "Respond to Inquiry" %}</h6>
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</div>
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<div class="card-body">
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<form method="post" action="{% url 'complaints:inquiry_respond' inquiry.id %}">
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{% csrf_token %}
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<textarea name="response" class="form-control mb-2" rows="4"
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placeholder="{% trans 'Enter your response...' %}" required></textarea>
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<button type="submit" class="btn btn-primary w-100">
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<i class="bi bi-send me-1"></i> {{ _("Send Response")}}
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</button>
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</form>
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</div>
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</div>
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{% endif %}
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<!-- Contact Information -->
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<div class="card mb-3">
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<div class="card-header">
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<h6 class="mb-0"><i class="bi bi-info-circle me-2"></i>{% trans "Contact Information" %}</h6>
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</div>
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<div class="card-body">
|
|
{% if inquiry.patient %}
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Patient")}}</div>
|
|
<div class="info-value">
|
|
{{ inquiry.patient.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">{{ _("MRN") }}: {{ inquiry.patient.mrn }}</small>
|
|
</div>
|
|
</div>
|
|
|
|
{% if inquiry.patient.phone %}
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Phone")}}</div>
|
|
<div class="info-value">{{ inquiry.patient.phone }}</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if inquiry.patient.email %}
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Email")}}</div>
|
|
<div class="info-value">{{ inquiry.patient.email }}</div>
|
|
</div>
|
|
{% endif %}
|
|
{% else %}
|
|
{% if inquiry.contact_name %}
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Name")}}</div>
|
|
<div class="info-value">{{ inquiry.contact_name }}</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if inquiry.contact_phone %}
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Phone")}}</div>
|
|
<div class="info-value">{{ inquiry.contact_phone }}</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if inquiry.contact_email %}
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Email")}}</div>
|
|
<div class="info-value">{{ inquiry.contact_email }}</div>
|
|
</div>
|
|
{% endif %}
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Assignment Info -->
|
|
<div class="card">
|
|
<div class="card-header">
|
|
<h6 class="mb-0"><i class="bi bi-person-check me-2"></i>{% trans "Assignment Info" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Assigned To")}}</div>
|
|
<div class="info-value">
|
|
{% if inquiry.assigned_to %}
|
|
{{ inquiry.assigned_to.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">
|
|
{{ _("Assigned") }} {{ inquiry.assigned_at|date:"M d, Y H:i"|default:_("N/A") }}
|
|
</small>
|
|
{% else %}
|
|
<span class="text-muted">{{ _("Unassigned") }}</span>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
{% if inquiry.responded_by %}
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Responded By")}}</div>
|
|
<div class="info-value">
|
|
{{ inquiry.responded_by.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">
|
|
{{ inquiry.responded_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if inquiry.resolved_by %}
|
|
<div class="mb-0">
|
|
<div class="info-label">{{ _("Resolved By")}}</div>
|
|
<div class="info-value">
|
|
{{ inquiry.resolved_by.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">
|
|
{{ inquiry.resolved_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endblock %}
|