36 lines
1.5 KiB
Plaintext
36 lines
1.5 KiB
Plaintext
URGENT - Second SLA Reminder - Complaint #{{ complaint.id|slice:":8" }}
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Dear {{ recipient.get_full_name }},
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This is the second and final reminder that you have a complaint that will breach its SLA deadline very soon.
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COMPLAINT DETAILS:
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- ID: #{{ complaint.id|slice:":8" }}
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- Title: {{ complaint.title }}
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- Severity: {{ complaint.get_severity_display }}
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- Priority: {{ complaint.get_priority_display }}
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- Category: {% if complaint.category %}{{ complaint.category.name_en }}{% else %}N/A{% endif %}
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- Department: {% if complaint.department %}{{ complaint.department.name_en }}{% else %}N/A{% endif %}
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- Patient: {% if complaint.patient %}{{ patient.get_full_name }} (MRN: {{ complaint.patient.mrn }}){% else %}N/A{% endif %}
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SLA INFORMATION:
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- Due Date: {{ due_date|date:"F d, Y H:i" }}
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- Time Remaining: {{ hours_remaining }} hours
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- Current Status: {{ complaint.get_status_display }}
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URGENT ACTION REQUIRED:
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This complaint is {{ hours_remaining }} hours from breaching its SLA deadline.
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Please review and take immediate action to avoid escalation and SLA breach consequences.
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If this complaint cannot be resolved within the remaining time, please:
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1. Update the complaint status to reflect current progress
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2. Add a timeline update explaining the delay
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3. Contact your department manager if additional resources are needed
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You can view the complaint at: {{ site_url }}/complaints/{{ complaint.id }}/
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This is an automated message. Please do not reply directly to this email.
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---
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PX360 Patient Experience Management System
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