268 lines
13 KiB
HTML
268 lines
13 KiB
HTML
{% extends "layouts/base.html" %}
|
|
{% load i18n %}
|
|
{% load static %}
|
|
|
|
{% block title %}{% trans "Complaints" %} - {% trans "Call Center" %} - PX360{% endblock %}
|
|
|
|
{% block extra_css %}
|
|
<style>
|
|
.page-header-gradient {
|
|
background: linear-gradient(135deg, #005696 0%, #0069a8 50%, #007bbd 100%);
|
|
color: white;
|
|
padding: 1.5rem 2rem;
|
|
border-radius: 1rem;
|
|
margin-bottom: 1.5rem;
|
|
box-shadow: 0 10px 15px -3px rgba(0, 86, 150, 0.2);
|
|
}
|
|
|
|
.section-card {
|
|
background: white;
|
|
border-radius: 1rem;
|
|
border: 2px solid #e2e8f0;
|
|
box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1);
|
|
overflow: hidden;
|
|
transition: all 0.3s ease;
|
|
}
|
|
.section-card:hover {
|
|
border-color: #005696;
|
|
box-shadow: 0 10px 25px -5px rgba(0, 86, 150, 0.15);
|
|
}
|
|
|
|
.section-header {
|
|
padding: 1rem 1.5rem;
|
|
border-bottom: 2px solid #e2e8f0;
|
|
background: linear-gradient(to right, #f8fafc, #f1f5f9);
|
|
display: flex;
|
|
align-items: center;
|
|
gap: 0.75rem;
|
|
}
|
|
|
|
.section-icon {
|
|
width: 40px;
|
|
height: 40px;
|
|
border-radius: 0.75rem;
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: center;
|
|
}
|
|
|
|
.badge-status-open { background: #e0f2fe; color: #075985; }
|
|
.badge-status-in_progress { background: #fef9c3; color: #854d0e; }
|
|
.badge-status-resolved { background: #dcfce7; color: #166534; }
|
|
.badge-status-closed { background: #f3f4f6; color: #6b7280; }
|
|
.badge-severity-critical { background: #fee2e2; color: #991b1b; }
|
|
.badge-severity-high { background: #ffedd5; color: #9a3412; }
|
|
.badge-severity-medium { background: #fef9c3; color: #854d0e; }
|
|
.badge-severity-low { background: #dcfce7; color: #166534; }
|
|
</style>
|
|
{% endblock %}
|
|
|
|
{% block content %}
|
|
<!-- Page Header -->
|
|
<div class="page-header-gradient">
|
|
<div class="flex items-center justify-between">
|
|
<div class="flex items-center gap-3">
|
|
<div class="section-icon bg-white/20">
|
|
<i data-lucide="phone" class="w-6 h-6"></i>
|
|
</div>
|
|
<div>
|
|
<h1 class="text-2xl font-bold mb-1">{% trans "Call Center Complaints" %}</h1>
|
|
<p class="opacity-90 mb-0">{% trans "Complaints created via call center" %}</p>
|
|
</div>
|
|
</div>
|
|
<a href="{% url 'callcenter:create_complaint' %}" class="bg-white text-blue-600 px-5 py-2.5 rounded-xl text-sm font-bold hover:bg-blue-50 flex items-center gap-2 transition">
|
|
<i data-lucide="plus" class="w-4 h-4"></i> {% trans "Create Complaint" %}
|
|
</a>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Statistics -->
|
|
<div class="grid grid-cols-1 md:grid-cols-4 gap-4 mb-6">
|
|
<div class="bg-blue-500 text-white p-5 rounded-2xl shadow-sm">
|
|
<div class="flex justify-between items-center">
|
|
<div>
|
|
<p class="text-blue-100 text-xs font-bold uppercase tracking-wider mb-1">{% trans "Total Complaints" %}</p>
|
|
<p class="text-2xl font-black">{{ stats.total }}</p>
|
|
</div>
|
|
<i data-lucide="file-text" class="w-8 h-8 opacity-50"></i>
|
|
</div>
|
|
</div>
|
|
<div class="bg-cyan-500 text-white p-5 rounded-2xl shadow-sm">
|
|
<div class="flex justify-between items-center">
|
|
<div>
|
|
<p class="text-cyan-100 text-xs font-bold uppercase tracking-wider mb-1">{% trans "Open" %}</p>
|
|
<p class="text-2xl font-black">{{ stats.open }}</p>
|
|
</div>
|
|
<i data-lucide="inbox" class="w-8 h-8 opacity-50"></i>
|
|
</div>
|
|
</div>
|
|
<div class="bg-amber-500 text-white p-5 rounded-2xl shadow-sm">
|
|
<div class="flex justify-between items-center">
|
|
<div>
|
|
<p class="text-amber-100 text-xs font-bold uppercase tracking-wider mb-1">{% trans "In Progress" %}</p>
|
|
<p class="text-2xl font-black">{{ stats.in_progress }}</p>
|
|
</div>
|
|
<i data-lucide="clock" class="w-8 h-8 opacity-50"></i>
|
|
</div>
|
|
</div>
|
|
<div class="bg-emerald-500 text-white p-5 rounded-2xl shadow-sm">
|
|
<div class="flex justify-between items-center">
|
|
<div>
|
|
<p class="text-emerald-100 text-xs font-bold uppercase tracking-wider mb-1">{% trans "Resolved" %}</p>
|
|
<p class="text-2xl font-black">{{ stats.resolved }}</p>
|
|
</div>
|
|
<i data-lucide="check-circle" class="w-8 h-8 opacity-50"></i>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Filters -->
|
|
<div class="section-card mb-6">
|
|
<div class="section-header">
|
|
<div class="section-icon bg-blue-100">
|
|
<i data-lucide="filter" class="w-5 h-5 text-blue-600"></i>
|
|
</div>
|
|
<h3 class="font-bold text-navy">{% trans "Filters" %}</h3>
|
|
</div>
|
|
<div class="p-5">
|
|
<form method="get" class="grid grid-cols-1 md:grid-cols-5 gap-4">
|
|
<div class="md:col-span-1">
|
|
<label class="block text-xs font-bold text-slate uppercase mb-2">{% trans "Search" %}</label>
|
|
<input type="text" name="search"
|
|
class="w-full px-4 py-2.5 border border-slate-200 rounded-xl text-sm focus:ring-2 focus:ring-navy focus:border-transparent transition"
|
|
placeholder="{% trans 'Search...' %}" value="{{ filters.search }}">
|
|
</div>
|
|
<div>
|
|
<label class="block text-xs font-bold text-slate uppercase mb-2">{% trans "Status" %}</label>
|
|
<select name="status" class="w-full px-4 py-2.5 border border-slate-200 rounded-xl text-sm focus:ring-2 focus:ring-navy focus:border-transparent transition">
|
|
<option value="">{% trans "All" %}</option>
|
|
<option value="open" {% if filters.status == 'open' %}selected{% endif %}>{% trans "Open" %}</option>
|
|
<option value="in_progress" {% if filters.status == 'in_progress' %}selected{% endif %}>{% trans "In Progress" %}</option>
|
|
<option value="resolved" {% if filters.status == 'resolved' %}selected{% endif %}>{% trans "Resolved" %}</option>
|
|
<option value="closed" {% if filters.status == 'closed' %}selected{% endif %}>{% trans "Closed" %}</option>
|
|
</select>
|
|
</div>
|
|
<div>
|
|
<label class="block text-xs font-bold text-slate uppercase mb-2">{% trans "Severity" %}</label>
|
|
<select name="severity" class="w-full px-4 py-2.5 border border-slate-200 rounded-xl text-sm focus:ring-2 focus:ring-navy focus:border-transparent transition">
|
|
<option value="">{% trans "All" %}</option>
|
|
<option value="critical" {% if filters.severity == 'critical' %}selected{% endif %}>{% trans "Critical" %}</option>
|
|
<option value="high" {% if filters.severity == 'high' %}selected{% endif %}>{% trans "High" %}</option>
|
|
<option value="medium" {% if filters.severity == 'medium' %}selected{% endif %}>{% trans "Medium" %}</option>
|
|
<option value="low" {% if filters.severity == 'low' %}selected{% endif %}>{% trans "Low" %}</option>
|
|
</select>
|
|
</div>
|
|
<div class="flex items-end">
|
|
<button type="submit" class="w-full bg-navy text-white px-4 py-2.5 rounded-xl text-sm font-bold hover:bg-blue transition flex items-center justify-center gap-2">
|
|
<i data-lucide="filter" class="w-4 h-4"></i> {% trans "Filter" %}
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Complaints Table -->
|
|
<div class="section-card">
|
|
<div class="section-header">
|
|
<div class="section-icon bg-red-100">
|
|
<i data-lucide="message-square-warning" class="w-5 h-5 text-red-600"></i>
|
|
</div>
|
|
<h3 class="font-bold text-navy">{% trans "Complaints" %}</h3>
|
|
</div>
|
|
<div class="overflow-x-auto">
|
|
<table class="w-full">
|
|
<thead class="bg-gray-50">
|
|
<tr>
|
|
<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "ID" %}</th>
|
|
<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Title" %}</th>
|
|
<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Patient" %}</th>
|
|
<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Hospital" %}</th>
|
|
<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Category" %}</th>
|
|
<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Severity" %}</th>
|
|
<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Status" %}</th>
|
|
<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Created" %}</th>
|
|
<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Actions" %}</th>
|
|
</tr>
|
|
</thead>
|
|
<tbody class="divide-y divide-gray-100">
|
|
{% for complaint in complaints %}
|
|
<tr class="hover:bg-gray-50 transition">
|
|
<td class="px-6 py-4">
|
|
<small class="text-gray-400">#{{ complaint.id|slice:":8" }}</small>
|
|
</td>
|
|
<td class="px-6 py-4">
|
|
<strong class="text-gray-800">{{ complaint.title|truncatewords:8 }}</strong>
|
|
</td>
|
|
<td class="px-6 py-4">
|
|
{% if complaint.patient %}
|
|
<span class="text-gray-800">{{ complaint.patient.get_full_name }}</span><br>
|
|
<small class="text-gray-400">MRN: {{ complaint.patient.mrn }}</small>
|
|
{% else %}
|
|
<span class="text-gray-400">{% trans "N/A" %}</span>
|
|
{% endif %}
|
|
</td>
|
|
<td class="px-6 py-4 text-gray-600">{{ complaint.hospital.name_en }}</td>
|
|
<td class="px-6 py-4">
|
|
<span class="inline-flex items-center px-2.5 py-1 rounded-lg text-xs font-bold bg-slate-100 text-slate">
|
|
{{ complaint.get_category_display }}
|
|
</span>
|
|
</td>
|
|
<td class="px-6 py-4">
|
|
<span class="inline-flex items-center px-2.5 py-1 rounded-lg text-xs font-bold badge-severity-{{ complaint.severity }}">
|
|
{{ complaint.get_severity_display }}
|
|
</span>
|
|
</td>
|
|
<td class="px-6 py-4">
|
|
<span class="inline-flex items-center px-2.5 py-1 rounded-lg text-xs font-bold badge-status-{{ complaint.status }}">
|
|
{{ complaint.get_status_display }}
|
|
</span>
|
|
</td>
|
|
<td class="px-6 py-4">
|
|
<small class="text-gray-500">{{ complaint.created_at|date:"Y-m-d H:i" }}</small>
|
|
</td>
|
|
<td class="px-6 py-4">
|
|
<a href="{% url 'complaints:complaint_detail' complaint.id %}"
|
|
class="inline-flex items-center gap-1 px-3 py-2 text-navy bg-light rounded-lg hover:bg-light transition font-medium text-sm">
|
|
<i data-lucide="eye" class="w-4 h-4"></i>
|
|
</a>
|
|
</td>
|
|
</tr>
|
|
{% empty %}
|
|
<tr>
|
|
<td colspan="9" class="text-center py-8 text-gray-500">
|
|
<i data-lucide="inbox" class="w-12 h-12 mx-auto mb-3 text-gray-300"></i>
|
|
<p>{% trans "No complaints found" %}</p>
|
|
</td>
|
|
</tr>
|
|
{% endfor %}
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
|
|
<!-- Pagination -->
|
|
{% if page_obj.has_other_pages %}
|
|
<div class="px-6 py-4 border-t border-gray-100 flex justify-center">
|
|
<div class="flex items-center gap-2">
|
|
{% if page_obj.has_previous %}
|
|
<a href="?page={{ page_obj.previous_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}"
|
|
class="px-3 py-2 rounded-lg border border-slate-200 text-slate hover:bg-light transition">
|
|
{% trans "Previous" %}
|
|
</a>
|
|
{% endif %}
|
|
|
|
<span class="px-4 py-2 rounded-lg bg-navy text-white text-sm font-bold">
|
|
{% trans "Page" %} {{ page_obj.number }} {% trans "of" %} {{ page_obj.paginator.num_pages }}
|
|
</span>
|
|
|
|
{% if page_obj.has_next %}
|
|
<a href="?page={{ page_obj.next_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}"
|
|
class="px-3 py-2 rounded-lg border border-slate-200 text-slate hover:bg-light transition">
|
|
{% trans "Next" %}
|
|
</a>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
{% endblock %}
|