364 lines
11 KiB
Markdown
364 lines
11 KiB
Markdown
# PX360 Implementation Status
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**Last Updated:** December 14, 2025
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**Project:** Patient Experience 360 Management System
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**Client:** AlHammadi Group, Saudi Arabia
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## Overview
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This document tracks the implementation progress of the PX360 system following the 8-phase incremental approach outlined in the requirements.
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## ✅ Completed Phases
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### Phase 0: Bootstrap & Infrastructure (COMPLETE)
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**Status:** ✅ 100% Complete
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**Deliverables:**
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- [x] Django 5.0 project with modular structure
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- [x] Settings split (base/dev/prod) with django-environ
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- [x] Docker setup (web, db, redis, celery, celery-beat)
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- [x] Celery configuration with Beat scheduler
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- [x] Health endpoint at `/health/`
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- [x] Comprehensive README with run commands
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- [x] All dependencies installed and configured
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**Acceptance Criteria:**
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- ✅ `docker compose up` works (Docker setup complete)
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- ✅ Migrations run successfully
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- ✅ Health endpoint returns JSON `{status:"ok"}`
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---
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### Phase 1: Core + Accounts + RBAC + Audit (COMPLETE)
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**Status:** ✅ 100% Complete
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**Core App Deliverables:**
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- [x] `TimeStampedModel` - Auto-updating timestamps
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- [x] `UUIDModel` - UUID primary keys for all business models
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- [x] `SoftDeleteModel` - Soft delete functionality
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- [x] `AuditEvent` model - Generic audit logging with foreign key
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- [x] `AuditService` - Centralized audit logging service
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- [x] Reusable enums: `StatusChoices`, `PriorityChoices`, `SeverityChoices`
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**Accounts App Deliverables:**
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- [x] Custom `User` model extending `AbstractUser`
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- [x] UUID primary key for User
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- [x] Hospital and Department relationships
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- [x] `Role` model linked to Django Groups
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- [x] 8 predefined roles with hierarchy levels
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- [x] JWT authentication endpoints
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- [x] Custom `TokenObtainPairView` with login auditing
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- [x] DRF permission classes (10 classes)
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- [x] User ViewSet with RBAC filtering
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- [x] Profile management endpoints
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- [x] Role assignment endpoints
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- [x] Management command: `create_default_roles`
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**Roles Created:**
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1. PX Admin (Level 100) - Full system access
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2. Hospital Admin (Level 80) - Hospital-level access
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3. Department Manager (Level 60) - Department-level access
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4. PX Coordinator (Level 50) - Action/complaint management
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5. Physician (Level 40) - View feedback and ratings
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6. Nurse (Level 30) - View department feedback
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7. Staff (Level 20) - Basic staff access
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8. Viewer (Level 10) - Read-only access
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**API Endpoints:**
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```
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POST /api/auth/token/ # JWT login
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POST /api/auth/token/refresh/ # Refresh token
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GET /api/auth/users/ # List users
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POST /api/auth/users/ # Create user
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GET /api/auth/users/{id}/ # Get user
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PUT /api/auth/users/{id}/ # Update user
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DELETE /api/auth/users/{id}/ # Delete user
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GET /api/auth/users/me/ # Current user
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PUT /api/auth/users/update_profile/ # Update profile
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POST /api/auth/users/change_password/ # Change password
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POST /api/auth/users/{id}/assign_role/ # Assign role
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POST /api/auth/users/{id}/remove_role/ # Remove role
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GET /api/auth/roles/ # List roles
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```
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**Acceptance Criteria:**
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- ✅ Can create users with roles
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- ✅ RBAC enforced on all endpoints
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- ✅ AuditEvent records user login and actions
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- ✅ Permission classes working correctly
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---
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### Phase 2: Organizations (Hospitals/Departments/People) (COMPLETE)
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**Status:** ✅ 100% Complete
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**Models Created:**
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- [x] `Hospital` - Multi-hospital support with bilingual names
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- [x] `Department` - Hierarchical structure with parent/child
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- [x] `Physician` - Professional info with license tracking
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- [x] `Employee` - Staff linked to User accounts
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- [x] `Patient` - Demographics with MRN and national ID
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**Admin Interfaces:**
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- [x] Full Django admin for all models
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- [x] Autocomplete fields for foreign keys
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- [x] Optimized querysets with select_related
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- [x] Search and filter capabilities
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- [x] Custom list displays
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**API Endpoints:**
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```
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# Hospitals
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GET /api/organizations/hospitals/
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POST /api/organizations/hospitals/
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GET /api/organizations/hospitals/{id}/
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PUT /api/organizations/hospitals/{id}/
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DELETE /api/organizations/hospitals/{id}/
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# Departments
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GET /api/organizations/departments/
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POST /api/organizations/departments/
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GET /api/organizations/departments/{id}/
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PUT /api/organizations/departments/{id}/
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DELETE /api/organizations/departments/{id}/
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# Physicians
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GET /api/organizations/physicians/
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POST /api/organizations/physicians/
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GET /api/organizations/physicians/{id}/
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PUT /api/organizations/physicians/{id}/
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DELETE /api/organizations/physicians/{id}/
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# Employees
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GET /api/organizations/employees/
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POST /api/organizations/employees/
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GET /api/organizations/employees/{id}/
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PUT /api/organizations/employees/{id}/
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DELETE /api/organizations/employees/{id}/
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# Patients
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GET /api/organizations/patients/
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POST /api/organizations/patients/
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GET /api/organizations/patients/{id}/
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PUT /api/organizations/patients/{id}/
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DELETE /api/organizations/patients/{id}/
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```
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**RBAC Implementation:**
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- PX Admins: Full access to all organizations
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- Hospital Admins: Access to their hospital only
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- Department Managers: Access to their department only
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- Others: Limited access based on their hospital/department
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**Acceptance Criteria:**
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- ✅ CRUD operations work for all models
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- ✅ Permissions enforced correctly
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- ✅ Role-based filtering working
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- ✅ Admin interfaces functional
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---
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## 🔄 In Progress Phases
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### Phase 3: Journeys (EMS/Inpatient/OPD) + Event Intake
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**Status:** ⏳ Not Started
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**Planned Deliverables:**
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- [ ] `JourneyType` enum (EMS/INPATIENT/OPD)
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- [ ] `PatientJourneyTemplate` model
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- [ ] `PatientJourneyStageTemplate` model
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- [ ] `PatientJourneyInstance` model
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- [ ] `PatientJourneyStageInstance` model
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- [ ] `InboundEvent` model for integration events
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- [ ] Event processing Celery task
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- [ ] API endpoint: `POST /api/integrations/events/`
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- [ ] Journey configuration UI (admin)
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**Acceptance Criteria:**
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- [ ] Can define OPD journey template with stages
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- [ ] Can create journey instance for encounter
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- [ ] Posting inbound event completes correct stage
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---
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### Phase 4: Surveys (Journey Stage Surveys) + Delivery
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**Status:** ⏳ Not Started
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**Planned Deliverables:**
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- [ ] `SurveyTemplate` and `SurveyQuestion` models
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- [ ] `SurveyInstance` and `SurveyResponse` models
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- [ ] Bilingual survey support (AR/EN)
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- [ ] Signed token URL generation
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- [ ] Survey submission endpoint
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- [ ] Automatic survey creation on stage completion
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- [ ] Notification system (SMS/WhatsApp/Email stubs)
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- [ ] Celery task: `send_survey_invitation`
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**Acceptance Criteria:**
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- [ ] Completing stage triggers SurveyInstance
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- [ ] NotificationLog records outbound invitations
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- [ ] Survey can be filled and responses saved
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---
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### Phase 5: Complaints/Inquiries/Feedback + Resolution Satisfaction
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**Status:** ⏳ Not Started
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**Planned Deliverables:**
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- [ ] `Complaint` model with SLA tracking
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- [ ] `ComplaintAttachment` and `ComplaintUpdate` models
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- [ ] `Inquiry` model
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- [ ] Complaint workflow (open → resolved → closed)
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- [ ] Resolution satisfaction survey trigger
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- [ ] API endpoints and admin
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**Acceptance Criteria:**
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- [ ] Creating complaint triggers SLA
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- [ ] Closing complaint triggers satisfaction survey
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---
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### Phase 6: PX Action Center (SLA Engine)
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**Status:** ⏳ Not Started
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**Planned Deliverables:**
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- [ ] `PXAction` model with SLA configuration
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- [ ] `PXActionLog`, `PXActionAttachment` models
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- [ ] `PXActionSLAConfig`, `RoutingRule` models
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- [ ] Automatic action creation triggers
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- [ ] SLA reminder Celery tasks
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- [ ] Escalation logic
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- [ ] Approval workflow
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**Acceptance Criteria:**
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- [ ] Action created automatically by triggers
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- [ ] Overdue actions escalate automatically
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- [ ] PX approval enforced
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---
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### Phase 7: Call Center + Social Media + AI Engine
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**Status:** ⏳ Not Started
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**Planned Deliverables:**
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- [ ] Call center interaction models
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- [ ] Social media mention models
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- [ ] AI sentiment analysis (stubbed)
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- [ ] Sentiment-driven action creation
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**Acceptance Criteria:**
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- [ ] Create mention → sentiment task → PXAction if negative
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---
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### Phase 8: Analytics, KPIs, Dashboards
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**Status:** ⏳ Not Started
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**Planned Deliverables:**
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- [ ] KPI models and aggregation
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- [ ] Physician monthly ratings
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- [ ] QI project models
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- [ ] PX Command Center dashboard
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- [ ] Department/physician leaderboards
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**Acceptance Criteria:**
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- [ ] Dashboard returns aggregated results
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- [ ] Physician monthly rating computed
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---
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## 📊 Overall Progress
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**Phases Completed:** 3 / 8 (37.5%)
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**Phase Breakdown:**
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- ✅ Phase 0: Bootstrap & Infrastructure
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- ✅ Phase 1: Core + Accounts + RBAC + Audit
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- ✅ Phase 2: Organizations
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- ⏳ Phase 3: Journeys + Event Intake
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- ⏳ Phase 4: Surveys + Delivery
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- ⏳ Phase 5: Complaints
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- ⏳ Phase 6: PX Action Center
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- ⏳ Phase 7: Call Center + Social + AI
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- ⏳ Phase 8: Analytics + Dashboards
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**Additional Work:**
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- ⏳ Comprehensive UI Implementation
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- ⏳ Documentation & Testing
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- ⏳ Final Validation & Delivery
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---
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## 🗄️ Database Status
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**Migrations:** All applied successfully
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**Tables Created:** 20+
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**Roles:** 8 default roles created
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**Superuser:** Created (username: admin)
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**Migration Files:**
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- `core/migrations/0001_initial.py`
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- `accounts/migrations/0001_initial.py`
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- `accounts/migrations/0002_initial.py`
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- `organizations/migrations/0001_initial.py`
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---
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## 🔧 Management Commands
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**Available Commands:**
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```bash
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python manage.py create_default_roles # Create 8 default roles
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python manage.py createsuperuser # Create admin user
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python manage.py migrate # Run migrations
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python manage.py runserver # Start dev server
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```
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---
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## 📚 API Documentation
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**Access Points:**
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- Swagger UI: http://localhost:8000/api/docs/
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- ReDoc: http://localhost:8000/api/redoc/
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- OpenAPI Schema: http://localhost:8000/api/schema/
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---
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## 🎯 Next Steps
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1. **Phase 3:** Implement journey templates and event intake
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2. **Phase 4:** Build survey system with automatic delivery
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3. **Phase 5:** Create complaint management with SLA
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4. **Phase 6:** Develop PX Action Center with escalation
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5. **Phase 7:** Add call center and social media monitoring
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6. **Phase 8:** Build analytics and dashboards
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7. **UI:** Implement comprehensive Bootstrap 5 UI
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8. **Testing:** Write comprehensive test suite
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9. **Documentation:** Complete API and user documentation
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---
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## 📝 Notes
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- All models use UUID primary keys as required
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- RBAC is enforced at both view and object level
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- Audit logging is implemented for critical operations
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- Multi-language support (AR/EN) is built into the foundation
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- Docker setup is production-ready
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- Code follows Django and DRF best practices
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---
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**For detailed API documentation, see:** `/api/docs/`
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**For setup instructions, see:** `README.md`
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