453 lines
10 KiB
Markdown
453 lines
10 KiB
Markdown
# Email Template System - Implementation Summary
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## Overview
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Implemented a unified email template system for Al Hammadi Hospital using the hospital's official brand colors and design language across all application emails.
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## 🎨 Brand Identity
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### Color Palette
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| Color | Hex Code | Usage |
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|-------|----------|-------|
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| **Primary Navy** | `#005696` | Main brand color, headers, primary buttons |
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| **Accent Blue** | `#007bbd` | Gradients, secondary elements, links |
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| **Light Background** | `#eef6fb` | Info boxes, highlights, backgrounds |
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| **Slate Gray** | `#64748b` | Secondary text |
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| **Success Green** | `#10b981` | Positive indicators, success metrics |
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| **Warning Yellow** | `#f59e0b` | Alerts, warnings, important notices |
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### Design Features
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- **Gradient Header**: `linear-gradient(135deg, #005696 0%, #007bbd 100%)`
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- **Responsive Layout**: Mobile-optimized (320px - 1920px)
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- **Email Client Compatibility**: Gmail, Outlook, Apple Mail, Yahoo Mail
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- **Dark Mode Support**: Automatic adaptation
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- **RTL Support**: Arabic language ready
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## 📧 Templates Updated
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### 1. Base Template
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**File:** `templates/emails/base_email_template.html`
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**Features:**
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- Responsive email wrapper
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- Hospital logo header with gradient background
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- Multiple content blocks (hero, content, CTA, info boxes)
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- Professional footer with contact information
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- Extensible block structure
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**Blocks Available:**
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- `title` - Email title
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- `preheader` - Preview text
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- `hero_title` - Main heading
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- `hero_subtitle` - Subheading
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- `content` - Main content area
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- `cta_section` - Call-to-action button
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- `info_box` - Information/warning box
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- `footer_address` - Footer contact info
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- `extra_styles` - Custom CSS
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---
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### 2. Patient-Facing Templates
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#### Survey Invitation
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**File:** `templates/emails/survey_invitation.html`
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**Used By:** Survey distribution system
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**Context Variables:**
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- `patient_name`
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- `visit_date`
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- `survey_duration`
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- `survey_link`
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- `deadline`
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**Features:**
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- Personalized greeting
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- Benefits highlights with icons
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- Survey information box
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- Clear call-to-action
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---
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#### Appointment Confirmation
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**File:** `templates/emails/appointment_confirmation.html`
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**Used By:** Appointment booking system
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**Context Variables:**
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- `patient_name`
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- `appointment_id`
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- `appointment_date`
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- `appointment_time`
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- `department`
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- `doctor_name`
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- `location`
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- `reschedule_link`
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**Features:**
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- Appointment details card
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- Important reminders section
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- Reschedule/cancel CTA
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- Contact information
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---
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#### Survey Results Notification
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**File:** `templates/emails/survey_results_notification.html`
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**Used By:** Analytics reporting system
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**Context Variables:**
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- `recipient_name`
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- `department_name`
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- `overall_score`
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- `total_responses`
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- `response_rate`
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- `survey_period`
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- `results_link`
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- `deadline`
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**Features:**
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- Statistics dashboard (3 metrics)
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- Key highlights section
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- Action items alert
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- Full report access
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---
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### 3. Staff/Admin Templates
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#### Explanation Request
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**File:** `templates/emails/explanation_request.html`
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**Used By:** `apps/complaints/tasks.py::send_explanation_request_email()`
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**Context Variables:**
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- `staff_name`
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- `complaint_id`
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- `complaint_title`
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- `patient_name`
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- `hospital_name`
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- `department_name`
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- `category`
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- `status`
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- `created_date`
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- `description`
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- `custom_message` (optional)
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- `explanation_url`
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**Features:**
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- Complaint details card (8 fields)
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- Custom message from PX team
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- Important information box
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- Submit explanation CTA
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**Integration:**
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```python
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# Updated in apps/complaints/tasks.py:1584
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html_message = render_to_string(
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'emails/explanation_request.html',
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context
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)
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send_mail(
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subject=subject,
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message=message_text,
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from_email=settings.DEFAULT_FROM_EMAIL,
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recipient_list=[explanation.staff.email],
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html_message=html_message,
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fail_silently=False
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)
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```
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---
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#### New Complaint Admin Notification ⭐ NEW
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**File:** `templates/emails/new_complaint_admin_notification.html`
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**Used By:** `apps/complaints/tasks.py::notify_admins_new_complaint()`
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**Context Variables:**
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- `admin_name`
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- `priority_badge`
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- `is_high_priority`
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- `reference_number`
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- `complaint_title`
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- `priority` (low, medium, high, critical)
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- `severity` (low, medium, high, critical)
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- `status`
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- `patient_name`
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- `mrn`
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- `contact_phone`
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- `contact_email`
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- `hospital_name`
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- `department_name`
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- `description`
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- `complaint_url`
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- `notification_type`
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- `current_time`
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**Features:**
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- Priority/severity badges with color coding
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- Complaint details grid
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- Patient information section
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- Hospital/department information
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- Description preview
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- Action required notice
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- View complaint CTA
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**Integration:**
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```python
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# Updated in apps/complaints/tasks.py:2436
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html_message = render_to_string(
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'emails/new_complaint_admin_notification.html',
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context
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)
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NotificationService.send_email(
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email=admin.email,
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subject=subject,
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message=message_text,
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html_message=html_message,
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...
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)
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```
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---
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#### User Invitation
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**File:** `templates/accounts/onboarding/invitation_email.html`
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**Used By:** `apps/accounts/services.py:EmailService.send_invitation_email()`
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**Context Variables:**
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- `user` (user instance)
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- `activation_url`
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- `expires_at`
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**Features:**
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- Welcome message
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- Onboarding process overview (4 items)
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- Account setup CTA
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- Expiry notice
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**Integration:**
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```python
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# apps/accounts/services.py:409
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message_html = render_to_string(
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'accounts/onboarding/invitation_email.html',
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context
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)
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send_mail(
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subject=subject,
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message=message_text,
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from_email=settings.DEFAULT_FROM_EMAIL,
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recipient_list=[user.email],
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html_message=message_html,
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fail_silently=False
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)
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```
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---
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#### Invitation Reminder
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**File:** `templates/accounts/onboarding/reminder_email.html`
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**Used By:** `apps/accounts/services.py:EmailService.send_reminder_email()`
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**Context Variables:**
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- `user` (user instance)
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- `activation_url`
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- `expires_at`
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**Features:**
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- Friendly reminder message
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- Benefits highlights (3 items)
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- Setup CTA
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- Urgency notice
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---
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#### Onboarding Completion
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**File:** `templates/accounts/onboarding/completion_email.html`
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**Used By:** `apps/accounts/services.py:EmailService.send_completion_notification()`
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**Context Variables:**
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- `user` (user instance)
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- `user_detail_url`
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**Features:**
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- Success notification
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- User information card (7 fields)
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- View details CTA
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- Completion timestamp
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---
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#### Password Reset
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**File:** `templates/accounts/email/password_reset_email.html`
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**Used By:** Django authentication system
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**Context Variables:**
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- `user`
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- `protocol`
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- `domain`
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- `uid` (uidb64)
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- `token`
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**Features:**
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- Secure reset link
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- Expiry warning (24 hours)
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- Support contact info
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- Security notice
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---
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## 🔧 Integration Points
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### 1. Complaints System
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**File:** `apps/complaints/tasks.py`
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**Updated Function:** `send_explanation_request_email()`
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- Line 1584-1617
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- Now renders branded HTML template
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- Includes plain text fallback
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- Sends via Django's `send_mail()`
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---
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### 2. Accounts Service
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**File:** `apps/accounts/services.py`
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**Updated Functions:**
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- `EmailService.send_invitation_email()` - Line 407
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- `EmailService.send_reminder_email()` - Line 459
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- `EmailService.send_completion_notification()` - Line 511
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All functions now use the branded templates with consistent styling.
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---
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### 3. Notifications Service
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**File:** `apps/notifications/services.py`
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**Function:** `NotificationService.send_email()`
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- Line 167-191
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- Supports HTML emails via `html_message` parameter
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- Logs all email sends to database
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- API integration ready
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---
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## 📊 Usage Statistics
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### Email Types in Production
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1. **Transaction Emails** (High Volume)
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- Appointment confirmations
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- Survey invitations
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- Password resets
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2. **Notification Emails** (Medium Volume)
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- Survey results
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- Onboarding notifications
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- Explanation requests
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3. **Administrative Emails** (Low Volume)
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- User invitations
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- Completion notifications
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- System alerts
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---
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## ✅ Testing Checklist
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### Email Client Testing
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- [ ] Gmail (Web, iOS, Android)
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- [ ] Outlook (2016+, Office 365)
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- [ ] Apple Mail (macOS, iOS)
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- [ ] Yahoo Mail
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- [ ] AOL Mail
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### Feature Testing
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- [ ] Responsive layout (mobile, tablet, desktop)
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- [ ] Dark mode compatibility
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- [ ] RTL support (Arabic)
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- [ ] Image rendering
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- [ ] Link tracking
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- [ ] Unsubscribe functionality
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### Integration Testing
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- [ ] Complaint explanation requests
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- [ ] User onboarding emails
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- [ ] Password reset emails
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- [ ] Survey invitations
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- [ ] Appointment confirmations
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---
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## 🚀 Deployment
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### 1. Template Files
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All templates are in the Django templates directory and will be automatically available.
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### 2. Logo Configuration
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Update the logo URL in your settings or context:
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```python
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# settings.py
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EMAIL_LOGO_URL = 'https://your-cdn.com/static/images/HH_P_H_Logo(hospital)_.png'
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# Or in views
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context = {
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'logo_url': request.build_absolute_uri(
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static('images/HH_P_H_Logo(hospital)_.png')
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)
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}
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```
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### 3. Email Configuration
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Ensure Django email settings are configured:
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```python
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# settings.py
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EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend'
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EMAIL_HOST = 'smtp.office365.com'
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EMAIL_PORT = 587
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EMAIL_USE_TLS = True
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EMAIL_HOST_USER = 'noreply@alhammadihospital.com'
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EMAIL_HOST_PASSWORD = 'your-password'
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DEFAULT_FROM_EMAIL = 'Al Hammadi Hospital <noreply@alhammadihospital.com>'
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```
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---
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## 📈 Future Enhancements
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### Planned Features
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1. **Email Templates for:**
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- Bulk survey invitations
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- Appointment reminders (24h before)
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- Complaint status updates
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- Appreciation notifications
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- Project notifications
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2. **Advanced Features:**
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- Email analytics tracking
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- A/B testing support
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- Dynamic content blocks
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- Multi-language support (EN/AR)
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- Email preference center
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3. **Integration Improvements:**
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- Celery tasks for bulk sending
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- Email queue management
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- Bounce handling
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- Delivery tracking
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---
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## 📞 Support
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For questions or issues:
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- **Email:** px-team@alhammadihospital.com
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- **Department:** Patient Experience Management
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- **Documentation:** `templates/emails/README_EMAIL_TEMPLATES.md`
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---
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**Version:** 1.0
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**Created:** March 12, 2026
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**Last Updated:** March 12, 2026
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**Maintained by:** PX360 Development Team
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