113 lines
5.4 KiB
HTML
113 lines
5.4 KiB
HTML
{% extends 'emails/base_email_template.html' %}
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{% load i18n %}
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{% block title %}{% trans "Reminder: Explanation Request" %}{% endblock %}
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{% block preheader %}{% trans "Reminder: Your explanation for a patient complaint is due soon" %}{% endblock %}
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{% block hero_title %}{% trans "Explanation Reminder" %}{% endblock %}
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{% block hero_subtitle %}{% trans "Your response is due soon. Please submit your explanation to avoid escalation." %}{% endblock %}
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{% block content %}
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<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
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<tr>
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<td style="padding-bottom: 20px;">
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<p style="margin: 0; font-size: 16px; color: #1e293b; line-height: 1.6;">
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{% trans "Dear" %} <strong>{{ staff.first_name }} {{ staff.last_name }}</strong>,
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</p>
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<p style="margin: 15px 0 0 0; font-size: 16px; color: #64748b; line-height: 1.6;">
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{% trans "This is a reminder that you have been requested to provide an explanation for the following complaint." %}
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</p>
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</td>
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</tr>
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</table>
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<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%" style="margin: 20px 0; background-color: #f8fafc; border-radius: 8px; border: 1px solid #e2e8f0;">
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<tr>
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<td style="padding: 20px;">
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<h3 style="margin: 0 0 15px 0; font-size: 18px; font-weight: 600; color: #005696; text-align: center;">
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{% trans "Complaint Details" %}
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</h3>
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<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
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<tr>
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<td width="120" style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
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{% trans "Reference:" %}
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</td>
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<td style="padding: 8px 0; font-size: 14px; color: #1e293b; font-weight: 600;">
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#{{ complaint.id|slice:":8" }}
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</td>
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</tr>
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<tr>
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<td style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
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{% trans "Title:" %}
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</td>
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<td style="padding: 8px 0; font-size: 14px; color: #1e293b; font-weight: 600;">
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{{ complaint.title }}
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</td>
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</tr>
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{% if complaint.description %}
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<tr>
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<td valign="top" style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
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{% trans "Description:" %}
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</td>
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<td style="padding: 8px 0; font-size: 14px; color: #1e293b; line-height: 1.6;">
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{{ complaint.description }}
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</td>
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</tr>
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{% endif %}
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<tr>
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<td style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
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{% trans "Due In:" %}
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</td>
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<td style="padding: 8px 0; font-size: 14px; color: #005696; font-weight: 700;">
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{{ hours_remaining }} {% trans "hours" %} ({{ due_date|date:"Y-m-d H:i" }})
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</td>
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</tr>
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</table>
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</td>
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</tr>
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</table>
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<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
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<tr>
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<td style="padding: 15px; background-color: #eef6fb; border-left: 4px solid #005696; border-radius: 8px;">
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<p style="margin: 0 0 10px 0; font-size: 14px; font-weight: 600; color: #005696;">
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{% trans "Important:" %}
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</p>
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<p style="margin: 0; font-size: 14px; color: #1e293b; line-height: 1.6;">
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{% trans "Please submit your explanation before the deadline to avoid escalation to your manager." %}
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</p>
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</td>
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</tr>
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</table>
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<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%" style="margin-top: 25px;">
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<tr>
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<td style="padding: 10px 0; font-size: 11px; color: #94a3b8; border-top: 1px solid #e2e8f0; padding-top: 20px;">
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<p style="margin: 0 0 5px 0; font-size: 13px; color: #64748b; font-weight: 600; direction: rtl; text-align: right;">
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تذكير: طلب شرح - شكوى #{{ complaint.id|slice:":8" }}
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</p>
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<p style="margin: 0; font-size: 12px; color: #94a3b8; direction: rtl; text-align: right; line-height: 1.8;">
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هذا تذكير بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية.<br>
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موعد تقديم الشرح يتبقى {{ hours_remaining }} ساعة (الموعد النهائي: {{ due_date|date:"Y-m-d H:i" }}).<br>
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يرجى تقديم الشرح قبل الموعد النهائي لتجنب التصعيد إلى مديرك المباشر.
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</p>
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</td>
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</tr>
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</table>
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{% endblock %}
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{% block cta_url %}{{ site_url }}/complaints/explanation/{{ explanation.token }}/{% endblock %}
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{% block cta_text %}{% trans "Submit Your Explanation" %}{% endblock %}
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{% block info_title %}{% trans "Need Assistance?" %}{% endblock %}
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{% block info_content %}
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{% trans "If you have any questions, please contact the person who requested this explanation." %}
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{% endblock %}
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{% block footer_address %}
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PX360 Complaint Management System<br>
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Al Hammadi Hospital
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{% endblock %}
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