439 lines
14 KiB
Python
439 lines
14 KiB
Python
"""
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Complaints admin
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"""
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from django.contrib import admin
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from django.utils.html import format_html
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from .models import (
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Complaint,
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ComplaintAttachment,
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ComplaintCategory,
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ComplaintSLAConfig,
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ComplaintThreshold,
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ComplaintUpdate,
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EscalationRule,
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Inquiry,
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)
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class ComplaintAttachmentInline(admin.TabularInline):
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"""Inline admin for complaint attachments"""
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model = ComplaintAttachment
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extra = 0
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fields = ['file', 'filename', 'file_size', 'uploaded_by', 'description']
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readonly_fields = ['file_size']
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class ComplaintUpdateInline(admin.TabularInline):
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"""Inline admin for complaint updates"""
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model = ComplaintUpdate
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extra = 1
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fields = ['update_type', 'message', 'created_by', 'created_at']
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readonly_fields = ['created_at']
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ordering = ['-created_at']
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@admin.register(Complaint)
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class ComplaintAdmin(admin.ModelAdmin):
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"""Complaint admin"""
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list_display = [
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'title_preview', 'patient', 'hospital', 'category',
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'severity_badge', 'status_badge', 'sla_indicator',
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'assigned_to', 'created_at'
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]
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list_filter = [
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'status', 'severity', 'priority', 'category', 'source',
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'is_overdue', 'hospital', 'created_at'
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]
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search_fields = [
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'title', 'description', 'patient__mrn',
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'patient__first_name', 'patient__last_name', 'encounter_id'
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]
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ordering = ['-created_at']
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date_hierarchy = 'created_at'
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inlines = [ComplaintUpdateInline, ComplaintAttachmentInline]
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fieldsets = (
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('Patient & Encounter', {
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'fields': ('patient', 'encounter_id')
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}),
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('Organization', {
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'fields': ('hospital', 'department', 'physician')
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}),
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('Complaint Details', {
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'fields': ('title', 'description', 'category', 'subcategory')
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}),
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('Classification', {
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'fields': ('priority', 'severity', 'source')
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}),
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('Status & Assignment', {
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'fields': ('status', 'assigned_to', 'assigned_at')
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}),
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('SLA Tracking', {
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'fields': ('due_at', 'is_overdue', 'reminder_sent_at', 'escalated_at')
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}),
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('Resolution', {
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'fields': ('resolution', 'resolved_at', 'resolved_by')
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}),
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('Closure', {
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'fields': ('closed_at', 'closed_by', 'resolution_survey', 'resolution_survey_sent_at')
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}),
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('Metadata', {
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'fields': ('metadata', 'created_at', 'updated_at'),
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'classes': ('collapse',)
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}),
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)
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readonly_fields = [
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'assigned_at', 'reminder_sent_at', 'escalated_at',
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'resolved_at', 'closed_at', 'resolution_survey_sent_at',
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'created_at', 'updated_at'
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]
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def get_queryset(self, request):
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qs = super().get_queryset(request)
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return qs.select_related(
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'patient', 'hospital', 'department', 'physician',
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'assigned_to', 'resolved_by', 'closed_by', 'resolution_survey'
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)
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def title_preview(self, obj):
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"""Show preview of title"""
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return obj.title[:60] + '...' if len(obj.title) > 60 else obj.title
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title_preview.short_description = 'Title'
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def severity_badge(self, obj):
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"""Display severity with color badge"""
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colors = {
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'low': 'info',
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'medium': 'warning',
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'high': 'danger',
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'critical': 'danger',
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}
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color = colors.get(obj.severity, 'secondary')
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return format_html(
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'<span class="badge bg-{}">{}</span>',
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color,
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obj.get_severity_display()
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)
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severity_badge.short_description = 'Severity'
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def status_badge(self, obj):
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"""Display status with color badge"""
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colors = {
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'open': 'danger',
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'in_progress': 'warning',
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'resolved': 'info',
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'closed': 'success',
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'cancelled': 'secondary',
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}
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color = colors.get(obj.status, 'secondary')
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return format_html(
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'<span class="badge bg-{}">{}</span>',
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color,
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obj.get_status_display()
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)
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status_badge.short_description = 'Status'
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def sla_indicator(self, obj):
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"""Display SLA status"""
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if obj.is_overdue:
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return format_html('<span class="badge bg-danger">OVERDUE</span>')
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from django.utils import timezone
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time_remaining = obj.due_at - timezone.now()
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hours_remaining = time_remaining.total_seconds() / 3600
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if hours_remaining < 4:
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return format_html('<span class="badge bg-warning">DUE SOON</span>')
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else:
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return format_html('<span class="badge bg-success">ON TIME</span>')
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sla_indicator.short_description = 'SLA'
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@admin.register(ComplaintAttachment)
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class ComplaintAttachmentAdmin(admin.ModelAdmin):
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"""Complaint attachment admin"""
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list_display = ['complaint', 'filename', 'file_type', 'file_size', 'uploaded_by', 'created_at']
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list_filter = ['file_type', 'created_at']
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search_fields = ['filename', 'description', 'complaint__title']
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ordering = ['-created_at']
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fieldsets = (
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(None, {
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'fields': ('complaint', 'file', 'filename', 'file_type', 'file_size')
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}),
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('Details', {
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'fields': ('uploaded_by', 'description')
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}),
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('Metadata', {
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'fields': ('created_at', 'updated_at')
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}),
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)
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readonly_fields = ['file_size', 'created_at', 'updated_at']
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def get_queryset(self, request):
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qs = super().get_queryset(request)
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return qs.select_related('complaint', 'uploaded_by')
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@admin.register(ComplaintUpdate)
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class ComplaintUpdateAdmin(admin.ModelAdmin):
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"""Complaint update admin"""
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list_display = ['complaint', 'update_type', 'message_preview', 'created_by', 'created_at']
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list_filter = ['update_type', 'created_at']
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search_fields = ['message', 'complaint__title']
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ordering = ['-created_at']
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fieldsets = (
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(None, {
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'fields': ('complaint', 'update_type', 'message')
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}),
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('Status Change', {
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'fields': ('old_status', 'new_status'),
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'classes': ('collapse',)
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}),
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('Details', {
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'fields': ('created_by', 'metadata')
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}),
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('Metadata', {
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'fields': ('created_at', 'updated_at')
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}),
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)
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readonly_fields = ['created_at', 'updated_at']
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def get_queryset(self, request):
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qs = super().get_queryset(request)
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return qs.select_related('complaint', 'created_by')
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def message_preview(self, obj):
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"""Show preview of message"""
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return obj.message[:100] + '...' if len(obj.message) > 100 else obj.message
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message_preview.short_description = 'Message'
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@admin.register(Inquiry)
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class InquiryAdmin(admin.ModelAdmin):
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"""Inquiry admin"""
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list_display = [
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'subject_preview', 'patient', 'contact_name',
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'hospital', 'category', 'status', 'assigned_to', 'created_at'
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]
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list_filter = ['status', 'category', 'hospital', 'created_at']
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search_fields = [
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'subject', 'message', 'contact_name', 'contact_phone',
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'patient__mrn', 'patient__first_name', 'patient__last_name'
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]
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ordering = ['-created_at']
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fieldsets = (
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('Patient Information', {
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'fields': ('patient',)
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}),
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('Contact Information (if no patient)', {
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'fields': ('contact_name', 'contact_phone', 'contact_email'),
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'classes': ('collapse',)
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}),
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('Organization', {
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'fields': ('hospital', 'department')
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}),
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('Inquiry Details', {
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'fields': ('subject', 'message', 'category')
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}),
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('Status & Assignment', {
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'fields': ('status', 'assigned_to')
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}),
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('Response', {
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'fields': ('response', 'responded_at', 'responded_by')
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}),
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('Metadata', {
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'fields': ('created_at', 'updated_at')
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}),
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)
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readonly_fields = ['responded_at', 'created_at', 'updated_at']
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def get_queryset(self, request):
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qs = super().get_queryset(request)
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return qs.select_related(
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'patient', 'hospital', 'department',
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'assigned_to', 'responded_by'
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)
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def subject_preview(self, obj):
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"""Show preview of subject"""
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return obj.subject[:60] + '...' if len(obj.subject) > 60 else obj.subject
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subject_preview.short_description = 'Subject'
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@admin.register(ComplaintSLAConfig)
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class ComplaintSLAConfigAdmin(admin.ModelAdmin):
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"""Complaint SLA Configuration admin"""
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list_display = [
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'hospital', 'severity', 'priority', 'sla_hours',
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'reminder_hours_before', 'is_active'
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]
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list_filter = ['hospital', 'severity', 'priority', 'is_active']
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search_fields = ['hospital__name_en', 'hospital__name_ar']
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ordering = ['hospital', 'severity', 'priority']
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fieldsets = (
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('Hospital', {
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'fields': ('hospital',)
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}),
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('Classification', {
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'fields': ('severity', 'priority')
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}),
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('SLA Configuration', {
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'fields': ('sla_hours', 'reminder_hours_before')
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}),
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('Status', {
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'fields': ('is_active',)
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}),
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('Metadata', {
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'fields': ('created_at', 'updated_at'),
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'classes': ('collapse',)
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}),
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)
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readonly_fields = ['created_at', 'updated_at']
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def get_queryset(self, request):
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qs = super().get_queryset(request)
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return qs.select_related('hospital')
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@admin.register(ComplaintCategory)
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class ComplaintCategoryAdmin(admin.ModelAdmin):
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"""Complaint Category admin"""
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list_display = [
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'name_en', 'code', 'hospital', 'parent',
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'order', 'is_active'
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]
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list_filter = ['hospital', 'is_active', 'parent']
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search_fields = ['name_en', 'name_ar', 'code', 'description_en']
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ordering = ['hospital', 'order', 'name_en']
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fieldsets = (
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('Hospital', {
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'fields': ('hospital',)
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}),
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('Category Details', {
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'fields': ('code', 'name_en', 'name_ar')
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}),
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('Description', {
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'fields': ('description_en', 'description_ar'),
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'classes': ('collapse',)
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}),
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('Hierarchy', {
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'fields': ('parent', 'order')
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}),
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('Status', {
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'fields': ('is_active',)
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}),
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('Metadata', {
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'fields': ('created_at', 'updated_at'),
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'classes': ('collapse',)
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}),
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)
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readonly_fields = ['created_at', 'updated_at']
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def get_queryset(self, request):
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qs = super().get_queryset(request)
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return qs.select_related('hospital', 'parent')
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@admin.register(EscalationRule)
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class EscalationRuleAdmin(admin.ModelAdmin):
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"""Escalation Rule admin"""
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list_display = [
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'name', 'hospital', 'escalate_to_role',
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'trigger_on_overdue', 'order', 'is_active'
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]
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list_filter = [
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'hospital', 'escalate_to_role', 'trigger_on_overdue',
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'severity_filter', 'priority_filter', 'is_active'
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]
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search_fields = ['name', 'description', 'hospital__name_en']
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ordering = ['hospital', 'order']
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fieldsets = (
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('Hospital', {
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'fields': ('hospital',)
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}),
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('Rule Details', {
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'fields': ('name', 'description')
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}),
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('Trigger Conditions', {
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'fields': ('trigger_on_overdue', 'trigger_hours_overdue')
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}),
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('Escalation Target', {
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'fields': ('escalate_to_role', 'escalate_to_user')
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}),
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('Filters', {
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'fields': ('severity_filter', 'priority_filter'),
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'classes': ('collapse',)
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}),
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('Order & Status', {
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'fields': ('order', 'is_active')
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}),
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('Metadata', {
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'fields': ('created_at', 'updated_at'),
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'classes': ('collapse',)
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}),
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)
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readonly_fields = ['created_at', 'updated_at']
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def get_queryset(self, request):
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qs = super().get_queryset(request)
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return qs.select_related('hospital', 'escalate_to_user')
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@admin.register(ComplaintThreshold)
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class ComplaintThresholdAdmin(admin.ModelAdmin):
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"""Complaint Threshold admin"""
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list_display = [
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'hospital', 'threshold_type', 'comparison_display',
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'threshold_value', 'action_type', 'is_active'
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]
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list_filter = [
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'hospital', 'threshold_type', 'comparison_operator',
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'action_type', 'is_active'
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]
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search_fields = ['hospital__name_en', 'hospital__name_ar']
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ordering = ['hospital', 'threshold_type']
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fieldsets = (
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('Hospital', {
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'fields': ('hospital',)
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}),
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('Threshold Configuration', {
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'fields': ('threshold_type', 'threshold_value', 'comparison_operator')
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}),
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('Action', {
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'fields': ('action_type',)
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}),
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('Status', {
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'fields': ('is_active',)
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}),
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('Metadata', {
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'fields': ('created_at', 'updated_at'),
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'classes': ('collapse',)
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}),
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)
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readonly_fields = ['created_at', 'updated_at']
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def get_queryset(self, request):
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qs = super().get_queryset(request)
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return qs.select_related('hospital')
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def comparison_display(self, obj):
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"""Display comparison operator"""
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return f"{obj.get_comparison_operator_display()}"
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comparison_display.short_description = 'Comparison'
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