51 lines
3.4 KiB
Python
51 lines
3.4 KiB
Python
# Generated by Django 5.0.14 on 2026-01-05 10:43
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import django.db.models.deletion
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import uuid
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from django.conf import settings
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from django.db import migrations, models
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class Migration(migrations.Migration):
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initial = True
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dependencies = [
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('organizations', '0001_initial'),
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migrations.swappable_dependency(settings.AUTH_USER_MODEL),
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]
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operations = [
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migrations.CreateModel(
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name='CallCenterInteraction',
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fields=[
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('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
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('updated_at', models.DateTimeField(auto_now=True)),
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('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)),
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('caller_name', models.CharField(blank=True, max_length=200)),
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('caller_phone', models.CharField(blank=True, max_length=20)),
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('caller_relationship', models.CharField(choices=[('patient', 'Patient'), ('family', 'Family Member'), ('other', 'Other')], default='patient', max_length=50)),
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('call_type', models.CharField(choices=[('inquiry', 'Inquiry'), ('complaint', 'Complaint'), ('appointment', 'Appointment'), ('follow_up', 'Follow-up'), ('feedback', 'Feedback'), ('other', 'Other')], db_index=True, max_length=50)),
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('subject', models.CharField(max_length=500)),
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('notes', models.TextField(blank=True)),
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('wait_time_seconds', models.IntegerField(blank=True, help_text='Time caller waited before agent answered', null=True)),
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('call_duration_seconds', models.IntegerField(blank=True, help_text='Total call duration', null=True)),
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('satisfaction_rating', models.IntegerField(blank=True, help_text='Caller satisfaction rating (1-5)', null=True)),
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('is_low_rating', models.BooleanField(db_index=True, default=False, help_text='True if rating below threshold (< 3)')),
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('resolved', models.BooleanField(default=False)),
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('resolution_notes', models.TextField(blank=True)),
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('call_started_at', models.DateTimeField(auto_now_add=True)),
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('call_ended_at', models.DateTimeField(blank=True, null=True)),
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('metadata', models.JSONField(blank=True, default=dict)),
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('agent', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='call_center_interactions', to=settings.AUTH_USER_MODEL)),
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('department', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='call_center_interactions', to='organizations.department')),
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('hospital', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='call_center_interactions', to='organizations.hospital')),
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('patient', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='call_center_interactions', to='organizations.patient')),
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],
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options={
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'ordering': ['-call_started_at'],
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'indexes': [models.Index(fields=['hospital', '-call_started_at'], name='callcenter__hospita_108d22_idx'), models.Index(fields=['agent', '-call_started_at'], name='callcenter__agent_i_51efd4_idx'), models.Index(fields=['is_low_rating', '-call_started_at'], name='callcenter__is_low__cbe9c7_idx')],
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},
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),
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]
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