381 lines
29 KiB
HTML
381 lines
29 KiB
HTML
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
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<meta name="viewport" content="width=device-width, initial-scale=1.0"/>
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<title>Suggestion System Escalation Templates</title>
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</head>
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<body style="margin: 0; padding: 0; background-color: #f3f4f6; font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;">
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<table border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color: #f3f4f6; padding: 40px 10px;">
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<tr>
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<td align="center">
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<!-- ========================================================================== -->
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<!-- STAGE 1: NEW SUGGESTION NOTIFICATION -->
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<!-- ========================================================================== -->
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<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; margin-bottom: 15px;">
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<tr>
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<td align="center" style="font-size: 18px; font-weight: bold; color: #4b5563; text-transform: uppercase; letter-spacing: 1px;">
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▼ Stage 1: New Suggestion Notification
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</td>
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</tr>
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</table>
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<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; background-color: #ffffff; border: 1px solid #e5e7eb; border-radius: 4px; box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1); margin-bottom: 60px;">
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<tr>
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<td style="padding: 40px 30px;">
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<!-- ARABIC SECTION -->
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<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="rtl" style="text-align: center;">
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<tr>
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<td>
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<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">إلى قسم العيادات الخارجية</h1>
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<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">تحية طيبة</h2>
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<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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نود إبلاغكم باستلام اقتراح بتاريخ: <a href="#" style="color: #0056b3; text-decoration: underline;">20/يوليو/2026 03:00 م</a> من قبل المراجع: <a href="#" style="color: #0056b3; text-decoration: underline;">فهد العتيبي</a>
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</p>
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<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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للإطلاع عليه، يمكنكم النقر على
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</p>
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<p style="margin: 0 0 25px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الاقتراح)</a>
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</p>
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<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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نرجو دراسة الاقتراح وتقديم الملاحظات خلال 48 ساعة، وللإفادة إضغط على
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</p>
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<p style="margin: 0 0 25px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الرد على الاقتراح)</a>
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</p>
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<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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<p style="margin: 0 0 4px 0;">للإستفسارات أو لمزيد من المعلومات، على التحويلة: 1379</p>
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<p style="margin: 0;">رقم التواصل: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
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</div>
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<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 35px auto;">
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<tr>
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<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
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<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">رابط</a>
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</td>
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</tr>
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</table>
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<p style="margin: 0 0 30px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
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نحن نقدر التزامكم، مع تحيات إدارة قسم علاقات المرضى وتجربة المريض
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</p>
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</td>
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</tr>
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</table>
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<hr style="border: 0; border-top: 1px dashed #d1d5db; margin: 20px 0 35px 0;" />
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<!-- ENGLISH SECTION -->
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<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="ltr" style="text-align: center;">
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<tr>
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<td>
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<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">To: Outpatient Department</h1>
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<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">Greetings,</h2>
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<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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We would like to inform you that a suggestion has been received on: <a href="#" style="color: #0056b3; text-decoration: underline;">20/July/2026 03:00 PM</a> from the visitor: <a href="#" style="color: #0056b3; text-decoration: underline;">Fahad Al-Otaibi</a>
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</p>
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<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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To view it, you can click on:
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</p>
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<p style="margin: 0 0 25px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Suggestion Form)</a>
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</p>
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<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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Please review the suggestion and provide feedback within 48 hours, and to respond, click on:
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</p>
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<p style="margin: 0 0 25px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Suggestion Response Form)</a>
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</p>
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<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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<p style="margin: 0 0 4px 0;">For inquiries or more information, via Extension: 1379</p>
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<p style="margin: 0;">Contact Number: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
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</div>
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<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 35px auto;">
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<tr>
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<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
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<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">Link</a>
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</td>
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</tr>
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</table>
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<p style="margin: 0 0 10px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
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We appreciate your commitment.<br />Regards, Patient Relations and Experience Management
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</p>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td bgcolor="#f9fafb" style="padding: 20px 30px; border-top: 1px solid #f3f4f6; border-radius: 0 0 4px 4px; text-align: center; font-size: 12px; color: #6b7280; font-weight: 500;">
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جميع الحقوق محفوظة © Al Hammadi Hospitals Group
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</td>
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</tr>
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</table>
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<!-- ========================================================================== -->
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<!-- STAGE 2: FIRST REMINDER NOTIFICATION -->
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<!-- ========================================================================== -->
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<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; margin-bottom: 15px;">
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<tr>
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<td align="center" style="font-size: 18px; font-weight: bold; color: #4b5563; text-transform: uppercase; letter-spacing: 1px;">
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▼ Stage 2: First Reminder Notification
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</td>
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</tr>
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</table>
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<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; background-color: #ffffff; border: 1px solid #e5e7eb; border-radius: 4px; box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1); margin-bottom: 60px;">
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<tr>
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<td style="padding: 40px 30px;">
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<!-- ARABIC SECTION -->
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<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="rtl" style="text-align: center;">
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<tr>
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<td>
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<h1 style="margin: 0 0 30px 0; font-size: 24px; font-weight: bold; color: #000000;">إلى قسم تقنية المعلومات</h1>
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<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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نقدر لكم انشغالكم وحرصكم، نود
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<span style="background-color: #ffff00; padding: 0 4px; color: #000000;">تذكيركم</span>
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بالاقتراح المقدم
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<br />
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بتاريخ: <a href="#" style="color: #0056b3; text-decoration: underline;">12/يوليو/2026 10:00 ص</a>
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<br />
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من قبل الموظف: <a href="#" style="color: #0056b3; text-decoration: underline;">منى السالم</a>
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</p>
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<p style="margin: 0 0 30px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الاقتراح)</a>
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</p>
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<p style="margin: 0 0 30px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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نرجو منكم التكرم بالرد على هذا الاقتراح خلال الـ 48 ساعة القادمة، حرصاً على تحسين تجربة المريض وضمان دراسة الاقتراح في الوقت المناسب , للرد نأمل النقر على
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</p>
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<p style="margin: 0 0 30px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الرد على الاقتراح)</a>
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</p>
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<div style="margin: 0 0 30px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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<p style="margin: 0 0 4px 0;">للإستفسارات أو لمزيد من المعلومات، يُرجى التواصل على:</p>
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<p style="margin: 0 0 4px 0;">التحويلة: 1379</p>
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<p style="margin:;">رقم التواصل: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
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</div>
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<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 40px auto;">
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<tr>
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<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
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<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">رابط</a>
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</td>
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</tr>
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</table>
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<p style="margin: 0 0 40px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
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نحن نقدر التزامكم، مع تحيات إدارة قسم علاقات المرضى وتجربة المريض
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</p>
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</td>
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</tr>
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</table>
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<hr style="border: 0; border-top: 1px dashed #d1d5db; margin: 20px 0 40px 0;" />
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<!-- ENGLISH SECTION -->
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<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="ltr" style="text-align: center;">
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<tr>
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<td>
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<h1 style="margin: 0 0 30px 0; font-size: 24px; font-weight: bold; color: #000000;">To: Information Technology Department</h1>
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<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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We appreciate your dedication and diligence. We would like to <span style="background-color: #ffff00; padding: 0 4px; color: #000000;">remind you</span> regarding the submitted suggestion
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<br />
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Dated: <a href="#" style="color: #0056b3; text-decoration: underline;">12/July/2026 10:00 AM</a>
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<br />
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From staff member: <a href="#" style="color: #0056b3; text-decoration: underline;">Mona Al-Salem</a>
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</p>
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<p style="margin: 0 0 30px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Suggestion Form)</a>
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</p>
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<p style="margin: 0 0 30px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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Please kindly respond to this suggestion within the next 48 hours, in our commitment to enhancing patient experience and ensuring timely review. To reply, please click on:
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</p>
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<p style="margin: 0 0 30px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Suggestion Response Form)</a>
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</p>
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<div style="margin: 0 0 30px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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<p style="margin: 0 0 4px 0;">For inquiries or more information, please contact us via:</p>
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<p style="margin: 0 0 4px 0;">Extension: 1379</p>
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<p style="margin:;">Contact Number: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
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</div>
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<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 40px auto;">
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<tr>
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<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
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<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">Link</a>
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</td>
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</tr>
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</table>
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<p style="margin: 0 0 20px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
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We appreciate your commitment.<br />Regards, Patient Relations and Experience Management
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</p>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td bgcolor="#f9fafb" style="padding: 20px 30px; border-top: 1px solid #f3f4f6; border-radius: 0 0 4px 4px; text-align: center; font-size: 12px; color: #6b7280; font-weight: 500;">
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جميع الحقوق محفوظة © Al Hammadi Hospitals Group
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</td>
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</tr>
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</table>
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<!-- ========================================================================== -->
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<!-- STAGE 3: SECOND REMINDER NOTIFICATION -->
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<!-- ========================================================================== -->
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<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; margin-bottom: 15px;">
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<tr>
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<td align="center" style="font-size: 18px; font-weight: bold; color: #4b5563; text-transform: uppercase; letter-spacing: 1px;">
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▼ Stage 3: Second Reminder Notification
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</td>
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</tr>
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</table>
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<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; background-color: #ffffff; border: 1px solid #e5e7eb; border-radius: 4px; box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1);">
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<tr>
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<td style="padding: 40px 30px;">
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<!-- ARABIC SECTION -->
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<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="rtl" style="text-align: center;">
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<tr>
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<td>
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<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">إلى قسم الموارد البشرية</h1>
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<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">تحية طيبة</h2>
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<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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نشكر لكم تعاونكم ونقدّر انشغالكم، ولكن نرجو <span style="background-color: #ffff00; padding: 0 4px; color: #000000;">ملاحظة اقتراب الموعد النهائي للرد (24 ساعة)</span> على الاقتراح المقدم بتاريخ: <a href="#" style="color: #0056b3; text-decoration: underline;">05/يوليو/2026 09:15 ص</a> من قبل المراجع: <a href="#" style="color: #0056b3; text-decoration: underline;">سارة الحربي</a>
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</p>
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<p style="margin: 0 0 25px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الاقتراح)</a>
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</p>
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<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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لذا نأمل منكم التكرم بالرد والإفادة في أقرب وقت ممكن لتجنب أي تأخير إضافي في دراسة الاقتراح. وللرد، يرجى النقر على
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</p>
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<p style="margin: 0 0 25px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الرد على الاقتراح)</a>
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</p>
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<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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<p style="margin: 0 0 4px 0;">للإستفسارات أو لمزيد من المعلومات، يُرجى التواصل معنا:</p>
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<p style="margin: 0 0 4px 0;">التحويلة: 1379</p>
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<p style="margin: 0;">رقم التواصل: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
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</div>
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<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 35px auto;">
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<tr>
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<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
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<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">رابط</a>
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</td>
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</tr>
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</table>
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<p style="margin: 0 0 30px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
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نحن نقدر التزامكم، مع تحيات إدارة قسم علاقات المرضى وتجربة المريض
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</p>
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</td>
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</tr>
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</table>
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<hr style="border: 0; border-top: 1px dashed #d1d5db; margin: 20px 0 35px 0;" />
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<!-- ENGLISH SECTION -->
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<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="ltr" style="text-align: center;">
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<tr>
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<td>
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<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">To: Human Resources Department</h1>
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<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">Greetings,</h2>
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<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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We appreciate your cooperation and value your time, but please <span style="background-color: #ffff00; padding: 0 4px; color: #000000;">note that the deadline for response is approaching (24 hours)</span> regarding the suggestion submitted on: <a href="#" style="color: #0056b3; text-decoration: underline;">05/July/2026 09:15 AM</a> from the visitor: <a href="#" style="color: #0056b3; text-decoration: underline;">Sarah Al-Harbi</a>
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</p>
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<p style="margin: 0 0 25px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Suggestion Form)</a>
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</p>
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<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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Therefore, we kindly request your response and feedback as soon as possible to avoid any further delay in reviewing the suggestion. To reply, please click on:
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</p>
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<p style="margin: 0 0 25px 0;">
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<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Suggestion Response Form)</a>
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</p>
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<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
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<p style="margin: 0 0 4px 0;">For inquiries or more information, please contact us via:</p>
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<p style="margin: 0 0 4px 0;">Extension: 1379</p>
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<p style="margin: 0;">Contact Number: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
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</div>
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<tr>
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<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
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<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">Link</a>
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</table>
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<p style="margin: 0 0 10px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
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We appreciate your commitment.<br />Regards, Patient Relations and Experience Management
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</p>
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جميع الحقوق محفوظة © Al Hammadi Hospitals Group
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