24 lines
841 B
Plaintext
24 lines
841 B
Plaintext
REMINDER: Explanation Request - Complaint #{{ complaint.id|slice:":8" }}
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Dear {{ staff.first_name }} {{ staff.last_name }},
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This is a reminder that you have been requested to provide an explanation for the following complaint:
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Complaint #{{ complaint.id|slice:":8" }}
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Title: {{ complaint.title }}
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Description: {{ complaint.description }}
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Your explanation is due in {{ hours_remaining }} hours (due: {{ due_date|date:"Y-m-d H:i" }}).
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To submit your explanation, click on the link below:
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{{ site_url }}/complaints/explanation/{{ explanation.token }}/
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Please submit your explanation before the deadline to avoid escalation to your manager.
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If you have any questions, please contact the person who requested this explanation.
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Thank you for your cooperation.
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---
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This is an automated reminder from the PX360 Complaint Management System.
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