290 lines
18 KiB
HTML
290 lines
18 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>PX360 · MOH-3 – Overall Satisfaction With Complaint Resolution</title>
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<!-- Tailwind + lucide + apexcharts + html2pdf (consistent theme) -->
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<script src="https://cdn.tailwindcss.com"></script>
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<script src="https://unpkg.com/lucide@latest"></script>
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<script src="https://cdn.jsdelivr.net/npm/apexcharts"></script>
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<script src="https://cdnjs.cloudflare.com/ajax/libs/html2pdf.js/0.10.1/html2pdf.bundle.min.js"></script>
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<script>
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tailwind.config = {
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theme: { extend: { colors: { navy: '#005696', blue: '#007bbd', light: '#f8fafc', slate: '#64748b' } } }
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}
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</script>
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<style>
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body { font-family: 'Segoe UI', Tahoma, sans-serif; background-color: #f1f5f9; }
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.excel-border { border: 1px solid #cbd5e1; }
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.cell { border: 1px solid #cbd5e1; padding: 6px; text-align: center; font-size: 11px; }
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.table-header { background-color: #eef6fb; font-weight: bold; color: #005696; }
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@media print { .no-print { display: none !important; } }
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</style>
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</head>
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<body class="p-4 md:p-8">
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<div id="report" class="max-w-6xl mx-auto bg-white p-10 shadow-2xl border excel-border">
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<!-- ===== HEADER navy/blue (PX360 identity) ===== -->
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<div class="flex items-center justify-between border-b-4 border-navy pb-6 mb-8">
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<div class="flex items-center gap-4">
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<div class="bg-navy p-3 rounded-2xl shadow-lg">
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<i data-lucide="smile" class="text-white w-10 h-10"></i>
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</div>
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<div>
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<h1 class="text-3xl font-black text-navy tracking-tighter uppercase">PX360</h1>
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<p class="text-[10px] font-bold text-blue tracking-[0.2em] uppercase">Patient Satisfaction · Complaint Resolution</p>
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</div>
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</div>
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<div class="text-right">
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<p class="text-navy font-black text-sm uppercase">MOH - 3</p>
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<p class="text-slate text-xs italic">Target 80% · Threshold 70%</p>
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</div>
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</div>
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<div class="text-center mb-8">
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<h2 class="text-lg font-black text-navy uppercase underline underline-offset-4">Overall Satisfaction with Complaint Resolution – 2025</h2>
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</div>
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<!-- ===== MAIN TABLE – exact figures from KPI-3 PDF ===== -->
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<table class="w-full border-collapse mb-8">
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<tr class="table-header cell">
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<td class="cell">No.</td>
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<td class="cell">Perf. Indicator ID</td>
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<td class="cell w-56">Indicator Title</td>
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<td class="cell">Target</td>
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<td class="cell">Threshold</td>
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<td class="cell">Numerator / Denominator</td>
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<td class="cell">Jan</td><td class="cell">Feb</td><td class="cell">Mar</td><td class="cell">Apr</td>
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<td class="cell">May</td><td class="cell">Jun</td><td class="cell">Jul</td><td class="cell">Aug</td>
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<td class="cell">Sep</td><td class="cell">Oct</td><td class="cell">Nov</td><td class="cell bg-navy text-white">TOTAL</td>
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</tr>
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<!-- row 1: satisfied responses (numerator) -->
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<tr>
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<td rowspan="3" class="cell font-bold text-blue">3</td>
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<td rowspan="3" class="cell font-bold text-navy">MOH - 3</td>
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<td rowspan="3" class="cell text-left font-bold text-navy px-2 uppercase">Overall Satisfaction with Complaint Resolution</td>
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<td rowspan="3" class="cell">80%</td>
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<td rowspan="3" class="cell">70%</td>
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<td class="cell text-left bg-slate-50">Satisfied responses</td>
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<td class="cell">37</td><td class="cell">27</td><td class="cell">25</td><td class="cell">33</td><td class="cell">29</td><td class="cell">22</td>
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<td class="cell">41</td><td class="cell">37</td><td class="cell">31</td><td class="cell">35</td><td class="cell">19</td><td class="cell font-bold">336</td>
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</tr>
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<!-- row 2: total complaints received -->
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<tr>
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<td class="cell text-left bg-slate-50">Total complaints received</td>
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<td class="cell">71</td><td class="cell">57</td><td class="cell">50</td><td class="cell">57</td><td class="cell">65</td><td class="cell">50</td>
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<td class="cell">63</td><td class="cell">65</td><td class="cell">79</td><td class="cell">76</td><td class="cell">49</td><td class="cell font-bold">682</td>
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</tr>
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<!-- row 3: result % (exact values from PDF) -->
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<tr class="font-bold">
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<td class="cell text-left text-navy">Result (%)</td>
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<td class="cell">52.1%</td><td class="cell">47.4%</td><td class="cell">50.0%</td><td class="cell">57.9%</td><td class="cell">44.6%</td><td class="cell">44.0%</td>
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<td class="cell">65.1%</td><td class="cell">56.9%</td><td class="cell">39.2%</td><td class="cell">46.1%</td><td class="cell bg-red-200 text-red-800">38.8%</td><td class="cell bg-navy text-white">49.3%</td>
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</tr>
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</table>
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<!-- ===== Definition & metadata ===== -->
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<div class="text-xs text-slate bg-slate-50 p-3 rounded-lg border excel-border mb-6 italic">
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<span class="font-bold text-navy">Definition:</span> The satisfaction of patients/family/others from the complaint resolution/outcome.
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Target (80%) aim; Threshold (70%) minimum acceptable.
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</div>
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<div class="grid grid-cols-2 md:grid-cols-5 gap-2 text-[10px] bg-slate-50 p-3 rounded-lg border excel-border mb-8">
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<div><span class="font-bold text-navy">Category:</span> Organizational</div>
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<div><span class="font-bold text-navy">Type:</span> Outcome</div>
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<div><span class="font-bold text-navy">Risk:</span> <span class="bg-red-200 px-1.5 py-0.5 rounded-full text-red-800">High</span></div>
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<div><span class="font-bold text-navy">Data coll.:</span> Retrospective</div>
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<div><span class="font-bold text-navy">Method:</span> Others</div>
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<div><span class="font-bold text-navy">Dimension:</span> Efficiency</div>
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<div><span class="font-bold text-navy">Gather freq.:</span> Monthly</div>
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<div><span class="font-bold text-navy">Reporting:</span> Monthly</div>
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<div><span class="font-bold text-navy">Collector:</span> Ms. Ather Alqahani</div>
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<div><span class="font-bold text-navy">Analyzer:</span> Ms. Shahad Alanazi</div>
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</div>
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<!-- ===== two charts: trend + overall satisfaction gauge-like donut ===== -->
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<div class="grid grid-cols-1 md:grid-cols-3 gap-6 mb-8 no-break">
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<div class="md:col-span-2 border excel-border p-4 rounded-xl bg-slate-50/50">
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<p class="text-[10px] font-bold text-navy uppercase mb-4 flex items-center gap-2">
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<i data-lucide="trending-down" class="w-3 h-3 text-red-500"></i> Monthly Satisfaction Rate (%) – Target 80%
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</p>
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<div id="trendChart"></div>
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</div>
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<div class="border excel-border p-4 rounded-xl bg-slate-50/50">
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<p class="text-[10px] font-bold text-navy uppercase mb-4 flex items-center gap-2">
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<i data-lucide="frown" class="w-3 h-3"></i> Satisfied vs Dissatisfied (Overall)
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</p>
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<div id="sourceChart"></div>
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</div>
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</div>
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<!-- ===== ANALYSIS block – verbatim from PDF ===== -->
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<div class="mb-8 p-5 bg-blue/5 border-l-4 border-navy rounded-xl">
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<h3 class="text-navy font-bold text-sm uppercase flex items-center gap-2 mb-3"><i data-lucide="bar-chart-3" class="w-4 h-4"></i>Analysis</h3>
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<div class="grid md:grid-cols-2 gap-6 text-xs">
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<div>
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<p class="font-semibold text-navy">📊 Satisfaction Rate (monthly):</p>
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<ul class="list-disc list-inside text-slate mt-1 grid grid-cols-2 gap-x-2">
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<li>January: 61.67%</li><li>February: 48.21%</li>
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<li>March: 50.00%</li><li>April: 61.11%</li>
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<li>May: 49.15%</li><li>June: 45.83%</li>
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<li>July: 68.33%</li><li>August: 56.92%</li>
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<li>September: 43.06%</li><li>October: 48.61%</li>
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<li class="font-bold text-red-600">November: 43.18% (lowest)</li>
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</ul>
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</div>
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<div>
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<p class="font-semibold text-navy">⚠️ MOH Overall Satisfaction (Nov): <span class="text-red-600">38.8%</span></p>
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<p class="text-slate mt-1">The satisfaction rate has marked a significant drop compared to previous months, as it is the lowest in 2025.</p>
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<p class="font-semibold text-navy mt-2">Reasons for decline:</p>
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<ul class="list-decimal list-inside text-slate text-[10px]">
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<li>Complaints are taking a long time to be addressed, leading to frustration.</li>
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<li>Many patients are dissatisfied with outcomes, finding responses unconvincing and escalating to administration.</li>
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<li>Rights are seen as belonging to the patient rather than the hospital.</li>
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</ul>
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</div>
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</div>
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</div>
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<!-- ===== Recommendations (exact from PDF) ===== -->
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<div class="mb-8 p-4 bg-amber-50/70 border-l-4 border-amber-600 rounded-xl">
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<h3 class="text-navy font-bold text-sm uppercase flex items-center gap-2 mb-2"><i data-lucide="message-square" class="w-4 h-4"></i>Recommendations</h3>
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<p class="text-xs text-slate italic">It is recommended that coordinators maintain a strong focus on this KPI. Additionally, specialists should advocate for patients by thoroughly reviewing responses to complaints. If a response is deemed unsatisfactory, they should follow up with the department to ensure the final reply meets the patient's needs and expectations.</p>
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</div>
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<!-- ===== department style quick stats (customised for satisfaction) ===== -->
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<div class="grid grid-cols-2 border-t border-l excel-border mb-8">
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<div class="p-4 border-r border-b excel-border">
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<h3 class="bg-navy text-white text-[10px] font-bold px-2 py-1 mb-2 inline-block">HIGHEST SATISFACTION</h3>
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<div id="viewMed" class="text-[11px] text-slate whitespace-pre-line leading-relaxed italic">July: 68.33% · April: 61.11% · January: 61.67%</div>
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</div>
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<div class="p-4 border-r border-b excel-border">
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<h3 class="bg-blue text-white text-[10px] font-bold px-2 py-1 mb-2 inline-block">LOWEST SATISFACTION</h3>
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<div id="viewAdmin" class="text-[11px] text-slate whitespace-pre-line leading-relaxed italic">November: 38.8% · September: 39.2% · June: 44.0%</div>
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</div>
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<div class="p-4 border-r border-b excel-border">
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<h3 class="bg-slate text-white text-[10px] font-bold px-2 py-1 mb-2 inline-block">AVERAGE 2025</h3>
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<div id="viewNur" class="text-[11px] text-slate whitespace-pre-line leading-relaxed italic">Overall satisfaction: 49.3% (below target 80%)</div>
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</div>
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<div class="p-4 border-r border-b excel-border bg-slate-50">
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<h3 class="bg-slate-400 text-white text-[10px] font-bold px-2 py-1 mb-2 inline-block">KEY FOCUS</h3>
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<div class="text-[11px] text-slate italic">Reduce resolution time · Improve outcome clarity · Patient advocacy</div>
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</div>
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</div>
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<!-- ===== editable insights panel (like template) with preset analysis ===== -->
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<div class="no-print bg-slate-100 p-6 rounded-xl border-2 border-dashed border-navy/20 mb-8">
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<div class="flex justify-between items-center mb-4">
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<h4 class="font-bold text-navy text-sm uppercase flex items-center gap-2">
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<i data-lucide="edit-3" class="w-4 h-4"></i> Data Insights Editor (MOH-3)
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</h4>
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<div class="flex gap-2">
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<select id="monthSelect" onchange="loadMonth()" class="text-xs border p-1 rounded font-bold text-navy outline-none">
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<option value="nov">November (critical drop)</option>
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<option value="overview">Full year overview</option>
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</select>
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<button onclick="exportPDF()" class="bg-navy text-white px-4 py-1 rounded text-xs font-bold hover:bg-blue">Download PDF</button>
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</div>
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</div>
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<div class="grid grid-cols-4 gap-4">
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<textarea id="editMed" oninput="sync()" placeholder="Highest months …" class="border p-2 text-[10px] h-20 rounded w-full"></textarea>
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<textarea id="editAdmin" oninput="sync()" placeholder="Lowest months …" class="border p-2 text-[10px] h-20 rounded w-full"></textarea>
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<textarea id="editNur" oninput="sync()" placeholder="Avg & comments …" class="border p-2 text-[10px] h-20 rounded w-full"></textarea>
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<textarea id="editRec" oninput="sync()" placeholder="Recommendations …" class="border p-2 text-[10px] h-20 rounded w-full"></textarea>
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</div>
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</div>
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<!-- ===== recommendations block (view) ===== -->
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<div class="mb-12">
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<h3 class="text-navy font-bold text-xs uppercase border-b-2 border-navy mb-2">Ongoing recommendations (from editor):</h3>
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<div id="viewRec" class="text-xs text-slate bg-blue/5 p-4 rounded-lg border-l-4 border-navy whitespace-pre-line italic"></div>
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</div>
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<!-- ===== signatures (exact match from PDF) ===== -->
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<div class="grid grid-cols-3 gap-12 text-[10px] font-bold text-navy mt-20 text-center">
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<div><p class="mb-12 uppercase opacity-50">Prepared by</p><div class="border-t border-slate pt-2">Ms. Ather Alqahani<br>Patient Relations Coordinator</div></div>
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<div><p class="mb-12 uppercase opacity-50">Reviewed by</p><div class="border-t border-slate pt-2">Ms. Shahad Alanazi<br>Patient Relations Supervisor</div></div>
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<div><p class="mb-12 uppercase opacity-50">Approved by</p><div class="border-t border-slate pt-2">Dr. Abdulreh Alsuaibi<br>Medical Director</div></div>
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</div>
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<!-- additional approvers -->
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<div class="flex justify-center gap-8 text-[9px] text-slate mt-3">
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<span>Mr. Turki Alkhamis (Patient Affairs Director)</span>
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<span>Mr. Mohammed Alhajiy (Quality Management Director)</span>
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</div>
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</div>
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<script>
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lucide.createIcons();
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// contextual data for the editable panels (based on PDF)
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const data = {
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nov: {
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med: "Highest satisfaction months: July 68.33%, April 61.11%, January 61.67%",
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admin: "Lowest satisfaction: November 38.8% (lowest of year), September 39.2%, June 44.0%",
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nur: "2025 avg satisfaction 49.3% · far below 80% target. Critical drop in Nov.",
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rec: "• Reduce complaint resolution time.\n• Review responses for clarity/convincing outcomes.\n• Advocate patient rights more strongly.\n• Focus on departments with long delays."
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},
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overview: {
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med: "Best performers: Jul (68.33%), Apr (61.11%), Jan (61.67%).",
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admin: "Worst: Nov (38.8%), Sep (39.2%), Jun (44.0%), May (44.6%)",
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nur: "Overall satisfaction 49.3%. Threshold 70% never reached. Urgent action needed.",
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rec: "Coordinators must maintain strong focus on this KPI. Specialists should advocate for patients, review responses, and follow up to ensure final reply meets patient expectations."
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}
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};
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function loadMonth() {
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const m = document.getElementById('monthSelect').value; // 'nov' or 'overview'
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document.getElementById('editMed').value = data[m].med;
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document.getElementById('editAdmin').value = data[m].admin;
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document.getElementById('editNur').value = data[m].nur;
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document.getElementById('editRec').value = data[m].rec;
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sync();
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}
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function sync() {
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document.getElementById('viewMed').innerText = document.getElementById('editMed').value;
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document.getElementById('viewAdmin').innerText = document.getElementById('editAdmin').value;
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document.getElementById('viewNur').innerText = document.getElementById('editNur').value;
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document.getElementById('viewRec').innerText = document.getElementById('editRec').value;
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}
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// trend chart (12 months data from PDF)
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new ApexCharts(document.querySelector("#trendChart"), {
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series: [{ name: 'Satisfaction %', data: [52.1, 47.4, 50.0, 57.9, 44.6, 44.0, 65.1, 56.9, 39.2, 46.1, 38.8, 49.3] }],
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chart: { height: 180, type: 'line', toolbar: { show: false }, dropShadow: { enabled: true, top: 2, left: 2, blur: 2, opacity: 0.2 } },
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colors: ['#005696'],
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stroke: { width: 3, curve: 'smooth' },
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markers: { size: 4, colors: ['#007bbd'], strokeColors: '#fff' },
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xaxis: { categories: ['J','F','M','A','M','J','J','A','S','O','N','D'] },
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yaxis: { min: 30, max: 80, labels: { formatter: v => v + '%' } },
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annotations: { yaxis: [{ y: 80, borderColor: '#16a34a', label: { text: 'Target 80%', style: { color: '#fff', background: '#16a34a' } } }] }
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}).render();
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// small donut: satisfied vs dissatisfied (336 satisfied, 346 dissatisfied = 682 total)
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new ApexCharts(document.querySelector("#sourceChart"), {
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series: [336, 346],
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chart: { type: 'donut', height: 160 },
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labels: ['Satisfied', 'Dissatisfied'],
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colors: ['#005696', '#cbd5e1'],
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legend: { position: 'bottom', fontSize: '9px' }
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}).render();
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function exportPDF() {
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const element = document.getElementById('report');
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html2pdf().from(element).set({
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margin: 0.3,
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filename: 'MOH3_Satisfaction_2025.pdf',
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html2canvas: { scale: 2 },
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jsPDF: { unit: 'in', format: 'letter', orientation: 'portrait' }
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}).save();
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}
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// initial load (nov focus)
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loadMonth();
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</script>
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<p class="text-[9px] text-gray-300 text-center max-w-6xl mx-auto mt-2">MOH-3 – Overall Satisfaction with Complaint Resolution (recreated from PDF). Includes all monthly figures, detailed analysis, and PX360 theme.</p>
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</body>
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</html> |