2859 lines
89 KiB
JSON
2859 lines
89 KiB
JSON
[
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "d7373322-91f3-43a5-b3b1-9b559457ee57",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.214Z",
|
|
"updated_at": "2026-02-25T03:53:46.216Z",
|
|
"code": "",
|
|
"name_en": "Access",
|
|
"name_ar": "الوصول",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "f0ab8409-48dd-4eea-8893-c7353cd001f6",
|
|
"level": 3,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "c39328c8-f960-4f18-9e87-bf0c5d4c20ba",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.087Z",
|
|
"updated_at": "2026-02-25T03:53:46.089Z",
|
|
"code": "",
|
|
"name_en": "Administrative Policies",
|
|
"name_ar": "السياسات الإدارية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "74fcb5d2-ab52-4af9-9b92-063babee5c66",
|
|
"level": 3,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "89811d98-9130-4a52-8bd3-a61da27dee7c",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.218Z",
|
|
"updated_at": "2026-02-25T03:53:46.220Z",
|
|
"code": "appointment_scheduling_refusal",
|
|
"name_en": "Appointment scheduling refusal",
|
|
"name_ar": "رفض تحديد موعد",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "d7373322-91f3-43a5-b3b1-9b559457ee57",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "87827d89-00ee-4f7e-8444-ccc05511f76d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.376Z",
|
|
"updated_at": "2026-02-25T03:53:46.378Z",
|
|
"code": "breach_of_confidentiality",
|
|
"name_en": "Breach of confidentiality",
|
|
"name_ar": "انتهاك السرية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "e2e3a584-2551-4ceb-b4bd-5353e9035aad",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "8b496392-68df-4e14-ae54-2af801d0bcc2",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.750Z",
|
|
"updated_at": "2026-02-25T03:53:45.750Z",
|
|
"code": "",
|
|
"name_en": "CLINICAL",
|
|
"name_ar": "سريري",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": null,
|
|
"level": 1,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "57762e89-d99b-4983-9533-2fd59d114c2c",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.260Z",
|
|
"updated_at": "2026-02-25T03:53:46.262Z",
|
|
"code": "",
|
|
"name_en": "Communication",
|
|
"name_ar": "التواصل",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0acee332-60af-49a9-92a5-ebe40642bd7b",
|
|
"level": 2,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "6bfbf0b3-3c94-4bf6-ba83-8d52f236cef5",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.344Z",
|
|
"updated_at": "2026-02-25T03:53:46.346Z",
|
|
"code": "",
|
|
"name_en": "Consent Process",
|
|
"name_ar": "إجراءات الموافقة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "c7ec063b-7bc9-479c-a508-0eba2199de92",
|
|
"level": 3,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "b0d13cca-a66b-4250-838a-8a8a73fad0f9",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.349Z",
|
|
"updated_at": "2026-02-25T03:53:46.351Z",
|
|
"code": "consent_not_explained",
|
|
"name_en": "Consent not explained",
|
|
"name_ar": "لم يتم شرح الموافقة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6bfbf0b3-3c94-4bf6-ba83-8d52f236cef5",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "b1487154-7b31-4287-9795-bb11eb53cc31",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.302Z",
|
|
"updated_at": "2026-02-25T03:53:46.307Z",
|
|
"code": "",
|
|
"name_en": "Emotional Support",
|
|
"name_ar": "الدعم العاطفي",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "64069d61-acc5-47b1-97c7-0194c05f2d43",
|
|
"level": 3,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "188e6ba1-82d0-45d1-afa2-e4b92e0de2a3",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.015Z",
|
|
"updated_at": "2026-02-25T03:53:46.017Z",
|
|
"code": "equipment_failure_malfunction",
|
|
"name_en": "Equipment failure/malfunction",
|
|
"name_ar": "فشل أو عطل في المعدات",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "07dd48ec-6ea6-432f-861d-e004ad48966d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "ba176804-4ea2-4771-b6fe-cb44bd580aed",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.922Z",
|
|
"updated_at": "2026-02-25T03:53:45.923Z",
|
|
"code": "errors_in_diagnosis",
|
|
"name_en": "Errors in diagnosis",
|
|
"name_ar": "أخطاء في التشخيص",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "491c8840-b7d4-41ad-8847-a910b71e550f",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "5dac5f8b-b445-49da-93a5-5f700d3abf0b",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.762Z",
|
|
"updated_at": "2026-02-25T03:53:45.764Z",
|
|
"code": "",
|
|
"name_en": "Examination",
|
|
"name_ar": "الفحص",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "fe2dd339-5da8-4801-934e-6a3c1f3990e9",
|
|
"level": 3,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "591f96e9-ef60-445b-be71-ed34c7edd3b0",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.236Z",
|
|
"updated_at": "2026-02-25T03:53:46.239Z",
|
|
"code": "examination_delay_in_emergency",
|
|
"name_en": "Examination delay in emergency",
|
|
"name_ar": "تأخير الفحص في الطوارئ",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "f76ebbea-bb42-4f0a-a3e4-c5f375fa6fa4",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "1629d632-4b27-4a39-97d3-1917ce5c6d5e",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.769Z",
|
|
"updated_at": "2026-02-25T03:53:45.772Z",
|
|
"code": "examination_not_performed",
|
|
"name_en": "Examination not performed",
|
|
"name_ar": "لم يتم إجراء الفحص",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "5dac5f8b-b445-49da-93a5-5f700d3abf0b",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "822831d5-e296-4174-98e6-1919bc52aa45",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.137Z",
|
|
"updated_at": "2026-02-25T03:53:46.139Z",
|
|
"code": "fire_and_safety_hazards",
|
|
"name_en": "Fire and safety hazards",
|
|
"name_ar": "مخاطر الحريق والسلامة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "1637eed7-4afe-4b08-8529-3108f4947003",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "9d38b7e7-ebf7-4ab5-8e01-5bdb8d8c7e5a",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.311Z",
|
|
"updated_at": "2026-02-25T03:53:46.313Z",
|
|
"code": "inadequate_emotional_support",
|
|
"name_en": "Inadequate emotional support",
|
|
"name_ar": "دعم عاطفي غير كافٍ",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "b1487154-7b31-4287-9795-bb11eb53cc31",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "f0aed489-6fe1-45c7-a900-6b9660b88987",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.325Z",
|
|
"updated_at": "2026-02-25T03:53:46.329Z",
|
|
"code": "inappropriate_aggressive_behavior",
|
|
"name_en": "Inappropriate/aggressive behavior",
|
|
"name_ar": "سلوك غير لائق / عدواني",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0f66256a-13f9-41f3-998b-617949e5e00e",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "74fcb5d2-ab52-4af9-9b92-063babee5c66",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.082Z",
|
|
"updated_at": "2026-02-25T03:53:46.084Z",
|
|
"code": "",
|
|
"name_en": "Institutional Issues",
|
|
"name_ar": "القضايا المؤسسية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "14084edb-3452-4f2f-abe3-972a61617d1e",
|
|
"level": 2,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "14084edb-3452-4f2f-abe3-972a61617d1e",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.079Z",
|
|
"updated_at": "2026-02-25T03:53:46.079Z",
|
|
"code": "",
|
|
"name_en": "MANAGEMENT",
|
|
"name_ar": "إداري",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": null,
|
|
"level": 1,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "71f8d593-2120-451b-8478-4bef547d7e6a",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.192Z",
|
|
"updated_at": "2026-02-25T03:53:46.194Z",
|
|
"code": "medical_supply_shortage",
|
|
"name_en": "Medical supply shortage",
|
|
"name_ar": "نقص في المستلزمات الطبية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "ba706974-925f-490d-b87e-532878cb359f",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.949Z",
|
|
"updated_at": "2026-02-25T03:53:45.951Z",
|
|
"code": "",
|
|
"name_en": "Medication & Vaccination",
|
|
"name_ar": "الأدوية واللقاحات",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0f044004-30cc-48b3-887f-4f8d883f562c",
|
|
"level": 3,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "651ce8a1-dc98-4267-b47e-fdcb973061bf",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.156Z",
|
|
"updated_at": "2026-02-25T03:53:46.158Z",
|
|
"code": "miscalculation",
|
|
"name_en": "Miscalculation",
|
|
"name_ar": "خطأ في الحساب",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "12ae4967-ad40-44ac-8f1c-682a04f50abc",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "0a839b69-64b5-437d-a333-785af61699b8",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.275Z",
|
|
"updated_at": "2026-02-25T03:53:46.277Z",
|
|
"code": "miscommunication_with_patient",
|
|
"name_en": "Miscommunication with Patient",
|
|
"name_ar": "سوء فهم مع المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0bc34905-8f43-48c5-99e8-ecc7a7efc98f",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "5f1b131d-6bd6-407a-8be3-5797da30baef",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.823Z",
|
|
"updated_at": "2026-02-25T03:53:45.825Z",
|
|
"code": "miscoordination",
|
|
"name_en": "Miscoordination",
|
|
"name_ar": "سوء التنسيق",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "255a215a-34f6-474a-85d6-91f26bf5498f",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "55965364-8b57-48f3-b8d9-94a1be080b6d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.092Z",
|
|
"updated_at": "2026-02-25T03:53:46.094Z",
|
|
"code": "paperwork_delays",
|
|
"name_en": "Paperwork delays",
|
|
"name_ar": "تأخير في المعاملات الورقية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "c39328c8-f960-4f18-9e87-bf0c5d4c20ba",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "0bc34905-8f43-48c5-99e8-ecc7a7efc98f",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.267Z",
|
|
"updated_at": "2026-02-25T03:53:46.271Z",
|
|
"code": "",
|
|
"name_en": "Patient-staff communication",
|
|
"name_ar": "التواصل بين المريض والموظفين",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "57762e89-d99b-4983-9533-2fd59d114c2c",
|
|
"level": 3,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "76d97d33-2c52-4b53-8e78-2d160bef269a",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.114Z",
|
|
"updated_at": "2026-02-25T03:53:46.116Z",
|
|
"code": "poor_cleanliness_sanitizing",
|
|
"name_en": "Poor cleanliness/sanitizing",
|
|
"name_ar": "ضعف النظافة/التعقيم",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "176d869a-562f-4166-ae3b-7616b71c8b7c",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "cae403f1-8309-4a8f-8c0f-65c8ec2ff58a",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.062Z",
|
|
"updated_at": "2026-02-25T03:53:46.064Z",
|
|
"code": "practice_without_a_clinical_license",
|
|
"name_en": "Practice without a clinical license",
|
|
"name_ar": "الممارسة بدون ترخيص طبي",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "91eaf5f4-7d35-491b-926c-c54aeb0ca78d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "d447150c-67a9-4562-ba6a-9b30f1afe663",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.954Z",
|
|
"updated_at": "2026-02-25T03:53:45.959Z",
|
|
"code": "prescribing_errors",
|
|
"name_en": "Prescribing errors",
|
|
"name_ar": "أخطاء وصف الدواء",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "e2e3a584-2551-4ceb-b4bd-5353e9035aad",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.371Z",
|
|
"updated_at": "2026-02-25T03:53:46.373Z",
|
|
"code": "",
|
|
"name_en": "Privacy",
|
|
"name_ar": "خصوصية المعلومات",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "fcd71c87-007b-4931-8b31-b9c3bbbf7c10",
|
|
"level": 3,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "fe2dd339-5da8-4801-934e-6a3c1f3990e9",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.757Z",
|
|
"updated_at": "2026-02-25T03:53:45.759Z",
|
|
"code": "",
|
|
"name_en": "Quality",
|
|
"name_ar": "الجودة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "8b496392-68df-4e14-ae54-2af801d0bcc2",
|
|
"level": 2,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "0acee332-60af-49a9-92a5-ebe40642bd7b",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.257Z",
|
|
"updated_at": "2026-02-25T03:53:46.257Z",
|
|
"code": "",
|
|
"name_en": "RELATIONSHIPS",
|
|
"name_ar": "علاقات",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": null,
|
|
"level": 1,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "1f019953-5140-484e-83e9-70b7b6a66af2",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.844Z",
|
|
"updated_at": "2026-02-25T03:53:45.846Z",
|
|
"code": "substandard_clinical_nursing_care",
|
|
"name_en": "Substandard clinical/nursing care",
|
|
"name_ar": "رعاية سريرية/تمريضية دون المستوى",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "4a119ca8-0710-4838-b90b-ea82fe68276c",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "b4755ade-993f-4422-a941-2d902f905be3",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.890Z",
|
|
"updated_at": "2026-02-25T03:53:45.892Z",
|
|
"code": "treatment_plan_issues",
|
|
"name_en": "Treatment plan issues",
|
|
"name_ar": "مشاكل في الخطة العلاجية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "99dde8a4-69c8-4863-ac88-c1d64d3e07fc",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 0,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "f0ab8409-48dd-4eea-8893-c7353cd001f6",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.209Z",
|
|
"updated_at": "2026-02-25T03:53:46.211Z",
|
|
"code": "",
|
|
"name_en": "Accessibility",
|
|
"name_ar": "سهولة الوصول",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "14084edb-3452-4f2f-abe3-972a61617d1e",
|
|
"level": 2,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "8e2e9c89-7058-44fd-a264-a94b2a0325c3",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.223Z",
|
|
"updated_at": "2026-02-25T03:53:46.225Z",
|
|
"code": "appointment_cancellation",
|
|
"name_en": "Appointment cancellation",
|
|
"name_ar": "إلغاء الموعد",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "d7373322-91f3-43a5-b3b1-9b559457ee57",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "0f66256a-13f9-41f3-998b-617949e5e00e",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.319Z",
|
|
"updated_at": "2026-02-25T03:53:46.321Z",
|
|
"code": "",
|
|
"name_en": "Assault and Harassment",
|
|
"name_ar": "الاعتداء والمضايقة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "64069d61-acc5-47b1-97c7-0194c05f2d43",
|
|
"level": 3,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "ecc3ebbc-9559-48dc-b74a-58b0d54539c1",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.381Z",
|
|
"updated_at": "2026-02-25T03:53:46.384Z",
|
|
"code": "breach_of_patient_privacy",
|
|
"name_en": "Breach of patient privacy",
|
|
"name_ar": "انتهاك خصوصية المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "e2e3a584-2551-4ceb-b4bd-5353e9035aad",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "ef5bcd34-ef64-45ab-997d-d3cabf9940ea",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.242Z",
|
|
"updated_at": "2026-02-25T03:53:46.244Z",
|
|
"code": "delayed_test_result",
|
|
"name_en": "Delayed test result",
|
|
"name_ar": "تأخير نتائج الفحوصات",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "f76ebbea-bb42-4f0a-a3e4-c5f375fa6fa4",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "f76ebbea-bb42-4f0a-a3e4-c5f375fa6fa4",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.231Z",
|
|
"updated_at": "2026-02-25T03:53:46.233Z",
|
|
"code": "",
|
|
"name_en": "Delays",
|
|
"name_ar": "التأخير",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "f0ab8409-48dd-4eea-8893-c7353cd001f6",
|
|
"level": 3,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "1a173afd-1eb5-4eb2-9b3c-8dcd5a410db7",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.333Z",
|
|
"updated_at": "2026-02-25T03:53:46.336Z",
|
|
"code": "discrimination",
|
|
"name_en": "Discrimination",
|
|
"name_ar": "التمييز",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0f66256a-13f9-41f3-998b-617949e5e00e",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "844d4c4c-c04f-4023-bfab-7f4374e191b3",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.962Z",
|
|
"updated_at": "2026-02-25T03:53:45.964Z",
|
|
"code": "dispensing_errors",
|
|
"name_en": "Dispensing errors",
|
|
"name_ar": "أخطاء صرف الدواء",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "176d869a-562f-4166-ae3b-7616b71c8b7c",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.109Z",
|
|
"updated_at": "2026-02-25T03:53:46.111Z",
|
|
"code": "",
|
|
"name_en": "Environment",
|
|
"name_ar": "البيئة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "74fcb5d2-ab52-4af9-9b92-063babee5c66",
|
|
"level": 3,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "19aeaf35-e574-4684-9fb4-c98ee91fabb4",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.927Z",
|
|
"updated_at": "2026-02-25T03:53:45.929Z",
|
|
"code": "errors_in_lab_results",
|
|
"name_en": "Errors in lab results",
|
|
"name_ar": "أخطاء في نتائج المختبر",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "491c8840-b7d4-41ad-8847-a910b71e550f",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "a12969c2-503a-4845-8a37-3c4baea95442",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.281Z",
|
|
"updated_at": "2026-02-25T03:53:46.283Z",
|
|
"code": "failure_to_clarify_patient_case_to_family",
|
|
"name_en": "Failure to clarify patient case to family",
|
|
"name_ar": "عدم توضيح حالة المريض لأسرته",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0bc34905-8f43-48c5-99e8-ecc7a7efc98f",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "c3c9ad8a-0e43-4dbe-8048-2f65e699841e",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.119Z",
|
|
"updated_at": "2026-02-25T03:53:46.120Z",
|
|
"code": "heating,_ventilation,_air_condition_(hvac)_failure",
|
|
"name_en": "Heating, Ventilation, Air condition (HVAC) Failure",
|
|
"name_ar": "عطل في التكييف والتهوية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "176d869a-562f-4166-ae3b-7616b71c8b7c",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "64069d61-acc5-47b1-97c7-0194c05f2d43",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.297Z",
|
|
"updated_at": "2026-02-25T03:53:46.299Z",
|
|
"code": "",
|
|
"name_en": "Humanness / Caring",
|
|
"name_ar": "الإنسانية / الرعاية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0acee332-60af-49a9-92a5-ebe40642bd7b",
|
|
"level": 2,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "696b1496-1ed0-4789-a0eb-5390d0e53c8c",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.780Z",
|
|
"updated_at": "2026-02-25T03:53:45.783Z",
|
|
"code": "inadequate_incomplete_assessment",
|
|
"name_en": "Inadequate/incomplete assessment",
|
|
"name_ar": "تقييم غير كافٍ / غير مكتمل",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "5dac5f8b-b445-49da-93a5-5f700d3abf0b",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "9e846d14-2944-469c-a01c-4f7c55fe9b62",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.849Z",
|
|
"updated_at": "2026-02-25T03:53:45.851Z",
|
|
"code": "no_frequent_rounding_on_patient",
|
|
"name_en": "No Frequent rounding on patient",
|
|
"name_ar": "عدم المرور الدوري على المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "4a119ca8-0710-4838-b90b-ea82fe68276c",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "089f0b13-3ce6-42d8-ad91-a2f481320277",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.019Z",
|
|
"updated_at": "2026-02-25T03:53:46.021Z",
|
|
"code": "no_patient_id_band",
|
|
"name_en": "No patient ID band",
|
|
"name_ar": "عدم وجود سوار تعريف المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "07dd48ec-6ea6-432f-861d-e004ad48966d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "a4f956a8-beca-460f-a34f-fcac5491a99a",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.355Z",
|
|
"updated_at": "2026-02-25T03:53:46.358Z",
|
|
"code": "no_invalid_consent_obtained",
|
|
"name_en": "No/Invalid consent obtained",
|
|
"name_ar": "لم يتم الحصول على موافقة / موافقة غير صالحة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6bfbf0b3-3c94-4bf6-ba83-8d52f236cef5",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "12e39a8d-568e-4d90-994e-49afdee8977a",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.101Z",
|
|
"updated_at": "2026-02-25T03:53:46.103Z",
|
|
"code": "non-compliance_with_visiting_hours",
|
|
"name_en": "Non-compliance with visiting hours",
|
|
"name_ar": "عدم الالتزام بساعات الزيارة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "c39328c8-f960-4f18-9e87-bf0c5d4c20ba",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "255a215a-34f6-474a-85d6-91f26bf5498f",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.817Z",
|
|
"updated_at": "2026-02-25T03:53:45.819Z",
|
|
"code": "",
|
|
"name_en": "Patient Journey",
|
|
"name_ar": "رحلة المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "fe2dd339-5da8-4801-934e-6a3c1f3990e9",
|
|
"level": 3,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "2d1e41fd-943b-4b11-93fb-2c549a2a4996",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.828Z",
|
|
"updated_at": "2026-02-25T03:53:45.831Z",
|
|
"code": "patient_flow_issues",
|
|
"name_en": "Patient flow issues",
|
|
"name_ar": "مشاكل تدفق المرضى",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "255a215a-34f6-474a-85d6-91f26bf5498f",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "8d1b3b81-a079-4db7-b00b-0b95ea1abb78",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.070Z",
|
|
"updated_at": "2026-02-25T03:53:46.072Z",
|
|
"code": "poor_hand-hygiene",
|
|
"name_en": "Poor hand-hygiene",
|
|
"name_ar": "ضعف نظافة اليدين",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "91eaf5f4-7d35-491b-926c-c54aeb0ca78d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "17e254e1-d0e1-4232-ab97-31ed34f1e0da",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.161Z",
|
|
"updated_at": "2026-02-25T03:53:46.167Z",
|
|
"code": "pricing_variations",
|
|
"name_en": "Pricing variations",
|
|
"name_ar": "اختلاف في الأسعار",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "12ae4967-ad40-44ac-8f1c-682a04f50abc",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "0f044004-30cc-48b3-887f-4f8d883f562c",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.941Z",
|
|
"updated_at": "2026-02-25T03:53:45.943Z",
|
|
"code": "",
|
|
"name_en": "Safety",
|
|
"name_ar": "السلامة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "8b496392-68df-4e14-ae54-2af801d0bcc2",
|
|
"level": 2,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "07dd48ec-6ea6-432f-861d-e004ad48966d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.010Z",
|
|
"updated_at": "2026-02-25T03:53:46.012Z",
|
|
"code": "",
|
|
"name_en": "Safety Incidents",
|
|
"name_ar": "حوادث السلامة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0f044004-30cc-48b3-887f-4f8d883f562c",
|
|
"level": 3,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "485ada22-849e-48de-bf08-2297b4637fc9",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.142Z",
|
|
"updated_at": "2026-02-25T03:53:46.144Z",
|
|
"code": "theft_and_lost",
|
|
"name_en": "Theft and lost",
|
|
"name_ar": "السرقة والمفقودات",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "1637eed7-4afe-4b08-8529-3108f4947003",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "ef9aaa94-d14c-4b4d-a67c-aacf2116085a",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.894Z",
|
|
"updated_at": "2026-02-25T03:53:45.896Z",
|
|
"code": "treatment_plan_not_followed",
|
|
"name_en": "Treatment plan not followed",
|
|
"name_ar": "عدم اتباع الخطة العلاجية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "99dde8a4-69c8-4863-ac88-c1d64d3e07fc",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "62778cb6-dbd7-40ce-b37e-21c608b4ea2b",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.197Z",
|
|
"updated_at": "2026-02-25T03:53:46.200Z",
|
|
"code": "unavailable_beds",
|
|
"name_en": "Unavailable Beds",
|
|
"name_ar": "عدم توفر أسرة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "ba706974-925f-490d-b87e-532878cb359f",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 1,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "4ac47bc7-af50-4ead-9a51-899f152dee8b",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.289Z",
|
|
"updated_at": "2026-02-25T03:53:46.293Z",
|
|
"code": "communication_of_wrong_information",
|
|
"name_en": "Communication of wrong information",
|
|
"name_ar": "تقديم معلومات خاطئة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0bc34905-8f43-48c5-99e8-ecc7a7efc98f",
|
|
"level": 4,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "c7ec063b-7bc9-479c-a508-0eba2199de92",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.339Z",
|
|
"updated_at": "2026-02-25T03:53:46.340Z",
|
|
"code": "",
|
|
"name_en": "Consent",
|
|
"name_ar": "الموافقة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0acee332-60af-49a9-92a5-ebe40642bd7b",
|
|
"level": 2,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "fd7b57d0-b755-4611-8384-9578ff6d624c",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.122Z",
|
|
"updated_at": "2026-02-25T03:53:46.124Z",
|
|
"code": "elevators_not_available_failure",
|
|
"name_en": "Elevators not available/Failure",
|
|
"name_ar": "المصاعد غير متوفرة / معطلة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "176d869a-562f-4166-ae3b-7616b71c8b7c",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "a62519da-c7f6-44c4-952d-5e121b967691",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.931Z",
|
|
"updated_at": "2026-02-25T03:53:45.933Z",
|
|
"code": "errors_in_diagnostic_imaging",
|
|
"name_en": "Errors in diagnostic imaging",
|
|
"name_ar": "أخطاء في التصوير التشخيصي",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "491c8840-b7d4-41ad-8847-a910b71e550f",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "9fb180d6-b9ef-4ccb-ba36-bf15e6e9f428",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.074Z",
|
|
"updated_at": "2026-02-25T03:53:46.076Z",
|
|
"code": "improper_practice_of_infection_control",
|
|
"name_en": "Improper practice of infection control",
|
|
"name_ar": "ممارسة غير صحيحة لمكافحة العدوى",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "91eaf5f4-7d35-491b-926c-c54aeb0ca78d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "2a1b4181-1402-401f-b49c-0e784a86d68b",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.105Z",
|
|
"updated_at": "2026-02-25T03:53:46.107Z",
|
|
"code": "inadequate_reception_service",
|
|
"name_en": "Inadequate reception service",
|
|
"name_ar": "خدمة استقبال غير كافية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "c39328c8-f960-4f18-9e87-bf0c5d4c20ba",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "0e52ec4f-3876-4538-9508-3456c8fef2d1",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.900Z",
|
|
"updated_at": "2026-02-25T03:53:45.904Z",
|
|
"code": "ineffective_treatment",
|
|
"name_en": "Ineffective treatment",
|
|
"name_ar": "علاج غير فعال",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "99dde8a4-69c8-4863-ac88-c1d64d3e07fc",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "e8371d5c-63fa-4483-b288-98b362a89fa7",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.834Z",
|
|
"updated_at": "2026-02-25T03:53:45.836Z",
|
|
"code": "lack_of_follow_up",
|
|
"name_en": "Lack of follow up",
|
|
"name_ar": "عدم المتابعة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "255a215a-34f6-474a-85d6-91f26bf5498f",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "6ff90ada-643a-4357-ab29-41aba0002ed1",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.147Z",
|
|
"updated_at": "2026-02-25T03:53:46.148Z",
|
|
"code": "lack_of_parking_slots",
|
|
"name_en": "Lack of parking slots",
|
|
"name_ar": "نقص في مواقف السيارات",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "1637eed7-4afe-4b08-8529-3108f4947003",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "ba5dde11-2afb-4cde-bfa3-3fb8f8c5778a",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.966Z",
|
|
"updated_at": "2026-02-25T03:53:45.969Z",
|
|
"code": "no_medication_prescribed",
|
|
"name_en": "No medication prescribed",
|
|
"name_ar": "لم يتم وصف دواء",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "658202a9-3b17-44ef-a00d-21d0a2a48982",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.788Z",
|
|
"updated_at": "2026-02-25T03:53:45.790Z",
|
|
"code": "not_having_enough_knowledge_regarding_patient_condition",
|
|
"name_en": "Not having enough knowledge regarding patient condition",
|
|
"name_ar": "عدم الإلمام الكافي بحالة المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "5dac5f8b-b445-49da-93a5-5f700d3abf0b",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "4a119ca8-0710-4838-b90b-ea82fe68276c",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.839Z",
|
|
"updated_at": "2026-02-25T03:53:45.841Z",
|
|
"code": "",
|
|
"name_en": "Quality of Care",
|
|
"name_ar": "جودة الرعاية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "fe2dd339-5da8-4801-934e-6a3c1f3990e9",
|
|
"level": 3,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "3b7f6d01-61aa-4fdd-8433-14f541c2247f",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.855Z",
|
|
"updated_at": "2026-02-25T03:53:45.858Z",
|
|
"code": "rough_treatment",
|
|
"name_en": "Rough treatment",
|
|
"name_ar": "المعاملة القاسية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "4a119ca8-0710-4838-b90b-ea82fe68276c",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "1637eed7-4afe-4b08-8529-3108f4947003",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.132Z",
|
|
"updated_at": "2026-02-25T03:53:46.134Z",
|
|
"code": "",
|
|
"name_en": "Safety & Security",
|
|
"name_ar": "الأمن والسلامة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "74fcb5d2-ab52-4af9-9b92-063babee5c66",
|
|
"level": 3,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "053c9e62-4d2c-4c39-92ed-0e2dcb7f0ffd",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.227Z",
|
|
"updated_at": "2026-02-25T03:53:46.229Z",
|
|
"code": "scheduling_far_appointment",
|
|
"name_en": "Scheduling far appointment",
|
|
"name_ar": "مواعيد بعيدة جداً",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "d7373322-91f3-43a5-b3b1-9b559457ee57",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "91eaf5f4-7d35-491b-926c-c54aeb0ca78d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.057Z",
|
|
"updated_at": "2026-02-25T03:53:46.060Z",
|
|
"code": "",
|
|
"name_en": "Skills and Conduct",
|
|
"name_ar": "المهارات والسلوك",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0f044004-30cc-48b3-887f-4f8d883f562c",
|
|
"level": 3,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "24e5d875-4b8c-4150-ac78-20f03c2a62a0",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.251Z",
|
|
"updated_at": "2026-02-25T03:53:46.253Z",
|
|
"code": "treatment_delay",
|
|
"name_en": "Treatment delay",
|
|
"name_ar": "تأخير العلاج",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "f76ebbea-bb42-4f0a-a3e4-c5f375fa6fa4",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "a022c1dc-b332-43d0-8c69-8402faf24238",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.205Z",
|
|
"updated_at": "2026-02-25T03:53:46.207Z",
|
|
"code": "unavailable_ambulance",
|
|
"name_en": "Unavailable ambulance",
|
|
"name_ar": "عدم توفر سيارة إسعاف",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "ba706974-925f-490d-b87e-532878cb359f",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "341fbd29-4751-4c65-ab43-eb47648cf01d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.174Z",
|
|
"updated_at": "2026-02-25T03:53:46.177Z",
|
|
"code": "unnecessary_health_services",
|
|
"name_en": "Unnecessary health services",
|
|
"name_ar": "خدمات صحية غير ضرورية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "12ae4967-ad40-44ac-8f1c-682a04f50abc",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "a7c339ff-396f-46be-9304-0fa2f3fdbc2e",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.023Z",
|
|
"updated_at": "2026-02-25T03:53:46.025Z",
|
|
"code": "wrong_treatment",
|
|
"name_en": "Wrong treatment",
|
|
"name_ar": "علاج خاطئ",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "07dd48ec-6ea6-432f-861d-e004ad48966d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 2,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "a297a773-98f5-4e02-8a02-e625f3146948",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.127Z",
|
|
"updated_at": "2026-02-25T03:53:46.129Z",
|
|
"code": "building_not_accessible_for_special_needs",
|
|
"name_en": "Building not accessible for special needs",
|
|
"name_ar": "المبنى غير مجهز لذوي الاحتياجات الخاصة",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "176d869a-562f-4166-ae3b-7616b71c8b7c",
|
|
"level": 4,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "fcd71c87-007b-4931-8b31-b9c3bbbf7c10",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.365Z",
|
|
"updated_at": "2026-02-25T03:53:46.368Z",
|
|
"code": "",
|
|
"name_en": "Confidentiality",
|
|
"name_ar": "الخصوصية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "0acee332-60af-49a9-92a5-ebe40642bd7b",
|
|
"level": 2,
|
|
"domain_type": "RELATIONSHIPS",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "dbab80e6-a2cd-475c-8a9f-93238d600581",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.936Z",
|
|
"updated_at": "2026-02-25T03:53:45.938Z",
|
|
"code": "errors_in_pre-marriage_lab_test",
|
|
"name_en": "Errors in Pre-marriage lab test",
|
|
"name_ar": "أخطاء في فحص ما قبل الزواج",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "491c8840-b7d4-41ad-8847-a910b71e550f",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "12ae4967-ad40-44ac-8f1c-682a04f50abc",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.151Z",
|
|
"updated_at": "2026-02-25T03:53:46.153Z",
|
|
"code": "",
|
|
"name_en": "Finance and Billing",
|
|
"name_ar": "المالية والفواتير",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "74fcb5d2-ab52-4af9-9b92-063babee5c66",
|
|
"level": 3,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "7c33e9a0-9aee-47f5-bf69-3d5de620a26c",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.908Z",
|
|
"updated_at": "2026-02-25T03:53:45.910Z",
|
|
"code": "inadequate_pain_management",
|
|
"name_en": "Inadequate pain management",
|
|
"name_ar": "إدارة غير كافية للألم",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "99dde8a4-69c8-4863-ac88-c1d64d3e07fc",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "5719e04b-da9c-4f22-9c12-6557f4120e0b",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.861Z",
|
|
"updated_at": "2026-02-25T03:53:45.863Z",
|
|
"code": "insensitive_to_patient_needs",
|
|
"name_en": "Insensitive to patient needs",
|
|
"name_ar": "عدم الحساسية تجاه احتياجات المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "4a119ca8-0710-4838-b90b-ea82fe68276c",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "05011e6c-5d95-4478-9ae3-ab632a287c36",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.972Z",
|
|
"updated_at": "2026-02-25T03:53:45.973Z",
|
|
"code": "insufficient_medication_prescribed",
|
|
"name_en": "Insufficient medication prescribed",
|
|
"name_ar": "وصف دواء غير كافٍ",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "54333d46-0a55-42e3-bc24-ac5aa4566d9b",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.795Z",
|
|
"updated_at": "2026-02-25T03:53:45.797Z",
|
|
"code": "lab_tests_not_performed",
|
|
"name_en": "Lab tests not performed",
|
|
"name_ar": "لم يتم إجراء الفحوصات المخبرية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "5dac5f8b-b445-49da-93a5-5f700d3abf0b",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "6b45a1ee-e169-4374-88d5-2d32731dad55",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.028Z",
|
|
"updated_at": "2026-02-25T03:53:46.030Z",
|
|
"code": "patient_fall",
|
|
"name_en": "Patient Fall",
|
|
"name_ar": "سقوط المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "07dd48ec-6ea6-432f-861d-e004ad48966d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "99dde8a4-69c8-4863-ac88-c1d64d3e07fc",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.885Z",
|
|
"updated_at": "2026-02-25T03:53:45.887Z",
|
|
"code": "",
|
|
"name_en": "Treatment",
|
|
"name_ar": "العلاج",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "fe2dd339-5da8-4801-934e-6a3c1f3990e9",
|
|
"level": 3,
|
|
"domain_type": "CLINICAL",
|
|
"order": 3,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "491c8840-b7d4-41ad-8847-a910b71e550f",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.917Z",
|
|
"updated_at": "2026-02-25T03:53:45.919Z",
|
|
"code": "",
|
|
"name_en": "Diagnosis",
|
|
"name_ar": "التشخيص",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "fe2dd339-5da8-4801-934e-6a3c1f3990e9",
|
|
"level": 3,
|
|
"domain_type": "CLINICAL",
|
|
"order": 4,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "5eb14a74-a09e-439d-bcd7-ba099ffb7df2",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.804Z",
|
|
"updated_at": "2026-02-25T03:53:45.807Z",
|
|
"code": "diagnostic_imaging_not_performed",
|
|
"name_en": "Diagnostic Imaging not performed",
|
|
"name_ar": "لم يتم إجراء التصوير التشخيصي",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "5dac5f8b-b445-49da-93a5-5f700d3abf0b",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 4,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "8d74b8e6-2fb7-4c38-9099-e1d08bc738aa",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.976Z",
|
|
"updated_at": "2026-02-25T03:53:45.978Z",
|
|
"code": "dispensing_medication_without_prescription",
|
|
"name_en": "Dispensing medication without prescription",
|
|
"name_ar": "صرف دواء بدون وصفة طبية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 4,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "2d66d041-14f1-41ee-bba0-29a4f5c24647",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.033Z",
|
|
"updated_at": "2026-02-25T03:53:46.036Z",
|
|
"code": "hospital_acquired_infection",
|
|
"name_en": "Hospital acquired infection",
|
|
"name_ar": "عدوى مكتسبة من المستشفى",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "07dd48ec-6ea6-432f-861d-e004ad48966d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 4,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "ec53dec8-0519-444b-969d-1fd67bc02520",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.913Z",
|
|
"updated_at": "2026-02-25T03:53:45.914Z",
|
|
"code": "patient_discharged_before_completing_treatment",
|
|
"name_en": "Patient Discharged before completing treatment",
|
|
"name_ar": "خروج المريض قبل استكمال العلاج",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "99dde8a4-69c8-4863-ac88-c1d64d3e07fc",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 4,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "ba706974-925f-490d-b87e-532878cb359f",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.182Z",
|
|
"updated_at": "2026-02-25T03:53:46.184Z",
|
|
"code": "",
|
|
"name_en": "Resources",
|
|
"name_ar": "الموارد",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "74fcb5d2-ab52-4af9-9b92-063babee5c66",
|
|
"level": 3,
|
|
"domain_type": "MANAGEMENT",
|
|
"order": 4,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "f9b64b39-2dbc-4d5e-a602-1271d93e9db1",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.867Z",
|
|
"updated_at": "2026-02-25T03:53:45.869Z",
|
|
"code": "rushed,_not_time_to_see_patients",
|
|
"name_en": "Rushed, not time to see patients",
|
|
"name_ar": "الاستعجال، عدم وجود وقت لرؤية المرضى",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "4a119ca8-0710-4838-b90b-ea82fe68276c",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 4,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "8f2f5bca-57fd-45c7-8ca6-302adaf114f8",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.811Z",
|
|
"updated_at": "2026-02-25T03:53:45.813Z",
|
|
"code": "loss_of_a_patient_sample",
|
|
"name_en": "Loss of a patient sample",
|
|
"name_ar": "فقدان عينة المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "5dac5f8b-b445-49da-93a5-5f700d3abf0b",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 5,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "2b4db6a9-d487-4146-8072-9960200d1fef",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.877Z",
|
|
"updated_at": "2026-02-25T03:53:45.879Z",
|
|
"code": "no_assistance_from_staff_in_feeding_a_patient",
|
|
"name_en": "No assistance from staff in feeding a patient",
|
|
"name_ar": "عدم وجود مساعدة من الموظفين في إطعام المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "4a119ca8-0710-4838-b90b-ea82fe68276c",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 5,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "c6ed98e0-6735-468a-8ba7-373428c67c65",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.981Z",
|
|
"updated_at": "2026-02-25T03:53:45.985Z",
|
|
"code": "prescription_of_expired_medication",
|
|
"name_en": "Prescription of expired medication",
|
|
"name_ar": "وصف دواء منتهي الصلاحية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 5,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "03c60317-033b-4a65-870a-82228b06645d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.042Z",
|
|
"updated_at": "2026-02-25T03:53:46.046Z",
|
|
"code": "wrong_surgery___wrong_site_surgery",
|
|
"name_en": "Wrong surgery / Wrong site surgery",
|
|
"name_ar": "جراحة خاطئة / موقع جراحة خاطئ",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "07dd48ec-6ea6-432f-861d-e004ad48966d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 5,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "6e7c1747-240a-4284-b445-ae7b17e2a465",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.991Z",
|
|
"updated_at": "2026-02-25T03:53:45.993Z",
|
|
"code": "medication_shortages",
|
|
"name_en": "Medication shortages",
|
|
"name_ar": "نقص في الأدوية",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 6,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "ea92c15c-45c9-4fb1-8eda-ad08fe825487",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.048Z",
|
|
"updated_at": "2026-02-25T03:53:46.050Z",
|
|
"code": "patient_death",
|
|
"name_en": "Patient death",
|
|
"name_ar": "وفاة المريض",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "07dd48ec-6ea6-432f-861d-e004ad48966d",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 6,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "1b5af674-43be-4c17-b676-18162ca838d2",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:45.997Z",
|
|
"updated_at": "2026-02-25T03:53:45.999Z",
|
|
"code": "vaccination_timing_errors",
|
|
"name_en": "Vaccination timing errors",
|
|
"name_ar": "أخطاء في توقيت اللقاحات",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 7,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintcategory",
|
|
"pk": "599bb1f0-e795-4e6c-92c8-13b39217f45f",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:53:46.002Z",
|
|
"updated_at": "2026-02-25T03:53:46.004Z",
|
|
"code": "refusal_to_vaccinate",
|
|
"name_en": "Refusal to vaccinate",
|
|
"name_ar": "الامتناع عن التطعيم",
|
|
"description_en": "",
|
|
"description_ar": "",
|
|
"parent": "6efb7126-ebe7-44fd-9f8c-6955c881a65e",
|
|
"level": 4,
|
|
"domain_type": "CLINICAL",
|
|
"order": 8,
|
|
"is_active": true,
|
|
"hospitals": []
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "8bbf4733-34c8-4dc0-a440-50ac4ab90a22",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:42.057Z",
|
|
"updated_at": "2026-02-25T03:55:42.057Z",
|
|
"patient": null,
|
|
"contact_name": "Aisha Al-Qahtani",
|
|
"contact_phone": "",
|
|
"contact_email": "patient9@example.com",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-A51ADD1A",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "Nurse ignored call button for over 30 minutes",
|
|
"description": "Despite pressing the call button multiple times, nurse Fahd Al-Shehri did not respond for over 30 minutes. When she finally arrived, she was annoyed and unhelpful. This level of neglect is unacceptable in a healthcare setting.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "high",
|
|
"severity": "high",
|
|
"source": "31ff949d-4e1b-419d-a0de-f988c41fcc3a",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": "e4a79042-cd54-45ff-9bf5-d775bcb9fb92",
|
|
"assigned_at": "2026-02-25T05:09:40.707Z",
|
|
"due_at": "2026-02-26T03:55:42.057Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "1f76952f-4fb6-4eaf-9fd8-2cc441e4ca07",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:42.039Z",
|
|
"updated_at": "2026-02-25T03:55:42.039Z",
|
|
"patient": null,
|
|
"contact_name": "James Taylor",
|
|
"contact_phone": "",
|
|
"contact_email": "patient8@example.com",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-C289B798",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "Physician misdiagnosed my condition",
|
|
"description": "Dr. Noura Al-Harbi misdiagnosed my condition and prescribed wrong medication. I had to suffer for 3 more days before another doctor caught the error. This negligence is unacceptable and needs to be addressed immediately.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "urgent",
|
|
"severity": "critical",
|
|
"source": "9affe720-438b-43dd-b570-25a7f6e8a5aa",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": null,
|
|
"assigned_at": null,
|
|
"due_at": "2026-02-25T15:55:42.039Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "f4096f2b-81ba-4eee-8ac8-3ad0bded1797",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:36.977Z",
|
|
"updated_at": "2026-02-25T03:55:36.977Z",
|
|
"patient": null,
|
|
"contact_name": "Nora Al-Dosari",
|
|
"contact_phone": "+966537702040",
|
|
"contact_email": "patient7@example.com",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-787134BD",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "Physician provided excellent care",
|
|
"description": "Dr. Mishari Al-Fahad provided exceptional care and took the time to thoroughly explain my condition and treatment options. His expertise and bedside manner were outstanding.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "low",
|
|
"severity": "low",
|
|
"source": "0aacdcd8-7aa7-4351-ad52-73a394c0848e",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": null,
|
|
"assigned_at": null,
|
|
"due_at": "2026-02-28T03:55:36.977Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "1fec51ec-ab1c-4c04-9cc4-7d3cf371940d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:36.954Z",
|
|
"updated_at": "2026-02-25T03:55:36.954Z",
|
|
"patient": null,
|
|
"contact_name": "عبدالله العنزي",
|
|
"contact_phone": "",
|
|
"contact_email": "patient6@example.com",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-57A0D97F",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "مواقف السيارات غير كافية للزوار",
|
|
"description": "هناك مواقف سيارات محدودة جداً للزوار. اضطررت للدوران عدة مرات لإيجاد مكان وتأخرت عن موعدي. هذا يجب معالجته.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "low",
|
|
"severity": "low",
|
|
"source": "88060ad8-c771-48a6-ae9d-31fdb993e2f9",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": null,
|
|
"assigned_at": null,
|
|
"due_at": "2026-02-28T03:55:36.952Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "9da3b845-c425-4bf1-b413-1d10fc1a150d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:31.905Z",
|
|
"updated_at": "2026-02-25T03:55:31.906Z",
|
|
"patient": null,
|
|
"contact_name": "نورة المطيري",
|
|
"contact_phone": "+966541424622",
|
|
"contact_email": "",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-C2897964",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "الممرضة كانت متعاطفة ومساعدة",
|
|
"description": "أريد أن أعبر عن تقديري للممرضة جواهر الحربي التي بذلت ما هو أبعد من المتوقع لجعلي مرتاحاً خلال إقامتي. كلمتها اللطيفة والراعية جعلت الموقف الصعب أكثر قابلية للتحمل.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "low",
|
|
"severity": "low",
|
|
"source": "31ff949d-4e1b-419d-a0de-f988c41fcc3a",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": null,
|
|
"assigned_at": null,
|
|
"due_at": "2026-02-28T03:55:31.905Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "c674b99c-06b3-40c2-9812-0fec40d43ea5",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:31.881Z",
|
|
"updated_at": "2026-02-25T03:55:31.881Z",
|
|
"patient": null,
|
|
"contact_name": "خالد الحربي",
|
|
"contact_phone": "",
|
|
"contact_email": "patient4@example.com",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-61A1FD34",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "جودة الطعام انخفضت",
|
|
"description": "جودة طعام المستشفى انخفضت بشكل كبير. الوجبات غالباً باردة وغير شهية ولا تلبي المتطلبات الغذائية. هذا يؤثر على رضا المرضى.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "medium",
|
|
"severity": "medium",
|
|
"source": "9affe720-438b-43dd-b570-25a7f6e8a5aa",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": null,
|
|
"assigned_at": null,
|
|
"due_at": "2026-02-27T03:55:31.881Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "c020e66f-0f9a-42ac-9b86-a740d340cd2d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:31.861Z",
|
|
"updated_at": "2026-02-25T03:55:31.861Z",
|
|
"patient": null,
|
|
"contact_name": "سارة الشمري",
|
|
"contact_phone": "",
|
|
"contact_email": "patient3@example.com",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-DDEC1E38",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "الغرفة لم تكن نظيفة عند القبول",
|
|
"description": "عندما تم قبولي في غرفتي، لم تكن نظيفة بشكل صحيح. كان هناك غبار على الأسطح وحمام غير صحي. هذا مصدر قلق لسلامة المرضى.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "medium",
|
|
"severity": "medium",
|
|
"source": "9affe720-438b-43dd-b570-25a7f6e8a5aa",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": null,
|
|
"assigned_at": null,
|
|
"due_at": "2026-02-27T03:55:31.861Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "312155d3-b384-4e6f-b2e7-f8bd21e7817b",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:26.815Z",
|
|
"updated_at": "2026-02-25T03:55:26.815Z",
|
|
"patient": null,
|
|
"contact_name": "أحمد القحطاني",
|
|
"contact_phone": "+966526753309",
|
|
"contact_email": "patient2@example.com",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-50004505",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "الغرفة لم تكن نظيفة عند القبول",
|
|
"description": "عندما تم قبولي في غرفتي، لم تكن نظيفة بشكل صحيح. كان هناك غبار على الأسطح وحمام غير صحي. هذا مصدر قلق لسلامة المرضى.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "medium",
|
|
"severity": "medium",
|
|
"source": "31ff949d-4e1b-419d-a0de-f988c41fcc3a",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": null,
|
|
"assigned_at": null,
|
|
"due_at": "2026-02-27T03:55:26.815Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "4f11f759-8061-427d-899b-e0c360d11a20",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:21.604Z",
|
|
"updated_at": "2026-02-25T03:55:21.604Z",
|
|
"patient": null,
|
|
"contact_name": "فاطمة الدوسري",
|
|
"contact_phone": "+966592722909",
|
|
"contact_email": "patient1@example.com",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-5420F582",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "الممرضة تجاهلت زر الاستدعاء لأكثر من 30 دقيقة",
|
|
"description": "على الرغم من الضغط على زر الاستدعاء عدة مرات، لم تستجب الممرضة نورة الفالح لأكثر من 30 دقيقة. عندما وصلت أخيراً، كانت منزعجة وغير مفيدة. هذا مستوى من الإهمال غير مقبول في بيئة الرعاية الصحية.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "high",
|
|
"severity": "high",
|
|
"source": "31ff949d-4e1b-419d-a0de-f988c41fcc3a",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": null,
|
|
"assigned_at": null,
|
|
"due_at": "2026-02-26T03:55:21.604Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaint",
|
|
"pk": "75699d55-58b8-42d2-94c3-ff479a005dad",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:21.589Z",
|
|
"updated_at": "2026-02-25T03:55:21.589Z",
|
|
"patient": null,
|
|
"contact_name": "محمد العتيبي",
|
|
"contact_phone": "",
|
|
"contact_email": "patient0@example.com",
|
|
"relation_to_patient": "",
|
|
"patient_name": "",
|
|
"national_id": "",
|
|
"incident_date": null,
|
|
"staff_name": "",
|
|
"expected_result": "",
|
|
"reference_number": "CMP-HAM-RIY-2026-27E877B2",
|
|
"encounter_id": "",
|
|
"hospital": "4ed13883-9632-4534-a007-4942258a5943",
|
|
"department": null,
|
|
"staff": null,
|
|
"title": "الممرضة كانت متعاطفة ومساعدة",
|
|
"description": "أريد أن أعبر عن تقديري للممرضة علي العنزي التي بذلت ما هو أبعد من المتوقع لجعلي مرتاحاً خلال إقامتي. كلمتها اللطيفة والراعية جعلت الموقف الصعب أكثر قابلية للتحمل.",
|
|
"domain": null,
|
|
"category": null,
|
|
"subcategory": "",
|
|
"classification": "",
|
|
"subcategory_obj": null,
|
|
"classification_obj": null,
|
|
"location": null,
|
|
"main_section": null,
|
|
"subsection": null,
|
|
"complaint_type": "complaint",
|
|
"complaint_source_type": "external",
|
|
"priority": "low",
|
|
"severity": "low",
|
|
"source": "88060ad8-c771-48a6-ae9d-31fdb993e2f9",
|
|
"created_by": null,
|
|
"status": "open",
|
|
"assigned_to": null,
|
|
"assigned_at": null,
|
|
"due_at": "2026-02-28T03:55:21.589Z",
|
|
"is_overdue": false,
|
|
"reminder_sent_at": null,
|
|
"second_reminder_sent_at": null,
|
|
"escalated_at": null,
|
|
"resolution": "",
|
|
"resolution_sent_at": null,
|
|
"resolution_category": "",
|
|
"resolution_outcome": "",
|
|
"resolution_outcome_other": "",
|
|
"resolved_at": null,
|
|
"resolved_by": null,
|
|
"closed_at": null,
|
|
"closed_by": null,
|
|
"resolution_survey": null,
|
|
"resolution_survey_sent_at": null,
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "44e5ce09-a956-474a-a46e-9b79508c6633",
|
|
"fields": {
|
|
"created_at": "2026-02-25T05:09:40.728Z",
|
|
"updated_at": "2026-02-25T05:09:40.728Z",
|
|
"complaint": "8bbf4733-34c8-4dc0-a440-50ac4ab90a22",
|
|
"update_type": "assignment",
|
|
"message": "Complaint activated and assigned to ",
|
|
"created_by": "e4a79042-cd54-45ff-9bf5-d775bcb9fb92",
|
|
"old_status": "",
|
|
"new_status": "",
|
|
"metadata": {
|
|
"assigned_to_user_id": "e4a79042-cd54-45ff-9bf5-d775bcb9fb92",
|
|
"assigned_to_user_name": "",
|
|
"previous_assignee_id": null,
|
|
"previous_assignee_name": null,
|
|
"activation": true
|
|
}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "cfdae30f-9ce2-4484-9363-b98cc19a1418",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:42.061Z",
|
|
"updated_at": "2026-02-25T03:55:42.061Z",
|
|
"complaint": "8bbf4733-34c8-4dc0-a440-50ac4ab90a22",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "7295f18f-83c8-4542-94ad-39efca68d7fe",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:42.044Z",
|
|
"updated_at": "2026-02-25T03:55:42.044Z",
|
|
"complaint": "1f76952f-4fb6-4eaf-9fd8-2cc441e4ca07",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "56287023-2c03-4eda-b168-788a1a079cea",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:42.015Z",
|
|
"updated_at": "2026-02-25T03:55:42.015Z",
|
|
"complaint": "f4096f2b-81ba-4eee-8ac8-3ad0bded1797",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "482902ef-7711-43a3-9ed9-a3b56369e591",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:42.004Z",
|
|
"updated_at": "2026-02-25T03:55:42.004Z",
|
|
"complaint": "f4096f2b-81ba-4eee-8ac8-3ad0bded1797",
|
|
"update_type": "communication",
|
|
"message": "SMS notification sent to complainant: Your complaint has been received",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "",
|
|
"metadata": {
|
|
"notification_type": "complaint_created",
|
|
"notification_log_id": "60ff0efd-53d5-443f-b799-3ca311e3fd62"
|
|
}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "0db0aac0-bbfb-4aaa-b648-e0aff5b3479d",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:36.961Z",
|
|
"updated_at": "2026-02-25T03:55:36.961Z",
|
|
"complaint": "1fec51ec-ab1c-4c04-9cc4-7d3cf371940d",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "4fd1fc88-7e8e-4602-ae4c-bd7a6778438a",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:36.941Z",
|
|
"updated_at": "2026-02-25T03:55:36.941Z",
|
|
"complaint": "9da3b845-c425-4bf1-b413-1d10fc1a150d",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "7a094b69-80bf-4779-8dea-a0164186df14",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:36.936Z",
|
|
"updated_at": "2026-02-25T03:55:36.936Z",
|
|
"complaint": "9da3b845-c425-4bf1-b413-1d10fc1a150d",
|
|
"update_type": "communication",
|
|
"message": "SMS notification sent to complainant: Your complaint has been received",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "",
|
|
"metadata": {
|
|
"notification_type": "complaint_created",
|
|
"notification_log_id": "eff41c4f-b6e7-4691-9faa-f1b707e517a4"
|
|
}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "4512b975-e55c-4a6b-9d97-710e855ba791",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:31.891Z",
|
|
"updated_at": "2026-02-25T03:55:31.891Z",
|
|
"complaint": "c674b99c-06b3-40c2-9812-0fec40d43ea5",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "7237e1e7-0a25-4057-98ec-b1ac5e218c4f",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:31.866Z",
|
|
"updated_at": "2026-02-25T03:55:31.866Z",
|
|
"complaint": "c020e66f-0f9a-42ac-9b86-a740d340cd2d",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "09cd1726-8993-4ae4-bae9-40702333d800",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:31.851Z",
|
|
"updated_at": "2026-02-25T03:55:31.851Z",
|
|
"complaint": "312155d3-b384-4e6f-b2e7-f8bd21e7817b",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "f226476d-c5e0-4726-8ece-1cfab6bfa0ff",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:31.845Z",
|
|
"updated_at": "2026-02-25T03:55:31.845Z",
|
|
"complaint": "312155d3-b384-4e6f-b2e7-f8bd21e7817b",
|
|
"update_type": "communication",
|
|
"message": "SMS notification sent to complainant: Your complaint has been received",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "",
|
|
"metadata": {
|
|
"notification_type": "complaint_created",
|
|
"notification_log_id": "de39ff56-dd07-400b-ac8f-717d4e9aa8cf"
|
|
}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "d5fb457f-7d7b-4485-b0fe-e0b6ce52880c",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:26.806Z",
|
|
"updated_at": "2026-02-25T03:55:26.806Z",
|
|
"complaint": "4f11f759-8061-427d-899b-e0c360d11a20",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "51ec2c79-a504-437c-97a3-ddce7f1d65d8",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:26.785Z",
|
|
"updated_at": "2026-02-25T03:55:26.785Z",
|
|
"complaint": "4f11f759-8061-427d-899b-e0c360d11a20",
|
|
"update_type": "communication",
|
|
"message": "SMS notification sent to complainant: Your complaint has been received",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "",
|
|
"metadata": {
|
|
"notification_type": "complaint_created",
|
|
"notification_log_id": "1704e6bc-8c19-4d1b-9538-4091189495dd"
|
|
}
|
|
}
|
|
},
|
|
{
|
|
"model": "complaints.complaintupdate",
|
|
"pk": "dbb70f16-8f80-4a63-8207-cd55bf2e8226",
|
|
"fields": {
|
|
"created_at": "2026-02-25T03:55:21.595Z",
|
|
"updated_at": "2026-02-25T03:55:21.595Z",
|
|
"complaint": "75699d55-58b8-42d2-94c3-ff479a005dad",
|
|
"update_type": "status_change",
|
|
"message": "Complaint created and registered",
|
|
"created_by": null,
|
|
"old_status": "",
|
|
"new_status": "open",
|
|
"metadata": {}
|
|
}
|
|
}
|
|
] |