617 lines
29 KiB
HTML
617 lines
29 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% load static %}
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{% block title %}Complaint #{{ complaint.id|slice:":8" }} - PX360{% endblock %}
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{% block extra_css %}
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<style>
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.complaint-header {
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background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
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color: white;
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padding: 30px;
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border-radius: 12px;
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margin-bottom: 30px;
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}
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.sla-countdown {
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background: rgba(255,255,255,0.2);
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padding: 15px;
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border-radius: 8px;
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text-align: center;
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}
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.sla-countdown.overdue {
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background: #d32f2f;
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}
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.status-badge {
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padding: 6px 16px;
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border-radius: 20px;
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font-size: 0.9rem;
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font-weight: 600;
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}
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.status-open { background: #e3f2fd; color: #1976d2; }
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.status-in_progress { background: #fff3e0; color: #f57c00; }
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.status-resolved { background: #e8f5e9; color: #388e3c; }
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.status-closed { background: #f5f5f5; color: #616161; }
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.status-cancelled { background: #ffebee; color: #d32f2f; }
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.severity-badge {
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padding: 6px 16px;
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border-radius: 20px;
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font-size: 0.9rem;
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font-weight: 600;
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}
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.severity-low { background: #e8f5e9; color: #388e3c; }
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.severity-medium { background: #fff3e0; color: #f57c00; }
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.severity-high { background: #ffebee; color: #d32f2f; }
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.severity-critical { background: #880e4f; color: #fff; }
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.timeline {
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position: relative;
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padding-left: 30px;
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}
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.timeline::before {
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content: '';
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position: absolute;
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left: 8px;
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top: 0;
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bottom: 0;
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width: 2px;
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background: #dee2e6;
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}
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.timeline-item {
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position: relative;
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padding-bottom: 30px;
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}
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.timeline-item::before {
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content: '';
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position: absolute;
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left: -26px;
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top: 5px;
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width: 16px;
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height: 16px;
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border-radius: 50%;
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background: #fff;
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border: 3px solid #667eea;
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z-index: 1;
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}
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.timeline-item.status_change::before {
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border-color: #f57c00;
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}
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.timeline-item.assignment::before {
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border-color: #1976d2;
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}
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.timeline-item.escalation::before {
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border-color: #d32f2f;
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}
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.timeline-item.note::before {
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border-color: #388e3c;
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}
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.action-card {
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border-left: 4px solid #667eea;
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transition: transform 0.2s;
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}
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.action-card:hover {
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transform: translateX(5px);
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}
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.info-label {
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font-weight: 600;
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color: #6c757d;
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font-size: 0.85rem;
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text-transform: uppercase;
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letter-spacing: 0.5px;
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}
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.info-value {
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font-size: 1rem;
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color: #212529;
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margin-top: 4px;
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}
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</style>
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{% endblock %}
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{% block content %}
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<div class="container-fluid">
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<!-- Back Button -->
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<div class="mb-3">
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<a href="{% url 'complaints:complaint_list' %}" class="btn btn-outline-secondary btn-sm">
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<i class="bi bi-arrow-left me-1"></i> Back to Complaints
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</a>
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</div>
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<!-- Complaint Header -->
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<div class="complaint-header">
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<div class="row align-items-center">
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<div class="col-md-8">
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<div class="d-flex align-items-center mb-2">
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<h3 class="mb-0 me-3">{{ complaint.title }}</h3>
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<span class="status-badge status-{{ complaint.status }}">
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{{ complaint.get_status_display }}
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</span>
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<span class="severity-badge severity-{{ complaint.severity }} ms-2">
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{{ complaint.get_severity_display }}
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</span>
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</div>
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<p class="mb-2">
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<i class="bi bi-hash me-1"></i>
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<strong>ID:</strong> {{ complaint.id|slice:":8" }}
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<span class="mx-2">|</span>
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<i class="bi bi-person-fill me-1"></i>
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<strong>Patient:</strong> {{ complaint.patient.get_full_name }} (MRN: {{ complaint.patient.mrn }})
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</p>
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<p class="mb-0">
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<i class="bi bi-hospital me-1"></i>
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<strong>Hospital:</strong> {{ complaint.hospital.name_en }}
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{% if complaint.department %}
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<span class="mx-2">|</span>
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<i class="bi bi-building me-1"></i>
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<strong>Department:</strong> {{ complaint.department.name_en }}
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{% endif %}
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</p>
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</div>
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<div class="col-md-4">
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<div class="sla-countdown {% if complaint.is_overdue %}overdue{% endif %}">
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<div class="mb-1">
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<i class="bi bi-clock-history me-1"></i>
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<strong>SLA Deadline</strong>
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</div>
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<h4 class="mb-0">{{ complaint.due_at|date:"M d, Y H:i" }}</h4>
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{% if complaint.is_overdue %}
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<div class="mt-2">
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<i class="bi bi-exclamation-triangle-fill me-1"></i>
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<strong>OVERDUE</strong>
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</div>
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{% else %}
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<small>{{ complaint.due_at|timeuntil }} remaining</small>
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{% endif %}
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</div>
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</div>
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</div>
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</div>
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<div class="row">
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<!-- Main Content -->
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<div class="col-lg-8">
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<!-- Tabs -->
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<ul class="nav nav-tabs mb-3" id="complaintTabs" role="tablist">
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<li class="nav-item" role="presentation">
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<button class="nav-link active" id="details-tab" data-bs-toggle="tab"
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data-bs-target="#details" type="button" role="tab">
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<i class="bi bi-info-circle me-1"></i> Details
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</button>
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</li>
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<li class="nav-item" role="presentation">
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<button class="nav-link" id="timeline-tab" data-bs-toggle="tab"
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data-bs-target="#timeline" type="button" role="tab">
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<i class="bi bi-clock-history me-1"></i> Timeline ({{ timeline.count }})
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</button>
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</li>
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<li class="nav-item" role="presentation">
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<button class="nav-link" id="attachments-tab" data-bs-toggle="tab"
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data-bs-target="#attachments" type="button" role="tab">
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<i class="bi bi-paperclip me-1"></i> Attachments ({{ attachments.count }})
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</button>
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</li>
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<li class="nav-item" role="presentation">
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<button class="nav-link" id="actions-tab" data-bs-toggle="tab"
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data-bs-target="#actions" type="button" role="tab">
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<i class="bi bi-lightning-fill me-1"></i> PX Actions ({{ px_actions.count }})
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</button>
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</li>
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</ul>
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<!-- Tab Content -->
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<div class="tab-content" id="complaintTabsContent">
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<!-- Details Tab -->
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<div class="tab-pane fade show active" id="details" role="tabpanel">
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<div class="card">
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<div class="card-body">
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<h5 class="card-title mb-4">{% trans "Complaint Details" %}</h5>
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<div class="row mb-3">
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<div class="col-md-6">
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<div class="info-label">Category</div>
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<div class="info-value">
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<span class="badge bg-secondary">{{ complaint.get_category_display }}</span>
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{% if complaint.subcategory %}
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<span class="text-muted ms-2">/ {{ complaint.subcategory }}</span>
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{% endif %}
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</div>
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</div>
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<div class="col-md-6">
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<div class="info-label">Source</div>
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<div class="info-value">{{ complaint.get_source_display }}</div>
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</div>
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</div>
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<div class="row mb-3">
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<div class="col-md-6">
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<div class="info-label">Priority</div>
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<div class="info-value">
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<span class="badge bg-info">{{ complaint.get_priority_display }}</span>
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</div>
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</div>
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<div class="col-md-6">
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<div class="info-label">Encounter ID</div>
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<div class="info-value">
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{% if complaint.encounter_id %}
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{{ complaint.encounter_id }}
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{% else %}
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<span class="text-muted">N/A</span>
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{% endif %}
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</div>
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</div>
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</div>
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{% if complaint.physician %}
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<div class="row mb-3">
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<div class="col-md-12">
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<div class="info-label">Physician</div>
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<div class="info-value">
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Dr. {{ complaint.physician.first_name }} {{ complaint.physician.last_name }}
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<span class="text-muted">({{ complaint.physician.specialty }})</span>
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</div>
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</div>
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</div>
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{% endif %}
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<hr>
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<div class="mb-3">
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<div class="info-label">Description</div>
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<div class="info-value mt-2">
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<p class="mb-0">{{ complaint.description|linebreaks }}</p>
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</div>
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</div>
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{% if complaint.resolution %}
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<hr>
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<div class="mb-3">
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<div class="info-label">Resolution</div>
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<div class="info-value mt-2">
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<div class="alert alert-success">
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<p class="mb-2">{{ complaint.resolution|linebreaks }}</p>
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<small class="text-muted">
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Resolved by {{ complaint.resolved_by.get_full_name }}
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on {{ complaint.resolved_at|date:"M d, Y H:i" }}
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</small>
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</div>
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</div>
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</div>
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{% endif %}
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<hr>
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<div class="row">
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<div class="col-md-6">
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<div class="info-label">Created</div>
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<div class="info-value">{{ complaint.created_at|date:"M d, Y H:i" }}</div>
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</div>
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<div class="col-md-6">
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<div class="info-label">Last Updated</div>
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<div class="info-value">{{ complaint.updated_at|date:"M d, Y H:i" }}</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<!-- Timeline Tab -->
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<div class="tab-pane fade" id="timeline" role="tabpanel">
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<div class="card">
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<div class="card-body">
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<h5 class="card-title mb-4">{% trans "Activity Timeline" %}</h5>
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{% if timeline %}
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<div class="timeline">
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{% for update in timeline %}
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<div class="timeline-item {{ update.update_type }}">
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<div class="card mb-3">
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<div class="card-body">
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<div class="d-flex justify-content-between align-items-start mb-2">
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<div>
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<span class="badge bg-primary">{{ update.get_update_type_display }}</span>
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{% if update.created_by %}
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<span class="text-muted ms-2">
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by {{ update.created_by.get_full_name }}
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</span>
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{% endif %}
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</div>
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<small class="text-muted">
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{{ update.created_at|date:"M d, Y H:i" }}
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</small>
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</div>
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<p class="mb-0">{{ update.message }}</p>
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{% if update.old_status and update.new_status %}
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<div class="mt-2">
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<span class="status-badge status-{{ update.old_status }}">
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{{ update.old_status }}
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</span>
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<i class="bi bi-arrow-right mx-2"></i>
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<span class="status-badge status-{{ update.new_status }}">
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{{ update.new_status }}
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</span>
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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{% endfor %}
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</div>
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{% else %}
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<div class="text-center py-5">
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<i class="bi bi-clock-history" style="font-size: 3rem; color: #ccc;"></i>
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<p class="text-muted mt-3">No timeline entries yet</p>
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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<!-- Attachments Tab -->
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<div class="tab-pane fade" id="attachments" role="tabpanel">
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<div class="card">
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<div class="card-body">
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<h5 class="card-title mb-4">{% trans "Attachments" %}</h5>
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{% if attachments %}
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<div class="list-group">
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{% for attachment in attachments %}
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<div class="list-group-item">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<i class="bi bi-file-earmark me-2"></i>
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<strong>{{ attachment.filename }}</strong>
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<br>
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<small class="text-muted">
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Uploaded by {{ attachment.uploaded_by.get_full_name }}
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on {{ attachment.created_at|date:"M d, Y H:i" }}
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({{ attachment.file_size|filesizeformat }})
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</small>
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{% if attachment.description %}
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<br>
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<small>{{ attachment.description }}</small>
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{% endif %}
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</div>
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<a href="{{ attachment.file.url }}" class="btn btn-sm btn-outline-primary"
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target="_blank" download>
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<i class="bi bi-download"></i>
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</a>
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</div>
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</div>
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{% endfor %}
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</div>
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{% else %}
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<div class="text-center py-5">
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<i class="bi bi-paperclip" style="font-size: 3rem; color: #ccc;"></i>
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<p class="text-muted mt-3">No attachments</p>
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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<!-- PX Actions Tab -->
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<div class="tab-pane fade" id="actions" role="tabpanel">
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<div class="card">
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<div class="card-body">
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<h5 class="card-title mb-4">{% trans "Related PX Actions" %}</h5>
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{% if px_actions %}
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{% for action in px_actions %}
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<div class="card action-card mb-3">
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<div class="card-body">
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<div class="d-flex justify-content-between align-items-start">
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<div>
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<h6 class="mb-1">{{ action.title }}</h6>
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<p class="text-muted mb-2">{{ action.description|truncatewords:20 }}</p>
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<div>
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<span class="badge bg-{{ action.status }}">{{ action.get_status_display }}</span>
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<span class="badge bg-secondary ms-1">{{ action.get_priority_display }}</span>
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</div>
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</div>
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<a href="{% url 'actions:action_detail' action.id %}"
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class="btn btn-sm btn-outline-primary">
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View <i class="bi bi-arrow-right ms-1"></i>
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</a>
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</div>
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</div>
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</div>
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{% endfor %}
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{% else %}
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<div class="text-center py-5">
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<i class="bi bi-lightning" style="font-size: 3rem; color: #ccc;"></i>
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<p class="text-muted mt-3">No PX actions created yet</p>
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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</div>
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</div>
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<!-- Sidebar Actions -->
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<div class="col-lg-4">
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<!-- Quick Actions -->
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{% if can_edit %}
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<div class="card mb-3">
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<div class="card-header bg-primary text-white">
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<h6 class="mb-0"><i class="bi bi-lightning-fill me-2"></i>{% trans "Quick Actions" %}</h6>
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</div>
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<div class="card-body">
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<!-- Assign -->
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<form method="post" action="{% url 'complaints:complaint_assign' complaint.id %}" class="mb-3">
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{% csrf_token %}
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<label class="form-label">{% trans "Assign To" %}</label>
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<div class="input-group">
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<select name="user_id" class="form-select" required>
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<option value="">Select user...</option>
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{% for user_obj in assignable_users %}
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<option value="{{ user_obj.id }}"
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{% if complaint.assigned_to and complaint.assigned_to.id == user_obj.id %}selected{% endif %}>
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{{ user_obj.get_full_name }}
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</option>
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{% endfor %}
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</select>
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<button type="submit" class="btn btn-primary">
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<i class="bi bi-person-check"></i>
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</button>
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</div>
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</form>
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<!-- Change Status -->
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<form method="post" action="{% url 'complaints:complaint_change_status' complaint.id %}" class="mb-3">
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{% csrf_token %}
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<label class="form-label">{% trans "Change Status" %}</label>
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<select name="status" class="form-select mb-2" required>
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{% for value, label in status_choices %}
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<option value="{{ value }}" {% if complaint.status == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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<textarea name="note" class="form-control mb-2" rows="2"
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placeholder="{% trans 'Optional note...' %}"></textarea>
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<button type="submit" class="btn btn-primary w-100">
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<i class="bi bi-arrow-repeat me-1"></i> Update Status
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</button>
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</form>
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<!-- Escalate -->
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<button type="button" class="btn btn-danger w-100" data-bs-toggle="modal"
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data-bs-target="#escalateModal">
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<i class="bi bi-exclamation-triangle me-1"></i> Escalate
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</button>
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</div>
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</div>
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{% endif %}
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<!-- Add Note -->
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<div class="card mb-3">
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<div class="card-header bg-success text-white">
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<h6 class="mb-0"><i class="bi bi-chat-left-text me-2"></i>{% trans "Add Note" %}</h6>
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</div>
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<div class="card-body">
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<form method="post" action="{% url 'complaints:complaint_add_note' complaint.id %}">
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{% csrf_token %}
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<textarea name="note" class="form-control mb-2" rows="3"
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placeholder="{% trans 'Enter your note...' %}" required></textarea>
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<button type="submit" class="btn btn-success w-100">
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<i class="bi bi-plus-circle me-1"></i> Add Note
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</button>
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</form>
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</div>
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</div>
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<!-- Assignment Info -->
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<div class="card mb-3">
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<div class="card-header">
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<h6 class="mb-0"><i class="bi bi-info-circle me-2"></i>{% trans "Assignment Info" %}</h6>
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</div>
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<div class="card-body">
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<div class="mb-3">
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<div class="info-label">Assigned To</div>
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<div class="info-value">
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{% if complaint.assigned_to %}
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{{ complaint.assigned_to.get_full_name }}
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<br>
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<small class="text-muted">
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Assigned {{ complaint.assigned_at|date:"M d, Y H:i" }}
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</small>
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{% else %}
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<span class="text-muted">Unassigned</span>
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{% endif %}
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</div>
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</div>
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|
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{% if complaint.resolved_by %}
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<div class="mb-3">
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<div class="info-label">Resolved By</div>
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<div class="info-value">
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{{ complaint.resolved_by.get_full_name }}
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<br>
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<small class="text-muted">
|
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{{ complaint.resolved_at|date:"M d, Y H:i" }}
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</small>
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</div>
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</div>
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{% endif %}
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|
|
|
{% if complaint.closed_by %}
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<div class="mb-0">
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|
<div class="info-label">Closed By</div>
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|
<div class="info-value">
|
|
{{ complaint.closed_by.get_full_name }}
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|
<br>
|
|
<small class="text-muted">
|
|
{{ complaint.closed_at|date:"M d, Y H:i" }}
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</small>
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</div>
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|
</div>
|
|
{% endif %}
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|
</div>
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|
</div>
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|
|
|
<!-- Resolution Survey -->
|
|
{% if complaint.resolution_survey %}
|
|
<div class="card">
|
|
<div class="card-header bg-info text-white">
|
|
<h6 class="mb-0"><i class="bi bi-clipboard-check me-2"></i>{% trans "Resolution Survey" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
<p class="mb-2">
|
|
<strong>Status:</strong>
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|
<span class="badge bg-{{ complaint.resolution_survey.status }}">
|
|
{{ complaint.resolution_survey.get_status_display }}
|
|
</span>
|
|
</p>
|
|
{% if complaint.resolution_survey.score %}
|
|
<p class="mb-2">
|
|
<strong>Score:</strong> {{ complaint.resolution_survey.score }}/100
|
|
</p>
|
|
{% endif %}
|
|
<a href="{% url 'surveys:survey_instance_detail' complaint.resolution_survey.id %}"
|
|
class="btn btn-sm btn-outline-info">
|
|
View Survey <i class="bi bi-arrow-right ms-1"></i>
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|
</a>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Escalate Modal -->
|
|
<div class="modal fade" id="escalateModal" tabindex="-1">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
<form method="post" action="{% url 'complaints:complaint_escalate' complaint.id %}">
|
|
{% csrf_token %}
|
|
<div class="modal-header">
|
|
<h5 class="modal-title">{% trans "Escalate Complaint" %}</h5>
|
|
<button type="button" class="btn-close" data-bs-dismiss="modal"></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<div class="alert alert-warning">
|
|
<i class="bi bi-exclamation-triangle me-2"></i>
|
|
This will escalate the complaint to higher management.
|
|
</div>
|
|
<div class="mb-3">
|
|
<label class="form-label">{% trans "Reason for Escalation" %}</label>
|
|
<textarea name="reason" class="form-control" rows="3"
|
|
placeholder="{% trans 'Explain why this complaint needs escalation...' %}" required></textarea>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">{% trans "Cancel" %}</button>
|
|
<button type="submit" class="btn btn-danger">
|
|
<i class="bi bi-exclamation-triangle me-1"></i> Escalate
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endblock %}
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