503 lines
38 KiB
HTML
503 lines
38 KiB
HTML
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
|
<html xmlns="http://www.w3.org/1999/xhtml">
|
|
<head>
|
|
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
|
|
<meta name="viewport" content="width=device-width, initial-scale=1.0"/>
|
|
<title>Explanation Request Templates</title>
|
|
</head>
|
|
<body style="margin: 0; padding: 0; background-color: #f3f4f6; font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;">
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color: #f3f4f6; padding: 40px 10px;">
|
|
<tr>
|
|
<td align="center">
|
|
|
|
<!-- ========================================================================== -->
|
|
<!-- CARD 1: EXPLANATION REQUEST (COMPLAINT) -->
|
|
<!-- ========================================================================== -->
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; margin-bottom: 15px;">
|
|
<tr>
|
|
<td align="center" style="font-size: 18px; font-weight: bold; color: #4b5563; text-transform: uppercase; letter-spacing: 1px;">
|
|
▼ Explanation Request (Complaint)
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; background-color: #ffffff; border: 1px solid #e5e7eb; border-radius: 4px; box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1); margin-bottom: 60px;">
|
|
<tr>
|
|
<td style="padding: 40px 30px;">
|
|
|
|
<!-- ARABIC SECTION -->
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="rtl" style="text-align: center;">
|
|
<tr>
|
|
<td>
|
|
<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">إلى قسم الطوارئ</h1>
|
|
<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">تحية طيبة</h2>
|
|
|
|
<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
نود إبلاغكم بإسناد شكوى لقسمكم للرد عليها، بتاريخ: <a href="#" style="color: #0056b3; text-decoration: underline;">20/يوليو/2026 09:00 ص</a> برقم المرجع: <a href="#" style="color: #0056b3; text-decoration: underline;">CMP-202607-0072</a> الموعد النهائي: <a href="#" style="color: #0056b3; text-decoration: underline;">22/يوليو/2026 05:00 م</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
للاطلاع على تفاصيل الشكوى، يمكنكم النقر على
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الشكوى)</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
نرجو تقديم رد القسم قبل الموعد النهائي، وللإفادة إضغط على
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الرد)</a>
|
|
</p>
|
|
|
|
<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
<p style="margin: 0 0 4px 0;">للإستفسارات أو لمزيد من المعلومات، على التحويلة: 1379</p>
|
|
<p style="margin: 0;">رقم التواصل: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
|
|
</div>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 35px auto;">
|
|
<tr>
|
|
<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
|
|
<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">رابط</a>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<p style="margin: 0 0 30px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
|
|
نحن نقدر التزامكم، مع تحيات إدارة قسم علاقات المرضى وتجربة المريض
|
|
</p>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<hr style="border: 0; border-top: 1px dashed #d1d5db; margin: 20px 0 35px 0;" />
|
|
|
|
<!-- ENGLISH SECTION -->
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="ltr" style="text-align: center;">
|
|
<tr>
|
|
<td>
|
|
<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">To: Emergency Department</h1>
|
|
<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">Greetings,</h2>
|
|
|
|
<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
Your department has been assigned to respond to a complaint, dated: <a href="#" style="color: #0056b3; text-decoration: underline;">20/July/2026 09:00 AM</a> with reference: <a href="#" style="color: #0056b3; text-decoration: underline;">CMP-202607-0072</a> Deadline: <a href="#" style="color: #0056b3; text-decoration: underline;">22/July/2026 05:00 PM</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
To view the complaint details, you can click on:
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Complaint Form)</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
Please submit your department's response before the deadline, and to provide feedback, click on:
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Response Form)</a>
|
|
</p>
|
|
|
|
<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
<p style="margin: 0 0 4px 0;">For inquiries or more information, via Extension: 1379</p>
|
|
<p style="margin: 0;">Contact Number: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
|
|
</div>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 35px auto;">
|
|
<tr>
|
|
<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
|
|
<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">Link</a>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<p style="margin: 0 0 10px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
|
|
We appreciate your commitment.<br />Regards, Patient Relations and Experience Management
|
|
</p>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td bgcolor="#f9fafb" style="padding: 20px 30px; border-top: 1px solid #f3f4f6; border-radius: 0 0 4px 4px; text-align: center; font-size: 12px; color: #6b7280; font-weight: 500;">
|
|
جميع الحقوق محفوظة © Al Hammadi Hospitals Group
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
|
|
<!-- ========================================================================== -->
|
|
<!-- CARD 2: EXPLANATION REMINDER -->
|
|
<!-- ========================================================================== -->
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; margin-bottom: 15px;">
|
|
<tr>
|
|
<td align="center" style="font-size: 18px; font-weight: bold; color: #4b5563; text-transform: uppercase; letter-spacing: 1px;">
|
|
▼ Explanation Reminder (First)
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; background-color: #ffffff; border: 1px solid #e5e7eb; border-radius: 4px; box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1); margin-bottom: 60px;">
|
|
<tr>
|
|
<td style="padding: 40px 30px;">
|
|
|
|
<!-- ARABIC SECTION -->
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="rtl" style="text-align: center;">
|
|
<tr>
|
|
<td>
|
|
<h1 style="margin: 0 0 30px 0; font-size: 24px; font-weight: bold; color: #000000;">إلى السيد / سعد الدوسري</h1>
|
|
|
|
<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
نقدر لكم انشغالكم وحرصكم، نود
|
|
<span style="background-color: #ffff00; padding: 0 4px; color: #000000;">تذكيركم</span>
|
|
بتقديم رد القسم على الشكوى
|
|
<br />
|
|
بتاريخ: <a href="#" style="color: #0056b3; text-decoration: underline;">19/يوليو/2026 11:00 ص</a>
|
|
<br />
|
|
برقم المرجع: <a href="#" style="color: #0056b3; text-decoration: underline;">CMP-202607-0069</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 30px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الشكوى)</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 30px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
نرجو منكم التكرم بتقديم الشرح خلال الـ 24 ساعة القادمة لتجنب التصعيد إلى مديركم المباشر , للرد نأمل النقر على
|
|
</p>
|
|
|
|
<p style="margin: 0 0 30px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الرد)</a>
|
|
</p>
|
|
|
|
<div style="margin: 0 0 30px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
<p style="margin: 0 0 4px 0;">للإستفسارات أو لمزيد من المعلومات، يُرجى التواصل على:</p>
|
|
<p style="margin: 0 0 4px 0;">التحويلة: 1379</p>
|
|
<p style="margin:;">رقم التواصل: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
|
|
</div>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 40px auto;">
|
|
<tr>
|
|
<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
|
|
<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">رابط</a>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<p style="margin: 0 0 40px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
|
|
نحن نقدر التزامكم، مع تحيات إدارة قسم علاقات المرضى وتجربة المريض
|
|
</p>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<hr style="border: 0; border-top: 1px dashed #d1d5db; margin: 20px 0 40px 0;" />
|
|
|
|
<!-- ENGLISH SECTION -->
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="ltr" style="text-align: center;">
|
|
<tr>
|
|
<td>
|
|
<h1 style="margin: 0 0 30px 0; font-size: 24px; font-weight: bold; color: #000000;">To: Mr. Saad Al-Dosari</h1>
|
|
|
|
<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
We appreciate your dedication and diligence. We would like to <span style="background-color: #ffff00; padding: 0 4px; color: #000000;">remind you</span> to submit your department's response regarding the complaint
|
|
<br />
|
|
Dated: <a href="#" style="color: #0056b3; text-decoration: underline;">19/July/2026 11:00 AM</a>
|
|
<br />
|
|
Reference: <a href="#" style="color: #0056b3; text-decoration: underline;">CMP-202607-0069</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 30px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Complaint Form)</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 30px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
Please kindly submit your explanation within the next 24 hours to avoid escalation to your direct manager. To reply, please click on:
|
|
</p>
|
|
|
|
<p style="margin: 0 0 30px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Response Form)</a>
|
|
</p>
|
|
|
|
<div style="margin: 0 0 30px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
<p style="margin: 0 0 4px 0;">For inquiries or more information, please contact us via:</p>
|
|
<p style="margin: 0 0 4px 0;">Extension: 1379</p>
|
|
<p style="margin:;">Contact Number: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
|
|
</div>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 40px auto;">
|
|
<tr>
|
|
<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
|
|
<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">Link</a>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<p style="margin: 0 0 20px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
|
|
We appreciate your commitment.<br />Regards, Patient Relations and Experience Management
|
|
</p>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td bgcolor="#f9fafb" style="padding: 20px 30px; border-top: 1px solid #f3f4f6; border-radius: 0 0 4px 4px; text-align: center; font-size: 12px; color: #6b7280; font-weight: 500;">
|
|
جميع الحقوق محفوظة © Al Hammadi Hospitals Group
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
|
|
<!-- ========================================================================== -->
|
|
<!-- CARD 3: EXPLANATION SECOND REMINDER (FINAL) -->
|
|
<!-- ========================================================================== -->
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; margin-bottom: 15px;">
|
|
<tr>
|
|
<td align="center" style="font-size: 18px; font-weight: bold; color: #4b5563; text-transform: uppercase; letter-spacing: 1px;">
|
|
▼ Explanation Second Reminder (Final)
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; background-color: #ffffff; border: 1px solid #e5e7eb; border-radius: 4px; box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1); margin-bottom: 60px;">
|
|
<tr>
|
|
<td style="padding: 40px 30px;">
|
|
|
|
<!-- ARABIC SECTION -->
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="rtl" style="text-align: center;">
|
|
<tr>
|
|
<td>
|
|
<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">إلى السيد / فهد الشمري</h1>
|
|
<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">تحية طيبة</h2>
|
|
|
|
<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
نشكر لكم تعاونكم، ولكن نرجو <span style="background-color: #ffff00; padding: 0 4px; color: #000000;">الملاحظة بأن هذا تذكيرك النهائي والعاجل</span> لتقديم الشرح بخصوص الشكوى بتاريخ: <a href="#" style="color: #0056b3; text-decoration: underline;">18/يوليو/2026 02:30 م</a> برقم المرجع: <a href="#" style="color: #0056b3; text-decoration: underline;">CMP-202607-0065</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الشكوى)</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
إذا لم يتم تقديم الشرح قبل الموعد النهائي، سيتم تصعيد الأمر إلى مديركم المباشر. يرجى التقديم فوراً
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الرد)</a>
|
|
</p>
|
|
|
|
<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
<p style="margin: 0 0 4px 0;">للإستفسارات أو لمزيد من المعلومات، يُرجى التواصل معنا:</p>
|
|
<p style="margin: 0 0 4px 0;">التحويلة: 1379</p>
|
|
<p style="margin: 0;">رقم التواصل: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
|
|
</div>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 35px auto;">
|
|
<tr>
|
|
<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
|
|
<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">رابط</a>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<p style="margin: 0 0 30px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
|
|
نحن نقدر التزامكم، مع تحيات إدارة قسم علاقات المرضى وتجربة المريض
|
|
</p>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<hr style="border: 0; border-top: 1px dashed #d1d5db; margin: 20px 0 35px 0;" />
|
|
|
|
<!-- ENGLISH SECTION -->
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="ltr" style="text-align: center;">
|
|
<tr>
|
|
<td>
|
|
<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">To: Mr. Fahad Al-Shammari</h1>
|
|
<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">Greetings,</h2>
|
|
|
|
<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
We appreciate your cooperation, but please <span style="background-color: #ffff00; padding: 0 4px; color: #000000;">note that this is your FINAL and URGENT reminder</span> to submit your explanation regarding the complaint dated: <a href="#" style="color: #0056b3; text-decoration: underline;">18/July/2026 02:30 PM</a> with reference: <a href="#" style="color: #0056b3; text-decoration: underline;">CMP-202607-0065</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Complaint Form)</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
If the explanation is not submitted before the deadline, this matter will be escalated to your direct manager. Please submit immediately:
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Response Form)</a>
|
|
</p>
|
|
|
|
<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
<p style="margin: 0 0 4px 0;">For inquiries or more information, please contact us via:</p>
|
|
<p style="margin: 0 0 4px 0;">Extension: 1379</p>
|
|
<p style="margin: 0;">Contact Number: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
|
|
</div>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 35px auto;">
|
|
<tr>
|
|
<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
|
|
<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">Link</a>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<p style="margin: 0 0 10px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
|
|
We appreciate your commitment.<br />Regards, Patient Relations and Experience Management
|
|
</p>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td bgcolor="#f9fafb" style="padding: 20px 30px; border-top: 1px solid #f3f4f6; border-radius: 0 0 4px 4px; text-align: center; font-size: 12px; color: #6b7280; font-weight: 500;">
|
|
جميع الحقوق محفوظة © Al Hammadi Hospitals Group
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
|
|
<!-- ========================================================================== -->
|
|
<!-- CARD 4: INQUIRY EXPLANATION REQUEST -->
|
|
<!-- ========================================================================== -->
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; margin-bottom: 15px;">
|
|
<tr>
|
|
<td align="center" style="font-size: 18px; font-weight: bold; color: #4b5563; text-transform: uppercase; letter-spacing: 1px;">
|
|
▼ Inquiry Explanation Request
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 600px; background-color: #ffffff; border: 1px solid #e5e7eb; border-radius: 4px; box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1);">
|
|
<tr>
|
|
<td style="padding: 40px 30px;">
|
|
|
|
<!-- ARABIC SECTION -->
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="rtl" style="text-align: center;">
|
|
<tr>
|
|
<td>
|
|
<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">إلى السيد / عبدالله الغامدي</h1>
|
|
<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">تحية طيبة</h2>
|
|
|
|
<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
نود إبلاغكم بطلب رد على استفسار بتاريخ: <a href="#" style="color: #0056b3; text-decoration: underline;">20/يوليو/2026 08:00 ص</a> برقم المرجع: <a href="#" style="color: #0056b3; text-decoration: underline;">INQ-202607-0021</a> الموضوع: <strong>تأخر موعد موعد العيادة</strong>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
للاطلاع على تفاصيل الاستفسار، يمكنكم النقر على
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الاستفسار)</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
نرجو تقديم ردكم في أقرب وقت ممكن، وللإفادة إضغط على
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(نموذج الرد)</a>
|
|
</p>
|
|
|
|
<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
<p style="margin: 0 0 4px 0;">للإستفسارات أو لمزيد من المعلومات، على التحويلة: 1379</p>
|
|
<p style="margin: 0;">رقم التواصل: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
|
|
</div>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 35px auto;">
|
|
<tr>
|
|
<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
|
|
<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">رابط</a>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<p style="margin: 0 0 30px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
|
|
نحن نقدر التزامكم، مع تحيات إدارة قسم علاقات المرضى وتجربة المريض
|
|
</p>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<hr style="border: 0; border-top: 1px dashed #d1d5db; margin: 20px 0 35px 0;" />
|
|
|
|
<!-- ENGLISH SECTION -->
|
|
<table border="0" cellpadding="0" cellspacing="0" width="100%" dir="ltr" style="text-align: center;">
|
|
<tr>
|
|
<td>
|
|
<h1 style="margin: 0 0 10px 0; font-size: 24px; font-weight: bold; color: #000000;">To: Mr. Abdullah Al-Ghamdi</h1>
|
|
<h2 style="margin: 0 0 25px 0; font-size: 20px; font-weight: 600; color: #374151;">Greetings,</h2>
|
|
|
|
<p style="margin: 0 0 15px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
You have been requested to provide a response regarding an inquiry, dated: <a href="#" style="color: #0056b3; text-decoration: underline;">20/July/2026 08:00 AM</a> with reference: <a href="#" style="color: #0056b3; text-decoration: underline;">INQ-202607-0021</a> Subject: <strong>Clinic appointment delay</strong>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
To view the inquiry details, you can click on:
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Inquiry Form)</a>
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
Please submit your response as soon as possible, and to provide feedback, click on:
|
|
</p>
|
|
|
|
<p style="margin: 0 0 25px 0;">
|
|
<a href="#" style="color: #dc2626; font-weight: bold; font-size: 18px; text-decoration: underline;">(Response Form)</a>
|
|
</p>
|
|
|
|
<div style="margin: 0 0 25px 0; font-size: 16px; line-height: 1.6; color: #111827; font-weight: 600;">
|
|
<p style="margin: 0 0 4px 0;">For inquiries or more information, via Extension: 1379</p>
|
|
<p style="margin: 0;">Contact Number: <a href="tel:0537695000" style="color: #0056b3; text-decoration: underline;">0537695000</a></p>
|
|
</div>
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto 35px auto;">
|
|
<tr>
|
|
<td align="center" bgcolor="#008cc1" style="border-radius: 2px;">
|
|
<a href="#" target="_blank" style="padding: 12px 30px; display: inline-block; font-size: 16px; font-weight: bold; color: #004b69; text-decoration: none;">Link</a>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<p style="margin: 0 0 10px 0; font-size: 16px; color: #1f2937; font-weight: 600;">
|
|
We appreciate your commitment.<br />Regards, Patient Relations and Experience Management
|
|
</p>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td bgcolor="#f9fafb" style="padding: 20px 30px; border-top: 1px solid #f3f4f6; border-radius: 0 0 4px 4px; text-align: center; font-size: 12px; color: #6b7280; font-weight: 500;">
|
|
جميع الحقوق محفوظة © Al Hammadi Hospitals Group
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
</body>
|
|
</html>
|