1433 lines
69 KiB
HTML
1433 lines
69 KiB
HTML
{% extends "layouts/base.html" %}
|
|
{% load i18n %}
|
|
{% load static %}
|
|
{% load math %}
|
|
|
|
{% block title %}Complaint #{{ complaint.id|slice:":8" }} - PX360{% endblock %}
|
|
|
|
{% block extra_css %}
|
|
<style>
|
|
.complaint-header {
|
|
background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
|
|
color: white;
|
|
padding: 30px;
|
|
border-radius: 12px;
|
|
margin-bottom: 30px;
|
|
}
|
|
.sla-countdown {
|
|
background: rgba(255,255,255,0.2);
|
|
padding: 15px;
|
|
border-radius: 8px;
|
|
text-align: center;
|
|
}
|
|
.sla-countdown.overdue {
|
|
background: #d32f2f;
|
|
}
|
|
.status-badge {
|
|
padding: 6px 16px;
|
|
border-radius: 20px;
|
|
font-size: 0.9rem;
|
|
font-weight: 600;
|
|
}
|
|
.status-open { background: #e3f2fd; color: #1976d2; }
|
|
.status-in_progress { background: #fff3e0; color: #f57c00; }
|
|
.status-resolved { background: #e8f5e9; color: #388e3c; }
|
|
.status-closed { background: #f5f5f5; color: #616161; }
|
|
.status-cancelled { background: #ffebee; color: #d32f2f; }
|
|
|
|
.severity-badge {
|
|
padding: 6px 16px;
|
|
border-radius: 20px;
|
|
font-size: 0.9rem;
|
|
font-weight: 600;
|
|
}
|
|
.severity-low { background: #e8f5e9; color: #388e3c; }
|
|
.severity-medium { background: #fff3e0; color: #f57c00; }
|
|
.severity-high { background: #ffebee; color: #d32f2f; }
|
|
.severity-critical { background: #880e4f; color: #fff; }
|
|
|
|
.timeline {
|
|
position: relative;
|
|
padding-left: 30px;
|
|
}
|
|
.timeline::before {
|
|
content: '';
|
|
position: absolute;
|
|
left: 8px;
|
|
top: 0;
|
|
bottom: 0;
|
|
width: 2px;
|
|
background: #dee2e6;
|
|
}
|
|
.timeline-item {
|
|
position: relative;
|
|
padding-bottom: 30px;
|
|
}
|
|
.timeline-item::before {
|
|
content: '';
|
|
position: absolute;
|
|
left: -26px;
|
|
top: 5px;
|
|
width: 16px;
|
|
height: 16px;
|
|
border-radius: 50%;
|
|
background: #fff;
|
|
border: 3px solid #667eea;
|
|
z-index: 1;
|
|
}
|
|
.timeline-item.status_change::before {
|
|
border-color: #f57c00;
|
|
}
|
|
.timeline-item.assignment::before {
|
|
border-color: #1976d2;
|
|
}
|
|
.timeline-item.escalation::before {
|
|
border-color: #d32f2f;
|
|
}
|
|
.timeline-item.note::before {
|
|
border-color: #388e3c;
|
|
}
|
|
|
|
.action-card {
|
|
border-left: 4px solid #667eea;
|
|
transition: transform 0.2s;
|
|
}
|
|
.action-card:hover {
|
|
transform: translateX(5px);
|
|
}
|
|
|
|
.info-label {
|
|
font-weight: 600;
|
|
color: #6c757d;
|
|
font-size: 0.85rem;
|
|
text-transform: uppercase;
|
|
letter-spacing: 0.5px;
|
|
}
|
|
|
|
.info-value {
|
|
font-size: 1rem;
|
|
color: #212529;
|
|
margin-top: 4px;
|
|
}
|
|
</style>
|
|
{% endblock %}
|
|
|
|
{% block content %}
|
|
<div class="container-fluid">
|
|
<!-- Back Button -->
|
|
<div class="mb-3">
|
|
<a href="{% url 'complaints:complaint_list' %}" class="btn btn-outline-secondary btn-sm">
|
|
<i class="bi bi-arrow-left me-1"></i> {{ _("Back to Complaints")}}
|
|
</a>
|
|
</div>
|
|
|
|
<!-- Complaint Header -->
|
|
<div class="complaint-header">
|
|
<div class="row align-items-center">
|
|
<div class="col-md-8">
|
|
<div class="d-flex align-items-center mb-2">
|
|
<h3 class="mb-0 me-3">{{ complaint.title }}</h3>
|
|
<span class="status-badge status-{{ complaint.status }}">
|
|
{{ complaint.get_status_display }}
|
|
</span>
|
|
<span class="severity-badge severity-{{ complaint.severity }} ms-2">
|
|
{{ complaint.get_severity_display }}
|
|
</span>
|
|
</div>
|
|
<p class="mb-2">
|
|
<i class="bi bi-hash me-1"></i>
|
|
<strong>{{ _("ID") }}:</strong> {{ complaint.id|slice:":8" }}
|
|
<span class="mx-2">|</span>
|
|
<i class="bi bi-person-fill me-1"></i>
|
|
<strong>{{ _("Patient") }}:</strong> {{ complaint.patient.get_full_name }} ({{ _("MRN") }}: {{ complaint.patient.mrn }})
|
|
</p>
|
|
<p class="mb-0">
|
|
<i class="bi bi-hospital me-1"></i>
|
|
<strong>{{ _("Hospital") }}:</strong> {{ complaint.hospital.name_en }}
|
|
{% if complaint.department %}
|
|
<span class="mx-2">|</span>
|
|
<i class="bi bi-building me-1"></i>
|
|
<strong>{{ _("Department") }}:</strong> {{ complaint.department.name_en }}
|
|
{% endif %}
|
|
</p>
|
|
</div>
|
|
<div class="col-md-4">
|
|
<div class="sla-countdown {% if complaint.is_overdue %}overdue{% endif %}">
|
|
<div class="mb-1">
|
|
<i class="bi bi-clock-history me-1"></i>
|
|
<strong>{{ _("SLA Deadline")}}</strong>
|
|
</div>
|
|
<h4 class="mb-0">{{ complaint.due_at|date:"M d, Y H:i" }}</h4>
|
|
{% if complaint.is_overdue %}
|
|
<div class="mt-2">
|
|
<i class="bi bi-exclamation-triangle-fill me-1"></i>
|
|
<strong>{{ _("OVERDUE") }}</strong>
|
|
</div>
|
|
{% else %}
|
|
<small>{{ complaint.due_at|timeuntil }} {{ _("remaining") }}</small>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="row">
|
|
<!-- Main Content -->
|
|
<div class="col-lg-8">
|
|
<!-- Tabs -->
|
|
<ul class="nav nav-tabs mb-3" id="complaintTabs" role="tablist">
|
|
<li class="nav-item" role="presentation">
|
|
<button class="nav-link active" id="details-tab" data-bs-toggle="tab"
|
|
data-bs-target="#details" type="button" role="tab">
|
|
<i class="bi bi-info-circle me-1"></i> {{ _("Details") }}
|
|
</button>
|
|
</li>
|
|
<li class="nav-item" role="presentation">
|
|
<button class="nav-link" id="timeline-tab" data-bs-toggle="tab"
|
|
data-bs-target="#timeline" type="button" role="tab">
|
|
<i class="bi bi-clock-history me-1"></i> {{ _("Timeline") }} ({{ timeline.count }})
|
|
</button>
|
|
</li>
|
|
<li class="nav-item" role="presentation">
|
|
<button class="nav-link" id="attachments-tab" data-bs-toggle="tab"
|
|
data-bs-target="#attachments" type="button" role="tab">
|
|
<i class="bi bi-paperclip me-1"></i> {{ _("Attachments") }} ({{ attachments.count }})
|
|
</button>
|
|
</li>
|
|
<li class="nav-item" role="presentation">
|
|
<button class="nav-link" id="actions-tab" data-bs-toggle="tab"
|
|
data-bs-target="#actions" type="button" role="tab">
|
|
<i class="bi bi-lightning-fill me-1"></i> {{ _("PX Actions")}} ({{ px_actions.count }})
|
|
</button>
|
|
</li>
|
|
</ul>
|
|
|
|
<!-- Tab Content -->
|
|
<div class="tab-content" id="complaintTabsContent">
|
|
<!-- Details Tab -->
|
|
<div class="tab-pane fade show active" id="details" role="tabpanel">
|
|
<div class="card">
|
|
<div class="card-body">
|
|
<h5 class="card-title mb-4">{% trans "Complaint Details" %}</h5>
|
|
|
|
<div class="row mb-3">
|
|
<div class="col-md-6">
|
|
<div class="info-label">{{ _("Category") }}</div>
|
|
<div class="info-value">
|
|
<span class="badge bg-secondary">{{ complaint.get_category_display }}</span>
|
|
{% if complaint.subcategory %}
|
|
<span class="text-muted ms-2">/ {{ complaint.subcategory }}</span>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
<div class="col-md-6">
|
|
<div class="info-label">{{ _("Source") }}</div>
|
|
<div class="info-value">{{ complaint.get_source_display }}</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="row mb-3">
|
|
<div class="col-md-6">
|
|
<div class="info-label">{{ _("Priority") }}</div>
|
|
<div class="info-value">
|
|
<span class="badge bg-info">{{ complaint.get_priority_display }}</span>
|
|
</div>
|
|
</div>
|
|
<div class="col-md-6">
|
|
<div class="info-label">{{ _("Encounter ID")}}</div>
|
|
<div class="info-value">
|
|
{% if complaint.encounter_id %}
|
|
{{ complaint.encounter_id }}
|
|
{% else %}
|
|
<span class="text-muted">{{ _("N/A")}}</span>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
|
|
{% if complaint.department %}
|
|
<div class="row mb-3">
|
|
<div class="col-md-12">
|
|
<div class="info-label">{{ _("Department") }}</div>
|
|
<div class="info-value">
|
|
<div class="d-flex align-items-center">
|
|
<i class="bi bi-building me-2"></i>
|
|
<div>
|
|
<strong>{{ complaint.department.name_en }}</strong>
|
|
{% if complaint.department.name_ar %}
|
|
<span class="text-muted ms-2">({{ complaint.department.name_ar }})</span>
|
|
{% endif %}
|
|
</div>
|
|
{% if complaint.metadata.ai_analysis.old_department %}
|
|
<span class="badge bg-info ms-auto">
|
|
<i class="bi bi-robot me-1"></i>AI Mapped
|
|
</span>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if complaint.staff %}
|
|
<div class="row mb-3">
|
|
<div class="col-md-12">
|
|
<div class="info-label">{{ _("Staff Member") }}</div>
|
|
<div class="info-value">
|
|
<div class="d-flex align-items-center">
|
|
<i class="bi bi-person-badge me-2"></i>
|
|
<div>
|
|
<strong>{{ complaint.staff.first_name }} {{ complaint.staff.last_name }}</strong>
|
|
{% if complaint.staff.first_name_ar or complaint.staff.last_name_ar %}
|
|
<span class="text-muted ms-2">({{ complaint.staff.first_name_ar }} {{ complaint.staff.last_name_ar }})</span>
|
|
{% endif %}
|
|
{% if complaint.staff.job_title %}
|
|
<div class="text-muted">{{ complaint.staff.job_title }}</div>
|
|
{% endif %}
|
|
</div>
|
|
<span class="badge bg-success ms-auto">
|
|
<i class="bi bi-robot me-1"></i>AI Matched
|
|
</span>
|
|
</div>
|
|
{% if complaint.metadata.ai_analysis.extracted_staff_name %}
|
|
<small class="text-muted mt-1 d-block">
|
|
<i class="bi bi-lightning me-1"></i>
|
|
Extracted from complaint: "{{ complaint.metadata.ai_analysis.extracted_staff_name }}"
|
|
{% if complaint.metadata.ai_analysis.staff_confidence %}
|
|
(confidence: {{ complaint.metadata.ai_analysis.staff_confidence|floatformat:0 }}%)
|
|
{% endif %}
|
|
</small>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
<!-- Staff Suggestions Section -->
|
|
{% if complaint.metadata.ai_analysis.staff_matches and user.is_px_admin %}
|
|
<div class="row mb-3">
|
|
<div class="col-md-12">
|
|
<div class="info-label">
|
|
<i class="bi bi-people me-1"></i>
|
|
Staff Suggestions
|
|
{% if complaint.metadata.ai_analysis.needs_staff_review %}
|
|
<span class="badge bg-warning ms-2">Needs Review</span>
|
|
{% endif %}
|
|
</div>
|
|
<div class="info-value">
|
|
{% if complaint.metadata.ai_analysis.extracted_staff_name %}
|
|
<p class="text-muted mb-2">
|
|
AI extracted name: <strong>"{{ complaint.metadata.ai_analysis.extracted_staff_name }}"</strong>
|
|
({% if complaint.metadata.ai_analysis.staff_match_count %}{{ complaint.metadata.ai_analysis.staff_match_count }} potential match{{ complaint.metadata.ai_analysis.staff_match_count|pluralize }}{% else %}No matches found{% endif %})
|
|
</p>
|
|
{% endif %}
|
|
|
|
<div class="list-group">
|
|
{% for staff_match in complaint.metadata.ai_analysis.staff_matches %}
|
|
<div class="list-group-item list-group-item-action {% if complaint.staff and staff_match.id == complaint.staff.id|stringformat:"s" %}list-group-item-primary{% endif %}">
|
|
<div class="d-flex justify-content-between align-items-start">
|
|
<div>
|
|
<div class="d-flex align-items-center">
|
|
<i class="bi bi-person me-2 text-primary"></i>
|
|
<strong>{{ staff_match.name_en }}</strong>
|
|
{% if staff_match.name_ar %}
|
|
<span class="text-muted ms-2">({{ staff_match.name_ar }})</span>
|
|
{% endif %}
|
|
</div>
|
|
{% if staff_match.job_title %}
|
|
<small class="text-muted">{{ staff_match.job_title }}</small>
|
|
{% endif %}
|
|
{% if staff_match.specialization %}
|
|
<small class="text-muted"> • {{ staff_match.specialization }}</small>
|
|
{% endif %}
|
|
{% if staff_match.department %}
|
|
<small class="text-muted"> • {{ staff_match.department }}</small>
|
|
{% endif %}
|
|
</div>
|
|
<div class="text-end">
|
|
<span class="badge {% if staff_match.confidence >= 0.7 %}bg-success{% elif staff_match.confidence >= 0.5 %}bg-warning{% else %}bg-danger{% endif %}">
|
|
{{ staff_match.confidence|mul:100|floatformat:0 }}% confidence
|
|
</span>
|
|
{% if complaint.staff and staff_match.id == complaint.staff.id|stringformat:"s" %}
|
|
<div class="small text-success mt-1">
|
|
<i class="bi bi-check-circle-fill"></i> Currently assigned
|
|
</div>
|
|
{% elif not complaint.staff %}
|
|
<button class="btn btn-sm btn-outline-primary mt-1" onclick="assignStaff('{{ staff_match.id }}', '{{ staff_match.name_en }}')">
|
|
<i class="bi bi-person-plus"></i> Select
|
|
</button>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endfor %}
|
|
</div>
|
|
|
|
<div class="mt-3">
|
|
<button type="button" class="btn btn-sm btn-outline-secondary" data-bs-toggle="modal" data-bs-target="#staffSelectionModal">
|
|
<i class="bi bi-search me-1"></i> Search All Staff
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
<hr>
|
|
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Description") }}</div>
|
|
<div class="info-value mt-2">
|
|
<p class="mb-0">{{ complaint.description|linebreaks }}</p>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- AI Analysis Section -->
|
|
{% if complaint.short_description or complaint.suggested_action %}
|
|
<hr>
|
|
<div class="mb-3">
|
|
<div class="d-flex align-items-center mb-3">
|
|
<div class="info-label mb-0 me-2">
|
|
<i class="bi bi-robot me-1"></i>AI Analysis
|
|
</div>
|
|
<span class="badge bg-info">AI Generated</span>
|
|
</div>
|
|
|
|
<!-- Emotion Analysis -->
|
|
{% if complaint.emotion %}
|
|
<div class="mb-3">
|
|
<div class="info-label" style="font-size: 0.8rem;">Emotion Analysis</div>
|
|
<div class="card mb-0" style="background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%); border-left: 4px solid #6c757d;">
|
|
<div class="card-body py-2">
|
|
<div class="row align-items-center mb-2">
|
|
<div class="col-md-6">
|
|
<span class="badge bg-{{ complaint.get_emotion_badge_class }} me-2">
|
|
<i class="bi bi-emoji-frown me-1"></i>{{ complaint.get_emotion_display }}
|
|
</span>
|
|
</div>
|
|
<div class="col-md-6 text-md-end">
|
|
<small class="text-muted">Confidence: {{ complaint.emotion_confidence|mul:100|floatformat:0 }}%</small>
|
|
</div>
|
|
</div>
|
|
<div class="mb-1">
|
|
<div class="d-flex justify-content-between mb-1">
|
|
<small class="text-muted">Intensity</small>
|
|
<small>{{ complaint.emotion_intensity|floatformat:2 }} / 1.0</small>
|
|
</div>
|
|
<div class="progress" style="height: 6px;">
|
|
{% if complaint.emotion == 'anger' %}
|
|
<div class="progress-bar bg-danger" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
|
|
{% elif complaint.emotion == 'sadness' %}
|
|
<div class="progress-bar bg-primary" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
|
|
{% elif complaint.emotion == 'confusion' %}
|
|
<div class="progress-bar bg-warning" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
|
|
{% elif complaint.emotion == 'fear' %}
|
|
<div class="progress-bar bg-info" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
|
|
{% else %}
|
|
<div class="progress-bar bg-secondary" role="progressbar" style="width: {{ complaint.emotion_intensity|mul:100 }}%"></div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if complaint.short_description %}
|
|
<div class="mb-3">
|
|
<div class="info-label" style="font-size: 0.8rem;">Summary</div>
|
|
<div class="alert alert-light border-info mb-0" style="background: linear-gradient(135deg, #e3f2fd 0%, #f3e5f5 100%);">
|
|
<i class="bi bi-info-circle me-1 text-info"></i>
|
|
<small>{{ complaint.short_description }}</small>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if complaint.suggested_action %}
|
|
<div class="mb-0">
|
|
<div class="info-label" style="font-size: 0.8rem;">Suggested Action</div>
|
|
<div class="alert alert-success mb-0" style="background: linear-gradient(135deg, #e8f5e9 0%, #e1f5fe 100%); border-color: #4caf50;">
|
|
<i class="bi bi-lightning me-1 text-success"></i>
|
|
<small>{{ complaint.suggested_action }}</small>
|
|
</div>
|
|
<button type="button" class="btn btn-sm btn-primary mt-2" data-bs-toggle="modal" data-bs-target="#createActionModal">
|
|
<i class="bi bi-plus-circle me-1"></i> Create PX Action
|
|
</button>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if complaint.resolution %}
|
|
<hr>
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Resolution") }}</div>
|
|
<div class="info-value mt-2">
|
|
<div class="alert alert-success">
|
|
<p class="mb-2">{{ complaint.resolution|linebreaks }}</p>
|
|
<small class="text-muted">
|
|
{{ _("Resolved by")}} {{ complaint.resolved_by.get_full_name }}
|
|
{{ _("on") }} {{ complaint.resolved_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
<hr>
|
|
|
|
<div class="row">
|
|
<div class="col-md-6">
|
|
<div class="info-label">{{ _("Created") }}</div>
|
|
<div class="info-value">{{ complaint.created_at|date:"M d, Y H:i" }}</div>
|
|
</div>
|
|
<div class="col-md-6">
|
|
<div class="info-label">{{ _("Last Updated")}}</div>
|
|
<div class="info-value">{{ complaint.updated_at|date:"M d, Y H:i" }}</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Timeline Tab -->
|
|
<div class="tab-pane fade" id="timeline" role="tabpanel">
|
|
<div class="card">
|
|
<div class="card-body">
|
|
<h5 class="card-title mb-4">{% trans "Activity Timeline" %}</h5>
|
|
|
|
{% if timeline %}
|
|
<div class="timeline">
|
|
{% for update in timeline %}
|
|
<div class="timeline-item {{ update.update_type }}">
|
|
<div class="card mb-3">
|
|
<div class="card-body">
|
|
<div class="d-flex justify-content-between align-items-start mb-2">
|
|
<div>
|
|
<span class="badge bg-primary">{{ update.get_update_type_display }}</span>
|
|
{% if update.created_by %}
|
|
<span class="text-muted ms-2">
|
|
by {{ update.created_by.get_full_name }}
|
|
</span>
|
|
{% endif %}
|
|
</div>
|
|
<small class="text-muted">
|
|
{{ update.created_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
</div>
|
|
<p class="mb-0">{{ update.message }}</p>
|
|
{% if update.old_status and update.new_status %}
|
|
<div class="mt-2">
|
|
<span class="status-badge status-{{ update.old_status }}">
|
|
{{ update.old_status }}
|
|
</span>
|
|
<i class="bi bi-arrow-right mx-2"></i>
|
|
<span class="status-badge status-{{ update.new_status }}">
|
|
{{ update.new_status }}
|
|
</span>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endfor %}
|
|
</div>
|
|
{% else %}
|
|
<div class="text-center py-5">
|
|
<i class="bi bi-clock-history" style="font-size: 3rem; color: #ccc;"></i>
|
|
<p class="text-muted mt-3">{{ _("No timeline entries yet")}}</p>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Attachments Tab -->
|
|
<div class="tab-pane fade" id="attachments" role="tabpanel">
|
|
<div class="card">
|
|
<div class="card-body">
|
|
<h5 class="card-title mb-4">{% trans "Attachments" %}</h5>
|
|
|
|
{% if attachments %}
|
|
<div class="list-group">
|
|
{% for attachment in attachments %}
|
|
<div class="list-group-item">
|
|
<div class="d-flex justify-content-between align-items-center">
|
|
<div>
|
|
<i class="bi bi-file-earmark me-2"></i>
|
|
<strong>{{ attachment.filename }}</strong>
|
|
<br>
|
|
<small class="text-muted">
|
|
Uploaded by {{ attachment.uploaded_by.get_full_name }}
|
|
on {{ attachment.created_at|date:"M d, Y H:i" }}
|
|
({{ attachment.file_size|filesizeformat }})
|
|
</small>
|
|
{% if attachment.description %}
|
|
<br>
|
|
<small>{{ attachment.description }}</small>
|
|
{% endif %}
|
|
</div>
|
|
<a href="{{ attachment.file.url }}" class="btn btn-sm btn-outline-primary"
|
|
target="_blank" download>
|
|
<i class="bi bi-download"></i>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
{% endfor %}
|
|
</div>
|
|
{% else %}
|
|
<div class="text-center py-5">
|
|
<i class="bi bi-paperclip" style="font-size: 3rem; color: #ccc;"></i>
|
|
<p class="text-muted mt-3">{{ _("No attachments")}}</p>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- PX Actions Tab -->
|
|
<div class="tab-pane fade" id="actions" role="tabpanel">
|
|
<div class="card">
|
|
<div class="card-body">
|
|
<h5 class="card-title mb-4">{% trans "Related PX Actions" %}</h5>
|
|
|
|
{% if px_actions %}
|
|
{% for action in px_actions %}
|
|
<div class="card action-card mb-3">
|
|
<div class="card-body">
|
|
<div class="d-flex justify-content-between align-items-start">
|
|
<div>
|
|
<h6 class="mb-1">{{ action.title }}</h6>
|
|
<p class="text-muted mb-2">{{ action.description|truncatewords:20 }}</p>
|
|
<div>
|
|
<span class="badge bg-{{ action.status }}">{{ action.get_status_display }}</span>
|
|
<span class="badge bg-secondary ms-1">{{ action.get_priority_display }}</span>
|
|
</div>
|
|
</div>
|
|
<a href="{% url 'actions:action_detail' action.id %}"
|
|
class="btn btn-sm btn-outline-primary">
|
|
{{ _("View") }} <i class="bi bi-arrow-right ms-1"></i>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endfor %}
|
|
{% else %}
|
|
<div class="text-center py-5">
|
|
<i class="bi bi-lightning" style="font-size: 3rem; color: #ccc;"></i>
|
|
<p class="text-muted mt-3">{{ _("No PX actions created yet")}}</p>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Sidebar Actions -->
|
|
<div class="col-lg-4">
|
|
<!-- Quick Actions -->
|
|
{% if can_edit %}
|
|
<div class="card mb-3">
|
|
<div class="card-header bg-primary text-white">
|
|
<h6 class="mb-0"><i class="bi bi-lightning-fill me-2"></i>{% trans "Quick Actions" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
{% if user.is_px_admin %}
|
|
<!-- Change Staff (PX Admin only) -->
|
|
<div class="mb-3">
|
|
<label class="form-label">{% trans "Change Staff" %}</label>
|
|
<button type="button" class="btn btn-outline-info w-100" data-bs-toggle="modal" data-bs-target="#staffSelectionModal">
|
|
<i class="bi bi-person-badge me-1"></i> {{ _("Assign/Change Staff")}}
|
|
</button>
|
|
{% if complaint.metadata.ai_analysis.needs_staff_review %}
|
|
<small class="text-warning">
|
|
<i class="bi bi-exclamation-triangle me-1"></i>
|
|
This complaint needs staff review
|
|
</small>
|
|
{% endif %}
|
|
</div>
|
|
<hr>
|
|
{% endif %}
|
|
|
|
<!-- Change Department -->
|
|
{% if can_edit and hospital_departments %}
|
|
<form method="post" action="{% url 'complaints:complaint_change_department' complaint.id %}" class="mb-3">
|
|
{% csrf_token %}
|
|
<label class="form-label">{% trans "Change Department" %}</label>
|
|
<div class="input-group">
|
|
<select name="department_id" class="form-select" required>
|
|
<option value="">{{ _("Select department...")}}</option>
|
|
{% for dept in hospital_departments %}
|
|
<option value="{{ dept.id }}"
|
|
{% if complaint.department and complaint.department.id == dept.id %}selected{% endif %}>
|
|
{{ dept.name_en }}
|
|
{% if dept.name_ar %}({{ dept.name_ar }}){% endif %}
|
|
</option>
|
|
{% endfor %}
|
|
</select>
|
|
<button type="submit" class="btn btn-primary">
|
|
<i class="bi bi-building"></i>
|
|
</button>
|
|
</div>
|
|
</form>
|
|
{% endif %}
|
|
|
|
<!-- Assign -->
|
|
<form method="post" action="{% url 'complaints:complaint_assign' complaint.id %}" class="mb-3">
|
|
{% csrf_token %}
|
|
<label class="form-label">{% trans "Assign To" %}</label>
|
|
<div class="input-group">
|
|
<select name="user_id" class="form-select" required>
|
|
<option value="">{{ _("Select user...")}}</option>
|
|
{% for user_obj in assignable_users %}
|
|
<option value="{{ user_obj.id }}"
|
|
{% if complaint.assigned_to and complaint.assigned_to.id == user_obj.id %}selected{% endif %}>
|
|
{{ user_obj.get_full_name }}
|
|
</option>
|
|
{% endfor %}
|
|
</select>
|
|
<button type="submit" class="btn btn-primary">
|
|
<i class="bi bi-person-check"></i>
|
|
</button>
|
|
</div>
|
|
</form>
|
|
|
|
<!-- Change Status -->
|
|
<form method="post" action="{% url 'complaints:complaint_change_status' complaint.id %}" class="mb-3">
|
|
{% csrf_token %}
|
|
<label class="form-label">{% trans "Change Status" %}</label>
|
|
<select name="status" class="form-select mb-2" required>
|
|
{% for value, label in status_choices %}
|
|
<option value="{{ value }}" {% if complaint.status == value %}selected{% endif %}>
|
|
{{ label }}
|
|
</option>
|
|
{% endfor %}
|
|
</select>
|
|
<textarea name="note" class="form-control mb-2" rows="2"
|
|
placeholder="{% trans 'Optional note...' %}"></textarea>
|
|
<button type="submit" class="btn btn-primary w-100">
|
|
<i class="bi bi-arrow-repeat me-1"></i> {{ _("Update Status")}}
|
|
</button>
|
|
</form>
|
|
|
|
<!-- Send Notification -->
|
|
<button type="button" class="btn btn-info w-100 mb-2" data-bs-toggle="modal"
|
|
data-bs-target="#sendNotificationModal">
|
|
<i class="bi bi-envelope me-1"></i> {{ _("Send Notification") }}
|
|
</button>
|
|
|
|
<!-- Escalate -->
|
|
<button type="button" class="btn btn-danger w-100" data-bs-toggle="modal"
|
|
data-bs-target="#escalateModal">
|
|
<i class="bi bi-exclamation-triangle me-1"></i> {{ _("Escalate") }}
|
|
</button>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
<!-- Add Note -->
|
|
<div class="card mb-3">
|
|
<div class="card-header bg-success text-white">
|
|
<h6 class="mb-0"><i class="bi bi-chat-left-text me-2"></i>{% trans "Add Note" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
<form method="post" action="{% url 'complaints:complaint_add_note' complaint.id %}">
|
|
{% csrf_token %}
|
|
<textarea name="note" class="form-control mb-2" rows="3"
|
|
placeholder="{% trans 'Enter your note...' %}" required></textarea>
|
|
<button type="submit" class="btn btn-success w-100">
|
|
<i class="bi bi-plus-circle me-1"></i> {{ _("Add Note")}}
|
|
</button>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Assignment Info -->
|
|
<div class="card mb-3">
|
|
<div class="card-header">
|
|
<h6 class="mb-0"><i class="bi bi-info-circle me-2"></i>{% trans "Assignment Info" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Assigned To")}}</div>
|
|
<div class="info-value">
|
|
{% if complaint.assigned_to %}
|
|
{{ complaint.assigned_to.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">
|
|
Assigned {{ complaint.assigned_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
{% else %}
|
|
<span class="text-muted">{{ _("Unassigned") }}</span>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
{% if complaint.resolved_by %}
|
|
<div class="mb-3">
|
|
<div class="info-label">{{ _("Resolved By")}}</div>
|
|
<div class="info-value">
|
|
{{ complaint.resolved_by.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">
|
|
{{ complaint.resolved_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if complaint.closed_by %}
|
|
<div class="mb-0">
|
|
<div class="info-label">{{ _("Closed By")}}</div>
|
|
<div class="info-value">
|
|
{{ complaint.closed_by.get_full_name }}
|
|
<br>
|
|
<small class="text-muted">
|
|
{{ complaint.closed_at|date:"M d, Y H:i" }}
|
|
</small>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Resolution Survey -->
|
|
{% if complaint.resolution_survey %}
|
|
<div class="card">
|
|
<div class="card-header bg-info text-white">
|
|
<h6 class="mb-0"><i class="bi bi-clipboard-check me-2"></i>{% trans "Resolution Survey" %}</h6>
|
|
</div>
|
|
<div class="card-body">
|
|
<p class="mb-2">
|
|
<strong>{{ _("Status") }}:</strong>
|
|
<span class="badge bg-{{ complaint.resolution_survey.status }}">
|
|
{{ complaint.resolution_survey.get_status_display }}
|
|
</span>
|
|
</p>
|
|
{% if complaint.resolution_survey.score %}
|
|
<p class="mb-2">
|
|
<strong>{{ _("Score") }}:</strong> {{ complaint.resolution_survey.score }}/100
|
|
</p>
|
|
{% endif %}
|
|
<a href="{% url 'surveys:survey_instance_detail' complaint.resolution_survey.id %}"
|
|
class="btn btn-sm btn-outline-info">
|
|
{{ _("View Survey")}} <i class="bi bi-arrow-right ms-1"></i>
|
|
</a>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Escalate Modal -->
|
|
<div class="modal fade" id="escalateModal" tabindex="-1">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
<form method="post" action="{% url 'complaints:complaint_escalate' complaint.id %}">
|
|
{% csrf_token %}
|
|
<div class="modal-header">
|
|
<h5 class="modal-title">{% trans "Escalate Complaint" %}</h5>
|
|
<button type="button" class="btn-close" data-bs-dismiss="modal"></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<div class="alert alert-warning">
|
|
<i class="bi bi-exclamation-triangle me-2"></i>
|
|
{{ _("This will escalate")}} complaint to higher management}}.
|
|
</div>
|
|
<div class="mb-3">
|
|
<label class="form-label">{% trans "Reason for Escalation" %}</label>
|
|
<textarea name="reason" class="form-control" rows="3"
|
|
placeholder="{% trans 'Explain why this complaint needs escalation...' %}" required></textarea>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">{% trans "Cancel" %}</button>
|
|
<button type="submit" class="btn btn-danger">
|
|
<i class="bi bi-exclamation-triangle me-1"></i> {{ _("Escalate") }}
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Create PX Action Modal -->
|
|
<div class="modal fade" id="createActionModal" tabindex="-1">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title">
|
|
<i class="bi bi-lightning-fill me-2"></i>Create PX Action from AI Suggestion
|
|
</h5>
|
|
<button type="button" class="btn-close" data-bs-dismiss="modal"></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<div class="alert alert-info">
|
|
<i class="bi bi-info-circle me-2"></i>
|
|
This will create a PX Action based on the AI-suggested action for this complaint.
|
|
</div>
|
|
|
|
<div class="mb-3">
|
|
<label class="form-label">Auto-mapped Category</label>
|
|
<div class="input-group">
|
|
<span class="input-group-text">
|
|
<i class="bi bi-tag"></i>
|
|
</span>
|
|
<input type="text" id="autoMappedCategory" class="form-control" readonly
|
|
value="{% if complaint.category %}{{ complaint.category.name_en }}{% else %}Other{% endif %}">
|
|
</div>
|
|
<small class="text-muted">Category automatically mapped from complaint category</small>
|
|
</div>
|
|
|
|
<div class="mb-3">
|
|
<label class="form-label">Assign To (Optional)</label>
|
|
<select id="actionAssignTo" class="form-select">
|
|
<option value="">Leave unassigned</option>
|
|
{% for user_obj in assignable_users %}
|
|
<option value="{{ user_obj.id }}">{{ user_obj.get_full_name }}</option>
|
|
{% endfor %}
|
|
</select>
|
|
<small class="text-muted">If left unassigned, you can assign the action later.</small>
|
|
</div>
|
|
|
|
<div class="mb-0">
|
|
<label class="form-label">Action Description</label>
|
|
<div class="alert alert-success mb-0">
|
|
<small>{{ complaint.suggested_action }}</small>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Cancel</button>
|
|
<button type="button" id="createActionBtn" class="btn btn-primary" onclick="createAction()">
|
|
<i class="bi bi-plus-circle me-1"></i>Create Action
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Staff Selection Modal -->
|
|
<div class="modal fade" id="staffSelectionModal" tabindex="-1">
|
|
<div class="modal-dialog modal-lg">
|
|
<div class="modal-content">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title">
|
|
<i class="bi bi-person-badge me-2"></i>Select Staff Member
|
|
</h5>
|
|
<button type="button" class="btn-close" data-bs-dismiss="modal"></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<!-- Department Filter -->
|
|
<div class="row mb-3">
|
|
<div class="col-md-6">
|
|
<label class="form-label">Filter by Department</label>
|
|
<select id="staffDepartmentFilter" class="form-select">
|
|
<option value="">All Departments</option>
|
|
</select>
|
|
</div>
|
|
<div class="col-md-6">
|
|
<label class="form-label">Search Staff</label>
|
|
<input type="text" id="staffSearchInput" class="form-control" placeholder="Search by name or job title...">
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Staff List -->
|
|
<div id="staffListContainer" class="border rounded" style="max-height: 400px; overflow-y: auto;">
|
|
<div class="text-center py-4">
|
|
<div class="spinner-border text-primary" role="status">
|
|
<span class="visually-hidden">Loading...</span>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Cancel</button>
|
|
<button type="button" id="assignSelectedStaffBtn" class="btn btn-primary" onclick="assignSelectedStaff()" disabled>
|
|
<i class="bi bi-person-check me-1"></i>Assign Selected Staff
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Send Notification Modal -->
|
|
<div class="modal fade" id="sendNotificationModal" tabindex="-1">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title">
|
|
<i class="bi bi-envelope me-2"></i>Send Complaint Notification
|
|
</h5>
|
|
<button type="button" class="btn-close" data-bs-dismiss="modal"></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<!-- AI Summary (EDITABLE) -->
|
|
<div class="mb-3">
|
|
<label class="form-label">
|
|
<i class="bi bi-robot me-1"></i>
|
|
AI Summary
|
|
<small class="text-muted">(you can edit this before sending)</small>
|
|
</label>
|
|
<textarea id="emailMessage" class="form-control" rows="5"
|
|
placeholder="Enter message to send...">{{ complaint.short_description }}</textarea>
|
|
<small class="text-muted">
|
|
This is AI-generated summary. You can edit it before sending.
|
|
</small>
|
|
</div>
|
|
|
|
<!-- Recipient Information -->
|
|
<div class="card mb-3">
|
|
<div class="card-body">
|
|
<h6 class="card-title">
|
|
<i class="bi bi-person-check me-1"></i>Recipient
|
|
</h6>
|
|
|
|
{% if complaint.staff and complaint.staff.user %}
|
|
<!-- Staff has user account - will receive email -->
|
|
<div class="alert alert-success mb-2">
|
|
<i class="bi bi-check-circle-fill me-1"></i>
|
|
<strong>Primary Recipient:</strong> {{ complaint.staff.get_full_name }}
|
|
{% if complaint.staff.job_title %}
|
|
<br><small class="text-muted">{{ complaint.staff.job_title }}</small>
|
|
{% endif %}
|
|
</div>
|
|
|
|
{% elif complaint.staff %}
|
|
<!-- Staff exists but has no user account -->
|
|
<div class="alert alert-warning mb-2">
|
|
<i class="bi bi-exclamation-triangle-fill me-1"></i>
|
|
<strong>Staff Member Assigned:</strong> {{ complaint.staff.get_full_name }}
|
|
{% if complaint.staff.job_title %}
|
|
<br><small class="text-muted">{{ complaint.staff.job_title }}</small>
|
|
{% endif %}
|
|
<hr class="my-2">
|
|
<small class="text-muted">
|
|
<i class="bi bi-info-circle me-1"></i>
|
|
This staff member has no user account in the system.
|
|
</small>
|
|
</div>
|
|
|
|
{% if complaint.department and complaint.department.manager %}
|
|
<!-- Department manager is the actual recipient -->
|
|
<div class="alert alert-info mb-0">
|
|
<i class="bi bi-person-badge me-1"></i>
|
|
<strong>Actual Recipient:</strong> {{ complaint.department.manager.get_full_name }}
|
|
<br><small class="text-muted">Department Head of {{ complaint.department.name_en }}</small>
|
|
</div>
|
|
{% else %}
|
|
<!-- No fallback recipient -->
|
|
<div class="alert alert-danger mb-0">
|
|
<i class="bi bi-x-circle-fill me-1"></i>
|
|
<strong>No recipient available</strong>
|
|
<br><small>The assigned staff has no user account and no department manager is set.</small>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% elif complaint.department and complaint.department.manager %}
|
|
<!-- No staff, but department manager exists -->
|
|
<div class="alert alert-info mb-0">
|
|
<i class="bi bi-person-badge me-1"></i>
|
|
<strong>Department Head:</strong> {{ complaint.department.manager.get_full_name }}
|
|
<br><small class="text-muted">Manager of {{ complaint.department.name_en }}</small>
|
|
</div>
|
|
|
|
{% else %}
|
|
<!-- No recipient at all -->
|
|
<div class="alert alert-danger mb-0">
|
|
<i class="bi bi-exclamation-triangle-fill me-1"></i>
|
|
<strong>No recipient available</strong>
|
|
<br><small>No staff or department manager assigned to this complaint.</small>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Optional Additional Message -->
|
|
<div class="mb-3">
|
|
<label class="form-label">
|
|
Additional Message (Optional)
|
|
</label>
|
|
<textarea id="additionalMessage" class="form-control" rows="3"
|
|
placeholder="Add any additional notes to send..."></textarea>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">
|
|
Cancel
|
|
</button>
|
|
<button type="button" id="sendNotificationBtn" class="btn btn-primary"
|
|
onclick="sendNotification()">
|
|
<i class="bi bi-send me-1"></i>Send Email
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<script>
|
|
let selectedStaffId = null;
|
|
let allHospitalStaff = [];
|
|
let currentLanguage = document.documentElement.lang || 'en';
|
|
|
|
// Load hospital staff when modal opens
|
|
document.getElementById('staffSelectionModal').addEventListener('shown.bs.modal', function() {
|
|
loadHospitalDepartments();
|
|
loadHospitalStaff();
|
|
});
|
|
|
|
// Load hospital departments
|
|
function loadHospitalDepartments() {
|
|
const hospitalId = '{{ complaint.hospital.id }}';
|
|
const departmentSelect = document.getElementById('staffDepartmentFilter');
|
|
|
|
fetch(`/organizations/api/departments/?hospital=${hospitalId}`, {
|
|
credentials: 'same-origin'
|
|
})
|
|
.then(response => response.json())
|
|
.then(data => {
|
|
// Clear existing options except the first one
|
|
departmentSelect.innerHTML = '<option value="">All Departments</option>';
|
|
|
|
// Populate with departments
|
|
data.results.forEach(dept => {
|
|
const option = document.createElement('option');
|
|
option.value = dept.id;
|
|
const deptName = currentLanguage === 'ar' && dept.name_ar ? dept.name_ar : dept.name_en;
|
|
option.textContent = deptName;
|
|
departmentSelect.appendChild(option);
|
|
});
|
|
})
|
|
.catch(error => {
|
|
console.error('Error loading departments:', error);
|
|
});
|
|
}
|
|
|
|
// Load hospital staff from API
|
|
function loadHospitalStaff(departmentId = null, search = '') {
|
|
const container = document.getElementById('staffListContainer');
|
|
let url = `/complaints/api/complaints/{{ complaint.id }}/hospital_staff/`;
|
|
|
|
const params = new URLSearchParams();
|
|
if (departmentId) params.append('department_id', departmentId);
|
|
if (search) params.append('search', search);
|
|
|
|
if (params.toString()) {
|
|
url += '?' + params.toString();
|
|
}
|
|
|
|
container.innerHTML = `
|
|
<div class="text-center py-4">
|
|
<div class="spinner-border text-primary" role="status">
|
|
<span class="visually-hidden">Loading...</span>
|
|
</div>
|
|
</div>
|
|
`;
|
|
|
|
fetch(url, {
|
|
credentials: 'same-origin',
|
|
headers: {
|
|
'X-CSRFToken': getCookie('csrftoken')
|
|
}
|
|
})
|
|
.then(response => response.json())
|
|
.then(data => {
|
|
allHospitalStaff = data.staff || [];
|
|
renderStaffList(allHospitalStaff);
|
|
})
|
|
.catch(error => {
|
|
console.error('Error loading staff:', error);
|
|
container.innerHTML = `
|
|
<div class="alert alert-danger m-3">
|
|
<i class="bi bi-exclamation-triangle me-2"></i>
|
|
Failed to load staff. Please try again.
|
|
</div>
|
|
`;
|
|
});
|
|
}
|
|
|
|
// Render staff list
|
|
function renderStaffList(staffList) {
|
|
const container = document.getElementById('staffListContainer');
|
|
|
|
if (!staffList || staffList.length === 0) {
|
|
container.innerHTML = `
|
|
<div class="text-center py-4 text-muted">
|
|
<i class="bi bi-people" style="font-size: 3rem;"></i>
|
|
<p class="mt-3">No staff found</p>
|
|
</div>
|
|
`;
|
|
return;
|
|
}
|
|
|
|
let html = '<div class="list-group list-group-flush">';
|
|
|
|
// Group by department
|
|
const grouped = {};
|
|
staffList.forEach(staff => {
|
|
const dept = staff.department || 'No Department';
|
|
if (!grouped[dept]) grouped[dept] = [];
|
|
grouped[dept].push(staff);
|
|
});
|
|
|
|
// Render groups
|
|
for (const [department, staffMembers] of Object.entries(grouped)) {
|
|
html += `<div class="list-group-item bg-light fw-bold"><i class="bi bi-building me-2"></i>${department}</div>`;
|
|
|
|
staffMembers.forEach(staff => {
|
|
html += `
|
|
<div class="list-group-item list-group-item-action staff-item"
|
|
data-staff-id="${staff.id}"
|
|
data-staff-name="${staff.name_en}"
|
|
onclick="selectStaff('${staff.id}', '${staff.name_en.replace(/'/g, "\\'")}')">
|
|
<div class="form-check">
|
|
<input class="form-check-input" type="radio" name="selectedStaff"
|
|
id="staff_${staff.id}" value="${staff.id}"
|
|
${selectedStaffId === staff.id ? 'checked' : ''}>
|
|
<label class="form-check-label w-100 cursor-pointer" for="staff_${staff.id}">
|
|
<div>
|
|
<strong>${staff.name_en}</strong>
|
|
${staff.name_ar ? `<span class="text-muted ms-2">(${staff.name_ar})</span>` : ''}
|
|
</div>
|
|
<small class="text-muted">
|
|
${staff.job_title || ''}
|
|
${staff.specialization ? '• ' + staff.specialization : ''}
|
|
</small>
|
|
</label>
|
|
</div>
|
|
</div>
|
|
`;
|
|
});
|
|
}
|
|
|
|
html += '</div>';
|
|
container.innerHTML = html;
|
|
}
|
|
|
|
// Select staff from list
|
|
function selectStaff(staffId, staffName) {
|
|
selectedStaffId = staffId;
|
|
|
|
// Update radio buttons
|
|
document.querySelectorAll('input[name="selectedStaff"]').forEach(radio => {
|
|
radio.checked = (radio.value === staffId);
|
|
});
|
|
|
|
// Enable assign button
|
|
document.getElementById('assignSelectedStaffBtn').disabled = false;
|
|
}
|
|
|
|
// Assign staff directly from suggestions
|
|
function assignStaff(staffId, staffName) {
|
|
if (!confirm(`Assign ${staffName} to this complaint?`)) {
|
|
return;
|
|
}
|
|
|
|
const data = {
|
|
staff_id: staffId,
|
|
reason: 'Selected from AI suggestions'
|
|
};
|
|
|
|
fetch(`/complaints/api/complaints/{{ complaint.id }}/assign_staff/`, {
|
|
method: 'POST',
|
|
credentials: 'same-origin',
|
|
headers: {
|
|
'Content-Type': 'application/json',
|
|
'X-CSRFToken': getCookie('csrftoken')
|
|
},
|
|
body: JSON.stringify(data)
|
|
})
|
|
.then(response => response.json())
|
|
.then(result => {
|
|
if (result.message) {
|
|
alert('Staff assigned successfully!');
|
|
location.reload();
|
|
} else {
|
|
alert('Error: ' + (result.error || 'Unknown error'));
|
|
}
|
|
})
|
|
.catch(error => {
|
|
console.error('Error:', error);
|
|
alert('Failed to assign staff. Please try again.');
|
|
});
|
|
}
|
|
|
|
// Assign selected staff from modal
|
|
function assignSelectedStaff() {
|
|
if (!selectedStaffId) {
|
|
alert('Please select a staff member first.');
|
|
return;
|
|
}
|
|
|
|
const staffName = document.querySelector(`input[name="selectedStaff"]:checked`)?.closest('.staff-item')?.dataset?.staffName || 'selected staff';
|
|
const reason = prompt('Reason for assignment (optional):', 'Manual selection from hospital staff list');
|
|
|
|
const data = {
|
|
staff_id: selectedStaffId,
|
|
reason: reason || 'Manual selection from hospital staff list'
|
|
};
|
|
|
|
const btn = document.getElementById('assignSelectedStaffBtn');
|
|
btn.disabled = true;
|
|
btn.innerHTML = '<span class="spinner-border spinner-border-sm me-2"></span>Assigning...';
|
|
|
|
fetch(`/complaints/api/complaints/{{ complaint.id }}/assign_staff/`, {
|
|
method: 'POST',
|
|
credentials: 'same-origin',
|
|
headers: {
|
|
'Content-Type': 'application/json',
|
|
'X-CSRFToken': getCookie('csrftoken')
|
|
},
|
|
body: JSON.stringify(data)
|
|
})
|
|
.then(response => response.json())
|
|
.then(result => {
|
|
if (result.message) {
|
|
alert('Staff assigned successfully!');
|
|
location.reload();
|
|
} else {
|
|
alert('Error: ' + (result.error || 'Unknown error'));
|
|
btn.disabled = false;
|
|
btn.innerHTML = '<i class="bi bi-person-check me-1"></i>Assign Selected Staff';
|
|
}
|
|
})
|
|
.catch(error => {
|
|
console.error('Error:', error);
|
|
alert('Failed to assign staff. Please try again.');
|
|
btn.disabled = false;
|
|
btn.innerHTML = '<i class="bi bi-person-check me-1"></i>Assign Selected Staff';
|
|
});
|
|
}
|
|
|
|
// Department filter change handler
|
|
document.getElementById('staffDepartmentFilter')?.addEventListener('change', function(e) {
|
|
const departmentId = e.target.value || null;
|
|
const search = document.getElementById('staffSearchInput').value.trim();
|
|
loadHospitalStaff(departmentId, search);
|
|
});
|
|
|
|
// Search input handler (debounced)
|
|
let searchTimeout;
|
|
document.getElementById('staffSearchInput')?.addEventListener('input', function(e) {
|
|
clearTimeout(searchTimeout);
|
|
searchTimeout = setTimeout(() => {
|
|
const departmentId = document.getElementById('staffDepartmentFilter').value || null;
|
|
const search = e.target.value.trim();
|
|
loadHospitalStaff(departmentId, search);
|
|
}, 300);
|
|
});
|
|
|
|
function createAction() {
|
|
const assignTo = document.getElementById('actionAssignTo').value;
|
|
const btn = document.getElementById('createActionBtn');
|
|
|
|
const data = {};
|
|
|
|
if (assignTo) {
|
|
data.assigned_to = assignTo;
|
|
}
|
|
|
|
btn.disabled = true;
|
|
btn.innerHTML = '<span class="spinner-border spinner-border-sm me-2"></span>Creating...';
|
|
|
|
fetch(`/complaints/api/complaints/{{ complaint.id }}/create_action_from_ai/`, {
|
|
method: 'POST',
|
|
credentials: 'same-origin',
|
|
headers: {
|
|
'Content-Type': 'application/json',
|
|
'X-CSRFToken': getCookie('csrftoken')
|
|
},
|
|
body: JSON.stringify(data)
|
|
})
|
|
.then(response => response.json())
|
|
.then(data => {
|
|
if (data.action_id) {
|
|
// Redirect to action detail page
|
|
window.location.href = `/actions/${data.action_id}/`;
|
|
} else {
|
|
alert('Error: ' + (data.error || 'Unknown error'));
|
|
btn.disabled = false;
|
|
btn.innerHTML = '<i class="bi bi-plus-circle me-1"></i>Create Action';
|
|
}
|
|
})
|
|
.catch(error => {
|
|
console.error('Error:', error);
|
|
alert('Failed to create action. Please try again.');
|
|
btn.disabled = false;
|
|
btn.innerHTML = '<i class="bi bi-plus-circle me-1"></i>Create Action';
|
|
});
|
|
}
|
|
|
|
function getCookie(name) {
|
|
let cookieValue = null;
|
|
if (document.cookie && document.cookie !== '') {
|
|
const cookies = document.cookie.split(';');
|
|
for (let i = 0; i < cookies.length; i++) {
|
|
const cookie = cookies[i].trim();
|
|
if (cookie.substring(0, name.length + 1) === (name + '=')) {
|
|
cookieValue = decodeURIComponent(cookie.substring(name.length + 1));
|
|
break;
|
|
}
|
|
}
|
|
}
|
|
return cookieValue;
|
|
}
|
|
|
|
function sendNotification() {
|
|
const btn = document.getElementById('sendNotificationBtn');
|
|
const emailMessage = document.getElementById('emailMessage').value;
|
|
const additionalMessage = document.getElementById('additionalMessage').value;
|
|
|
|
// Validate email message is not empty
|
|
if (!emailMessage.trim()) {
|
|
alert('Please enter a message to send.');
|
|
return;
|
|
}
|
|
|
|
// Disable button and show loading
|
|
btn.disabled = true;
|
|
btn.innerHTML = '<span class="spinner-border spinner-border-sm me-2"></span>Sending...';
|
|
|
|
// Get CSRF token
|
|
const csrftoken = getCookie('csrftoken');
|
|
|
|
fetch(`/complaints/api/complaints/{{ complaint.id }}/send_notification/`, {
|
|
method: 'POST',
|
|
credentials: 'same-origin',
|
|
headers: {
|
|
'Content-Type': 'application/json',
|
|
'X-CSRFToken': csrftoken
|
|
},
|
|
body: JSON.stringify({
|
|
email_message: emailMessage,
|
|
additional_message: additionalMessage
|
|
})
|
|
})
|
|
.then(response => response.json())
|
|
.then(data => {
|
|
if (data.success) {
|
|
alert('Email sent successfully!');
|
|
// Close modal
|
|
const modal = bootstrap.Modal.getInstance(document.getElementById('sendNotificationModal'));
|
|
modal.hide();
|
|
// Reload page to show timeline entry
|
|
location.reload();
|
|
} else {
|
|
alert('Error: ' + (data.error || 'Unknown error'));
|
|
btn.disabled = false;
|
|
btn.innerHTML = '<i class="bi bi-send me-1"></i>Send Email';
|
|
}
|
|
})
|
|
.catch(error => {
|
|
console.error('Error:', error);
|
|
alert('Failed to send email. Please try again.');
|
|
btn.disabled = false;
|
|
btn.innerHTML = '<i class="bi bi-send me-1"></i>Send Email';
|
|
});
|
|
}
|
|
</script>
|
|
{% endblock %}
|