32 lines
1.2 KiB
Plaintext
32 lines
1.2 KiB
Plaintext
SLA Reminder - Complaint #{{ complaint.id|slice:":8" }}
|
|
|
|
Dear {{ recipient.get_full_name }},
|
|
|
|
This is an automated reminder that you have an assigned complaint approaching its SLA deadline.
|
|
|
|
COMPLAINT DETAILS:
|
|
- ID: #{{ complaint.id|slice:":8" }}
|
|
- Title: {{ complaint.title }}
|
|
- Severity: {{ complaint.get_severity_display }}
|
|
- Priority: {{ complaint.get_priority_display }}
|
|
- Category: {% if complaint.category %}{{ complaint.category.name_en }}{% else %}N/A{% endif %}
|
|
- Department: {% if complaint.department %}{{ complaint.department.name_en }}{% else %}N/A{% endif %}
|
|
- Patient: {% if complaint.patient %}{{ complaint.patient.get_full_name }} (MRN: {{ complaint.patient.mrn }}){% else %}N/A{% endif %}
|
|
|
|
SLA INFORMATION:
|
|
- Due Date: {{ due_date|date:"F d, Y H:i" }}
|
|
- Time Remaining: {{ hours_remaining }} hours
|
|
- Current Status: {{ complaint.get_status_display }}
|
|
|
|
ACTION REQUIRED:
|
|
Please review this complaint and take appropriate action before the SLA deadline to avoid breach.
|
|
|
|
You can view the complaint at: {{ site_url }}/complaints/{{ complaint.id }}/
|
|
|
|
If you have already addressed this complaint, please update its status in the system.
|
|
|
|
This is an automated message. Please do not reply directly to this email.
|
|
|
|
---
|
|
PX360 Patient Experience Management System
|