682 lines
24 KiB
Python
682 lines
24 KiB
Python
"""
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Complaints forms
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"""
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from django import forms
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from django.db import models
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from django.core.exceptions import ValidationError
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from django.core.validators import validate_email
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from django.utils.translation import gettext_lazy as _
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from apps.complaints.models import (
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Complaint,
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ComplaintCategory,
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ComplaintSource,
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ComplaintStatus,
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Inquiry,
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ComplaintSLAConfig,
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EscalationRule,
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ComplaintThreshold,
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)
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from apps.core.models import PriorityChoices, SeverityChoices
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from apps.organizations.models import Department, Hospital, Patient, Staff
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class MultiFileInput(forms.FileInput):
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"""
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Custom FileInput widget that supports multiple file uploads.
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Unlike the standard FileInput which only supports single files,
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this widget allows users to upload multiple files at once.
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"""
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def __init__(self, attrs=None):
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# Call parent's __init__ first to avoid Django's 'multiple' check
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super().__init__(attrs)
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# Add 'multiple' attribute after initialization
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self.attrs['multiple'] = 'multiple'
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def value_from_datadict(self, data, files, name):
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"""
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Get all uploaded files for a given field name.
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Returns a list of uploaded files instead of a single file.
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"""
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if name in files:
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return files.getlist(name)
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return []
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class PublicComplaintForm(forms.ModelForm):
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"""
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Simplified public complaint submission form.
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Key changes for AI-powered classification:
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- Fewer required fields (simplified for public users)
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- Severity and priority removed (AI will determine these automatically)
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- Only essential information collected
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"""
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# Contact Information
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name = forms.CharField(
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label=_("Name"),
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max_length=200,
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required=True,
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widget=forms.TextInput(
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attrs={
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'class': 'form-control',
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'placeholder': _('Your full name')
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}
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)
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)
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email = forms.EmailField(
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label=_("Email Address"),
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required=True,
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widget=forms.EmailInput(
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attrs={
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'class': 'form-control',
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'placeholder': _('your@email.com')
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}
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)
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)
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phone = forms.CharField(
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label=_("Phone Number"),
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max_length=20,
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required=True,
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widget=forms.TextInput(
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attrs={
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'class': 'form-control',
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'placeholder': _('Your phone number')
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}
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)
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)
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# Hospital and Department
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hospital = forms.ModelChoiceField(
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label=_("Hospital"),
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queryset=Hospital.objects.filter(status='active').order_by('name'),
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empty_label=_("Select Hospital"),
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required=True,
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widget=forms.Select(
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attrs={
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'class': 'form-control',
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'id': 'hospital_select',
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'data-action': 'load-departments'
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}
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)
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)
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department = forms.ModelChoiceField(
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label=_("Department (Optional)"),
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queryset=Department.objects.none(),
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empty_label=_("Select Department"),
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required=False,
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widget=forms.Select(
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attrs={
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'class': 'form-control',
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'id': 'department_select'
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}
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)
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)
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# Complaint Details
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category = forms.ModelChoiceField(
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label=_("Complaint Category"),
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queryset=ComplaintCategory.objects.filter(is_active=True).order_by('name_en'),
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empty_label=_("Select Category"),
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required=True,
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widget=forms.Select(
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attrs={
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'class': 'form-control',
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'id': 'category_select'
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}
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)
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)
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title = forms.CharField(
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label=_("Complaint Title"),
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max_length=200,
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required=True,
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widget=forms.TextInput(
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attrs={
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'class': 'form-control',
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'placeholder': _('Brief title of your complaint')
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}
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)
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)
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description = forms.CharField(
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label=_("Complaint Description"),
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required=True,
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widget=forms.Textarea(
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attrs={
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'class': 'form-control',
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'rows': 6,
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'placeholder': _('Please describe your complaint in detail. Our AI system will analyze and prioritize your complaint accordingly.')
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}
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)
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)
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# Hidden fields - these will be set by the view or AI
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severity = forms.ChoiceField(
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label=_("Severity"),
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choices=SeverityChoices.choices,
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initial=SeverityChoices.MEDIUM,
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required=False,
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widget=forms.HiddenInput()
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)
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priority = forms.ChoiceField(
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label=_("Priority"),
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choices=PriorityChoices.choices,
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initial=PriorityChoices.MEDIUM,
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required=False,
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widget=forms.HiddenInput()
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)
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# File uploads
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attachments = forms.FileField(
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label=_("Attach Documents (Optional)"),
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required=False,
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widget=MultiFileInput(
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attrs={
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'class': 'form-control',
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'accept': 'image/*,.pdf,.doc,.docx'
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}
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),
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help_text=_('You can upload images, PDFs, or Word documents (max 10MB each)')
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)
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class Meta:
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model = Complaint
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fields = [
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'name', 'email', 'phone', 'hospital', 'department',
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'category', 'title', 'description', 'severity', 'priority'
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]
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# Note: 'attachments' is not in fields because Complaint model doesn't have this field.
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# Attachments are handled separately via ComplaintAttachment model in the view.
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def __init__(self, *args, **kwargs):
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super().__init__(*args, **kwargs)
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# Check both initial data and POST data for hospital
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hospital_id = None
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if 'hospital' in self.initial:
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hospital_id = self.initial['hospital']
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elif 'hospital' in self.data:
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hospital_id = self.data['hospital']
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if hospital_id:
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# Filter departments
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self.fields['department'].queryset = Department.objects.filter(
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hospital_id=hospital_id,
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status='active'
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).order_by('name')
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# Filter categories (show hospital-specific first, then system-wide)
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self.fields['category'].queryset = ComplaintCategory.objects.filter(
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models.Q(hospital_id=hospital_id) | models.Q(hospital__isnull=True),
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is_active=True
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).order_by('hospital', 'order', 'name_en')
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def clean_attachments(self):
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"""Validate file attachments"""
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files = self.files.getlist('attachments')
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# Check file count
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if len(files) > 5:
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raise ValidationError(_('Maximum 5 files allowed'))
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# Check each file
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for file in files:
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# Check file size (10MB limit)
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if file.size > 10 * 1024 * 1024:
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raise ValidationError(_('File size must be less than 10MB'))
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# Check file type
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allowed_extensions = ['.jpg', '.jpeg', '.png', '.gif', '.pdf', '.doc', '.docx']
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import os
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ext = os.path.splitext(file.name)[1].lower()
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if ext not in allowed_extensions:
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raise ValidationError(_('Allowed file types: JPG, PNG, GIF, PDF, DOC, DOCX'))
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return files
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def clean(self):
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"""Custom cross-field validation"""
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cleaned_data = super().clean()
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# Basic validation - all required fields are already validated by field definitions
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# This method is kept for future custom cross-field validation needs
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return cleaned_data
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class ComplaintForm(forms.ModelForm):
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"""
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Form for creating complaints by authenticated users.
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Uses Django form rendering with minimal JavaScript for dependent dropdowns.
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Category, subcategory, and source are omitted - AI will determine them.
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"""
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patient = forms.ModelChoiceField(
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label=_("Patient"),
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queryset=Patient.objects.filter(status='active'),
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empty_label=_("Select Patient"),
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required=True,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'patientSelect'})
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)
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hospital = forms.ModelChoiceField(
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label=_("Hospital"),
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queryset=Hospital.objects.filter(status='active'),
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empty_label=_("Select Hospital"),
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required=True,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'hospitalSelect'})
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)
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department = forms.ModelChoiceField(
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label=_("Department"),
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queryset=Department.objects.none(),
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empty_label=_("Select Department"),
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required=False,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'departmentSelect'})
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)
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staff = forms.ModelChoiceField(
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label=_("Staff"),
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queryset=Staff.objects.none(),
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empty_label=_("Select Staff"),
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required=False,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'staffSelect'})
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)
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encounter_id = forms.CharField(
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label=_("Encounter ID"),
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required=False,
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widget=forms.TextInput(attrs={'class': 'form-control',
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'placeholder': _('Optional encounter/visit ID')})
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)
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description = forms.CharField(
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label=_("Description"),
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required=True,
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widget=forms.Textarea(attrs={'class': 'form-control',
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'rows': 6,
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'placeholder': _('Detailed description of complaint...')})
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)
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class Meta:
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model = Complaint
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fields = ['patient', 'hospital', 'department', 'staff',
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'encounter_id', 'description']
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def __init__(self, *args, **kwargs):
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user = kwargs.pop('user', None)
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super().__init__(*args, **kwargs)
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# Filter hospital and patient by user permissions
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if user and not user.is_px_admin() and user.hospital:
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self.fields['hospital'].queryset = Hospital.objects.filter(
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id=user.hospital.id
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)
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self.fields['patient'].queryset = Patient.objects.filter(
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primary_hospital=user.hospital,
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status='active'
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)
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# Check for hospital selection in both initial data and POST data
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# This is needed for validation to work correctly
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hospital_id = None
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if 'hospital' in self.data:
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hospital_id = self.data.get('hospital')
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elif 'hospital' in self.initial:
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hospital_id = self.initial.get('hospital')
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if hospital_id:
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# Filter departments based on selected hospital
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self.fields['department'].queryset = Department.objects.filter(
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hospital_id=hospital_id,
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status='active'
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).order_by('name')
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# Filter staff based on selected hospital
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self.fields['staff'].queryset = Staff.objects.filter(
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hospital_id=hospital_id,
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status='active'
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).order_by('first_name', 'last_name')
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class InquiryForm(forms.ModelForm):
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"""
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Form for creating inquiries by authenticated users.
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Similar to ComplaintForm - supports patient search, department filtering,
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and proper field validation with AJAX support.
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"""
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patient = forms.ModelChoiceField(
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label=_("Patient (Optional)"),
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queryset=Patient.objects.filter(status='active'),
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empty_label=_("Select Patient"),
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required=False,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'patientSelect'})
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)
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hospital = forms.ModelChoiceField(
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label=_("Hospital"),
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queryset=Hospital.objects.filter(status='active'),
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empty_label=_("Select Hospital"),
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required=True,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'hospitalSelect'})
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)
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department = forms.ModelChoiceField(
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label=_("Department (Optional)"),
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queryset=Department.objects.none(),
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empty_label=_("Select Department"),
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required=False,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'departmentSelect'})
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)
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category = forms.ChoiceField(
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label=_("Inquiry Type"),
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choices=[
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('general', 'General Inquiry'),
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('appointment', 'Appointment Related'),
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('billing', 'Billing & Insurance'),
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('medical_records', 'Medical Records'),
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('pharmacy', 'Pharmacy'),
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('insurance', 'Insurance'),
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('feedback', 'Feedback'),
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('other', 'Other'),
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],
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required=True,
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widget=forms.Select(attrs={'class': 'form-control'})
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)
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subject = forms.CharField(
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label=_("Subject"),
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max_length=200,
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required=True,
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widget=forms.TextInput(attrs={'class': 'form-control', 'placeholder': _('Brief subject')})
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)
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message = forms.CharField(
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label=_("Message"),
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required=True,
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widget=forms.Textarea(attrs={'class': 'form-control', 'rows': 5, 'placeholder': _('Describe your inquiry')})
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)
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# Contact info for inquiries without patient
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contact_name = forms.CharField(label=_("Contact Name"), max_length=200, required=False, widget=forms.TextInput(attrs={'class': 'form-control'}))
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contact_phone = forms.CharField(label=_("Contact Phone"), max_length=20, required=False, widget=forms.TextInput(attrs={'class': 'form-control'}))
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contact_email = forms.EmailField(label=_("Contact Email"), required=False, widget=forms.EmailInput(attrs={'class': 'form-control'}))
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class Meta:
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model = Inquiry
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fields = ['patient', 'hospital', 'department', 'subject', 'message',
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'contact_name', 'contact_phone', 'contact_email']
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def __init__(self, *args, **kwargs):
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user = kwargs.pop('user', None)
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super().__init__(*args, **kwargs)
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# Filter hospital by user permissions
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if user and not user.is_px_admin() and user.hospital:
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self.fields['hospital'].queryset = Hospital.objects.filter(
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id=user.hospital.id
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)
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# Check for hospital selection in both initial data and POST data
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hospital_id = None
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if 'hospital' in self.data:
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hospital_id = self.data.get('hospital')
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elif 'hospital' in self.initial:
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hospital_id = self.initial.get('hospital')
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if hospital_id:
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# Filter departments based on selected hospital
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self.fields['department'].queryset = Department.objects.filter(
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hospital_id=hospital_id,
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status='active'
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).order_by('name')
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class SLAConfigForm(forms.ModelForm):
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"""Form for creating and editing SLA configurations"""
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class Meta:
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model = ComplaintSLAConfig
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fields = ['hospital', 'severity', 'priority', 'sla_hours', 'reminder_hours_before', 'is_active']
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widgets = {
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'hospital': forms.Select(attrs={'class': 'form-select'}),
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'severity': forms.Select(attrs={'class': 'form-select'}),
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'priority': forms.Select(attrs={'class': 'form-select'}),
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'sla_hours': forms.NumberInput(attrs={'class': 'form-control', 'min': '1'}),
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'reminder_hours_before': forms.NumberInput(attrs={'class': 'form-control', 'min': '0'}),
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'is_active': forms.CheckboxInput(attrs={'class': 'form-check-input'}),
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}
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def __init__(self, *args, **kwargs):
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user = kwargs.pop('user', None)
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super().__init__(*args, **kwargs)
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# Filter hospitals based on user role
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if user and not user.is_px_admin() and user.hospital:
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self.fields['hospital'].queryset = Hospital.objects.filter(id=user.hospital.id)
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self.fields['hospital'].initial = user.hospital
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self.fields['hospital'].widget.attrs['readonly'] = True
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def clean(self):
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cleaned_data = super().clean()
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hospital = cleaned_data.get('hospital')
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severity = cleaned_data.get('severity')
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priority = cleaned_data.get('priority')
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sla_hours = cleaned_data.get('sla_hours')
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reminder_hours = cleaned_data.get('reminder_hours_before')
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# Validate SLA hours is positive
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if sla_hours and sla_hours <= 0:
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raise ValidationError({'sla_hours': 'SLA hours must be greater than 0'})
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# Validate reminder hours < SLA hours
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if sla_hours and reminder_hours and reminder_hours >= sla_hours:
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raise ValidationError({'reminder_hours_before': 'Reminder hours must be less than SLA hours'})
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# Check for unique combination (excluding current instance when editing)
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if hospital and severity and priority:
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queryset = ComplaintSLAConfig.objects.filter(
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hospital=hospital,
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severity=severity,
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priority=priority
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)
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if self.instance.pk:
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queryset = queryset.exclude(pk=self.instance.pk)
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if queryset.exists():
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raise ValidationError(
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'An SLA configuration for this hospital, severity, and priority already exists.'
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)
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return cleaned_data
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class EscalationRuleForm(forms.ModelForm):
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"""Form for creating and editing escalation rules"""
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class Meta:
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model = EscalationRule
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fields = [
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'hospital', 'name', 'description', 'escalation_level', 'max_escalation_level',
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'trigger_on_overdue', 'trigger_hours_overdue',
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'reminder_escalation_enabled', 'reminder_escalation_hours',
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'escalate_to_role', 'escalate_to_user',
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'severity_filter', 'priority_filter', 'is_active'
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]
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widgets = {
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'hospital': forms.Select(attrs={'class': 'form-select'}),
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'name': forms.TextInput(attrs={'class': 'form-control'}),
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'description': forms.Textarea(attrs={'class': 'form-control', 'rows': 3}),
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'escalation_level': forms.NumberInput(attrs={'class': 'form-control', 'min': '1'}),
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'max_escalation_level': forms.NumberInput(attrs={'class': 'form-control', 'min': '1'}),
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'trigger_on_overdue': forms.CheckboxInput(attrs={'class': 'form-check-input'}),
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'trigger_hours_overdue': forms.NumberInput(attrs={'class': 'form-control', 'min': '0'}),
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'reminder_escalation_enabled': forms.CheckboxInput(attrs={'class': 'form-check-input'}),
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'reminder_escalation_hours': forms.NumberInput(attrs={'class': 'form-control', 'min': '0'}),
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'escalate_to_role': forms.Select(attrs={'class': 'form-select', 'id': 'escalate_to_role'}),
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'escalate_to_user': forms.Select(attrs={'class': 'form-select'}),
|
|
'severity_filter': forms.Select(attrs={'class': 'form-select'}),
|
|
'priority_filter': forms.Select(attrs={'class': 'form-select'}),
|
|
'is_active': forms.CheckboxInput(attrs={'class': 'form-check-input'}),
|
|
}
|
|
|
|
def __init__(self, *args, **kwargs):
|
|
user = kwargs.pop('user', None)
|
|
super().__init__(*args, **kwargs)
|
|
|
|
# Filter hospitals based on user role
|
|
if user and not user.is_px_admin() and user.hospital:
|
|
self.fields['hospital'].queryset = Hospital.objects.filter(id=user.hospital.id)
|
|
self.fields['hospital'].initial = user.hospital
|
|
self.fields['hospital'].widget.attrs['readonly'] = True
|
|
|
|
# Filter users for escalate_to_user field
|
|
from apps.accounts.models import User
|
|
if user and user.is_px_admin():
|
|
self.fields['escalate_to_user'].queryset = User.objects.filter(is_active=True)
|
|
elif user and user.hospital:
|
|
self.fields['escalate_to_user'].queryset = User.objects.filter(
|
|
is_active=True,
|
|
hospital=user.hospital
|
|
)
|
|
else:
|
|
self.fields['escalate_to_user'].queryset = User.objects.none()
|
|
|
|
def clean(self):
|
|
cleaned_data = super().clean()
|
|
escalate_to_role = cleaned_data.get('escalate_to_role')
|
|
escalate_to_user = cleaned_data.get('escalate_to_user')
|
|
|
|
# If role is 'specific_user', user must be specified
|
|
if escalate_to_role == 'specific_user' and not escalate_to_user:
|
|
raise ValidationError({'escalate_to_user': 'Please select a user when role is set to Specific User'})
|
|
|
|
return cleaned_data
|
|
|
|
|
|
class ComplaintThresholdForm(forms.ModelForm):
|
|
"""Form for creating and editing complaint thresholds"""
|
|
|
|
class Meta:
|
|
model = ComplaintThreshold
|
|
fields = ['hospital', 'threshold_type', 'threshold_value', 'comparison_operator', 'action_type', 'is_active']
|
|
widgets = {
|
|
'hospital': forms.Select(attrs={'class': 'form-select'}),
|
|
'threshold_type': forms.Select(attrs={'class': 'form-select'}),
|
|
'threshold_value': forms.NumberInput(attrs={'class': 'form-control', 'step': '0.1'}),
|
|
'comparison_operator': forms.Select(attrs={'class': 'form-select'}),
|
|
'action_type': forms.Select(attrs={'class': 'form-select'}),
|
|
'is_active': forms.CheckboxInput(attrs={'class': 'form-check-input'}),
|
|
}
|
|
|
|
def __init__(self, *args, **kwargs):
|
|
user = kwargs.pop('user', None)
|
|
super().__init__(*args, **kwargs)
|
|
|
|
# Filter hospitals based on user role
|
|
if user and not user.is_px_admin() and user.hospital:
|
|
self.fields['hospital'].queryset = Hospital.objects.filter(id=user.hospital.id)
|
|
self.fields['hospital'].initial = user.hospital
|
|
self.fields['hospital'].widget.attrs['readonly'] = True
|
|
|
|
|
|
class PublicInquiryForm(forms.Form):
|
|
"""Public inquiry submission form (simpler, for general questions)"""
|
|
|
|
# Contact Information
|
|
name = forms.CharField(
|
|
label=_("Name"),
|
|
max_length=200,
|
|
required=True,
|
|
widget=forms.TextInput(
|
|
attrs={
|
|
'class': 'form-control',
|
|
'placeholder': _('Your full name')
|
|
}
|
|
)
|
|
)
|
|
|
|
phone = forms.CharField(
|
|
label=_("Phone Number"),
|
|
max_length=20,
|
|
required=True,
|
|
widget=forms.TextInput(
|
|
attrs={
|
|
'class': 'form-control',
|
|
'placeholder': _('Your phone number')
|
|
}
|
|
)
|
|
)
|
|
|
|
email = forms.EmailField(
|
|
label=_("Email Address"),
|
|
required=False,
|
|
widget=forms.EmailInput(
|
|
attrs={
|
|
'class': 'form-control',
|
|
'placeholder': _('your@email.com')
|
|
}
|
|
)
|
|
)
|
|
|
|
# Inquiry Details
|
|
hospital = forms.ModelChoiceField(
|
|
label=_("Hospital"),
|
|
queryset=Hospital.objects.filter(status='active').order_by('name'),
|
|
empty_label=_("Select Hospital"),
|
|
required=True,
|
|
widget=forms.Select(attrs={'class': 'form-control'})
|
|
)
|
|
|
|
category = forms.ChoiceField(
|
|
label=_("Inquiry Type"),
|
|
choices=[
|
|
('general', 'General Inquiry'),
|
|
('appointment', 'Appointment Related'),
|
|
('billing', 'Billing & Insurance'),
|
|
('medical_records', 'Medical Records'),
|
|
('other', 'Other'),
|
|
],
|
|
required=True,
|
|
widget=forms.Select(attrs={'class': 'form-control'})
|
|
)
|
|
|
|
subject = forms.CharField(
|
|
label=_("Subject"),
|
|
max_length=200,
|
|
required=True,
|
|
widget=forms.TextInput(
|
|
attrs={
|
|
'class': 'form-control',
|
|
'placeholder': _('Brief subject')
|
|
}
|
|
)
|
|
)
|
|
|
|
message = forms.CharField(
|
|
label=_("Message"),
|
|
required=True,
|
|
widget=forms.Textarea(
|
|
attrs={
|
|
'class': 'form-control',
|
|
'rows': 5,
|
|
'placeholder': _('Describe your inquiry')
|
|
}
|
|
)
|
|
)
|