87 lines
3.1 KiB
Python
87 lines
3.1 KiB
Python
"""
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Complaints signals
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Handles automatic actions triggered by complaint and survey events.
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"""
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import logging
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from django.db.models.signals import post_save
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from django.dispatch import receiver
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from apps.complaints.models import Complaint
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from apps.surveys.models import SurveyInstance
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logger = logging.getLogger(__name__)
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@receiver(post_save, sender=Complaint)
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def handle_complaint_created(sender, instance, created, **kwargs):
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"""
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Handle complaint creation.
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Triggers:
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- AI-powered severity and priority analysis
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- Create PX Action if hospital config requires it
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- Send notification to assigned user/department
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"""
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if created:
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# Import here to avoid circular imports
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from apps.complaints.tasks import (
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analyze_complaint_with_ai,
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create_action_from_complaint,
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send_complaint_notification,
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)
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# Try to trigger async tasks, but don't fail if Redis/Celery is unavailable
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try:
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# Trigger AI analysis (determines severity and priority)
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analyze_complaint_with_ai.delay(str(instance.id))
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# Trigger PX Action creation (if configured)
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create_action_from_complaint.delay(str(instance.id))
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# Send notification
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send_complaint_notification.delay(
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complaint_id=str(instance.id),
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event_type='created'
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)
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logger.info(f"Complaint created: {instance.id} - {instance.title} - Async tasks queued")
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except Exception as e:
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# Log the error but don't prevent complaint creation
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logger.warning(
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f"Complaint created: {instance.id} - {instance.title} - "
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f"Async tasks could not be queued (Celery/Redis unavailable): {e}"
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)
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@receiver(post_save, sender=SurveyInstance)
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def handle_survey_completed(sender, instance, created, **kwargs):
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"""
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Handle survey completion.
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Checks if this is a complaint resolution survey and if score is below threshold.
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If so, creates a PX Action automatically.
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"""
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if not created and instance.status == 'completed' and instance.total_score is not None:
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# Check if this is a complaint resolution survey
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if instance.metadata.get('complaint_id'):
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from apps.complaints.tasks import check_resolution_survey_threshold
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try:
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check_resolution_survey_threshold.delay(
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survey_instance_id=str(instance.id),
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complaint_id=instance.metadata['complaint_id']
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)
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logger.info(
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f"Resolution survey completed for complaint {instance.metadata['complaint_id']}: "
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f"Score = {instance.total_score} - Async task queued"
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)
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except Exception as e:
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# Log the error but don't prevent survey completion
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logger.warning(
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f"Resolution survey completed for complaint {instance.metadata['complaint_id']}: "
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f"Score = {instance.total_score} - Async task could not be queued (Celery/Redis unavailable): {e}"
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)
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