668 lines
34 KiB
HTML
668 lines
34 KiB
HTML
{% extends 'layouts/base.html' %}
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{% load i18n %}
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{% block title %}{% trans "Complaints Registry" %} - PX360{% endblock %}
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{% block extra_css %}
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<style>
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/* Page Header Gradient - Matching References Page */
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.page-header-gradient {
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background: linear-gradient(135deg, #005696 0%, #0069a8 50%, #007bbd 100%);
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color: white;
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padding: 1.5rem 2rem;
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border-radius: 1rem;
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margin-bottom: 1.5rem;
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box-shadow: 0 10px 15px -3px rgba(0, 86, 150, 0.2);
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}
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/* Stat Cards */
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.stat-card {
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background: white;
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border-radius: 1rem;
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border: 2px solid #e2e8f0;
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box-shadow: 0 2px 4px rgba(0, 0, 0, 0.05);
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transition: all 0.3s ease;
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}
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.stat-card:hover {
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transform: translateY(-2px);
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box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1);
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border-color: #005696;
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}
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/* Section Cards */
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.section-card {
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background: white;
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border-radius: 1rem;
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border: 2px solid #e2e8f0;
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box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1);
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overflow: hidden;
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transition: all 0.3s ease;
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}
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.section-card:hover {
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border-color: #005696;
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box-shadow: 0 10px 25px -5px rgba(0, 86, 150, 0.15);
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}
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.section-header {
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padding: 1rem 1.5rem;
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border-bottom: 2px solid #e2e8f0;
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background: linear-gradient(to right, #f8fafc, #f1f5f9);
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display: flex;
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align-items: center;
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gap: 0.75rem;
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}
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.section-icon {
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width: 40px;
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height: 40px;
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border-radius: 0.75rem;
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display: flex;
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align-items: center;
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justify-content: center;
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}
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.filter-btn.active { background-color: #005696; color: white; }
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.filter-btn:not(.active) { background-color: transparent; border: 1px solid #e2e8f0; color: #64748b; }
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.filter-btn:not(.active):hover { background-color: #f8fafc; }
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</style>
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{% endblock %}
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{% block content %}
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<!-- Page Header with Gradient -->
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<div class="page-header-gradient">
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<div class="flex justify-between items-center">
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<div>
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<h1 class="text-2xl font-bold mb-1">{% trans "Complaints Registry" %}</h1>
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<p class="text-blue-100 text-sm">{% trans "Manage and monitor patient feedback in real-time" %}</p>
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</div>
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<div class="flex items-center gap-3">
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<div class="relative group">
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<i data-lucide="search" class="w-4 h-4 absolute left-3 top-1/2 -translate-y-1/2 text-white/70 group-focus-within:text-navy"></i>
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<input type="text" id="searchInput" placeholder="{% trans 'Search ID, Name or Dept...' %}"
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class="pl-10 pr-4 py-2.5 bg-white/10 border-2 border-white/30 text-white placeholder-white/70 rounded-xl text-sm outline-none w-64 transition-all focus:bg-white focus:text-navy focus:border-white">
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</div>
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{% if user.is_px_admin or user.is_hospital_admin or user.is_px_employee %}
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<a href="{% url 'core:public_submit_landing' %}" class="inline-flex items-center px-4 py-2.5 bg-white/10 border-2 border-white/30 text-white font-medium rounded-xl hover:bg-white hover:text-navy transition" target="_blank">
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<i data-lucide="external-link" class="w-4 h-4 me-2"></i>{% trans "Public Form" %}
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</a>
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<button onclick="openExportModal()" class="inline-flex items-center px-4 py-2.5 bg-white/10 border-2 border-white/30 text-white font-medium rounded-xl hover:bg-white hover:text-navy transition">
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<i data-lucide="file-spreadsheet" class="w-4 h-4 me-2"></i>{% trans "Export" %}
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</button>
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<a href="{% url 'complaints:complaint_create' %}" class="inline-flex items-center px-4 py-2.5 bg-white text-navy font-medium rounded-xl hover:bg-blue-50 transition">
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<i data-lucide="plus" class="w-4 h-4 me-2"></i>{% trans "New Case" %}
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</a>
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{% endif %}
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</div>
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</div>
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</div>
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<!-- Statistics Cards -->
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<div class="grid grid-cols-4 gap-6 mb-6">
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<div class="stat-card bg-white rounded-2xl border-2 border-slate-200 p-6 flex items-center gap-4">
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<div class="flex-shrink-0">
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<div class="w-14 h-14 bg-navy/10 rounded-xl flex items-center justify-center">
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<i data-lucide="layers" class="w-7 h-7 text-navy"></i>
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</div>
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</div>
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<div>
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<h6 class="text-slate-500 text-sm font-medium mb-1">{% trans "Total Received" %}</h6>
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<h2 class="text-3xl font-bold text-gray-800">{{ stats.total }}</h2>
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</div>
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</div>
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<div class="stat-card bg-white rounded-2xl border-2 border-slate-200 p-6 flex items-center gap-4">
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<div class="flex-shrink-0">
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<div class="w-14 h-14 bg-green-500/10 rounded-xl flex items-center justify-center">
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<i data-lucide="check-circle" class="w-7 h-7 text-green-600"></i>
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</div>
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</div>
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<div>
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<h6 class="text-slate-500 text-sm font-medium mb-1">{% trans "Resolved" %}</h6>
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<h2 class="text-3xl font-bold text-gray-800">{{ stats.resolved }} <span class="text-sm text-green-600">({{ stats.resolved_percentage|floatformat:1 }}%)</span></h2>
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</div>
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</div>
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<div class="stat-card bg-white rounded-2xl border-2 border-slate-200 p-6 flex items-center gap-4">
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<div class="flex-shrink-0">
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<div class="w-14 h-14 bg-yellow-500/10 rounded-xl flex items-center justify-center">
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<i data-lucide="clock" class="w-7 h-7 text-yellow-600"></i>
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</div>
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</div>
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<div>
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<h6 class="text-slate-500 text-sm font-medium mb-1">{% trans "Pending" %}</h6>
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<h2 class="text-3xl font-bold text-gray-800">{{ stats.pending }} <span class="text-sm text-yellow-600">({{ stats.pending_percentage|floatformat:1 }}%)</span></h2>
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</div>
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</div>
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<div class="stat-card bg-white rounded-2xl border-2 border-slate-200 p-6 flex items-center gap-4">
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<div class="flex-shrink-0">
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<div class="w-14 h-14 bg-red-500/10 rounded-xl flex items-center justify-center">
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<i data-lucide="alert-triangle" class="w-7 h-7 text-red-500"></i>
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</div>
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</div>
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<div>
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<h6 class="text-slate-500 text-sm font-medium mb-1">{% trans "TAT Alert" %}</h6>
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<h2 class="text-3xl font-bold text-gray-800">{{ stats.overdue }} <span class="text-sm text-red-500">({{ stats.overdue_percentage|floatformat:1 }}%)</span></h2>
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</div>
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</div>
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</div>
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<!-- Complaints Section Card -->
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<div class="section-card">
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<!-- Section Header with Filters -->
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<div class="section-header flex items-center justify-between">
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<div class="flex items-center gap-3">
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<div class="section-icon bg-red-500/10">
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<i data-lucide="message-square-warning" class="w-5 h-5 text-red-500"></i>
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</div>
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<h5 class="text-lg font-semibold text-gray-800">{% trans "Complaints" %}</h5>
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</div>
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<div class="flex items-center gap-3">
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<a href="?" class="filter-btn px-4 py-1.5 rounded-full text-xs font-semibold transition {% if not status_filter %}active{% endif %}">
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{% trans "All Cases" %}
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</a>
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<a href="?status=open" class="filter-btn px-4 py-1.5 rounded-full text-xs font-semibold transition {% if status_filter == 'open' %}active{% endif %}">
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{% trans "Pending" %}
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</a>
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<a href="?status=in_progress" class="filter-btn px-4 py-1.5 rounded-full text-xs font-semibold transition {% if status_filter == 'in_progress' %}active{% endif %}">
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{% trans "In Progress" %}
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</a>
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<a href="?status=resolved" class="filter-btn px-4 py-1.5 rounded-full text-xs font-semibold transition {% if status_filter == 'resolved' %}active{% endif %}">
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{% trans "Resolved" %}
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</a>
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<div class="h-4 w-[1px] bg-slate-200 mx-2"></div>
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<button onclick="toggleFilters()" class="flex items-center gap-2 text-xs font-bold text-blue uppercase tracking-tight hover:underline">
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<i data-lucide="sliders-horizontal" class="w-3 h-3"></i> {% trans "Advanced" %}
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</button>
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</div>
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</div>
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<p class="px-6 py-2 text-xs font-bold text-slate uppercase bg-slate-50 border-b-2 border-slate-200">
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{% trans "Showing:" %} <span class="text-navy">{{ complaints.start_index|default:0 }}-{{ complaints.end_index|default:0 }} {% trans "of" %} {{ complaints.paginator.count|default:0 }}</span>
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</p>
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<!-- Advanced Filters (Hidden by default) -->
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<div id="advancedFilters" class="hidden bg-slate-50 px-6 py-4 border-b">
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<form method="get" class="flex flex-wrap gap-4 items-end">
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{% if status_filter %}
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<input type="hidden" name="status" value="{{ status_filter }}">
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{% endif %}
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<div class="flex items-center gap-2">
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<label class="text-xs font-bold text-slate uppercase">{% trans "Priority" %}</label>
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<select name="priority" class="px-3 py-1.5 bg-white border rounded-lg text-xs">
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<option value="">{% trans "All" %}</option>
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<option value="low" {% if priority_filter == 'low' %}selected{% endif %}>{% trans "Low" %}</option>
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<option value="medium" {% if priority_filter == 'medium' %}selected{% endif %}>{% trans "Medium" %}</option>
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<option value="high" {% if priority_filter == 'high' %}selected{% endif %}>{% trans "High" %}</option>
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<option value="critical" {% if priority_filter == 'critical' %}selected{% endif %}>{% trans "Critical" %}</option>
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</select>
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</div>
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<div class="flex items-center gap-2">
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<label class="text-xs font-bold text-slate uppercase">{% trans "Department" %}</label>
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<select name="department" class="px-3 py-1.5 bg-white border rounded-lg text-xs" data-tomselect data-ts-compact>
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<option value="">{% trans "All" %}</option>
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{% for dept in departments %}
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<option value="{{ dept.id }}" {% if department_filter == dept.id|stringformat:'s' %}selected{% endif %}>{{ dept.get_localized_name }}</option>
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{% endfor %}
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</select>
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</div>
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<div class="flex items-center gap-2">
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<label class="text-xs font-bold text-slate uppercase">{% trans "Severity" %}</label>
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<select name="severity" class="px-3 py-1.5 bg-white border rounded-lg text-xs">
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<option value="">{% trans "All" %}</option>
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<option value="low" {% if severity_filter == 'low' %}selected{% endif %}>{% trans "Low" %}</option>
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<option value="medium" {% if severity_filter == 'medium' %}selected{% endif %}>{% trans "Medium" %}</option>
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<option value="high" {% if severity_filter == 'high' %}selected{% endif %}>{% trans "High" %}</option>
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<option value="critical" {% if severity_filter == 'critical' %}selected{% endif %}>{% trans "Critical" %}</option>
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</select>
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</div>
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<div class="flex items-center gap-2">
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<label class="text-xs font-bold text-slate uppercase">{% trans "From" %}</label>
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<input type="date" name="date_from" value="{{ date_from }}" class="px-3 py-1.5 bg-white border rounded-lg text-xs">
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</div>
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<div class="flex items-center gap-2">
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<label class="text-xs font-bold text-slate uppercase">{% trans "To" %}</label>
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<input type="date" name="date_to" value="{{ date_to }}" class="px-3 py-1.5 bg-white border rounded-lg text-xs">
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</div>
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<button type="submit" class="px-4 py-1.5 bg-navy text-white rounded-lg text-xs font-bold">{% trans "Apply" %}</button>
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<a href="?" class="px-4 py-1.5 border rounded-lg text-xs font-semibold text-slate hover:bg-white">{% trans "Clear" %}</a>
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</form>
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</div>
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<!-- Complaints Table -->
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<div class="p-0">
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<table class="w-full text-left border-collapse">
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<thead class="bg-slate-50 border-b uppercase text-[10px] font-bold text-slate tracking-wider">
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<tr>
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<th class="px-6 py-4">{% trans "Complaint ID" %}</th>
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<th class="px-6 py-4">{% trans "Patient Name" %}</th>
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<th class="px-6 py-4">{% trans "Description" %}</th>
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<th class="px-6 py-4">{% trans "Source" %}</th>
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<th class="px-6 py-4">{% trans "Department" %}</th>
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<th class="px-6 py-4">{% trans "Status" %}</th>
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<th class="px-6 py-4 text-center">{% trans "SLA" %}</th>
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<th class="px-6 py-4 text-center">{% trans "Severity" %}</th>
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<th class="px-6 py-4 text-center">{% trans "Priority" %}</th>
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<th class="px-6 py-4">{% trans "Assigned" %}</th>
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<th class="px-6 py-4 text-right">{% trans "Actions" %}</th>
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</tr>
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</thead>
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<tbody class="text-sm divide-y divide-slate-100">
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{% for complaint in complaints.object_list %}
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<tr class="hover:bg-light/30 transition-colors cursor-pointer group" onclick="window.location.href='{% url 'complaints:complaint_detail' complaint.pk %}'">
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<td class="px-6 py-4 font-bold text-navy">
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{{ complaint.reference_number }}
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{% if complaint.reopened_from_id %}
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<span class="ml-1 px-1.5 py-0.5 bg-indigo-100 text-indigo-700 text-[9px] font-bold rounded" title="{% trans 'Reopened' %}">R</span>
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{% endif %}
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{% if complaint.is_escalated_ovr %}
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<span class="ml-1 px-1.5 py-0.5 bg-orange-100 text-orange-700 text-[9px] font-bold rounded" title="{% trans 'Escalated OVR' %}">OVR</span>
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{% endif %}
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</td>
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<td class="px-6 py-4">
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<div class="font-semibold text-slate-800">{{ complaint.patient.get_full_name|default:complaint.patient_name|default:complaint.contact_name }}</div>
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{% if complaint.patient %}
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<div class="text-[10px] text-slate font-medium">{% trans "MRN:" %} {{ complaint.patient.mrn|default:"-" }}</div>
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{% endif %}
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</td>
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<td class="px-6 py-4 max-w-xs" onclick="event.stopPropagation()">
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{% if complaint.ai_brief_en %}
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<span class="inline-block px-2.5 py-1 bg-blue-50 text-blue-700 text-xs font-semibold rounded-md whitespace-nowrap">
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{{ complaint.ai_brief_ar|default:complaint.ai_brief_en }}
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</span>
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<button onclick="showDescriptionModal('{{ complaint.reference_number|escapejs }}', `{{ complaint.description|escapejs }}`)"
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class="text-slate-400 text-xs hover:text-navy ml-1.5 cursor-pointer inline" title="{% trans 'View description' %}">
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<i data-lucide="expand" class="w-3 h-3"></i>
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</button>
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{% else %}
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<button onclick="showDescriptionModal('{{ complaint.reference_number|escapejs }}', `{{ complaint.description|escapejs }}`)"
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class="text-slate-600 text-xs truncate text-left hover:text-navy hover:underline cursor-pointer flex items-center gap-1">
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{{ complaint.description|truncatewords:10 }}
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<i data-lucide="expand" class="w-3 h-3 flex-shrink-0 opacity-50"></i>
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</button>
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{% endif %}
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</td>
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<td class="px-6 py-4">
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{% if complaint.source %}
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<span class="bg-slate-100 px-2 py-0.5 rounded text-[10px] font-bold text-slate-600">{{ complaint.source.get_localized_name }}</span>
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{% else %}
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<span class="bg-slate-100 px-2 py-0.5 rounded text-[10px] font-bold text-slate-600">{{ complaint.get_complaint_source_type_display }}</span>
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{% endif %}
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</td>
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<td class="px-6 py-4 text-slate-600">{{ complaint.department.get_localized_name|default:"-" }}</td>
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<td class="px-6 py-4">
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<span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
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{% if complaint.status == 'open' %}bg-yellow-100 text-yellow-700
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{% elif complaint.status == 'in_progress' %}bg-blue-100 text-blue-700
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{% elif complaint.status == 'partially_resolved' %}bg-amber-100 text-amber-700
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{% elif complaint.status == 'resolved' %}bg-green-100 text-green-700
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{% elif complaint.status == 'closed' %}bg-slate-100 text-slate-600
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{% elif complaint.status == 'cancelled' %}bg-red-100 text-red-700
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{% elif complaint.status == 'contacted' %}bg-purple-100 text-purple-700
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{% elif complaint.status == 'contacted_no_response' %}bg-slate-100 text-slate-600
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{% elif complaint.status == 'pending_external' %}bg-cyan-100 text-cyan-700
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{% else %}bg-slate-100 text-slate-600{% endif %}">
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{{ complaint.get_status_display }}
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</span>
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</td>
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<td class="px-6 py-4 text-center">
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{% if complaint.due_at and complaint.status != 'resolved' and complaint.status != 'closed' and complaint.status != 'cancelled' %}
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<span class="sla-timer text-[10px] font-bold" data-due-at="{{ complaint.due_at|date:'c' }}" data-overdue="{{ complaint.is_overdue|yesno:'true,false' }}"></span>
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{% elif complaint.is_overdue %}
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<span class="text-[10px] font-bold text-red-600">{% trans "Overdue" %}</span>
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{% else %}
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<span class="text-[10px] text-slate-400">-</span>
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{% endif %}
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</td>
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<td class="px-6 py-4 text-center">
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<span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
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{% if complaint.severity == 'critical' %}bg-red-500 text-white
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{% elif complaint.severity == 'high' %}bg-orange-100 text-orange-700
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{% elif complaint.severity == 'medium' %}bg-yellow-100 text-yellow-700
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{% else %}bg-green-100 text-green-700{% endif %}">
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{{ complaint.get_severity_display }}
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</span>
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</td>
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<td class="px-6 py-4">
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<span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
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{% if complaint.priority == 'critical' %}bg-red-500 text-white
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{% elif complaint.priority == 'high' %}bg-orange-100 text-orange-700
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{% elif complaint.priority == 'medium' %}bg-yellow-100 text-yellow-700
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{% else %}bg-green-100 text-green-700{% endif %}">
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{{ complaint.get_priority_display }}
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</span>
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</td>
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<td class="px-6 py-4">
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{% if complaint.assigned_to %}
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<small class="text-gray-600">{{ complaint.assigned_to.get_full_name }}</small>
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{% else %}
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<span class="text-gray-400 italic">{% trans "Unassigned" %}</span>
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{% endif %}
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</td>
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<td class="px-6 py-4 text-right">
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<div class="flex justify-end gap-2 opacity-0 group-hover:opacity-100 transition-opacity">
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<a href="{% url 'complaints:complaint_detail' complaint.pk %}" class="p-1.5 text-navy hover:bg-white rounded border border-transparent hover:border-slate-200" title="{% trans 'View' %}">
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<i data-lucide="eye" class="w-4 h-4"></i>
|
|
</a>
|
|
{% if complaint.can_edit %}
|
|
<a href="{% url 'complaints:complaint_assign' complaint.pk %}" class="p-1.5 text-blue hover:bg-white rounded border border-transparent hover:border-slate-200" title="{% trans 'Assign' %}">
|
|
<i data-lucide="user-plus" class="w-4 h-4"></i>
|
|
</a>
|
|
{% endif %}
|
|
</div>
|
|
</td>
|
|
</tr>
|
|
{% empty %}
|
|
<tr>
|
|
<td colspan="9" class="px-6 py-12 text-center">
|
|
<i data-lucide="inbox" class="w-12 h-12 mx-auto text-slate-300 mb-3"></i>
|
|
<p class="text-slate">{% trans "No complaints found" %}</p>
|
|
</td>
|
|
</tr>
|
|
{% endfor %}
|
|
</tbody>
|
|
</table>
|
|
|
|
<!-- Pagination -->
|
|
{% if complaints.has_other_pages %}
|
|
<div class="bg-slate-50 px-8 py-4 flex items-center justify-between border-t">
|
|
<div class="flex items-center gap-4">
|
|
<span class="text-xs text-slate font-medium">
|
|
{% trans "Showing" %} <span class="font-bold text-navy">{{ complaints.start_index }}-{{ complaints.end_index }}</span> {% trans "of" %} <span class="font-bold text-navy">{{ complaints.paginator.count }}</span> {% trans "entries" %}
|
|
</span>
|
|
<!-- Page Size Selector -->
|
|
<form method="get" class="flex items-center gap-2" id="pageSizeForm">
|
|
{% for key, value in request.GET.items %}
|
|
{% if key != 'page_size' and key != 'page' %}
|
|
<input type="hidden" name="{{ key }}" value="{{ value }}">
|
|
{% endif %}
|
|
{% endfor %}
|
|
<label class="text-xs text-slate">{% trans "Show" %}</label>
|
|
<select name="page_size" onchange="document.getElementById('pageSizeForm').submit()" class="px-2 py-1 bg-white border border-slate-200 rounded-lg text-xs focus:outline-none focus:ring-2 focus:ring-navy">
|
|
<option value="10" {% if complaints.paginator.per_page == 10 %}selected{% endif %}>10</option>
|
|
<option value="25" {% if complaints.paginator.per_page == 25 %}selected{% endif %}>25</option>
|
|
<option value="50" {% if complaints.paginator.per_page == 50 %}selected{% endif %}>50</option>
|
|
<option value="100" {% if complaints.paginator.per_page == 100 %}selected{% endif %}>100</option>
|
|
</select>
|
|
</form>
|
|
</div>
|
|
<div class="flex gap-2">
|
|
{% if complaints.has_previous %}
|
|
<a href="?page={{ complaints.previous_page_number }}{% for key, value in request.GET.items %}{% if key != 'page' %}&{{ key }}={{ value }}{% endif %}{% endfor %}"
|
|
class="w-8 h-8 flex items-center justify-center rounded-lg border bg-white hover:bg-slate-50 transition">
|
|
<i data-lucide="chevron-left" class="w-4 h-4 text-slate"></i>
|
|
</a>
|
|
{% else %}
|
|
<span class="w-8 h-8 flex items-center justify-center rounded-lg border bg-slate-100 text-slate-300 cursor-not-allowed">
|
|
<i data-lucide="chevron-left" class="w-4 h-4"></i>
|
|
</span>
|
|
{% endif %}
|
|
|
|
{% for num in complaints.paginator.page_range %}
|
|
{% if num == complaints.number %}
|
|
<span class="w-8 h-8 flex items-center justify-center rounded-lg bg-navy text-white text-xs font-bold">{{ num }}</span>
|
|
{% elif num > complaints.number|add:'-3' and num < complaints.number|add:'3' %}
|
|
<a href="?page={{ num }}{% for key, value in request.GET.items %}{% if key != 'page' %}&{{ key }}={{ value }}{% endif %}{% endfor %}"
|
|
class="w-8 h-8 flex items-center justify-center rounded-lg border bg-white hover:bg-slate-50 text-xs font-bold text-slate transition">
|
|
{{ num }}
|
|
</a>
|
|
{% elif num == 1 or num == complaints.paginator.num_pages %}
|
|
<a href="?page={{ num }}{% for key, value in request.GET.items %}{% if key != 'page' %}&{{ key }}={{ value }}{% endif %}{% endfor %}"
|
|
class="w-8 h-8 flex items-center justify-center rounded-lg border bg-white hover:bg-slate-50 text-xs font-bold text-slate transition">
|
|
{{ num }}
|
|
</a>
|
|
{% elif num == complaints.number|add:'-3' or num == complaints.number|add:'3' %}
|
|
<span class="w-8 h-8 flex items-center justify-center text-xs text-slate">...</span>
|
|
{% endif %}
|
|
{% endfor %}
|
|
|
|
{% if complaints.has_next %}
|
|
<a href="?page={{ complaints.next_page_number }}{% for key, value in request.GET.items %}{% if key != 'page' %}&{{ key }}={{ value }}{% endif %}{% endfor %}"
|
|
class="w-8 h-8 flex items-center justify-center rounded-lg border bg-white hover:bg-slate-50 transition">
|
|
<i data-lucide="chevron-right" class="w-4 h-4 text-slate"></i>
|
|
</a>
|
|
{% else %}
|
|
<span class="w-8 h-8 flex items-center justify-center rounded-lg border bg-slate-100 text-slate-300 cursor-not-allowed">
|
|
<i data-lucide="chevron-right" class="w-4 h-4"></i>
|
|
</span>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Description Modal -->
|
|
<div id="descriptionModal" class="fixed inset-0 z-50 hidden items-center justify-center p-4" onclick="closeDescriptionModal(event)">
|
|
<div class="absolute inset-0 bg-black/50 backdrop-blur-sm"></div>
|
|
<div class="relative bg-white rounded-2xl shadow-2xl max-w-2xl w-full max-h-[80vh] overflow-hidden" onclick="event.stopPropagation()">
|
|
<div class="flex items-center justify-between px-6 py-4 border-b bg-slate-50">
|
|
<div class="flex items-center gap-3">
|
|
<div class="p-2 bg-navy/10 rounded-lg">
|
|
<i data-lucide="file-text" class="w-5 h-5 text-navy"></i>
|
|
</div>
|
|
<div>
|
|
<h3 class="font-bold text-navy">{% trans "Complaint Description" %}</h3>
|
|
<p id="modalReferenceNumber" class="text-xs text-slate font-mono"></p>
|
|
</div>
|
|
</div>
|
|
<button onclick="closeDescriptionModal()" class="p-2 hover:bg-slate-200 rounded-lg transition">
|
|
<i data-lucide="x" class="w-5 h-5 text-slate-500"></i>
|
|
</button>
|
|
</div>
|
|
<div class="p-6 overflow-y-auto max-h-[60vh]">
|
|
<p id="modalDescription" class="text-slate-700 text-sm leading-relaxed whitespace-pre-wrap"></p>
|
|
</div>
|
|
<div class="px-6 py-4 border-t bg-slate-50 flex justify-end">
|
|
<button onclick="closeDescriptionModal()" class="px-4 py-2 bg-navy text-white rounded-lg text-sm font-bold hover:bg-blue transition">
|
|
{% trans "Close" %}
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Export Modal -->
|
|
<div id="exportModal" class="fixed inset-0 z-50 hidden items-center justify-center p-4" onclick="closeExportModal(event)">
|
|
<div class="absolute inset-0 bg-black/50 backdrop-blur-sm"></div>
|
|
<div class="relative bg-white rounded-2xl shadow-2xl max-w-md w-full overflow-hidden" onclick="event.stopPropagation()">
|
|
<div class="flex items-center justify-between px-6 py-4 border-b bg-slate-50">
|
|
<div class="flex items-center gap-3">
|
|
<div class="p-2 bg-navy/10 rounded-lg">
|
|
<i data-lucide="file-spreadsheet" class="w-5 h-5 text-navy"></i>
|
|
</div>
|
|
<div>
|
|
<h3 class="font-bold text-navy">{% trans "Export Complaints" %}</h3>
|
|
<p class="text-xs text-slate">{% trans "Select date range for export" %}</p>
|
|
</div>
|
|
</div>
|
|
<button onclick="closeExportModal()" class="p-2 hover:bg-slate-200 rounded-lg transition">
|
|
<i data-lucide="x" class="w-5 h-5 text-slate-500"></i>
|
|
</button>
|
|
</div>
|
|
<form id="exportForm" method="get" action="{% url 'complaints:complaint_export_historical_excel' %}" class="p-6">
|
|
<div class="grid grid-cols-2 gap-4 mb-6">
|
|
<div>
|
|
<label class="block text-xs font-bold text-slate uppercase mb-2">{% trans "From" %}</label>
|
|
<input type="date" name="date_start" id="exportDateStart" class="w-full px-3 py-2 bg-white border rounded-lg text-sm">
|
|
</div>
|
|
<div>
|
|
<label class="block text-xs font-bold text-slate uppercase mb-2">{% trans "To" %}</label>
|
|
<input type="date" name="date_end" id="exportDateEnd" class="w-full px-3 py-2 bg-white border rounded-lg text-sm">
|
|
</div>
|
|
</div>
|
|
<div class="flex justify-end gap-3">
|
|
<button type="button" onclick="closeExportModal()" class="px-4 py-2 border rounded-lg text-sm font-semibold text-slate hover:bg-slate-50 transition">
|
|
{% trans "Cancel" %}
|
|
</button>
|
|
<button type="submit" class="px-4 py-2 bg-navy text-white rounded-lg text-sm font-bold hover:bg-blue transition">
|
|
{% trans "Export" %}
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
|
|
<script>
|
|
function toggleFilters() {
|
|
const filters = document.getElementById('advancedFilters');
|
|
filters.classList.toggle('hidden');
|
|
}
|
|
|
|
// Description Modal Functions
|
|
function showDescriptionModal(referenceNumber, description) {
|
|
const modal = document.getElementById('descriptionModal');
|
|
const refNumber = document.getElementById('modalReferenceNumber');
|
|
const descEl = document.getElementById('modalDescription');
|
|
|
|
refNumber.textContent = referenceNumber;
|
|
descEl.textContent = description || '{% trans "No description available" %}';
|
|
|
|
modal.classList.remove('hidden');
|
|
modal.classList.add('flex');
|
|
document.body.style.overflow = 'hidden';
|
|
|
|
// Re-initialize lucide icons for the modal
|
|
if (typeof lucide !== 'undefined') {
|
|
lucide.createIcons();
|
|
}
|
|
}
|
|
|
|
function closeDescriptionModal(event) {
|
|
if (event && event.target !== event.currentTarget) return;
|
|
|
|
const modal = document.getElementById('descriptionModal');
|
|
modal.classList.add('hidden');
|
|
modal.classList.remove('flex');
|
|
document.body.style.overflow = '';
|
|
}
|
|
|
|
// Export Modal Functions
|
|
function openExportModal() {
|
|
const modal = document.getElementById('exportModal');
|
|
modal.classList.remove('hidden');
|
|
modal.classList.add('flex');
|
|
document.body.style.overflow = 'hidden';
|
|
|
|
// Re-initialize lucide icons for the modal
|
|
if (typeof lucide !== 'undefined') {
|
|
lucide.createIcons();
|
|
}
|
|
}
|
|
|
|
function closeExportModal(event) {
|
|
if (event && event.target !== event.currentTarget) return;
|
|
|
|
const modal = document.getElementById('exportModal');
|
|
modal.classList.add('hidden');
|
|
modal.classList.remove('flex');
|
|
document.body.style.overflow = '';
|
|
}
|
|
|
|
// Handle export form submission with loading spinner
|
|
document.getElementById('exportForm').addEventListener('submit', function(e) {
|
|
e.preventDefault();
|
|
const form = this;
|
|
const submitBtn = form.querySelector('button[type="submit"]');
|
|
const cancelBtn = form.querySelector('button[type="button"]');
|
|
const originalText = submitBtn.innerHTML;
|
|
|
|
// Show loading state
|
|
submitBtn.disabled = true;
|
|
cancelBtn.disabled = true;
|
|
submitBtn.innerHTML = '<span class="inline-block w-4 h-4 border-2 border-white/30 border-t-white rounded-full animate-spin mr-2"></span>{% trans "Exporting..." %}';
|
|
|
|
// Fetch the file
|
|
fetch(form.action + '?' + new URLSearchParams(new FormData(form)))
|
|
.then(response => {
|
|
if (!response.ok) throw new Error('Export failed');
|
|
return response.blob();
|
|
})
|
|
.then(blob => {
|
|
// Trigger download
|
|
const url = window.URL.createObjectURL(blob);
|
|
const a = document.createElement('a');
|
|
a.href = url;
|
|
a.download = 'historical_complaints.xlsx';
|
|
document.body.appendChild(a);
|
|
a.click();
|
|
a.remove();
|
|
window.URL.revokeObjectURL(url);
|
|
|
|
// Close modal and reset button
|
|
closeExportModal();
|
|
})
|
|
.catch(error => {
|
|
alert('{% trans "Export failed. Please try again." %}');
|
|
})
|
|
.finally(() => {
|
|
submitBtn.disabled = false;
|
|
cancelBtn.disabled = false;
|
|
submitBtn.innerHTML = originalText;
|
|
});
|
|
});
|
|
|
|
// Close modals on Escape key
|
|
document.addEventListener('keydown', function(e) {
|
|
if (e.key === 'Escape') {
|
|
closeDescriptionModal();
|
|
closeExportModal();
|
|
}
|
|
});
|
|
|
|
// Search functionality
|
|
document.getElementById('searchInput')?.addEventListener('keypress', function(e) {
|
|
if (e.key === 'Enter') {
|
|
const value = this.value;
|
|
if (value) {
|
|
window.location.href = '?search=' + encodeURIComponent(value);
|
|
}
|
|
}
|
|
});
|
|
|
|
// SLA Countdown Timers for all rows
|
|
(function() {
|
|
var timers = document.querySelectorAll('.sla-timer');
|
|
if (!timers.length) return;
|
|
|
|
function updateTimers() {
|
|
var now = Date.now();
|
|
timers.forEach(function(el) {
|
|
var dueAt = new Date(el.dataset.dueAt).getTime();
|
|
var diff = dueAt - now;
|
|
|
|
if (diff <= 0) {
|
|
var overMs = Math.abs(diff);
|
|
var overD = Math.floor(overMs / 86400000);
|
|
var overH = Math.floor((overMs % 86400000) / 3600000);
|
|
var overM = Math.floor((overMs % 3600000) / 60000);
|
|
var txt = '{% trans "Overdue" %} ';
|
|
if (overD > 0) txt += overD + 'd ';
|
|
txt += overH + 'h ' + overM + 'm';
|
|
el.textContent = txt;
|
|
el.className = 'sla-timer text-[10px] font-bold text-red-600';
|
|
return;
|
|
}
|
|
|
|
var d = Math.floor(diff / 86400000);
|
|
var h = Math.floor((diff % 86400000) / 3600000);
|
|
var m = Math.floor((diff % 3600000) / 60000);
|
|
|
|
var parts = [];
|
|
if (d > 0) parts.push(d + 'd');
|
|
parts.push(h + 'h');
|
|
parts.push(m + 'm');
|
|
el.textContent = parts.join(' ');
|
|
|
|
if (diff < 21600000) {
|
|
el.className = 'sla-timer text-[10px] font-bold text-red-600';
|
|
} else if (diff < 86400000) {
|
|
el.className = 'sla-timer text-[10px] font-bold text-orange-600';
|
|
} else {
|
|
el.className = 'sla-timer text-[10px] font-bold text-green-600';
|
|
}
|
|
});
|
|
}
|
|
|
|
updateTimers();
|
|
setInterval(updateTimers, 30000);
|
|
})();
|
|
</script>
|
|
{% endblock %}
|