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Reference numbers (unified scheme PREFIX-YYYYMM-HOSP-NNNN, e.g. CMP-202606-HHN-0001): - new ReferenceSequence model + generate_reference() helper (apps/core) - Complaint/Inquiry/Observation/Appreciation/Suggestion emit unified refs via save() - prefix-based auto-routing in public track API (CMP/INQ/OBS trackable; APR/SGT internal-only) - removed legacy CMP-/INQ- generators in ui_views, integrations, px_sources - migrations: core.0003_referencesequence, appreciation.0006, feedback.0008, observations.0012 - unit tests (format, sanitization, monthly reset, 40-thread concurrency) QA audit: - isolated E2E hospital sandbox mirroring HH-N + 10 role users (create_e2e_isolated_env) - feedback-modules-audit.spec.ts + audit helper (headed, run-to-completion) - reports/feedback-modules-qa-report.md Also bundles accumulated in-progress work across complaints, observations, organizations, templates, and other modules.
168 lines
9.4 KiB
HTML
168 lines
9.4 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% block title %}{{ complaint.reference_number }} - {{ department.get_localized_name }} - PX360{% endblock %}
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{% block content %}
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<div class="p-6 max-w-5xl mx-auto">
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<div class="flex items-center gap-2 text-sm text-slate-500 mb-4">
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<a href="{% url 'organizations:department_list' %}" class="hover:text-navy transition">{% trans "Departments" %}</a>
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<i data-lucide="chevron-right" class="w-4 h-4"></i>
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<a href="{% url 'organizations:department_detail' department.pk %}" class="hover:text-navy transition">{{ department.get_localized_name }}</a>
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<i data-lucide="chevron-right" class="w-4 h-4"></i>
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<a href="{% url 'organizations:department_complaints_list' department.pk %}" class="hover:text-navy transition">{% trans "Complaints" %}</a>
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<i data-lucide="chevron-right" class="w-4 h-4"></i>
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<span class="text-navy font-semibold">{{ complaint.reference_number }}</span>
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</div>
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<div class="flex items-center justify-between mb-2">
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<div class="flex items-center gap-3">
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<div class="w-10 h-10 bg-red-50 rounded-xl flex items-center justify-center">
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<i data-lucide="file-text" class="w-5 h-5 text-red-600"></i>
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</div>
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<div>
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<div class="flex items-center gap-2">
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<h1 class="text-xl font-bold text-navy">{{ complaint.reference_number }}</h1>
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<span class="px-2.5 py-0.5 rounded-full text-[10px] font-bold uppercase
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{% if complaint.status == 'open' %}bg-blue-50 text-blue-700
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{% elif complaint.status == 'in_progress' %}bg-amber-50 text-amber-700
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{% elif complaint.status == 'resolved' %}bg-green-50 text-green-700
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{% elif complaint.status == 'closed' %}bg-slate-100 text-slate-600
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{% else %}bg-slate-50 text-slate-500{% endif %}">
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{{ complaint.get_status_display }}
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</span>
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{% if complaint.severity %}
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<span class="px-2.5 py-0.5 rounded-full text-[10px] font-bold uppercase
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{% if complaint.severity == 'critical' %}bg-gray-800 text-white
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{% elif complaint.severity == 'high' %}bg-red-50 text-red-700
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{% elif complaint.severity == 'medium' %}bg-amber-50 text-amber-700
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{% else %}bg-green-50 text-green-700{% endif %}">
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{{ complaint.get_severity_display }}
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</span>
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{% endif %}
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{% if complaint.is_overdue %}
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<span class="px-2 py-0.5 rounded-full text-[10px] font-bold bg-red-100 text-red-700">
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<i data-lucide="alert-triangle" class="w-3 h-3 inline"></i> {% trans "Overdue" %}
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</span>
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{% endif %}
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</div>
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<p class="text-sm text-slate-500">{% trans "Complaint" %}</p>
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</div>
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</div>
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<div class="flex items-center gap-3">
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{% if can_respond and involved_dept %}
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<button onclick="openDeptResponseModal('complaint', '{{ involved_dept.pk }}', '{% url 'complaints:involved_department_response' involved_dept.pk %}', '{{ complaint.reference_number }}', '{{ complaint.title|escapejs }}')"
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class="px-4 py-2 bg-navy text-white rounded-xl text-sm font-semibold hover:bg-blue transition flex items-center gap-2">
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<i data-lucide="message-square" class="w-4 h-4"></i> {% trans "Respond" %}
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</button>
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{% endif %}
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{% if can_manager_review and involved_dept %}
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<a href="{% url 'organizations:department_manager_review' department.pk involved_dept.pk %}"
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class="px-4 py-2 bg-amber-600 text-white rounded-xl text-sm font-semibold hover:bg-amber-700 transition flex items-center gap-2">
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<i data-lucide="shield-check" class="w-4 h-4"></i> {% trans "Review Response" %}
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</a>
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{% endif %}
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<a href="{% url 'organizations:department_complaints_list' department.pk %}" class="text-sm text-slate hover:text-navy transition flex items-center gap-1">
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<i data-lucide="arrow-left" class="w-4 h-4"></i> {% trans "Back to complaints" %}
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</a>
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</div>
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</div>
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{% if complaint.title %}
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<h2 class="text-lg font-semibold text-navy mt-4 mb-6">{{ complaint.title }}</h2>
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{% endif %}
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<div class="space-y-6 mt-6">
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<div class="bg-white rounded-2xl border border-slate-200 p-6">
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<h3 class="text-sm font-bold text-navy mb-3 flex items-center gap-2">
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<i data-lucide="file-text" class="w-4 h-4"></i> {% trans "Description" %}
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</h3>
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<p class="text-sm text-slate-700 whitespace-pre-wrap leading-relaxed">{{ complaint.description|default:"—" }}</p>
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</div>
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{% if complaint.ai_brief_en %}
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<div class="bg-indigo-50 rounded-2xl border border-indigo-100 p-6">
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<h3 class="text-sm font-bold text-indigo-700 mb-3 flex items-center gap-2">
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<i data-lucide="file-text" class="w-4 h-4"></i> {% trans "Short Description" %}
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</h3>
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<p class="text-sm text-slate-700 whitespace-pre-wrap">{{ complaint.ai_brief_en }}</p>
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</div>
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{% endif %}
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<div class="bg-white rounded-2xl border border-slate-200 p-6">
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<h3 class="text-sm font-bold text-navy mb-4 flex items-center gap-2">
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<i data-lucide="info" class="w-4 h-4"></i> {% trans "Details" %}
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</h3>
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<div class="grid grid-cols-2 md:grid-cols-3 gap-4">
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Department" %}</p>
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<p class="text-sm font-medium text-navy">{{ complaint.department.get_localized_name|default:"—" }}</p>
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</div>
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Assigned To" %}</p>
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<p class="text-sm font-medium text-navy">{{ complaint.assigned_to.get_full_name|default:"—" }}</p>
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</div>
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Patient MRN" %}</p>
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<p class="text-sm font-medium text-navy">{{ complaint.patient.mrn|default:"—" }}</p>
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</div>
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{% if staff_list %}
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Staff Involved" %}</p>
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{% for s in staff_list %}
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<p class="text-sm font-medium text-navy">{{ s }}</p>
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{% endfor %}
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</div>
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{% endif %}
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{% if taxonomy %}
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Classification" %}</p>
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<p class="text-sm font-medium text-navy">{{ taxonomy|join:" > " }}</p>
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</div>
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{% endif %}
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{% if location_str %}
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Location" %}</p>
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<p class="text-sm font-medium text-navy">{{ location_str }}</p>
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</div>
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{% endif %}
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Source" %}</p>
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<p class="text-sm font-medium text-navy">{{ complaint.source.name_en|default:"—" }}</p>
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</div>
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Created" %}</p>
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<p class="text-sm font-medium text-navy">{{ complaint.created_at|date:"Y-m-d H:i" }}</p>
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</div>
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{% if complaint.due_at %}
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "SLA Deadline" %}</p>
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<p class="text-sm font-medium {% if complaint.is_overdue %}text-red-600{% else %}text-navy{% endif %}">
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{{ complaint.due_at|date:"Y-m-d H:i" }}
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{% if complaint.is_overdue %} <span class="text-[10px] font-bold">({% trans "Overdue" %})</span>{% endif %}
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</p>
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</div>
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{% endif %}
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{% if complaint.escalated_at %}
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<div>
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<p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Escalated" %}</p>
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<p class="text-sm font-medium text-red-600">{{ complaint.escalated_at|date:"Y-m-d H:i" }}</p>
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</div>
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{% endif %}
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</div>
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</div>
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{% if complaint.expected_result %}
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<div class="bg-blue-50 rounded-2xl border border-blue-100 p-6">
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<h3 class="text-sm font-bold text-blue-700 mb-3 flex items-center gap-2">
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<i data-lucide="target" class="w-4 h-4"></i> {% trans "Expected Result" %}
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</h3>
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<p class="text-sm text-slate-700 whitespace-pre-wrap">{{ complaint.expected_result }}</p>
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</div>
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{% endif %}
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</div>
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</div>
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{% include "components/department_response_modal.html" %}
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{% endblock %}
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