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Reference numbers (unified scheme PREFIX-YYYYMM-HOSP-NNNN, e.g. CMP-202606-HHN-0001): - new ReferenceSequence model + generate_reference() helper (apps/core) - Complaint/Inquiry/Observation/Appreciation/Suggestion emit unified refs via save() - prefix-based auto-routing in public track API (CMP/INQ/OBS trackable; APR/SGT internal-only) - removed legacy CMP-/INQ- generators in ui_views, integrations, px_sources - migrations: core.0003_referencesequence, appreciation.0006, feedback.0008, observations.0012 - unit tests (format, sanitization, monthly reset, 40-thread concurrency) QA audit: - isolated E2E hospital sandbox mirroring HH-N + 10 role users (create_e2e_isolated_env) - feedback-modules-audit.spec.ts + audit helper (headed, run-to-completion) - reports/feedback-modules-qa-report.md Also bundles accumulated in-progress work across complaints, observations, organizations, templates, and other modules.
776 lines
28 KiB
Python
776 lines
28 KiB
Python
"""
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Core views - Health check and utility views
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"""
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from django.contrib.auth.decorators import login_required
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from django.contrib import messages
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from django.db import connection
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from django.http import JsonResponse
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from django.shortcuts import redirect, render
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from django.utils.translation import gettext_lazy as _
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from django.views.decorators.cache import never_cache
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from django.views.decorators.csrf import csrf_exempt
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from django.views.decorators.http import require_GET, require_POST, require_http_methods
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@never_cache
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@require_GET
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def health_check(request):
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"""
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Health check endpoint for monitoring and load balancers.
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Returns JSON with status of various services.
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"""
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health_status = {"status": "ok", "services": {}}
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# Check database connection
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try:
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with connection.cursor() as cursor:
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cursor.execute("SELECT 1")
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health_status["services"]["database"] = "ok"
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except Exception as e:
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health_status["status"] = "error"
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health_status["services"]["database"] = f"error: {str(e)}"
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# Check Redis/Celery (optional - don't fail if not available)
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try:
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from django_celery_beat.models import PeriodicTask
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PeriodicTask.objects.count()
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health_status["services"]["celery_beat"] = "ok"
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except Exception:
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health_status["services"]["celery_beat"] = "not_configured"
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# Return appropriate status code
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status_code = 200 if health_status["status"] == "ok" else 503
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return JsonResponse(health_status, status=status_code)
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@login_required
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def select_hospital(request):
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"""
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Hospital selection page for PX Admins.
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Allows PX Admins to switch between hospitals.
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Stores selected hospital in session.
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"""
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# Only PX Admins should access this page
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if not request.user.is_px_admin():
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return redirect("dashboard:dashboard")
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from apps.organizations.models import Hospital
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hospitals = Hospital.objects.all().order_by("name")
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# Handle hospital selection
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if request.method == "POST":
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hospital_id = request.POST.get("hospital_id")
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if hospital_id:
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try:
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hospital = Hospital.objects.get(id=hospital_id)
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request.session["selected_hospital_id"] = str(hospital.id)
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# Redirect to referring page or dashboard
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next_url = request.POST.get("next", request.GET.get("next", "/"))
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return redirect(next_url)
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except Hospital.DoesNotExist:
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pass
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context = {
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"hospitals": hospitals,
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"selected_hospital_id": request.session.get("selected_hospital_id"),
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"next": request.GET.get("next", "/"),
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}
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return render(request, "core/select_hospital.html", context)
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@login_required
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@require_POST
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def switch_hospital(request):
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"""
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AJAX endpoint to switch hospitals for PX Admins.
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Stores selected hospital in session and returns JSON response.
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"""
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# Only PX Admins can switch hospitals
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if not request.user.is_px_admin():
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return JsonResponse(
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{"success": False, "error": "Permission denied. Only PX Admins can switch hospitals."}, status=403
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)
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from apps.organizations.models import Hospital
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hospital_id = request.POST.get("hospital_id")
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if not hospital_id:
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return JsonResponse({"success": False, "error": "Hospital ID is required"}, status=400)
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try:
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hospital = Hospital.objects.get(id=hospital_id)
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request.session["selected_hospital_id"] = str(hospital.id)
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return JsonResponse(
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{
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"success": True,
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"hospital": {
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"id": str(hospital.id),
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"name": hospital.name,
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"display_name": hospital.get_display_name(),
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"display_name_ar": hospital.get_display_name_ar(),
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"code": hospital.code,
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},
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}
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)
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except Hospital.DoesNotExist:
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return JsonResponse({"success": False, "error": "Hospital not found"}, status=404)
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@login_required
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def no_hospital_assigned(request):
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"""
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Error page for users without a hospital assigned.
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Users without a hospital assignment cannot access the system.
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"""
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return render(request, "core/no_hospital_assigned.html", status=403)
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# ============================================================================
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# PUBLIC SUBMISSION VIEWS
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# ============================================================================
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def public_submit_landing(request):
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"""
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Landing page for public submissions.
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Allows users to choose between Complaint, Observation, or Inquiry.
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No authentication required.
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"""
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from apps.organizations.models import Hospital
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if request.method == "POST":
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# Return 405 Method Not Allowed with proper JSON response
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from django.http import JsonResponse
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return JsonResponse(
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{"success": False, "error": "Method not allowed. Please use GET to access the landing page."}, status=405
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)
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hospitals = Hospital.objects.all().order_by("name")
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context = {
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"hospitals": hospitals,
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}
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return render(request, "core/public_submit.html", context)
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@require_POST
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def public_inquiry_submit(request):
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"""
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Handle public inquiry submissions.
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Creates an inquiry from public submission.
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Returns JSON response with reference number.
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"""
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from apps.complaints.models import Inquiry
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from apps.organizations.models import Hospital, Department, Section, OrgSubSection
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import uuid
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name = request.POST.get("name", "").strip()
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email = request.POST.get("email", "").strip()
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phone = request.POST.get("phone", "").strip()
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hospital_id = request.POST.get("hospital")
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location_type = request.POST.get("location_type", "").strip()
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area_id = request.POST.get("area", "").strip()
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category = request.POST.get("category", "").strip()
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subject = request.POST.get("subject", "").strip()
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message = request.POST.get("message", "").strip()
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department_id = request.POST.get("department", "").strip()
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section_id = request.POST.get("section", "").strip()
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# Validation
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errors = []
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if not name:
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errors.append("Name is required")
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if not phone:
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errors.append("Phone number is required")
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if not hospital_id:
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errors.append("Hospital selection is required")
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if not message:
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errors.append("Message is required")
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if errors:
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return JsonResponse({"success": False, "errors": errors}, status=400)
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try:
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# Validate hospital
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hospital = Hospital.objects.get(id=hospital_id)
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from apps.organizations.models import Area
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department = Department.objects.filter(id=department_id).first() if department_id else None
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section = Section.objects.filter(id=section_id).first() if section_id else None
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area = Area.objects.filter(id=area_id).first() if area_id else None
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inquiry = Inquiry.objects.create(
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hospital=hospital,
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contact_name=name,
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contact_email=email,
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contact_phone=phone,
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subject=subject,
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message=message,
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category=category,
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status="open",
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area=area,
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department=department,
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section=section,
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location_type=location_type if location_type else "",
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)
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reference_number = inquiry.reference_number # generated by Inquiry.save() (unified format)
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try:
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from apps.complaints.tasks import analyze_inquiry_with_ai, notify_staff_new_item
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analyze_inquiry_with_ai.delay(str(inquiry.id))
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notify_staff_new_item.delay("inquiry", str(inquiry.id))
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except Exception:
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pass
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try:
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from apps.core.services import AuditService
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AuditService.log_event(
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event_type="inquiry_created_public",
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description=f"Public inquiry submitted: {subject}",
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content_object=inquiry,
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metadata={"reference": reference_number, "source": "public_form"},
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)
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except Exception:
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pass
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# Send notification email (optional)
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try:
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from django.core.mail import send_mail
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from django.conf import settings
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from django.template.loader import render_to_string
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email_subject = f"New Public Inquiry - {reference_number}"
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html_message = render_to_string(
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"emails/public_inquiry_notification.html",
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{
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"name": name,
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"subject": subject,
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"message": message,
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"reference_number": reference_number,
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},
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)
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plain_message = f"Inquiry from {name}\n\nSubject: {subject}\n\nMessage:\n{message}"
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send_mail(
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subject=email_subject,
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message=plain_message,
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from_email=settings.DEFAULT_FROM_EMAIL,
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recipient_list=[settings.DEFAULT_FROM_EMAIL],
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fail_silently=True,
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html_message=html_message,
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)
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except Exception:
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pass # Don't fail if email doesn't send
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return JsonResponse({"success": True, "reference_number": reference_number, "inquiry_id": str(inquiry.id)})
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except Hospital.DoesNotExist:
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return JsonResponse({"success": False, "errors": ["Invalid hospital selected"]}, status=400)
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except Exception as e:
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return JsonResponse({"success": False, "errors": [str(e)]}, status=500)
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@require_GET
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def api_hospitals(request):
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"""
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API endpoint to get hospitals list.
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Used by public submission forms to populate hospital dropdown.
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"""
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from apps.organizations.models import Hospital
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hospitals = Hospital.objects.all().order_by("name").values("id", "name")
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return JsonResponse({"success": True, "hospitals": list(hospitals)})
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@require_GET
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def set_language(request):
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"""
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Set's language preference for the session and cookie.
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Stores the selected language in session and sets a persistent cookie
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for better reliability across page reloads and incognito sessions.
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"""
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from django.conf import settings
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from django.utils import translation
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from urllib.parse import urlparse
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language = request.GET.get("language", "en")
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# Validate language code
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if language not in dict(settings.LANGUAGES):
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language = "en"
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# Activate and store the language in session
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translation.activate(language)
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request.session["django_language"] = language
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# Explicitly save the session to ensure it persists
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if hasattr(request, "session") and request.session.modified:
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request.session.save()
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# Get the referring URL or use a default
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next_url = request.META.get("HTTP_REFERER", "/")
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parsed_url = urlparse(next_url)
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# Keep the path but remove query parameters if needed
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redirect_url = parsed_url.path if parsed_url.path else "/"
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# If there's no referer, redirect to home or public submit landing
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if next_url == "/" or not next_url:
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redirect_url = "/"
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# Create response with redirect
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response = redirect(redirect_url)
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# Also set a persistent cookie as a fallback mechanism
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# This ensures language persists even if session storage fails
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response.set_cookie(
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"django_language",
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language,
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max_age=365 * 24 * 60 * 60, # 1 year
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httponly=False, # Allow JavaScript to read it if needed
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secure=False, # Allow over HTTP for local development
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samesite="Lax", # Standard SameSite policy
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)
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return response
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@require_GET
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def api_observation_categories(request):
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"""
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API endpoint to get observation categories list.
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Used by public observation form to populate category dropdown.
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"""
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from apps.observations.models import ObservationCategory
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categories = (
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ObservationCategory.objects.filter(is_active=True)
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.order_by("sort_order", "name_en")
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.values("id", "name_en", "name_ar")
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)
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return JsonResponse({"success": True, "categories": list(categories)})
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def public_track(request):
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"""
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Unified public tracking page.
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Allows users to track complaints, inquiries, and observations
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from a single page. Shows 3 selection cards, then inline results.
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"""
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return render(request, "core/public_track.html", {})
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@require_GET
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def public_track_api(request):
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"""
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API endpoint for unified tracking.
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Accepts an optional type (complaint/inquiry/observation) and a reference.
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If type is omitted, it is auto-detected from the reference prefix
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(CMP/INQ/OBS). APR and SGT references are internal-only and not tracked.
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Returns standardized JSON with tracking information.
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"""
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from django.utils.translation import gettext as _
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track_type = request.GET.get("type", "").strip().lower()
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reference = request.GET.get("reference", "").strip()
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if not reference:
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return JsonResponse({"found": False, "error": str(_("A reference number is required."))}, status=400)
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# Auto-detect type from prefix when not provided
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if not track_type:
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upper = reference.upper()
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if upper.startswith("CMP-"):
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track_type = "complaint"
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elif upper.startswith("INQ-"):
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track_type = "inquiry"
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elif upper.startswith("OBS-"):
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track_type = "observation"
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elif upper.startswith(("APR-", "SGT-")):
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return JsonResponse(
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{"found": False, "error": str(_("This reference type is not publicly trackable."))},
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status=400,
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)
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else:
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return JsonResponse({"found": False, "error": str(_("Unrecognized reference format."))}, status=400)
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if track_type == "complaint":
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return _track_complaint(reference)
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elif track_type == "inquiry":
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return _track_inquiry(reference)
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elif track_type == "observation":
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return _track_observation(reference)
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else:
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return JsonResponse({"found": False, "error": str(_("Invalid tracking type."))}, status=400)
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def _track_complaint(reference):
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from apps.complaints.models import Complaint, ComplaintInvolvedDepartment
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try:
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complaint = (
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Complaint.objects.select_related("hospital", "department", "legacy_location")
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.prefetch_related("updates")
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.get(reference_number__iexact=reference)
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)
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complaint.check_overdue()
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except Complaint.DoesNotExist:
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return JsonResponse({"found": False, "error": "Complaint not found"})
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ps = complaint.public_status
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public_updates = list(
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complaint.updates.filter(update_type__in=["status_change", "resolution"])
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.order_by("-created_at")[:20]
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)
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_status_map = {
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"open": "Received", "in_progress": "In Progress",
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"partially_resolved": "In Progress", "contacted": "In Progress",
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"contacted_no_response": "In Progress", "resolved": "Resolved",
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"closed": "Closed", "cancelled": "Cancelled",
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}
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timeline = []
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for u in public_updates:
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icon = "refresh-cw" if u.update_type == "status_change" else "check-circle-2"
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title = "Status Updated" if u.update_type == "status_change" else "Final Resolution"
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msg = u.message or ""
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for internal, public_label in _status_map.items():
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msg = msg.replace(internal, public_label)
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timeline.append({
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"type": u.update_type,
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"icon": icon,
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"title": title,
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"comment": msg,
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"created_at": u.created_at.strftime("%Y-%m-%d %H:%M"),
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})
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info_cards = [
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{"icon": "calendar", "label": "Submitted", "value": complaint.created_at.strftime("%b %d, %Y")},
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{"icon": "building", "label": "Department", "value": complaint.department.name if complaint.department else "General"},
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]
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if complaint.due_at:
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info_cards.append({
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"icon": "clock",
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"label": "SLA Deadline",
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"value": complaint.due_at.strftime("%b %d, %H:%M"),
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"alert": complaint.is_overdue,
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})
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else:
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info_cards.append({"icon": "tag", "label": "Category", "value": complaint.get_category_display() if hasattr(complaint, 'get_category_display') else "General"})
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response = {"has_response": False, "en": "", "ar": ""}
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if complaint.status in ("resolved", "closed") and complaint.resolution:
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response = {"has_response": True, "en": complaint.resolution, "ar": ""}
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return JsonResponse({
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"found": True,
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"type": "complaint",
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"reference": complaint.reference_number,
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"status": ps["slug"],
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"status_display": ps["label"],
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"progress": ps["progress"],
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"status_color": ps["css"],
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"escalated": bool(complaint.escalated_at),
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"info_cards": info_cards,
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"timeline": timeline,
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"response": response,
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"satisfaction": complaint.satisfaction or "",
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"satisfaction_set_at": complaint.satisfaction_set_at.strftime("%Y-%m-%d %H:%M") if complaint.satisfaction_set_at else None,
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})
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def _track_inquiry(reference):
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from apps.complaints.models import Inquiry
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inquiry = Inquiry.objects.filter(reference_number__iexact=reference).select_related("hospital", "department").first()
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if not inquiry:
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return JsonResponse({"found": False, "error": "Inquiry not found"})
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status_map = {
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"open": {"label": "Received", "progress": 15, "css": "amber"},
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"in_progress": {"label": "In Progress", "progress": 50, "css": "blue"},
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|
"resolved": {"label": "Resolved", "progress": 100, "css": "emerald"},
|
|
"closed": {"label": "Closed", "progress": 100, "css": "slate"},
|
|
}
|
|
sm = status_map.get(inquiry.status, {"label": inquiry.get_status_display(), "progress": 15, "css": "amber"})
|
|
|
|
timeline = []
|
|
if inquiry.status in ("resolved", "closed") and (inquiry.department_response_en or inquiry.department_response_ar):
|
|
timeline.append({
|
|
"type": "response",
|
|
"icon": "check-circle-2",
|
|
"title": "Response Sent",
|
|
"comment": "",
|
|
"created_at": (inquiry.department_responded_at or inquiry.updated_at).strftime("%Y-%m-%d %H:%M"),
|
|
})
|
|
|
|
info_cards = [
|
|
{"icon": "calendar", "label": "Submitted", "value": inquiry.created_at.strftime("%b %d, %Y")},
|
|
{"icon": "building", "label": "Department", "value": inquiry.department.name if inquiry.department else "General"},
|
|
]
|
|
if inquiry.due_at:
|
|
info_cards.append({
|
|
"icon": "clock",
|
|
"label": "SLA Deadline",
|
|
"value": inquiry.due_at.strftime("%b %d, %H:%M"),
|
|
"alert": inquiry.is_overdue,
|
|
})
|
|
else:
|
|
info_cards.append({"icon": "help-circle", "label": "Subject", "value": inquiry.subject[:40] if inquiry.subject else ""})
|
|
|
|
return JsonResponse({
|
|
"found": True,
|
|
"type": "inquiry",
|
|
"reference": inquiry.reference_number,
|
|
"status": inquiry.status,
|
|
"status_display": sm["label"],
|
|
"progress": sm["progress"],
|
|
"status_color": sm["css"],
|
|
"escalated": bool(inquiry.escalated_at),
|
|
"info_cards": info_cards,
|
|
"timeline": timeline,
|
|
"response": {
|
|
"has_response": bool(inquiry.department_response_en or inquiry.department_response_ar),
|
|
"en": inquiry.department_response_en or "",
|
|
"ar": inquiry.department_response_ar or "",
|
|
},
|
|
})
|
|
|
|
|
|
def _track_observation(reference):
|
|
from apps.observations.models import Observation
|
|
|
|
try:
|
|
observation = Observation.objects.select_related("hospital", "category").prefetch_related("status_logs", "notes").get(tracking_code__iexact=reference)
|
|
except Observation.DoesNotExist:
|
|
return JsonResponse({"found": False, "error": "Observation not found"})
|
|
|
|
status_progress = {
|
|
"open": 15, "in_progress": 50,
|
|
"resolved": 100, "closed": 100,
|
|
}
|
|
status_css = {
|
|
"open": "amber", "in_progress": "blue",
|
|
"resolved": "emerald", "closed": "slate",
|
|
}
|
|
|
|
timeline = []
|
|
if observation.status in ("resolved", "closed") and (observation.department_response_en or observation.department_response_ar):
|
|
timeline.append({
|
|
"type": "response",
|
|
"icon": "check-circle-2",
|
|
"title": "Response Sent",
|
|
"comment": "",
|
|
"created_at": (observation.department_responded_at or observation.updated_at).strftime("%Y-%m-%d %H:%M"),
|
|
})
|
|
|
|
info_cards = [
|
|
{"icon": "calendar", "label": "Submitted", "value": observation.created_at.strftime("%b %d, %Y")},
|
|
{"icon": "tag", "label": "Category", "value": observation.category.name if observation.category else "Not specified"},
|
|
{"icon": "activity", "label": "Severity", "value": observation.get_severity_display(), "severity": observation.severity},
|
|
]
|
|
|
|
return JsonResponse({
|
|
"found": True,
|
|
"type": "observation",
|
|
"reference": observation.tracking_code,
|
|
"status": observation.status,
|
|
"status_display": observation.get_status_display(),
|
|
"progress": status_progress.get(observation.status, 15),
|
|
"status_color": status_css.get(observation.status, "slate"),
|
|
"escalated": False,
|
|
"info_cards": info_cards,
|
|
"timeline": timeline,
|
|
"response": {
|
|
"has_response": bool(observation.department_response_en or observation.department_response_ar),
|
|
"en": observation.department_response_en or "",
|
|
"ar": observation.department_response_ar or "",
|
|
},
|
|
})
|
|
|
|
|
|
@require_POST
|
|
def public_observation_submit(request):
|
|
"""
|
|
Handle public observation submissions.
|
|
|
|
Creates an observation from public submission.
|
|
Returns JSON response with tracking code.
|
|
"""
|
|
from apps.observations.models import Observation, ObservationAttachment
|
|
from apps.observations.services import ObservationService
|
|
from apps.organizations.models import Hospital, Department, Section, OrgSubSection
|
|
import mimetypes
|
|
|
|
hospital_id = request.POST.get("hospital", "").strip()
|
|
severity = request.POST.get("severity", "medium")
|
|
title = request.POST.get("title", "").strip()
|
|
description = request.POST.get("description", "").strip()
|
|
location_text = request.POST.get("location_text", "").strip()
|
|
location_type = request.POST.get("location_type", "").strip()
|
|
area_id = request.POST.get("area", "").strip()
|
|
department_id = request.POST.get("department", "").strip()
|
|
section_id = request.POST.get("section", "").strip()
|
|
incident_datetime = request.POST.get("incident_datetime", "")
|
|
reporter_staff_id = request.POST.get("reporter_staff_id", "").strip()
|
|
reporter_name = request.POST.get("reporter_name", "").strip()
|
|
reporter_phone = request.POST.get("reporter_phone", "").strip()
|
|
reporter_email = request.POST.get("reporter_email", "").strip()
|
|
|
|
# Validation
|
|
errors = []
|
|
|
|
if not description:
|
|
errors.append("Description is required")
|
|
if not hospital_id:
|
|
errors.append("Hospital selection is required")
|
|
|
|
if severity not in ["low", "medium", "high", "critical"]:
|
|
errors.append("Invalid severity selected")
|
|
|
|
if errors:
|
|
return JsonResponse({"success": False, "errors": errors}, status=400)
|
|
|
|
try:
|
|
hospital = Hospital.objects.get(id=hospital_id)
|
|
|
|
department = Department.objects.filter(id=department_id).first() if department_id else None
|
|
section = Section.objects.filter(id=section_id).first() if section_id else None
|
|
from apps.organizations.models import Area
|
|
area = Area.objects.filter(id=area_id).first() if area_id else None
|
|
|
|
# Get client info
|
|
def get_client_ip(req):
|
|
x_forwarded_for = req.META.get("HTTP_X_FORWARDED_FOR")
|
|
if x_forwarded_for:
|
|
ip = x_forwarded_for.split(",")[0].strip()
|
|
else:
|
|
ip = req.META.get("REMOTE_ADDR")
|
|
return ip
|
|
|
|
client_ip = get_client_ip(request)
|
|
user_agent = request.META.get("HTTP_USER_AGENT", "")
|
|
|
|
# Handle file uploads
|
|
attachments = request.FILES.getlist("attachments")
|
|
|
|
# Create observation using service
|
|
observation = ObservationService.create_observation(
|
|
description=description,
|
|
severity=severity,
|
|
category=None,
|
|
title=title,
|
|
hospital=hospital,
|
|
location_text=location_text,
|
|
location_type=location_type,
|
|
assigned_department=department,
|
|
section=section,
|
|
area=area,
|
|
incident_datetime=incident_datetime if incident_datetime else None,
|
|
reporter_staff_id=reporter_staff_id,
|
|
reporter_name=reporter_name,
|
|
reporter_phone=reporter_phone,
|
|
reporter_email=reporter_email,
|
|
client_ip=client_ip,
|
|
user_agent=user_agent,
|
|
attachments=attachments,
|
|
)
|
|
|
|
return JsonResponse(
|
|
{"success": True, "tracking_code": observation.tracking_code, "observation_id": str(observation.id)}
|
|
)
|
|
except Exception as e:
|
|
return JsonResponse({"success": False, "errors": [str(e)]}, status=500)
|
|
|
|
|
|
@login_required
|
|
@require_http_methods(["POST"])
|
|
@login_required
|
|
@require_http_methods(["POST"])
|
|
def add_note(request):
|
|
from django.contrib.contenttypes.models import ContentType
|
|
from apps.core.models import Note
|
|
|
|
content_type_id = request.POST.get("content_type_id")
|
|
object_id = request.POST.get("object_id")
|
|
note_text = request.POST.get("note", "").strip()
|
|
|
|
if not note_text:
|
|
messages.error(request, _("Note cannot be empty."))
|
|
return redirect(request.META.get("HTTP_REFERER", "/"))
|
|
|
|
try:
|
|
ct = ContentType.objects.get(pk=content_type_id)
|
|
obj = ct.get_object_for_this_type(pk=object_id)
|
|
except Exception:
|
|
messages.error(request, _("Invalid object reference."))
|
|
return redirect(request.META.get("HTTP_REFERER", "/"))
|
|
|
|
Note.objects.create(
|
|
content_type=ct,
|
|
object_id=object_id,
|
|
note=note_text,
|
|
created_by=request.user,
|
|
is_internal=True,
|
|
)
|
|
messages.success(request, _("Note added successfully."))
|
|
return redirect(request.META.get("HTTP_REFERER", "/"))
|
|
|
|
|
|
@require_POST
|
|
@csrf_exempt
|
|
def public_set_satisfaction(request):
|
|
"""Public endpoint to set patient satisfaction for a complaint (no auth required)."""
|
|
from django.utils import timezone
|
|
from apps.complaints.models import Complaint
|
|
|
|
reference = request.POST.get("reference", "").strip()
|
|
satisfaction = request.POST.get("satisfaction", "").strip()
|
|
|
|
if not reference or not satisfaction:
|
|
return JsonResponse({"success": False, "error": "Reference and satisfaction are required."}, status=400)
|
|
|
|
valid_choices = ["satisfied", "neutral", "dissatisfied"]
|
|
if satisfaction not in valid_choices:
|
|
return JsonResponse({"success": False, "error": "Invalid satisfaction value."}, status=400)
|
|
|
|
try:
|
|
complaint = Complaint.objects.get(reference_number__iexact=reference)
|
|
except Complaint.DoesNotExist:
|
|
return JsonResponse({"success": False, "error": "Complaint not found."}, status=404)
|
|
|
|
if complaint.status not in ("resolved", "closed") or not complaint.resolution:
|
|
return JsonResponse({"success": False, "error": "Satisfaction can only be set for resolved complaints."}, status=400)
|
|
|
|
complaint.satisfaction = satisfaction
|
|
complaint.satisfaction_set_at = timezone.now()
|
|
complaint.save(update_fields=["satisfaction", "satisfaction_set_at", "updated_at"])
|
|
|
|
return JsonResponse({"success": True, "satisfaction": complaint.satisfaction})
|