6386 lines
190 KiB
JSON
6386 lines
190 KiB
JSON
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|
|
"question_id": "74772ff1-ffd1-4a27-8af9-087ec9f22cb2",
|
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"question_text": "Were you served by Receptionists as required?",
|
|
"question_text_ar": "\u0647\u0644 \u0642\u062f\u0645\u062a \u0644\u0643 \u062e\u062f\u0645\u0629 \u0627\u0644\u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0643\u0645\u0627 \u0647\u0648 \u0645\u0637\u0644\u0648\u0628\u061f",
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"question_type": "multiple_choice",
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"order": 7,
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"is_required": true,
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"response_count": 1,
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"response_rate": 100.0,
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"choice_distribution": {
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"4": 1,
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"4_percent": 100.0
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},
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"has_numeric_responses": false
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},
|
|
{
|
|
"question_id": "29e9ed2c-180d-4767-8e4e-c9b310adc2de",
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|
"question_text": "Would you recommend the hospital to your friends and family?",
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"question_text_ar": "\u0647\u0644 \u062a\u0648\u0635\u064a \u0628\u0627\u0644\u0645\u0633\u062a\u0634\u0641\u0649 \u0644\u0623\u0635\u062f\u0642\u0627\u0626\u0643 \u0648\u0639\u0627\u0626\u0644\u062a\u0643\u061f",
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"question_type": "multiple_choice",
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"order": 8,
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"is_required": true,
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"response_count": 1,
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"response_rate": 100.0,
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"choice_distribution": {
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"5": 1,
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"5_percent": 100.0
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},
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"has_numeric_responses": false
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}
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],
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"rankings": {
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"bottom_5_by_score": [],
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"top_5_by_correlation": [],
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"most_skipped_5": [
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{
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"question": "Did the doctor explained everything about your case?",
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"order": 1,
|
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"response_rate": 100.0
|
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},
|
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{
|
|
"question": "Did the pharmacist explained to you the medication clearly?",
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|
"order": 2,
|
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"response_rate": 100.0
|
|
},
|
|
{
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|
"question": "Did the staff attended your needs in an understandable language?",
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|
"order": 3,
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"response_rate": 100.0
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},
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{
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"question": "Were you satisfied with your interaction with the doctor?",
|
|
"order": 4,
|
|
"response_rate": 100.0
|
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},
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{
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|
"question": "Were you served by Laboratory Receptionists as required?",
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|
"order": 5,
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"response_rate": 100.0
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}
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]
|
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},
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"insights": [
|
|
{
|
|
"category": "Engagement",
|
|
"severity": "high",
|
|
"message": "Low completion rate (7.14%). Consider improving survey timing and delivery channels."
|
|
},
|
|
{
|
|
"category": "Performance",
|
|
"severity": "high",
|
|
"message": "Below average performance (0.0/5.0). Review worst performing questions for improvement opportunities."
|
|
},
|
|
{
|
|
"category": "Quality",
|
|
"severity": "high",
|
|
"message": "High negative survey rate (100.0%). Immediate action required to address patient concerns."
|
|
},
|
|
{
|
|
"category": "Distribution",
|
|
"severity": "medium",
|
|
"message": "High percentage of poor scores (100.0%). Investigate root causes of dissatisfaction."
|
|
},
|
|
{
|
|
"category": "Follow-up",
|
|
"severity": "medium",
|
|
"message": "Only 0.0% of negative survey patients have been contacted. Improve follow-up processes."
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"template_id": "6f318127-d295-434e-8b2a-e52a2457c855",
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"template_name": "Patient Experience Demo Survey",
|
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"template_name_ar": "\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0631\u064a\u0636 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a",
|
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"survey_type": "stage",
|
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"scoring_method": "average",
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"negative_threshold": 3.0,
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"question_count": 5,
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"metrics": {
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"total_completed": 2,
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"avg_score": 4.0,
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},
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},
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"status_breakdown": {
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},
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},
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|
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|
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|
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|
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},
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"email": {
|
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|
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|
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"completion_rate": 0,
|
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|
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}
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},
|
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"monthly_trends": [
|
|
{
|
|
"month": "2026-01",
|
|
"month_name": "January 2026",
|
|
"count": 2,
|
|
"avg_score": 4.0,
|
|
"negative_count": 0
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|
},
|
|
{
|
|
"month": "2026-02",
|
|
"month_name": "February 2026",
|
|
"count": 0,
|
|
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|
|
"negative_count": 0
|
|
},
|
|
{
|
|
"month": "2026-03",
|
|
"month_name": "March 2026",
|
|
"count": 0,
|
|
"avg_score": 0.0,
|
|
"negative_count": 0
|
|
},
|
|
{
|
|
"month": "2026-04",
|
|
"month_name": "April 2026",
|
|
"count": 0,
|
|
"avg_score": 0.0,
|
|
"negative_count": 0
|
|
}
|
|
],
|
|
"engagement_metrics": {
|
|
"avg_completion_time_seconds": 1006.5,
|
|
"min_completion_time_seconds": 1006.5,
|
|
"max_completion_time_seconds": 1006.5,
|
|
"avg_opens": 2.0,
|
|
"max_opens": 2.0
|
|
},
|
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"patient_contact_metrics": {
|
|
"total_negative": 0,
|
|
"contacted": 0,
|
|
"contacted_rate": 0,
|
|
"resolved": 0,
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|
"resolved_rate": 0
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},
|
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"comments_metrics": {
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"with_comments": 1,
|
|
"comment_rate": 50.0,
|
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"avg_comment_length": 0.0
|
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},
|
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"questions": [
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{
|
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"question_id": "6ee13e81-6558-45b4-a3b9-ee9deb975ee7",
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"question_text": "Please share any additional comments about your stay",
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"question_text_ar": "\u064a\u0631\u062c\u0649 \u0645\u0634\u0627\u0631\u0643\u0629 \u0623\u064a \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629 \u062d\u0648\u0644 \u0625\u0642\u0627\u0645\u062a\u0643",
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"question_type": "text",
|
|
"order": 1,
|
|
"is_required": false,
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"response_count": 1,
|
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|
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},
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{
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"question_id": "373e145f-674e-474e-a8e6-529247a6189a",
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"question_text": "How would you rate the quality of nursing care?",
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"question_text_ar": "\u0643\u064a\u0641 \u062a\u0642\u064a \u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u0645\u0631\u064a\u0636\u061f",
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|
|
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|
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|
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|
|
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|
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|
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|
|
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},
|
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"channel_performance": {
|
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"sms": {
|
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"avg_score": 0.0
|
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},
|
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"whatsapp": {
|
|
"response_count": 0,
|
|
"avg_score": 0.0
|
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},
|
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"email": {
|
|
"response_count": 0,
|
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"avg_score": 0.0
|
|
}
|
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},
|
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"monthly_trends": [
|
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{
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"month": "2026-01",
|
|
"month_name": "January 2026",
|
|
"count": 2,
|
|
"avg_score": 4.0
|
|
}
|
|
],
|
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"has_text_responses": false
|
|
},
|
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{
|
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"question_id": "834c946a-eb66-44c8-80f2-8e20c15978c8",
|
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"question_text": "Which department did you visit?",
|
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"question_type": "multiple_choice",
|
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|
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|
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|
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|
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"choice_distribution": {
|
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|
|
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|
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},
|
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|
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},
|
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{
|
|
"question_id": "0e798b47-7e52-4cf7-90dd-ad89f4b49ea9",
|
|
"question_text": "What aspects of your experience were satisfactory? (Select all that apply)",
|
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|
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"question_type": "rating",
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|
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|
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|
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|
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|
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|
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|
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|
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|
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"score_distribution": {
|
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|
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|
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|
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|
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|
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"score_2_percent": 0,
|
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"score_3_percent": 0,
|
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"score_4_percent": 0,
|
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|
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},
|
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"channel_performance": {
|
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"sms": {
|
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|
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"avg_score": 0.0
|
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},
|
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"whatsapp": {
|
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"response_count": 0,
|
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"avg_score": 0.0
|
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},
|
|
"email": {
|
|
"response_count": 0,
|
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"avg_score": 0.0
|
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}
|
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},
|
|
"monthly_trends": [
|
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{
|
|
"month": "2026-01",
|
|
"month_name": "January 2026",
|
|
"count": 0,
|
|
"avg_score": 0.0
|
|
}
|
|
],
|
|
"has_text_responses": false
|
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},
|
|
{
|
|
"question_id": "05126da7-57c6-4d42-bb6a-145b08658546",
|
|
"question_text": "How would you rate the hospital facilities?",
|
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"question_text_ar": "\u0643\u064a\u0641 \u062a\u0642\u064a \u0645\u0631\u0627\u0641\u0642 \u0627\u0644\u0645\u0633\u062a\u0634\u0641\u0649\u061f",
|
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"question_type": "rating",
|
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"order": 5,
|
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"is_required": true,
|
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"response_count": 2,
|
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"response_rate": 100.0,
|
|
"avg_score": 4.0,
|
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|
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|
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"kurtosis": 0.0,
|
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|
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"score_distribution": {
|
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|
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"score_2": 0,
|
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"score_3": 0,
|
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"score_4": 2,
|
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"score_5": 0,
|
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|
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"score_2_percent": 0.0,
|
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|
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"score_4_percent": 100.0,
|
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"score_5_percent": 0.0
|
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},
|
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"channel_performance": {
|
|
"sms": {
|
|
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|
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"avg_score": 0.0
|
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},
|
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"whatsapp": {
|
|
"response_count": 0,
|
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"avg_score": 0.0
|
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},
|
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"email": {
|
|
"response_count": 0,
|
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"avg_score": 0.0
|
|
}
|
|
},
|
|
"monthly_trends": [
|
|
{
|
|
"month": "2026-01",
|
|
"month_name": "January 2026",
|
|
"count": 2,
|
|
"avg_score": 4.0
|
|
}
|
|
],
|
|
"has_text_responses": false
|
|
}
|
|
],
|
|
"rankings": {
|
|
"top_5_by_score": [
|
|
{
|
|
"question": "How would you rate the quality of nursing care?",
|
|
"order": 2,
|
|
"avg_score": 4.0
|
|
},
|
|
{
|
|
"question": "How would you rate the hospital facilities?",
|
|
"order": 5,
|
|
"avg_score": 4.0
|
|
},
|
|
{
|
|
"question": "What aspects of your experience were satisfactory? (Select all that apply)",
|
|
"order": 4,
|
|
"avg_score": 0.0
|
|
}
|
|
],
|
|
"bottom_5_by_score": [
|
|
{
|
|
"question": "How would you rate the quality of nursing care?",
|
|
"order": 2,
|
|
"avg_score": 4.0
|
|
},
|
|
{
|
|
"question": "How would you rate the hospital facilities?",
|
|
"order": 5,
|
|
"avg_score": 4.0
|
|
},
|
|
{
|
|
"question": "What aspects of your experience were satisfactory? (Select all that apply)",
|
|
"order": 4,
|
|
"avg_score": 0.0
|
|
}
|
|
],
|
|
"top_5_by_correlation": [
|
|
{
|
|
"question": "How would you rate the quality of nursing care?",
|
|
"order": 2,
|
|
"correlation": 0.0
|
|
},
|
|
{
|
|
"question": "What aspects of your experience were satisfactory? (Select all that apply)",
|
|
"order": 4,
|
|
"correlation": 0.0
|
|
},
|
|
{
|
|
"question": "How would you rate the hospital facilities?",
|
|
"order": 5,
|
|
"correlation": 0.0
|
|
}
|
|
],
|
|
"most_skipped_5": [
|
|
{
|
|
"question": "Please share any additional comments about your stay",
|
|
"order": 1,
|
|
"response_rate": 50.0
|
|
},
|
|
{
|
|
"question": "How would you rate the quality of nursing care?",
|
|
"order": 2,
|
|
"response_rate": 100.0
|
|
},
|
|
{
|
|
"question": "Which department did you visit?",
|
|
"order": 3,
|
|
"response_rate": 100.0
|
|
},
|
|
{
|
|
"question": "What aspects of your experience were satisfactory? (Select all that apply)",
|
|
"order": 4,
|
|
"response_rate": 100.0
|
|
},
|
|
{
|
|
"question": "How would you rate the hospital facilities?",
|
|
"order": 5,
|
|
"response_rate": 100.0
|
|
}
|
|
]
|
|
},
|
|
"insights": [
|
|
{
|
|
"category": "Engagement",
|
|
"severity": "high",
|
|
"message": "Low completion rate (40.0%). Consider improving survey timing and delivery channels."
|
|
},
|
|
{
|
|
"category": "Quality",
|
|
"severity": "positive",
|
|
"message": "Low negative survey rate (0.0%). Excellent patient satisfaction."
|
|
},
|
|
{
|
|
"category": "Questions",
|
|
"severity": "low",
|
|
"message": "Question 1: \"Please share any additional comments about your stay\" has a low response rate (50.0%). Consider making it optional or improving clarity."
|
|
}
|
|
]
|
|
}
|
|
],
|
|
"summary": {
|
|
"total_templates": 12,
|
|
"total_surveys_sent": 3949,
|
|
"total_surveys_completed": 3325,
|
|
"overall_completion_rate": 84.2,
|
|
"overall_avg_score": 4.68,
|
|
"total_negative_surveys": 163,
|
|
"overall_negative_rate": 4.9,
|
|
"best_performing_template": {
|
|
"name": "OPD Patient Experience Survey",
|
|
"avg_score": 4.75
|
|
},
|
|
"worst_performing_template": {
|
|
"name": "Outpatient Satisfaction Survey",
|
|
"avg_score": 0.0
|
|
}
|
|
}
|
|
} |