495 lines
23 KiB
HTML
495 lines
23 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% load static %}
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{% block title %}Complaints Console - PX360{% endblock %}
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{% block extra_css %}
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<style>
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.filter-panel {
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background: #f8f9fa;
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border: 1px solid #dee2e6;
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border-radius: 8px;
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padding: 20px;
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margin-bottom: 20px;
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}
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.filter-panel.collapsed {
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padding: 10px 20px;
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}
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.filter-panel.collapsed .filter-body {
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display: none;
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}
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.table-toolbar {
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background: #fff;
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border: 1px solid #dee2e6;
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border-radius: 8px;
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padding: 15px;
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margin-bottom: 15px;
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display: flex;
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justify-content: space-between;
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align-items: center;
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}
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.status-badge {
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padding: 4px 12px;
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border-radius: 12px;
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font-size: 0.85rem;
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font-weight: 500;
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}
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.status-open { background: #e3f2fd; color: #1976d2; }
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.status-in_progress { background: #fff3e0; color: #f57c00; }
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.status-resolved { background: #e8f5e9; color: #388e3c; }
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.status-closed { background: #f5f5f5; color: #616161; }
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.status-cancelled { background: #ffebee; color: #d32f2f; }
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.severity-badge {
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padding: 4px 12px;
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border-radius: 12px;
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font-size: 0.85rem;
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font-weight: 500;
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}
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.severity-low { background: #e8f5e9; color: #388e3c; }
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.severity-medium { background: #fff3e0; color: #f57c00; }
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.severity-high { background: #ffebee; color: #d32f2f; }
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.severity-critical { background: #880e4f; color: #fff; }
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.overdue-badge {
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background: #d32f2f;
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color: white;
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padding: 2px 8px;
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border-radius: 10px;
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font-size: 0.75rem;
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font-weight: 600;
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margin-left: 8px;
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}
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.complaint-row:hover {
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background: #f8f9fa;
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cursor: pointer;
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}
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.stat-card {
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border-left: 4px solid;
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transition: transform 0.2s;
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}
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.stat-card:hover {
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transform: translateY(-2px);
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}
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</style>
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{% endblock %}
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{% block content %}
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<div class="container-fluid">
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<!-- Page Header -->
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<div class="d-flex justify-content-between align-items-center mb-4">
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<div>
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<h2 class="mb-1">
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<i class="bi bi-exclamation-triangle-fill text-warning me-2"></i>
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Complaints Console
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</h2>
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<p class="text-muted mb-0">Manage and track patient complaints with SLA monitoring</p>
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</div>
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<div>
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{% if user.is_px_admin or user.is_hospital_admin %}
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<a href="{% url 'complaints:complaint_create' %}" class="btn btn-primary">
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<i class="bi bi-plus-circle me-1"></i> New Complaint
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</a>
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{% endif %}
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</div>
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</div>
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<!-- Statistics Cards -->
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<div class="row mb-4">
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<div class="col-md-3">
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<div class="card stat-card border-primary">
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<div class="card-body">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<h6 class="text-muted mb-1">{% trans "Total Complaints" %}</h6>
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<h3 class="mb-0">{{ stats.total }}</h3>
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</div>
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<div class="text-primary">
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<i class="bi bi-list-ul" style="font-size: 2rem;"></i>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-3">
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<div class="card stat-card border-info">
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<div class="card-body">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<h6 class="text-muted mb-1">{% trans "Open" %}</h6>
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<h3 class="mb-0">{{ stats.open }}</h3>
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</div>
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<div class="text-info">
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<i class="bi bi-folder2-open" style="font-size: 2rem;"></i>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-3">
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<div class="card stat-card border-warning">
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<div class="card-body">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<h6 class="text-muted mb-1">{% trans "In Progress" %}</h6>
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<h3 class="mb-0">{{ stats.in_progress }}</h3>
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</div>
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<div class="text-warning">
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<i class="bi bi-hourglass-split" style="font-size: 2rem;"></i>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-3">
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<div class="card stat-card border-danger">
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<div class="card-body">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<h6 class="text-muted mb-1">{% trans "Overdue" %}</h6>
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<h3 class="mb-0 text-danger">{{ stats.overdue }}</h3>
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</div>
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<div class="text-danger">
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<i class="bi bi-exclamation-triangle-fill" style="font-size: 2rem;"></i>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<!-- Filter Panel -->
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<div class="filter-panel" id="filterPanel">
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<div class="d-flex justify-content-between align-items-center mb-3">
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<h5 class="mb-0">
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<i class="bi bi-funnel me-2"></i>Filters
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</h5>
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<button class="btn btn-sm btn-outline-secondary" onclick="toggleFilters()">
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<i class="bi bi-chevron-up" id="filterToggleIcon"></i>
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</button>
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</div>
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<div class="filter-body">
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<form method="get" action="{% url 'complaints:complaint_list' %}" id="filterForm">
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<div class="row g-3">
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<!-- Search -->
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<div class="col-md-4">
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<label class="form-label">{% trans "Search" %}</label>
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<input type="text" class="form-control" name="search"
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placeholder="{% trans 'Title, MRN, Patient name...' %}"
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value="{{ filters.search }}">
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</div>
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<!-- Status -->
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<div class="col-md-4">
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<label class="form-label">{% trans "Status" %}</label>
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<select class="form-select" name="status">
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<option value="">All Statuses</option>
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{% for value, label in status_choices %}
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<option value="{{ value }}" {% if filters.status == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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</div>
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<!-- Severity -->
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<div class="col-md-4">
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<label class="form-label">{% trans "Severity" %}</label>
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<select class="form-select" name="severity">
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<option value="">All Severities</option>
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<option value="low" {% if filters.severity == 'low' %}selected{% endif %}>Low</option>
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<option value="medium" {% if filters.severity == 'medium' %}selected{% endif %}>Medium</option>
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<option value="high" {% if filters.severity == 'high' %}selected{% endif %}>High</option>
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<option value="critical" {% if filters.severity == 'critical' %}selected{% endif %}>Critical</option>
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</select>
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</div>
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<!-- Priority -->
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<div class="col-md-4">
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<label class="form-label">{% trans "Priority" %}</label>
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<select class="form-select" name="priority">
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<option value="">All Priorities</option>
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<option value="low" {% if filters.priority == 'low' %}selected{% endif %}>Low</option>
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<option value="medium" {% if filters.priority == 'medium' %}selected{% endif %}>Medium</option>
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<option value="high" {% if filters.priority == 'high' %}selected{% endif %}>High</option>
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<option value="urgent" {% if filters.priority == 'urgent' %}selected{% endif %}>Urgent</option>
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</select>
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</div>
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<!-- Category -->
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<div class="col-md-4">
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<label class="form-label">{% trans "Category" %}</label>
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<select class="form-select" name="category">
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<option value="">All Categories</option>
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<option value="clinical_care" {% if filters.category == 'clinical_care' %}selected{% endif %}>Clinical Care</option>
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<option value="staff_behavior" {% if filters.category == 'staff_behavior' %}selected{% endif %}>Staff Behavior</option>
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<option value="facility" {% if filters.category == 'facility' %}selected{% endif %}>Facility & Environment</option>
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<option value="wait_time" {% if filters.category == 'wait_time' %}selected{% endif %}>Wait Time</option>
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<option value="billing" {% if filters.category == 'billing' %}selected{% endif %}>Billing</option>
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<option value="communication" {% if filters.category == 'communication' %}selected{% endif %}>Communication</option>
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<option value="other" {% if filters.category == 'other' %}selected{% endif %}>Other</option>
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</select>
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</div>
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<!-- Hospital -->
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<div class="col-md-4">
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<label class="form-label">{% trans "Hospital" %}</label>
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<select class="form-select" name="hospital">
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<option value="">All Hospitals</option>
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{% for hospital in hospitals %}
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<option value="{{ hospital.id }}" {% if filters.hospital == hospital.id|stringformat:"s" %}selected{% endif %}>
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{{ hospital.name_en }}
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</option>
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{% endfor %}
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</select>
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</div>
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<!-- Department -->
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<div class="col-md-4">
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<label class="form-label">{% trans "Department" %}</label>
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<select class="form-select" name="department">
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<option value="">All Departments</option>
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{% for dept in departments %}
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<option value="{{ dept.id }}" {% if filters.department == dept.id|stringformat:"s" %}selected{% endif %}>
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{{ dept.name_en }}
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</option>
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{% endfor %}
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</select>
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</div>
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<!-- Assigned To -->
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<div class="col-md-4">
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<label class="form-label">{% trans "Assigned To" %}</label>
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<select class="form-select" name="assigned_to">
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<option value="">All Users</option>
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{% for user_obj in assignable_users %}
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<option value="{{ user_obj.id }}" {% if filters.assigned_to == user_obj.id|stringformat:"s" %}selected{% endif %}>
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{{ user_obj.get_full_name }}
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</option>
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{% endfor %}
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</select>
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</div>
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<!-- Overdue -->
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<div class="col-md-4">
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<label class="form-label">{% trans "SLA Status" %}</label>
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<select class="form-select" name="is_overdue">
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<option value="">All</option>
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<option value="true" {% if filters.is_overdue == 'true' %}selected{% endif %}>Overdue Only</option>
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</select>
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</div>
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<!-- Date Range -->
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<div class="col-md-3">
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<label class="form-label">{% trans "Date From" %}</label>
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<input type="date" class="form-control" name="date_from" value="{{ filters.date_from }}">
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</div>
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<div class="col-md-3">
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<label class="form-label">{% trans "Date To" %}</label>
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<input type="date" class="form-control" name="date_to" value="{{ filters.date_to }}">
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</div>
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</div>
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<div class="mt-3 d-flex gap-2">
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<button type="submit" class="btn btn-primary">
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<i class="bi bi-search me-1"></i> Apply Filters
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</button>
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<a href="{% url 'complaints:complaint_list' %}" class="btn btn-outline-secondary">
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<i class="bi bi-x-circle me-1"></i> Clear
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</a>
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</div>
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</form>
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</div>
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</div>
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<!-- Table Toolbar -->
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<div class="table-toolbar">
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<div>
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<span class="text-muted">
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Showing {{ page_obj.start_index }} to {{ page_obj.end_index }} of {{ page_obj.paginator.count }} complaints
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</span>
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</div>
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<div class="d-flex gap-2">
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<button class="btn btn-sm btn-outline-primary" onclick="exportData('csv')">
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<i class="bi bi-file-earmark-spreadsheet me-1"></i> Export CSV
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</button>
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<button class="btn btn-sm btn-outline-primary" onclick="exportData('excel')">
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<i class="bi bi-file-earmark-excel me-1"></i> Export Excel
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</button>
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</div>
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</div>
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<!-- Complaints Table -->
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<div class="card">
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<div class="card-body p-0">
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<div class="table-responsive">
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<table class="table table-hover mb-0">
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<thead class="table-light">
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<tr>
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<th style="width: 50px;">
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<input type="checkbox" class="form-check-input" id="selectAll">
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</th>
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<th>{% trans "ID" %}</th>
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<th>{% trans "Patient" %}</th>
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<th>{% trans "Title" %}</th>
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<th>{% trans "Category" %}</th>
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<th>{% trans "Status" %}</th>
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<th>{% trans "Severity" %}</th>
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<th>{% trans "Hospital" %}</th>
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<th>{% trans "Assigned To" %}</th>
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<th>{% trans "Due Date" %}</th>
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<th>{% trans "Created" %}</th>
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<th>{% trans "Actions" %}</th>
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</tr>
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</thead>
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<tbody>
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{% for complaint in complaints %}
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<tr class="complaint-row" onclick="window.location='{% url 'complaints:complaint_detail' complaint.id %}'">
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<td onclick="event.stopPropagation();">
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<input type="checkbox" class="form-check-input complaint-checkbox"
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value="{{ complaint.id }}">
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</td>
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<td>
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<small class="text-muted">#{{ complaint.id|slice:":8" }}</small>
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</td>
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<td>
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<strong>{{ complaint.patient.get_full_name }}</strong><br>
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<small class="text-muted">MRN: {{ complaint.patient.mrn }}</small>
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</td>
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<td>
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<div class="d-flex align-items-center">
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{{ complaint.title|truncatewords:8 }}
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{% if complaint.is_overdue %}
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<span class="overdue-badge">OVERDUE</span>
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{% endif %}
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</div>
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</td>
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<td>
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<span class="badge bg-secondary">{{ complaint.get_category_display }}</span>
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</td>
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<td>
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<span class="status-badge status-{{ complaint.status }}">
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{{ complaint.get_status_display }}
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</span>
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</td>
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<td>
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<span class="severity-badge severity-{{ complaint.severity }}">
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{{ complaint.get_severity_display }}
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</span>
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</td>
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<td>
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<small>{{ complaint.hospital.name_en|truncatewords:3 }}</small>
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</td>
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<td>
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{% if complaint.assigned_to %}
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<small>{{ complaint.assigned_to.get_full_name }}</small>
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{% else %}
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<span class="text-muted"><em>Unassigned</em></span>
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{% endif %}
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</td>
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<td>
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<small class="{% if complaint.is_overdue %}text-danger fw-bold{% endif %}">
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{{ complaint.due_at|date:"M d, Y H:i" }}
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</small>
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</td>
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<td>
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<small class="text-muted">{{ complaint.created_at|date:"M d, Y" }}</small>
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</td>
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<td onclick="event.stopPropagation();">
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<div class="btn-group btn-group-sm">
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<a href="{% url 'complaints:complaint_detail' complaint.id %}"
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class="btn btn-outline-primary" title="{% trans 'View' %}">
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<i class="bi bi-eye"></i>
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</a>
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</div>
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</td>
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</tr>
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{% empty %}
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<tr>
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<td colspan="12" class="text-center py-5">
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<i class="bi bi-inbox" style="font-size: 3rem; color: #ccc;"></i>
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<p class="text-muted mt-3">No complaints found</p>
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</td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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</div>
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</div>
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<!-- Pagination -->
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{% if page_obj.has_other_pages %}
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<nav aria-label="Complaints pagination" class="mt-4">
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<ul class="pagination justify-content-center">
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{% if page_obj.has_previous %}
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<li class="page-item">
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<a class="page-link" href="?page=1{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i class="bi bi-chevron-double-left"></i>
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</a>
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</li>
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.previous_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i class="bi bi-chevron-left"></i>
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</a>
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</li>
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{% endif %}
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{% for num in page_obj.paginator.page_range %}
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{% if page_obj.number == num %}
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<li class="page-item active"><span class="page-link">{{ num }}</span></li>
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{% elif num > page_obj.number|add:'-3' and num < page_obj.number|add:'3' %}
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<li class="page-item">
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<a class="page-link" href="?page={{ num }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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{{ num }}
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</a>
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</li>
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{% endif %}
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{% endfor %}
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{% if page_obj.has_next %}
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.next_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i class="bi bi-chevron-right"></i>
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</a>
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</li>
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.paginator.num_pages }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i class="bi bi-chevron-double-right"></i>
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</a>
|
|
</li>
|
|
{% endif %}
|
|
</ul>
|
|
</nav>
|
|
{% endif %}
|
|
</div>
|
|
{% endblock %}
|
|
|
|
{% block extra_js %}
|
|
<script>
|
|
function toggleFilters() {
|
|
const panel = document.getElementById('filterPanel');
|
|
const icon = document.getElementById('filterToggleIcon');
|
|
panel.classList.toggle('collapsed');
|
|
icon.classList.toggle('bi-chevron-up');
|
|
icon.classList.toggle('bi-chevron-down');
|
|
}
|
|
|
|
function exportData(format) {
|
|
const params = new URLSearchParams(window.location.search);
|
|
params.set('export', format);
|
|
window.location.href = '{% url "complaints:complaint_list" %}?' + params.toString();
|
|
}
|
|
|
|
// Select all checkbox
|
|
document.getElementById('selectAll')?.addEventListener('change', function() {
|
|
const checkboxes = document.querySelectorAll('.complaint-checkbox');
|
|
checkboxes.forEach(cb => cb.checked = this.checked);
|
|
});
|
|
</script>
|
|
{% endblock %}
|