205 lines
8.7 KiB
YAML
205 lines
8.7 KiB
YAML
- generic [ref=e2]:
|
|
- complementary [ref=e3]:
|
|
- generic [ref=e4]:
|
|
- img "Al Hammadi" [ref=e6]
|
|
- img "Al Hammadi" [ref=e8]
|
|
- navigation [ref=e9]:
|
|
- link [ref=e10] [cursor=pointer]:
|
|
- /url: /analytics/dashboard/
|
|
- img [ref=e11]
|
|
- link [ref=e16] [cursor=pointer]:
|
|
- /url: /
|
|
- img [ref=e17]
|
|
- link [ref=e19] [cursor=pointer]:
|
|
- /url: /complaints/
|
|
- img [ref=e20]
|
|
- link [ref=e23] [cursor=pointer]:
|
|
- /url: /inquiries/
|
|
- img [ref=e24]
|
|
- link [ref=e27] [cursor=pointer]:
|
|
- /url: /observations/
|
|
- img [ref=e28]
|
|
- button [ref=e32] [cursor=pointer]:
|
|
- img [ref=e33]
|
|
- link [ref=e37] [cursor=pointer]:
|
|
- /url: /appreciation/
|
|
- img [ref=e38]
|
|
- link [ref=e40] [cursor=pointer]:
|
|
- /url: /suggestions/?feedback_type=suggestion
|
|
- img [ref=e41]
|
|
- button [ref=e44] [cursor=pointer]:
|
|
- img [ref=e45]
|
|
- button [ref=e49] [cursor=pointer]:
|
|
- img [ref=e50]
|
|
- link [ref=e55] [cursor=pointer]:
|
|
- /url: /organizations/departments/
|
|
- img [ref=e56]
|
|
- link [ref=e60] [cursor=pointer]:
|
|
- /url: /organizations/patients/
|
|
- img [ref=e61]
|
|
- button [ref=e65] [cursor=pointer]:
|
|
- img [ref=e66]
|
|
- button [ref=e71] [cursor=pointer]:
|
|
- img [ref=e72]
|
|
- link [ref=e78] [cursor=pointer]:
|
|
- /url: /accounts/acknowledgements/my-acknowledgements/
|
|
- img [ref=e79]
|
|
- button [ref=e85] [cursor=pointer]:
|
|
- img [ref=e86]
|
|
- button [ref=e89] [cursor=pointer]:
|
|
- img [ref=e90]
|
|
- generic [ref=e93]:
|
|
- link "🇬🇧" [ref=e94] [cursor=pointer]:
|
|
- /url: /core/set-language/?language=en
|
|
- generic [ref=e95]: 🇬🇧
|
|
- link "🇸🇦" [ref=e96] [cursor=pointer]:
|
|
- /url: /core/set-language/?language=ar
|
|
- generic [ref=e97]: 🇸🇦
|
|
- generic [ref=e98]:
|
|
- banner [ref=e99]:
|
|
- generic [ref=e100]:
|
|
- heading "Good morning, ismail! ☀️" [level=2] [ref=e101]
|
|
- paragraph [ref=e102]: Welcome to PX360 Patient Experience Management
|
|
- generic [ref=e103]:
|
|
- generic [ref=e104]:
|
|
- img [ref=e105]
|
|
- textbox "Search..." [ref=e108]
|
|
- button [ref=e110] [cursor=pointer]:
|
|
- img [ref=e111]
|
|
- generic [ref=e114]:
|
|
- link "🇬🇧 English" [ref=e115] [cursor=pointer]:
|
|
- /url: /core/set-language/?language=en
|
|
- generic [ref=e116]: 🇬🇧
|
|
- generic [ref=e117]: English
|
|
- link "🇸🇦 Arabic" [ref=e118] [cursor=pointer]:
|
|
- /url: /core/set-language/?language=ar
|
|
- generic [ref=e119]: 🇸🇦
|
|
- generic [ref=e120]: Arabic
|
|
- button "ismail mosa User I" [ref=e122] [cursor=pointer]:
|
|
- generic [ref=e123]:
|
|
- generic [ref=e124]: ismail mosa
|
|
- generic [ref=e125]: User
|
|
- generic [ref=e126]: I
|
|
- img [ref=e127]
|
|
- main [ref=e129]:
|
|
- generic [ref=e130]:
|
|
- generic [ref=e132]:
|
|
- generic [ref=e133]:
|
|
- heading "Create Complaint" [level=2] [ref=e134]: Create Complaint
|
|
- paragraph [ref=e135]: File a complaint on behalf of a patient or caller
|
|
- link "Back to List" [ref=e136] [cursor=pointer]:
|
|
- /url: /callcenter/complaints/
|
|
- text: Back to List
|
|
- generic [ref=e138]:
|
|
- generic [ref=e139]:
|
|
- generic [ref=e140]:
|
|
- heading "Caller Information" [level=5] [ref=e141]: Caller Information
|
|
- generic [ref=e142]: Search for an existing patient or enter caller details manually
|
|
- generic [ref=e144]:
|
|
- text: Search Patient
|
|
- generic [ref=e145]:
|
|
- textbox "Search by MRN, name, phone, or national ID..." [ref=e146]
|
|
- button "Search" [ref=e147] [cursor=pointer]: Search
|
|
- generic [ref=e148]:
|
|
- generic [ref=e149]:
|
|
- text: Caller Name *
|
|
- textbox "Full name" [ref=e150]: Test Caller
|
|
- generic [ref=e151]:
|
|
- text: Caller Phone *
|
|
- textbox "Phone number" [ref=e152]: "+966501234567"
|
|
- generic [ref=e153]:
|
|
- text: Relationship *
|
|
- combobox [ref=e154]:
|
|
- option "Patient" [selected]
|
|
- option "Family Member"
|
|
- option "Other"
|
|
- generic [ref=e155]:
|
|
- heading "Organization" [level=5] [ref=e156]: Organization
|
|
- generic [ref=e157]:
|
|
- generic [ref=e158]:
|
|
- text: Hospital
|
|
- textbox [ref=e159]
|
|
- generic [ref=e160]:
|
|
- text: Department
|
|
- combobox [ref=e161]:
|
|
- option "Select department..." [selected]
|
|
- generic [ref=e162]:
|
|
- generic [ref=e163]:
|
|
- text: Physician
|
|
- combobox [ref=e164]:
|
|
- option "Select physician..." [selected]
|
|
- generic [ref=e165]:
|
|
- text: Encounter ID
|
|
- textbox "Optional encounter/visit ID" [ref=e166]
|
|
- generic [ref=e167]:
|
|
- heading "Complaint Details" [level=5] [ref=e168]: Complaint Details
|
|
- generic [ref=e169]:
|
|
- text: Title *
|
|
- textbox "Brief summary of the complaint" [ref=e170]: Test Call Center Complaint
|
|
- generic [ref=e171]:
|
|
- text: Description *
|
|
- textbox "Detailed description of the complaint. Include all relevant information provided by the caller..." [active] [ref=e172]: This is a test call center complaint.
|
|
- generic [ref=e173]:
|
|
- generic [ref=e174]:
|
|
- text: Category *
|
|
- combobox [ref=e175]:
|
|
- option "Select category..."
|
|
- option "Clinical Care" [selected]
|
|
- option "Staff Behavior"
|
|
- option "Facility & Environment"
|
|
- option "Wait Time"
|
|
- option "Billing"
|
|
- option "Communication"
|
|
- option "Other"
|
|
- generic [ref=e176]:
|
|
- text: Subcategory
|
|
- textbox "Optional subcategory" [ref=e177]
|
|
- generic [ref=e178]:
|
|
- generic [ref=e179]:
|
|
- heading "Classification" [level=5] [ref=e180]: Classification
|
|
- generic [ref=e181]:
|
|
- text: Severity *
|
|
- combobox [ref=e182]:
|
|
- option "Select severity..."
|
|
- option "Low"
|
|
- option "Medium" [selected]
|
|
- option "High"
|
|
- option "Critical"
|
|
- text: Determines SLA deadline
|
|
- generic [ref=e183]:
|
|
- text: Priority *
|
|
- combobox [ref=e184]:
|
|
- option "Select priority..."
|
|
- option "Low"
|
|
- option "Medium" [selected]
|
|
- option "High"
|
|
- option "Urgent"
|
|
- generic [ref=e185]:
|
|
- heading "SLA Information" [level=6] [ref=e186]: SLA Information
|
|
- paragraph [ref=e187]: "SLA deadline will be automatically calculated based on severity:"
|
|
- list [ref=e188]:
|
|
- listitem [ref=e189]:
|
|
- strong [ref=e190]: "Critical:"
|
|
- text: 4 hours
|
|
- listitem [ref=e191]:
|
|
- strong [ref=e192]: "High:"
|
|
- text: 24 hours
|
|
- listitem [ref=e193]:
|
|
- strong [ref=e194]: "Medium:"
|
|
- text: 72 hours
|
|
- listitem [ref=e195]:
|
|
- strong [ref=e196]: "Low:"
|
|
- text: 168 hours (7 days)
|
|
- generic [ref=e197]:
|
|
- heading "Call Center Note" [level=6] [ref=e198]: Call Center Note
|
|
- paragraph [ref=e199]: This complaint will be marked as received via Call Center. A call center interaction record will be automatically created.
|
|
- generic [ref=e200]:
|
|
- button "Create Complaint" [ref=e201] [cursor=pointer]: Create Complaint
|
|
- link "Cancel" [ref=e202] [cursor=pointer]:
|
|
- /url: /callcenter/complaints/
|
|
- text: Cancel
|
|
- contentinfo [ref=e203]:
|
|
- paragraph [ref=e204]:
|
|
- text: Powered by
|
|
- link "tenhal.sa" [ref=e205] [cursor=pointer]:
|
|
- /url: https://tenhal.sa |