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92 lines
7.4 KiB
Python
92 lines
7.4 KiB
Python
# Generated by Django 6.0.1 on 2026-05-11 20:32
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import django.db.models.deletion
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import uuid
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from django.conf import settings
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from django.db import migrations, models
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class Migration(migrations.Migration):
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initial = True
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dependencies = [
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('organizations', '0001_initial'),
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migrations.swappable_dependency(settings.AUTH_USER_MODEL),
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]
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operations = [
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migrations.CreateModel(
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name='CallCenterInteraction',
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fields=[
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('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
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('updated_at', models.DateTimeField(auto_now=True)),
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('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)),
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('caller_name', models.CharField(blank=True, max_length=200)),
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('caller_phone', models.CharField(blank=True, max_length=20)),
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('caller_relationship', models.CharField(choices=[('patient', 'Patient'), ('family', 'Family Member'), ('other', 'Other')], default='patient', max_length=50)),
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('call_type', models.CharField(choices=[('inquiry', 'Inquiry'), ('complaint', 'Complaint'), ('appointment', 'Appointment'), ('follow_up', 'Follow-up'), ('feedback', 'Feedback'), ('other', 'Other')], db_index=True, max_length=50)),
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('subject', models.CharField(max_length=500)),
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('notes', models.TextField(blank=True)),
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('wait_time_seconds', models.IntegerField(blank=True, help_text='Time caller waited before agent answered', null=True)),
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('call_duration_seconds', models.IntegerField(blank=True, help_text='Total call duration', null=True)),
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('satisfaction_rating', models.IntegerField(blank=True, help_text='Caller satisfaction rating (1-5)', null=True)),
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('is_low_rating', models.BooleanField(db_index=True, default=False, help_text='True if rating below threshold (< 3)')),
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('resolved', models.BooleanField(default=False)),
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('resolution_notes', models.TextField(blank=True)),
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('call_started_at', models.DateTimeField(auto_now_add=True)),
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('call_ended_at', models.DateTimeField(blank=True, null=True)),
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('metadata', models.JSONField(blank=True, default=dict)),
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('agent', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='call_center_interactions', to=settings.AUTH_USER_MODEL)),
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('department', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='call_center_interactions', to='organizations.department')),
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('hospital', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='call_center_interactions', to='organizations.hospital')),
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('patient', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='call_center_interactions', to='organizations.patient')),
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],
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options={
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'ordering': ['-call_started_at'],
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'indexes': [models.Index(fields=['hospital', '-call_started_at'], name='callcenter__hospita_108d22_idx'), models.Index(fields=['agent', '-call_started_at'], name='callcenter__agent_i_51efd4_idx'), models.Index(fields=['is_low_rating', '-call_started_at'], name='callcenter__is_low__cbe9c7_idx')],
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},
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),
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migrations.CreateModel(
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name='CallRecord',
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fields=[
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('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
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('updated_at', models.DateTimeField(auto_now=True)),
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('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)),
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('media_id', models.UUIDField(help_text='Unique media ID from recording system', unique=True)),
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('media_type', models.CharField(default='Calls', help_text='Type of media (e.g., Calls)', max_length=50)),
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('chain', models.CharField(blank=True, help_text='Chain identifier', max_length=255)),
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('evaluated', models.BooleanField(default=False, help_text='Whether the call has been evaluated')),
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('call_start', models.DateTimeField(help_text='Call start time')),
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('call_end', models.DateTimeField(blank=True, help_text='Call end time', null=True)),
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('call_length', models.CharField(blank=True, help_text='Call length as HH:MM:SS', max_length=20)),
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('call_duration_seconds', models.IntegerField(blank=True, help_text='Call duration in seconds', null=True)),
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('first_name', models.CharField(blank=True, help_text='Caller first name', max_length=100)),
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('last_name', models.CharField(blank=True, help_text='Caller last name', max_length=100)),
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('extension', models.CharField(blank=True, help_text='Extension number', max_length=20)),
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('department', models.CharField(blank=True, help_text='Department name', max_length=255)),
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('location', models.CharField(blank=True, help_text='Location', max_length=255)),
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('inbound_id', models.CharField(blank=True, help_text='Inbound call ID', max_length=50)),
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('inbound_name', models.CharField(blank=True, help_text='Inbound caller name/number', max_length=255)),
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('dnis', models.CharField(blank=True, help_text='Dialed Number Identification Service', max_length=50)),
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('outbound_id', models.CharField(blank=True, help_text='Outbound call ID', max_length=50)),
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('outbound_name', models.CharField(blank=True, help_text='Outbound caller name/number', max_length=255)),
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('flag_name', models.CharField(blank=True, help_text='Flag name', max_length=100)),
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('flag_value', models.CharField(blank=True, help_text='Flag value', max_length=100)),
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('file_location', models.CharField(blank=True, help_text='File system location', max_length=500)),
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('file_name', models.CharField(blank=True, help_text='Recording file name', max_length=500)),
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('file_hash', models.CharField(blank=True, help_text='File hash for integrity', max_length=64)),
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('external_ref', models.CharField(blank=True, help_text='External reference number', max_length=100)),
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('transfer_from', models.CharField(blank=True, help_text='Transfer source', max_length=255)),
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('recorded_by', models.CharField(blank=True, help_text='Recording system/user', max_length=255)),
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('time_zone', models.CharField(default='03:00:00', help_text='Time zone offset', max_length=50)),
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('recording_server_name', models.CharField(blank=True, help_text='Recording server name', max_length=100)),
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('hospital', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='call_records', to='organizations.hospital')),
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],
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options={
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'ordering': ['-call_start'],
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'indexes': [models.Index(fields=['-call_start'], name='callcenter__call_st_75009b_idx'), models.Index(fields=['department'], name='callcenter__departm_94649e_idx'), models.Index(fields=['evaluated'], name='callcenter__evaluat_715b40_idx'), models.Index(fields=['hospital', '-call_start'], name='callcenter__hospita_40f3a7_idx')],
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},
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),
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]
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