564 lines
24 KiB
YAML
564 lines
24 KiB
YAML
- generic [ref=e2]:
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- complementary [ref=e3]:
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- generic [ref=e4]:
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- img "Al Hammadi" [ref=e6]
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- img "Al Hammadi" [ref=e8]
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- navigation [ref=e9]:
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- link [ref=e10] [cursor=pointer]:
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- /url: /analytics/dashboard/
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- img [ref=e11]
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- link [ref=e16] [cursor=pointer]:
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- /url: /
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- img [ref=e17]
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- button [ref=e20] [cursor=pointer]:
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- img [ref=e21]
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- link [ref=e22] [cursor=pointer]:
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- /url: /complaints/
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- img [ref=e23]
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- link [ref=e26] [cursor=pointer]:
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- /url: /inquiries/
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- img [ref=e27]
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- link [ref=e30] [cursor=pointer]:
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- /url: /observations/
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- img [ref=e31]
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- button [ref=e35] [cursor=pointer]:
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- img [ref=e36]
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- link [ref=e40] [cursor=pointer]:
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- /url: /appreciation/
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- img [ref=e41]
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- link [ref=e43] [cursor=pointer]:
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- /url: /suggestions/?feedback_type=suggestion
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- img [ref=e44]
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- button [ref=e47] [cursor=pointer]:
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- img [ref=e48]
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- button [ref=e52] [cursor=pointer]:
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- img [ref=e53]
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- link [ref=e58] [cursor=pointer]:
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- /url: /organizations/departments/
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- img [ref=e59]
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- link [ref=e63] [cursor=pointer]:
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- /url: /organizations/patients/
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- img [ref=e64]
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- link [ref=e67] [cursor=pointer]:
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- /url: /social/
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- img [ref=e68]
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- button [ref=e75] [cursor=pointer]:
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- img [ref=e76]
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- button [ref=e81] [cursor=pointer]:
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- img [ref=e82]
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- button [ref=e89] [cursor=pointer]:
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- img [ref=e90]
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- link [ref=e93] [cursor=pointer]:
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- /url: /notifications/send-sms/
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- img [ref=e94]
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- link [ref=e96] [cursor=pointer]:
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- /url: /config/
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- img [ref=e97]
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- link [ref=e100] [cursor=pointer]:
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- /url: /complaints/trash/
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- img [ref=e101]
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- link [ref=e104] [cursor=pointer]:
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- /url: /accounts/acknowledgements/my-acknowledgements/
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- img [ref=e105]
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- button [ref=e111] [cursor=pointer]:
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- img [ref=e112]
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- button [ref=e115] [cursor=pointer]:
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- img [ref=e116]
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- generic [ref=e120]:
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- paragraph [ref=e122]: Hospital
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- generic [ref=e123]:
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- combobox [ref=e124] [cursor=pointer]:
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- option "NUZHA" [selected]
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- option "SUWAIDI"
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- generic:
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- img
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- button [ref=e126] [cursor=pointer]:
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- img [ref=e127]
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- generic [ref=e130]:
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- link "🇬🇧" [ref=e131] [cursor=pointer]:
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- /url: /core/set-language/?language=en
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- generic [ref=e132]: 🇬🇧
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- link "🇸🇦" [ref=e133] [cursor=pointer]:
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- /url: /core/set-language/?language=ar
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- generic [ref=e134]: 🇸🇦
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- generic [ref=e135]:
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- banner [ref=e136]:
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- generic [ref=e137]:
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- heading "Good morning, PX! ☀️" [level=2] [ref=e138]
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- paragraph [ref=e139]: Welcome to PX360 Patient Experience Management
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- generic [ref=e140]:
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- generic [ref=e141]:
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- img [ref=e142]
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- textbox "Search..." [ref=e145]
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- button "4" [ref=e147] [cursor=pointer]:
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- img [ref=e148]
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- generic [ref=e151]: "4"
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- generic [ref=e152]:
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- link "🇬🇧 English" [ref=e153] [cursor=pointer]:
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- /url: /core/set-language/?language=en
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- generic [ref=e154]: 🇬🇧
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- generic [ref=e155]: English
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- link "🇸🇦 Arabic" [ref=e156] [cursor=pointer]:
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- /url: /core/set-language/?language=ar
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- generic [ref=e157]: 🇸🇦
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- generic [ref=e158]: Arabic
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- button "PX Admin PX Admin P" [ref=e160] [cursor=pointer]:
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- generic [ref=e161]:
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- generic [ref=e162]: PX Admin
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- generic [ref=e163]: PX Admin
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- generic [ref=e164]: P
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- img [ref=e165]
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- main [ref=e167]:
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- generic [ref=e168]:
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- generic [ref=e169]:
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- generic [ref=e170]:
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- heading "PX Command Center" [level=1] [ref=e171]:
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- img [ref=e172]
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- text: PX Command Center
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- paragraph [ref=e177]: Real-time overview of your patient experience operations
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- generic [ref=e178]:
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- generic [ref=e179]:
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- generic [ref=e184]: Live
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- generic [ref=e185]: Refreshes in 60s
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- generic [ref=e186]:
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- paragraph [ref=e187]: Last Updated
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- paragraph [ref=e188]: 2026-05-04 23:12:04
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- button "Refresh Now" [ref=e189] [cursor=pointer]:
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- img [ref=e190]
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- generic [ref=e195]:
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- generic [ref=e196]:
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- img [ref=e198]
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- generic [ref=e200]:
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- heading "⚠️ ATTENTION REQUIRED" [level=2] [ref=e201]
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- paragraph [ref=e202]: Items requiring immediate action
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- generic [ref=e203]:
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- link "Overdue Complaints 4" [ref=e204] [cursor=pointer]:
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- /url: /complaints/?is_overdue=true&status=open,in_progress
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- generic [ref=e205]:
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- img [ref=e206]
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- generic [ref=e209]: Overdue Complaints
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- generic [ref=e210]: "4"
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- link "Escalated Actions 4" [ref=e211] [cursor=pointer]:
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- /url: /actions/
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- generic [ref=e212]:
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- img [ref=e213]
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- generic [ref=e216]: Escalated Actions
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- generic [ref=e217]: "4"
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- generic [ref=e218]:
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- generic [ref=e219] [cursor=pointer]:
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- generic [ref=e220]:
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- generic [ref=e221]:
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- img [ref=e223]
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- generic [ref=e225]: 0%
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- heading "Complaints" [level=3] [ref=e226]
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- paragraph [ref=e227]: "255"
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- generic [ref=e229]: 0 critical
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- generic [ref=e231]:
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- img [ref=e232]
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- text: 4 overdue
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- generic [ref=e235]:
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- generic [ref=e236]: 0h avg resolution
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- img [ref=e237]
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- generic [ref=e239] [cursor=pointer]:
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- generic [ref=e240]:
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- generic [ref=e241]:
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- img [ref=e243]
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- generic [ref=e247]: "NPS: 100"
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- heading "Survey Insights" [level=3] [ref=e248]
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- paragraph [ref=e249]: 3.9%
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- generic [ref=e251]:
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- img [ref=e252]
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- text: 0% response
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- generic [ref=e255]:
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- generic [ref=e256]: 1 completed
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- img [ref=e257]
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- generic [ref=e259] [cursor=pointer]:
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- generic [ref=e260]:
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- generic [ref=e261]:
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- img [ref=e263]
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- generic [ref=e266]: 4 escalated
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- heading "PX Actions" [level=3] [ref=e267]
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- paragraph [ref=e268]: "5"
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- generic [ref=e269]:
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- generic [ref=e270]: 4 open
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- generic [ref=e271]: 1 in progress
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- generic [ref=e272]:
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- img [ref=e273]
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- text: 4 overdue
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- generic [ref=e276]:
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- generic [ref=e277]: 0 closed (30d)
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- img [ref=e278]
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- generic [ref=e280] [cursor=pointer]:
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- generic [ref=e281]:
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- generic [ref=e282]:
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- img [ref=e284]
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- generic [ref=e287]: 1 new
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- heading "Inquiries" [level=3] [ref=e288]
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- paragraph [ref=e289]: "4"
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- generic [ref=e290]:
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- generic [ref=e291]: 3 open
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- generic [ref=e292]: 1 pending
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- generic [ref=e293]:
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- generic [ref=e294]: 0 resolved (30d)
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- img [ref=e295]
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- generic [ref=e297] [cursor=pointer]:
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- generic [ref=e298]:
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- img [ref=e301]
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- heading "Observations" [level=3] [ref=e304]
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- paragraph [ref=e305]: "1"
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- generic [ref=e306]:
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- generic [ref=e307]: 1 new
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- generic [ref=e308]: 0 in progress
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- generic [ref=e309]:
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- generic [ref=e310]: 0 resolved (30d)
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- img [ref=e311]
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- generic [ref=e313]:
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- generic [ref=e314]:
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- generic [ref=e315]:
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- heading "Complaints Trend" [level=3] [ref=e316]:
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- img [ref=e317]
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- text: Complaints Trend
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- generic [ref=e320]:
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- button "Day" [ref=e321] [cursor=pointer]
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- button "Week" [ref=e322] [cursor=pointer]
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- button "Month" [ref=e323] [cursor=pointer]
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- generic [ref=e326]:
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- application "area chart with 1 data series" [ref=e327]:
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- generic [ref=e330]:
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- generic "2" [ref=e331]
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- generic "1" [ref=e332]
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- generic "0" [ref=e333]
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- generic [ref=e334]:
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- generic [ref=e337]:
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- generic:
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- generic:
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- generic: "0"
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "1"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "2"
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- generic:
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- generic: "1"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
|
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "1"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic:
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- generic: "0"
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- generic [ref=e340]:
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- generic "2026-04-04" [ref=e341]
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- generic "2026-04-05" [ref=e342]
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- generic "2026-04-06" [ref=e343]
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- generic "2026-04-07" [ref=e344]
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- generic "2026-04-08" [ref=e345]
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- generic "2026-04-09" [ref=e346]
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- generic "2026-04-10" [ref=e347]
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- generic "2026-04-11" [ref=e348]
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- generic "2026-04-12" [ref=e349]
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- generic "2026-04-13" [ref=e350]
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- generic "2026-04-14" [ref=e351]
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- generic "2026-04-15" [ref=e352]
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- generic "2026-04-16" [ref=e353]
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- generic "2026-04-17" [ref=e354]
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- generic "2026-04-18" [ref=e355]
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- generic "2026-04-19" [ref=e356]
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- generic "2026-04-20" [ref=e357]
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- generic "2026-04-21" [ref=e358]
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- generic "2026-04-22" [ref=e359]
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- generic "2026-04-23" [ref=e360]
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- generic "2026-04-24" [ref=e361]
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- generic "2026-04-25" [ref=e362]
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- generic "2026-04-26" [ref=e363]
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- generic "2026-04-27" [ref=e364]
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- generic "2026-04-28" [ref=e365]
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- generic "2026-04-29" [ref=e366]
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- generic "2026-04-30" [ref=e367]
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- generic "2026-05-01" [ref=e368]
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- generic "2026-05-02" [ref=e369]
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- generic "2026-05-03" [ref=e370]
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- tooltip: ●
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- generic [ref=e371]:
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- heading "NPS Score Trend" [level=3] [ref=e373]:
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- img [ref=e374]
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- text: NPS Score Trend
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- generic [ref=e377]:
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- generic [ref=e379]:
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- application "line chart with 1 data series" [ref=e380]:
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- generic [ref=e383]:
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- generic "100" [ref=e384]
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- generic "50" [ref=e385]
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- generic "0" [ref=e386]
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- generic "-50" [ref=e387]
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- generic "-100" [ref=e388]
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- tooltip: ●
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- generic [ref=e395]:
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- generic [ref=e396]: "100"
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- paragraph [ref=e397]: Current NPS Score
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- generic [ref=e398]:
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- generic [ref=e399]:
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- generic [ref=e400]:
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- heading "Active Complaints by Severity" [level=3] [ref=e401]:
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- img [ref=e402]
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- text: Active Complaints by Severity
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- link "View All →" [ref=e405] [cursor=pointer]:
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- /url: /complaints/
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- generic [ref=e408]:
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- application "donut chart with 4 data series" [ref=e409]:
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- generic [ref=e420]:
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- generic: Total
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- generic: "255"
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- generic [ref=e421]:
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- button "Critical, visible. Press Enter or Space to toggle." [ref=e422] [cursor=pointer]:
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- generic [ref=e423]:
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- img
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- generic [ref=e424]: Critical
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- button "High, visible. Press Enter or Space to toggle." [ref=e425] [cursor=pointer]:
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- generic [ref=e426]:
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- img
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- generic [ref=e427]: High
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- button "Medium, visible. Press Enter or Space to toggle." [ref=e428] [cursor=pointer]:
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- generic [ref=e429]:
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- img
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- generic [ref=e430]: Medium
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- button "Low, visible. Press Enter or Space to toggle." [ref=e431] [cursor=pointer]:
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- generic [ref=e432]:
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- img
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- generic [ref=e433]: Low
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- text: ● ● ● ●
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- generic [ref=e434]:
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- heading "PX Actions Pipeline" [level=3] [ref=e436]:
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- img [ref=e437]
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- text: PX Actions Pipeline
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- generic [ref=e442]:
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- generic [ref=e444]:
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- generic [ref=e445]: Open
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- generic [ref=e446]: "4"
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- generic [ref=e450]:
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- generic [ref=e451]: In Progress
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- generic [ref=e452]: "1"
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- generic [ref=e456]:
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- generic [ref=e457]: Pending Approval
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- generic [ref=e458]: "0"
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- generic [ref=e462]:
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- generic [ref=e463]: Closed (30d)
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- generic [ref=e464]: "0"
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- generic [ref=e467]:
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- generic [ref=e468]:
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- generic [ref=e469]:
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- heading "Latest High Severity Complaints" [level=3] [ref=e470]:
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- img [ref=e471]
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- text: Latest High Severity Complaints
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- link "View All" [ref=e473] [cursor=pointer]:
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- /url: /complaints/?severity=high,critical
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- text: View All
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- img [ref=e474]
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- link "Physician Misinformation Regarding Diagnostic Services and Insurance NUZHA 2 weeks, 1 day ago High OVERDUE" [ref=e477] [cursor=pointer]:
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- /url: /complaints/8b4c09de-2373-4979-9aa1-0ba33e8f796e/
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- generic [ref=e478]:
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- generic [ref=e479]:
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- heading "Physician Misinformation Regarding Diagnostic Services and Insurance" [level=4] [ref=e480]
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- generic [ref=e481]:
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- img [ref=e483]
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- generic [ref=e486]:
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- img [ref=e487]
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- text: NUZHA
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- generic [ref=e490]:
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- img [ref=e491]
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- text: 2 weeks, 1 day ago
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- generic [ref=e494]:
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- generic [ref=e495]: High
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- generic [ref=e496]: OVERDUE
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- generic [ref=e497]:
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- generic [ref=e498]:
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- heading "Latest Escalated Actions" [level=3] [ref=e499]:
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- img [ref=e500]
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- text: Latest Escalated Actions
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- link "View All" [ref=e503] [cursor=pointer]:
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- /url: /actions/
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- text: View All
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- img [ref=e504]
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- generic [ref=e506]:
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- 'link "Negative Survey: test (Score: 0.0) NUZHA Escalated 3 weeks, 4 days ago Level 6" [ref=e507] [cursor=pointer]':
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- /url: /actions/5e61150a-d09a-493a-8206-b74bbad1ea2d/
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- generic [ref=e508]:
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- generic [ref=e509]:
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- 'heading "Negative Survey: test (Score: 0.0)" [level=4] [ref=e510]'
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- generic [ref=e512]:
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- img [ref=e513]
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- text: NUZHA
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- generic [ref=e516]:
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- img [ref=e517]
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- text: Escalated 3 weeks, 4 days ago
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- generic [ref=e520]: Level 6
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- link "AI Suggested Action - CMP-20260318-355763 NUZHA Escalated 3 weeks, 4 days ago Level 27" [ref=e521] [cursor=pointer]:
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- /url: /actions/0566ceb8-06a7-434a-ac94-91f21b49cfaf/
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- generic [ref=e522]:
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- generic [ref=e523]:
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- heading "AI Suggested Action - CMP-20260318-355763" [level=4] [ref=e524]
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- generic [ref=e526]:
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- img [ref=e527]
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- text: NUZHA
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- generic [ref=e530]:
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- img [ref=e531]
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- text: Escalated 3 weeks, 4 days ago
|
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- generic [ref=e534]: Level 27
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- 'link "Negative Survey: test (Score: 0.0) NUZHA Escalated 3 weeks, 4 days ago Level 2" [ref=e535] [cursor=pointer]':
|
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- /url: /actions/ec41395e-840d-4892-b850-54186b4b25d9/
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- generic [ref=e536]:
|
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- generic [ref=e537]:
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- 'heading "Negative Survey: test (Score: 0.0)" [level=4] [ref=e538]'
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- generic [ref=e540]:
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- img [ref=e541]
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- text: NUZHA
|
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- generic [ref=e544]:
|
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- img [ref=e545]
|
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- text: Escalated 3 weeks, 4 days ago
|
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- generic [ref=e548]: Level 2
|
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- 'link "Negative Survey: IP_TEST1 (Score: 1.0) NUZHA Escalated 3 weeks, 4 days ago Level 2" [ref=e549] [cursor=pointer]':
|
|
- /url: /actions/1c253b64-0ae5-456a-841c-262a6c0d119c/
|
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- generic [ref=e550]:
|
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- generic [ref=e551]:
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- 'heading "Negative Survey: IP_TEST1 (Score: 1.0)" [level=4] [ref=e552]'
|
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- generic [ref=e554]:
|
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- img [ref=e555]
|
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- text: NUZHA
|
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- generic [ref=e558]:
|
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- img [ref=e559]
|
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- text: Escalated 3 weeks, 4 days ago
|
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- generic [ref=e562]: Level 2
|
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- generic [ref=e563]:
|
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- generic [ref=e564]:
|
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- generic [ref=e565]:
|
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- heading "Recent Inquiries" [level=3] [ref=e566]:
|
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- img [ref=e567]
|
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- text: Recent Inquiries
|
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- link "View All" [ref=e570] [cursor=pointer]:
|
|
- /url: /complaints/?type=inquiry
|
|
- text: View All
|
|
- img [ref=e571]
|
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- generic [ref=e573]:
|
|
- link "Test inquiry subject 52 minutes ago Open" [ref=e574] [cursor=pointer]:
|
|
- /url: /inquiries/7fea4d40-b8a1-4abd-8dde-4f84d8ec69dd/
|
|
- generic [ref=e575]:
|
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- generic [ref=e576]:
|
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- heading "Test inquiry subject" [level=4] [ref=e577]
|
|
- generic [ref=e578]:
|
|
- img [ref=e580]
|
|
- generic [ref=e583]: 52 minutes ago
|
|
- generic [ref=e584]: Open
|
|
- link "test 6 days ago Open" [ref=e585] [cursor=pointer]:
|
|
- /url: /inquiries/91dc88f7-a389-4957-9e50-9c92574b60c6/
|
|
- generic [ref=e586]:
|
|
- generic [ref=e587]:
|
|
- heading "test" [level=4] [ref=e588]
|
|
- generic [ref=e589]:
|
|
- img [ref=e591]
|
|
- generic [ref=e594]: 6 days ago
|
|
- generic [ref=e595]: Open
|
|
- link "test 1 week, 6 days ago Open" [ref=e596] [cursor=pointer]:
|
|
- /url: /inquiries/a8398215-177b-42f4-af9c-73e6c6bbde39/
|
|
- generic [ref=e597]:
|
|
- generic [ref=e598]:
|
|
- heading "test" [level=4] [ref=e599]
|
|
- generic [ref=e600]:
|
|
- img [ref=e602]
|
|
- generic [ref=e605]: 1 week, 6 days ago
|
|
- generic [ref=e606]: Open
|
|
- link "test 2 weeks, 1 day ago In Progress" [ref=e607] [cursor=pointer]:
|
|
- /url: /inquiries/410b73d3-a964-4cfc-be58-8488f9594799/
|
|
- generic [ref=e608]:
|
|
- generic [ref=e609]:
|
|
- heading "test" [level=4] [ref=e610]
|
|
- generic [ref=e611]:
|
|
- img [ref=e613]
|
|
- generic [ref=e616]: 2 weeks, 1 day ago
|
|
- generic [ref=e617]: In Progress
|
|
- generic [ref=e618]:
|
|
- generic [ref=e619]:
|
|
- heading "Recent Observations" [level=3] [ref=e620]:
|
|
- img [ref=e621]
|
|
- text: Recent Observations
|
|
- link "View All" [ref=e624] [cursor=pointer]:
|
|
- /url: /observations/
|
|
- text: View All
|
|
- img [ref=e625]
|
|
- link "Test Observation Other 5 days, 12 hours ago New" [ref=e628] [cursor=pointer]:
|
|
- /url: /observations/709c577a-7195-4e35-b001-f041aed8f483/
|
|
- generic [ref=e629]:
|
|
- generic [ref=e630]:
|
|
- heading "Test Observation" [level=4] [ref=e631]
|
|
- generic [ref=e632]:
|
|
- generic [ref=e633]: Other
|
|
- generic [ref=e634]: 5 days, 12 hours ago
|
|
- generic [ref=e635]: New
|
|
- generic [ref=e636]:
|
|
- generic [ref=e637]:
|
|
- heading "Top Physicians This Month" [level=3] [ref=e638]:
|
|
- img [ref=e639]
|
|
- text: Top Physicians This Month
|
|
- link "View Leaderboard" [ref=e645] [cursor=pointer]:
|
|
- /url: /physicians/leaderboard/
|
|
- text: View Leaderboard
|
|
- img [ref=e646]
|
|
- table [ref=e649]:
|
|
- rowgroup [ref=e650]:
|
|
- row "Rank Physician Department Rating Surveys Sentiment" [ref=e651]:
|
|
- columnheader "Rank" [ref=e652]
|
|
- columnheader "Physician" [ref=e653]
|
|
- columnheader "Department" [ref=e654]
|
|
- columnheader "Rating" [ref=e655]
|
|
- columnheader "Surveys" [ref=e656]
|
|
- columnheader "Sentiment" [ref=e657]
|
|
- rowgroup [ref=e658]:
|
|
- row "No physician ratings this month" [ref=e659]:
|
|
- cell "No physician ratings this month" [ref=e660]
|
|
- contentinfo [ref=e661]:
|
|
- paragraph [ref=e662]:
|
|
- text: Powered by
|
|
- link "tenhal.sa" [ref=e663] [cursor=pointer]:
|
|
- /url: https://tenhal.sa |