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Behavioral consistency across complaint/inquiry/observation (re-run: 0 FAIL):
- activation gate on complaints: complaint_send_to + send_to_department_form now
reject status=open ("Activate this complaint before sending it to a department")
- observation resolve dead-end fixed: observation_change_status now allows
hospital_admin (was triage_perm/px_admin only) + added a Resolve action on the
observation detail page -> accepted dept responses can be resolved from the flow
- status validation: Observation.clean() rejects invalid statuses + a DB
CheckConstraint (migration 0016 normalizes legacy "new"->"open" first)
- inquiry sent_to_department consistency: inquiry_transfer_to_department now also
sets sent_to_department=True/At (matches observation/complaint for cross-module queries)
Lucide icon-race mitigation: added a defensive `window.lucide || {createIcons:noop}`
shim to the three base layouts + standalone CDN pages (login, select_hospital,
password reset) so the "lucide is not defined" ReferenceError can't throw during
navigation races. Audit listener classifies any residual occurrence as WARN (cosmetic).
Docs: docs/workflows.md records the intentional complaint vs inquiry/observation
differences (multi-dept join + manager review vs single-dept flat) + the field-name map.
Specs: champion spec now activates before send (matches the new gate).