238 lines
11 KiB
HTML
238 lines
11 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% block title %}{% translate "Escalation Rules" %} - PX360{% endblock %}
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{% block content %}
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<div class="page-header">
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<div class="page-header-content">
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<div>
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<h1 class="page-title">
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<i class="fas fa-arrow-up"></i>
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{% translate "Escalation Rules" %}
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</h1>
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<p class="page-description">
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{% translate "Configure automatic complaint escalation based on time thresholds" %}
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</p>
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</div>
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<a href="{% url 'complaints:escalation_rule_create' %}" class="btn btn-primary">
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<i class="fas fa-plus"></i>
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{% translate "Create Escalation Rule" %}
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</a>
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</div>
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</div>
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<div class="page-content">
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<!-- Filters -->
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<div class="card mb-4">
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<div class="card-header">
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<h5 class="card-title">
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<i class="fas fa-filter"></i>
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{% translate "Filters" %}
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</h5>
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</div>
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<div class="card-body">
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<form method="get" class="row g-3">
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{% if request.user.is_px_admin %}
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<div class="col-md-4">
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<label class="form-label">{% translate "Hospital" %}</label>
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<select name="hospital" class="form-select">
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<option value="">{% translate "All Hospitals" %}</option>
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{% for hospital in hospitals %}
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<option value="{{ hospital.id }}" {% if filters.hospital == hospital.id|stringformat:"s" %}selected{% endif %}>
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{{ hospital.name }}
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</option>
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{% endfor %}
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</select>
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</div>
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{% endif %}
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<div class="col-md-4">
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<label class="form-label">{% translate "Escalation Level" %}</label>
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<select name="escalation_level" class="form-select">
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<option value="">{% translate "All Levels" %}</option>
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<option value="1" {% if filters.escalation_level == "1" %}selected{% endif %}>1</option>
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<option value="2" {% if filters.escalation_level == "2" %}selected{% endif %}>2</option>
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<option value="3" {% if filters.escalation_level == "3" %}selected{% endif %}>3</option>
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</select>
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</div>
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<div class="col-md-4">
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<label class="form-label">{% translate "Status" %}</label>
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<select name="is_active" class="form-select">
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<option value="">{% translate "All" %}</option>
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<option value="true" {% if filters.is_active == "true" %}selected{% endif %}>{% translate "Active" %}</option>
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<option value="false" {% if filters.is_active == "false" %}selected{% endif %}>{% translate "Inactive" %}</option>
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</select>
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</div>
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<div class="col-12 text-end">
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<button type="submit" class="btn btn-primary">
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<i class="fas fa-search"></i>
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{% translate "Apply Filters" %}
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</button>
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<a href="{% url 'complaints:escalation_rule_list' %}" class="btn btn-outline-secondary">
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<i class="fas fa-times"></i>
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{% translate "Clear" %}
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</a>
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</div>
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</form>
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</div>
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</div>
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<!-- Escalation Rules Table -->
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<div class="card">
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<div class="card-body">
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{% if escalation_rules %}
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<div class="table-responsive">
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<table class="table table-hover">
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<thead>
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<tr>
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<th>{% translate "Hospital" %}</th>
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<th>{% translate "Rule Name" %}</th>
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<th>{% translate "Level" %}</th>
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<th>{% translate "Trigger Hours" %}</th>
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<th>{% translate "Escalate To" %}</th>
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<th>{% translate "Severity" %}</th>
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<th>{% translate "Priority" %}</th>
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<th>{% translate "Status" %}</th>
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<th>{% translate "Actions" %}</th>
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</tr>
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</thead>
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<tbody>
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{% for rule in escalation_rules %}
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<tr>
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<td>
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<strong>{{ rule.hospital.name }}</strong>
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</td>
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<td>{{ rule.name }}</td>
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<td>
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<span class="badge bg-info">
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{% translate "Level" %} {{ rule.escalation_level }}
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</span>
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</td>
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<td>{{ rule.trigger_hours }}h</td>
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<td>
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{% if rule.escalate_to_user %}
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{{ rule.escalate_to_user.get_full_name }}
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{% elif rule.escalate_to_role %}
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<span class="badge bg-secondary">{{ rule.get_escalate_to_role_display }}</span>
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{% else %}
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<span class="text-muted">-</span>
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{% endif %}
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</td>
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<td>
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{% if rule.severity %}
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<span class="badge severity-{{ rule.severity }}">
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{{ rule.get_severity_display }}
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</span>
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{% else %}
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<span class="text-muted">{% translate "All" %}</span>
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{% endif %}
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</td>
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<td>
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{% if rule.priority %}
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<span class="badge priority-{{ rule.priority }}">
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{{ rule.get_priority_display }}
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</span>
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{% else %}
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<span class="text-muted">{% translate "All" %}</span>
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{% endif %}
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</td>
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<td>
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{% if rule.is_active %}
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<span class="badge bg-success">{% translate "Active" %}</span>
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{% else %}
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<span class="badge bg-secondary">{% translate "Inactive" %}</span>
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{% endif %}
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</td>
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<td>
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<div class="btn-group">
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<a href="{% url 'complaints:escalation_rule_edit' rule.id %}"
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class="btn btn-sm btn-outline-primary"
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title="{% translate 'Edit' %}">
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<i class="fas fa-edit"></i>
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</a>
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<form method="post"
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action="{% url 'complaints:escalation_rule_delete' rule.id %}"
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class="d-inline"
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onsubmit="return confirm('{% translate "Are you sure you want to delete this escalation rule?" %}')">
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{% csrf_token %}
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<button type="submit"
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class="btn btn-sm btn-outline-danger"
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title="{% translate 'Delete' %}">
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<i class="fas fa-trash"></i>
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</button>
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</form>
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</div>
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</td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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<!-- Pagination -->
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{% if page_obj.has_other_pages %}
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<nav class="mt-4">
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<ul class="pagination justify-content-center">
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{% if page_obj.has_previous %}
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<li class="page-item">
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<a class="page-link" href="?page=1{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i class="fas fa-angle-double-left"></i>
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</a>
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</li>
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.previous_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i class="fas fa-angle-left"></i>
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</a>
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</li>
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{% endif %}
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{% for num in page_obj.paginator.page_range %}
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{% if page_obj.number == num %}
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<li class="page-item active">
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<span class="page-link">{{ num }}</span>
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</li>
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{% elif num > page_obj.number|add:'-3' and num < page_obj.number|add:'3' %}
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<li class="page-item">
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<a class="page-link" href="?page={{ num }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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{{ num }}
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</a>
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</li>
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{% endif %}
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{% endfor %}
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{% if page_obj.has_next %}
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.next_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i class="fas fa-angle-right"></i>
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</a>
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</li>
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.paginator.num_pages }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i class="fas fa-angle-double-right"></i>
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</a>
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</li>
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{% endif %}
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</ul>
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</nav>
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{% endif %}
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{% else %}
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<div class="text-center py-5">
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<i class="fas fa-arrow-up fa-3x text-muted mb-3"></i>
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<p class="text-muted">
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{% translate "No escalation rules found. Create your first rule to get started." %}
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</p>
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<a href="{% url 'complaints:escalation_rule_create' %}" class="btn btn-primary">
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<i class="fas fa-plus"></i>
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{% translate "Create Escalation Rule" %}
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</a>
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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{% endblock %}
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