310 lines
16 KiB
HTML
310 lines
16 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% block title %}{{ title }} - {% translate "Escalation Rules" %} - PX360{% endblock %}
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{% block content %}
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<div class="page-header">
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<div class="page-header-content">
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<div>
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<h1 class="page-title">
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<i class="fas fa-arrow-up"></i>
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{{ title }}
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</h1>
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<p class="page-description">
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{% if escalation_rule %}
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{% translate "Edit escalation rule" %}
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{% else %}
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{% translate "Create new escalation rule" %}
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{% endif %}
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</p>
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</div>
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<a href="{% url 'complaints:escalation_rule_list' %}" class="btn btn-outline-secondary">
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<i class="fas fa-arrow-left"></i>
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{% translate "Back to List" %}
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</a>
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</div>
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</div>
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<div class="page-content">
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<div class="row">
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<div class="col-lg-8">
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<div class="card">
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<div class="card-body">
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<form method="post" class="row g-3">
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{% csrf_token %}
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{% if request.user.is_px_admin %}
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<div class="col-md-12">
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<label for="id_hospital" class="form-label">
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{% translate "Hospital" %} <span class="text-danger">*</span>
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</label>
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<select name="hospital" id="id_hospital" class="form-select" required>
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<option value="">{% translate "Select Hospital" %}</option>
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{% for hospital in form.hospital.field.queryset %}
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<option value="{{ hospital.id }}"
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{% if form.hospital.value == hospital.id|stringformat:"s" %}selected{% endif %}>
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{{ hospital.name }}
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</option>
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{% endfor %}
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</select>
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{% if form.hospital.errors %}
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<div class="invalid-feedback d-block">
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{{ form.hospital.errors.0 }}
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</div>
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{% endif %}
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</div>
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{% endif %}
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<div class="col-md-12">
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<label for="id_name" class="form-label">
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{% translate "Rule Name" %} <span class="text-danger">*</span>
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</label>
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<input type="text"
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name="name"
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id="id_name"
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class="form-control"
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value="{{ form.name.value|default:'' }}"
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required
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placeholder="{% translate 'e.g., Level 1 Escalation - High Priority' %}">
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{% if form.name.errors %}
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<div class="invalid-feedback d-block">
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{{ form.name.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div class="col-md-6">
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<label for="id_escalation_level" class="form-label">
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{% translate "Escalation Level" %} <span class="text-danger">*</span>
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</label>
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<select name="escalation_level" id="id_escalation_level" class="form-select" required>
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<option value="">{% translate "Select Level" %}</option>
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{% for value, label in form.escalation_level.field.choices %}
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<option value="{{ value }}"
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{% if form.escalation_level.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.escalation_level.errors %}
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<div class="invalid-feedback d-block">
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{{ form.escalation_level.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div class="col-md-6">
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<label for="id_trigger_hours" class="form-label">
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{% translate "Trigger Hours" %} <span class="text-danger">*</span>
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</label>
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<input type="number"
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name="trigger_hours"
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id="id_trigger_hours"
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class="form-control"
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value="{{ form.trigger_hours.value|default:'' }}"
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min="1"
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step="0.5"
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required
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placeholder="{% translate 'e.g., 24' %}">
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{% if form.trigger_hours.errors %}
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<div class="invalid-feedback d-block">
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{{ form.trigger_hours.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Hours after complaint creation to trigger escalation" %}
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</div>
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{% endif %}
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</div>
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<div class="col-md-6">
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<label for="id_escalate_to_role" class="form-label">
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{% translate "Escalate To Role" %}
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</label>
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<select name="escalate_to_role" id="id_escalate_to_role" class="form-select">
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<option value="">{% translate "Select Role" %}</option>
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{% for value, label in form.escalate_to_role.field.choices %}
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<option value="{{ value }}"
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{% if form.escalate_to_role.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.escalate_to_role.errors %}
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<div class="invalid-feedback d-block">
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{{ form.escalate_to_role.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div class="col-md-6">
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<label for="id_escalate_to_user" class="form-label">
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{% translate "Escalate To Specific User" %}
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</label>
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<select name="escalate_to_user" id="id_escalate_to_user" class="form-select">
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<option value="">{% translate "Select User (Optional)" %}</option>
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{% for user in users %}
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<option value="{{ user.id }}"
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{% if form.escalate_to_user.value == user.id|stringformat:"s" %}selected{% endif %}>
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{{ user.get_full_name }} ({{ user.email }})
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</option>
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{% endfor %}
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</select>
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{% if form.escalate_to_user.errors %}
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<div class="invalid-feedback d-block">
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{{ form.escalate_to_user.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Overrides role if specified" %}
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</div>
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{% endif %}
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</div>
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<div class="col-md-6">
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<label for="id_severity" class="form-label">
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{% translate "Severity (Optional)" %}
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</label>
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<select name="severity" id="id_severity" class="form-select">
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<option value="">{% translate "All Severities" %}</option>
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{% for value, label in form.severity.field.choices %}
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<option value="{{ value }}"
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{% if form.severity.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.severity.errors %}
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<div class="invalid-feedback d-block">
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{{ form.severity.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Leave empty to apply to all severities" %}
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</div>
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{% endif %}
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</div>
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<div class="col-md-6">
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<label for="id_priority" class="form-label">
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{% translate "Priority (Optional)" %}
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</label>
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<select name="priority" id="id_priority" class="form-select">
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<option value="">{% translate "All Priorities" %}</option>
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{% for value, label in form.priority.field.choices %}
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<option value="{{ value }}"
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{% if form.priority.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.priority.errors %}
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<div class="invalid-feedback d-block">
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{{ form.priority.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Leave empty to apply to all priorities" %}
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</div>
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{% endif %}
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</div>
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<div class="col-12">
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<div class="form-check form-switch">
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<input type="checkbox"
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name="is_active"
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id="id_is_active"
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class="form-check-input"
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{% if form.is_active.value == 'on' or not form.is_active.value %}checked{% endif %}>
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<label class="form-check-label" for="id_is_active">
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{% translate "Active" %}
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</label>
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</div>
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<div class="form-text">
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{% translate "Only active rules will be triggered" %}
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</div>
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</div>
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<div class="col-12">
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<label for="id_description" class="form-label">
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{% translate "Description" %}
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</label>
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<textarea name="description"
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id="id_description"
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class="form-control"
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rows="3"
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placeholder="{% translate 'Optional notes about this escalation rule' %}">{{ form.description.value|default:'' }}</textarea>
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{% if form.description.errors %}
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<div class="invalid-feedback d-block">
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{{ form.description.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div class="col-12">
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<div class="d-flex gap-2">
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<button type="submit" class="btn btn-primary">
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<i class="fas fa-save"></i>
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{{ action }}
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</button>
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<a href="{% url 'complaints:escalation_rule_list' %}" class="btn btn-outline-secondary">
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<i class="fas fa-times"></i>
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{% translate "Cancel" %}
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</a>
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</div>
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</div>
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</form>
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</div>
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</div>
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</div>
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<div class="col-lg-4">
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<div class="card bg-light">
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<div class="card-body">
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<h5 class="card-title">
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<i class="fas fa-info-circle"></i>
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{% translate "Help" %}
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</h5>
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<h6 class="card-subtitle mb-3 text-muted">
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{% translate "Understanding Escalation Rules" %}
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</h6>
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<p class="card-text">
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{% translate "Escalation rules automatically reassign complaints to higher-level staff when they exceed specified time thresholds." %}
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</p>
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<ul class="list-unstyled">
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<li class="mb-2">
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<i class="fas fa-check text-success me-2"></i>
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{% translate "Level 1: Escalate to department head" %}
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</li>
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<li class="mb-2">
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<i class="fas fa-check text-success me-2"></i>
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{% translate "Level 2: Escalate to hospital admin" %}
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</li>
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<li class="mb-2">
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<i class="fas fa-check text-success me-2"></i>
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{% translate "Level 3: Escalate to PX admin" %}
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</li>
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</ul>
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<hr>
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<h6 class="card-subtitle mb-2 text-muted">
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{% translate "Escalation Flow" %}
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</h6>
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<div class="alert alert-info">
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<ol class="mb-0">
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<li>{% translate "Complaint created" %}</li>
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<li>{% translate "Trigger hours pass" %}</li>
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<li>{% translate "Rule checks severity/priority" %}</li>
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<li>{% translate "Complaint reassigned automatically" %}</li>
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<li>{% translate "Notification sent to new assignee" %}</li>
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</ol>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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{% endblock %}
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