136 lines
5.3 KiB
HTML
136 lines
5.3 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% load static %}
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{% block title %}Call Interaction - PX360{% endblock %}
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{% block content %}
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<div class="container-fluid">
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<div class="mb-3">
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<a href="{% url 'callcenter:interaction_list' %}" class="btn btn-outline-secondary btn-sm">
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<i class="bi bi-arrow-left me-1"></i> Back to Interactions
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</a>
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</div>
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<div class="row">
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<div class="col-lg-8">
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<div class="card">
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<div class="card-header">
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<h5 class="mb-0">{% trans "Call Interaction Details" %}</h5>
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</div>
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<div class="card-body">
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<div class="mb-3">
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<strong>Subject:</strong><br>
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{{ interaction.subject }}
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</div>
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{% if interaction.notes %}
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<div class="mb-3">
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<strong>Notes:</strong><br>
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<p>{{ interaction.notes }}</p>
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</div>
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{% endif %}
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{% if interaction.resolution_notes %}
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<div class="mb-3">
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<strong>Resolution:</strong><br>
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<div class="alert alert-success">
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{{ interaction.resolution_notes }}
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</div>
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</div>
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{% endif %}
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<div class="row">
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<div class="col-md-6">
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<strong>Call Type:</strong><br>
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<span class="badge bg-info">{{ interaction.get_call_type_display }}</span>
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</div>
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<div class="col-md-6">
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<strong>Resolved:</strong><br>
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{% if interaction.resolved %}
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<span class="badge bg-success">Yes</span>
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{% else %}
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<span class="badge bg-warning">No</span>
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{% endif %}
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="col-lg-4">
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<div class="card mb-3">
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<div class="card-header">
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<h6 class="mb-0"><i class="bi bi-star me-2"></i>{% trans "Rating" %}</h6>
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</div>
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<div class="card-body text-center">
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{% if interaction.satisfaction_rating %}
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<h1 class="mb-2 {% if interaction.is_low_rating %}text-danger{% else %}text-success{% endif %}">
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{{ interaction.satisfaction_rating }}/5
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</h1>
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{% if interaction.is_low_rating %}
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<span class="badge bg-danger">Low Rating</span>
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{% endif %}
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{% else %}
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<p class="text-muted">No rating provided</p>
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{% endif %}
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</div>
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</div>
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<div class="card mb-3">
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<div class="card-header">
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<h6 class="mb-0"><i class="bi bi-clock me-2"></i>{% trans "Call Metrics" %}</h6>
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</div>
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<div class="card-body">
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{% if interaction.wait_time_seconds %}
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<div class="mb-2">
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<strong>Wait Time:</strong><br>
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{{ interaction.wait_time_seconds }} seconds
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</div>
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{% endif %}
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{% if interaction.call_duration_seconds %}
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<div class="mb-2">
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<strong>Duration:</strong><br>
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{{ interaction.call_duration_seconds }} seconds
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</div>
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{% endif %}
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<div class="mb-0">
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<strong>Started:</strong><br>
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{{ interaction.call_started_at|date:"M d, Y H:i" }}
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</div>
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</div>
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</div>
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<div class="card">
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<div class="card-header">
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<h6 class="mb-0"><i class="bi bi-person me-2"></i>{% trans "Caller Info" %}</h6>
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</div>
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<div class="card-body">
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{% if interaction.patient %}
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<div class="mb-2">
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<strong>Patient:</strong><br>
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{{ interaction.patient.get_full_name }}
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</div>
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<div class="mb-0">
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<strong>MRN:</strong><br>
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{{ interaction.patient.mrn }}
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</div>
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{% else %}
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<div class="mb-2">
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<strong>Name:</strong><br>
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{{ interaction.caller_name }}
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</div>
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<div class="mb-0">
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<strong>Phone:</strong><br>
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{{ interaction.caller_phone }}
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</div>
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{% endif %}
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</div>
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</div>
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</div>
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</div>
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</div>
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{% endblock %}
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